What is a WhatsApp bot?
Specifically designed for use in the WhatsApp encrypted messaging service, a "WhatsApp Bot" is a chatbot application or program.
In addition to facilitating conversational marketing, sales, and promotions, a WhatsApp chatbot can assist you in managing customer support inquiries with minimal human involvement.
Your consumers can get instant answers to inquiries and guidance through the buying process.
This blog will walk you through the process of building a chatbot for WhatsApp in five simple steps.
From chat flows to testing and launching your chatbot, we'll cover everything you need to know to get started.
Whether you're a small business owner, a marketer, or a developer, this blog has something for you. So let's get started!
Why Build A WhatsApp Chