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7 Amazing Customer Feedback Chatbot Templates

Updated on
Apr 29, 202410 min read
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    Table of content

  • What are Customer Feedback Chatbot Templates?
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  • 7 Best Customer Feedback Chatbot Templates for Different Industries
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  • Benefits of Using Customer Feedback Chatbot Templates
  • Conclusion
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  • Frequently Asked Questions (FAQs)

Customer feedback is like a mirror to a business; it helps you analyze how customers really see your brand. But getting feedback organically is a bit tough: Customers must be impressed with your product & service or depressed. 

Another way of collecting feedback is outreach through various communication channels, including email, social media, phone, and more. Among these methods, chatbots are particularly effective in reviews through friendly and engaging conversations. 

Chatbots boast over 80% open rates and 15-60% CTRs, compared to email's average 22% open rate and 5-10% CTR.

Clearly, chatbots can get quality feedback with personalized conversations with customers across various industries. However, engaging customer feedback templates must be used to automate the review process. 

In this article, I have compiled a list of 7 customer feedback chatbot templates for various businesses, like healthcare, education, eCommerce, banking, and more. 

So, let’s dive in. 

What are Customer Feedback Chatbot Templates?

Customer feedback chatbot templates are pre-designed frameworks that can be easily integrated into your chatbot platform.

These templates provide a foundation for creating chatbots tailored to gather customer feedback.

They come with predefined flows, scripts, and interactive elements, making it easier for businesses to set up chatbots for feedback collection without starting from scratch.


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7 Best Customer Feedback Chatbot Templates for Different Industries

Collecting customer feedback is crucial for businesses across various industries. To help you gather valuable insights, we present seven industry-specific chatbot templates designed to streamline feedback collection. 

Each feedback message is unique, ready-to-go, and incorporates emojis for a delightful customer experience. You can implement them in your chat flow quickly and schedule these messages at your convenience. 

1. Healthcare 

The entire healthcare sector has always been quick to welcome innovation. They have adopted chatbots to place prescription orders, get medical advice, book appointments with doctors, etc. Here are three customer feedback chatbot templates for healthcare businesses. 

a)  πŸ₯ How was your experience with our healthcare services? Share your thoughts to help us improve. 🩺

[Feedback Form]

Customer Feedback Chatbot Templates for Healthcare

b) 🩹 Did our doctors provide timely and accurate diagnoses? Please select one of the options below:

  • πŸ‘ Yes, I received excellent diagnoses.
  • πŸ‘Ž No, I encountered issues with diagnoses.
  • ❓ I'm not sure about the accuracy of the diagnoses.
Customer Feedback Chatbot Templates for Healthcare

c) πŸ’Š How satisfied are you with our pharmacy services? Choose one of the following options:

  • πŸͺ The pharmacy service was quick and efficient.
  • ⏳ I had to wait longer than expected for my prescriptions.
  • πŸ’‘ I have suggestions for improving the pharmacy services.
Customer Feedback Chatbot Templates for Healthcare

2. eCommerce 

Regular feedback can help you significantly improve the purchase journey. Use these customer feedback chatbot templates to get a clear picture of your store’s shopping experience. 

a) πŸ›οΈ Hey [Name]. Your opinion means the world to us! Has buying been fun on [online store]? Help us spruce up your shopping experience! πŸ’» Let us know!

Customer Feedback Chatbot Templates for ecommerce

b) πŸ“¦ How was the packaging and delivery of your order?

  • 🎁 Perfect & on time.
  • πŸ“¦ Damaged packaging, intact contents.
  • 😞 Delayed or damaged.
Customer Feedback Chatbot Templates for ecommerce

c) πŸŽ‰ Hey there, trendsetter! How pumped are you to spread the word about our excellent [Product & services]?

  • 🌟 Totally stoked, I'd shout it from the rooftops!
  • 🚫 Not feeling the hype, sorry!
  • πŸ€“ I’ve some suggestions. 
Customer Feedback Chatbot Templates for ecommerce

3. Education

AI chatbots have completely changed the learning game. Students can have 24/7 access to a learning assistant and receive class updates, special offers, and more. Use these education chatbot feedback templates to get your report card. 

a) πŸŽ“ Hey, savvy learner! How's the class vibe? Rate our courses and teaching style to keep the learning train rolling! πŸ“š

Customer Feedback Chatbot Templates for education

b) πŸ‘‹ Hello [Student's name], I hope you have had a great session with [educator]. Your feedback is important to us. Please rate your interaction with the educator.

πŸ‘©β€πŸ« Rate your interaction:

  • 😊 Excellent
  • πŸ™‚ Good
  • 😐 Average
  • πŸ˜• Poor
Customer Feedback Chatbot Templates for education

c) πŸŽ“ Hey there! We're all about making learning fun! How did you find our educational resources?

  • πŸ“– Comprehensive & clear.
  • πŸ€” Lacked depth or clarity.
  • πŸ’‘ Suggestions for improvement.
Customer Feedback Chatbot Templates for education

4. Logistics

The logistics industry is rapidly adapting chatbots to enhance order placement, capture service leads, send delivery updates, get reviews, etc. Here are some customer feedback chatbot templates for logistics sectors: 

a) Hey, [Name]. Did our delivery personnel handle your goods with care πŸš›? Let us know. 

πŸ‘Œ Smooth sailing, top-notch service!

πŸ˜” Bumpy ride, not feeling the vibes.

πŸ’‘ Ideas to improve our delivery squad?

Customer Feedback Chatbot Templates for Logistics

b) We Delivered Your Goodies! Hey, [Name]. Are you happy with the delivery time estimates?πŸ“…

βŒ› On time, like clockwork!

⏳ Fashionably late, not cool.

πŸ’‘ Ideas to improve our time estimates?

Customer Feedback Chatbot Templates for Logistics

5. Tour & Travel

Travel & tourism industries have accelerated their lead generation, promotions, bookings, & support using AI chatbots. These bots can automate all major aspects of their operations, like booking, confirmations, recommendations, follow-ups, travel support, & more. 

Here are some customer feedback chatbot templates for tour & travel industry: 

a) 🌟 Your feedback fuels our wanderlust! How was your experience with our travel and hotel booking assistance? ✈️🏨

  • πŸ‘ Nailed it!
  • πŸ˜• So-so.
  • πŸ‘Ž Not impressed.
Customer Feedback Chatbot Templates for Travel Industry

b) Hey, traveller πŸ™‹. We hope you enjoyed the recent trip with us πŸš—. How satisfied were you with the variety of destinations offered in our tour packages ⭐? 

  • 🏝️ Loved 'em!
  • 😐 So-so.
  • πŸ’‘ Ideas for more variety?
Customer Feedback Chatbot Templates for Travel Industry

6. Banking

The banking sector is always quick to adapt fast and secure solutions to improve their customers' account management. Banking chatbots can be used to check credit scores, view account balances, fetch payment history, verify card status, & more.

Let’s see some customer feedback chatbot templates for the banking industry: 

a) πŸ’² Hello [Name], 

We hope your money is growing well! 

Let us know how our interest rates make you feel.

  • πŸ“ˆ So competitive, they make me wanna dance!
  • πŸ“‰ Meh, lower than expected!
  • πŸ’‘ Got ideas to share?
Customer Feedback Chatbot Templates for Banking

b) Hello [Name]. Hope your money management is smooth sailing with us. 🏦 Please let us know how your banking journey has been with us! 

  • 🌟 Smooth sailing, like a breeze!
  • πŸ˜• Could use a little boost!
  • πŸ’‘ Ideas to make banking even better?
Customer Feedback Chatbot Templates for Banking

7. SaaS

The software-as-a-solution market value is $260 billion, and chatbots are actively contributing to it. SaaS bots can help businesses generate leads, provide 24/7 custom support, engage website visitors, and more.  

These are the customer feedback chatbot templates SaaS business can use readily: 

a) πŸ› οΈ Hello,[Name]. Thank you for choosing us! Please share your thoughts on our awesome features for [Software or Service].

  • 🌟 Informative & Engaging!
  • πŸ˜• Confusing or Disorganized.
  • πŸ’‘ Suggestions for Improvement.
Customer Feedback Chatbot Templates for SaaS Companies

b) Hey [Name], We hope the πŸ’» [Software] Demo meets your expectations. Would you care to share your experience?

  • πŸ‘ Impressive & Meets Needs.
  • πŸ˜• Lacking or Not as Expected.
  • πŸ’‘ Suggestions for Enhancement.
Customer Feedback Chatbot Templates for SaaS Companies

These customer feedback chatbot templates will help you collect valuable feedback across different industries, enabling you to enhance your offerings and provide exceptional customer satisfaction.

Moreover, you can tailor these templates to your business and use them on multiple platforms. 

Want to know how?

Check out BotPenguin, a NO-CODE AI Chatbot development platform that lets you easily train your chatbot on custom data, paint them with your logo and branding, and offer human-like conversational support to your customers

And that's not it!

With its easy drag-and-drop builder, you can easily create chat flows or choose from a pre-made chatbot template to put your customer feedback collection process into action on platforms like:

Benefits of Using Customer Feedback Chatbot Templates

Leverage customer feedback chatbot templates to instantly deploy AI assistants that deliver conversational NPS surveys, reviews, and detailed experiences across communication channels for the voice of the customer insights that maximize loyalty. 

Ease of Implementation and Integration

Customer feedback chatbot templates provide a ready-made framework that can be easily integrated into your existing chatbot platform. This means you don't have to start from scratch or spend precious time and resources building a chatbot from the ground up. 

The templates streamline the implementation process, allowing you to quickly set up and run your feedback chatbot.

Time and Cost Efficiency

Using customer feedback chatbot templates can save valuable time and reduce costs. Templates eliminate the need to hire developers or build complex chatbot logic, as the groundwork is already done for you. You can focus your resources on other important aspects of your business, knowing that the template will handle the feedback collection process efficiently.

Customization Options and Flexibility

While chatbot templates provide a pre-designed framework, they also offer a range of customization options. You can tailor the chatbot's appearance, conversation flow, and interactive elements to match your brand and feedback requirements. This flexibility allows you to create a unique and personalized customer experience while gathering valuable feedback.

Improved Customer Satisfaction and Engagement

One of the main advantages of using chatbots for customer feedback is their ability to provide instant and personalized responses. Customer feedback Chatbot templates enhance this experience by offering a user-friendly interface and intuitive conversation flows. 

Customers will appreciate the convenience of interacting with a chatbot that understands their needs and provides prompt assistance. This, in turn, leads to increased customer satisfaction and engagement with your brand.


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In conclusion, customer feedback chatbot templates are a valuable tool for businesses to collect feedback from their customers. The templates provide pre-designed frameworks that streamline the feedback collection process, saving time and cost. 

These customizable, flexible chatbot templates improve customer satisfaction and engagement. This article presents seven industry-specific customer feedback chatbot templates for healthcare, education, eCommerce, logistics, tour and travel, banking, and SaaS. 

These templates can be easily integrated into a chatbot platform and deployed across various communication channels. 

By leveraging customer feedback chatbot templates, businesses can gather valuable insights and enhance their offerings, ultimately improving customer loyalty and satisfaction.

Suggested Reading:

Customer Feedback Chatbot: Complete Guide

Frequently Asked Questions (FAQs)

What is the best way to collect user feedback?

Various methods exist to collect feedback, including surveys, feedback forms, social media listening, user testing, and customer support interactions. However, the best one is an AI-driven chatbot. 

How can you collect customer feedback using chatbots?

Chatbots can send personalized messages and keep users engaged. They can also use customer feedback chatbot templates to send automated messages and collect user reviews promptly, for example, after an order is delivered to a shopper. 

How do chatbots generate responses?

Chatbots generate responses using Natural Language Processing (NLP) algorithms, which analyze user inputs and match them with predefined patterns, keywords, or intents to provide relevant and automated responses.

How does customer support chatbots work?

Customer support chatbots use AI and machine learning to interact with customers, understand their queries, provide predefined responses, escalate complex issues to human agents, and assist in resolving customer problems.

How do chatbots improve customer experience?

Chatbots improve customer experience by providing instant responses, 24/7 availability, personalized interactions, consistent information, and efficient query resolution, enhancing customer satisfaction and convenience.

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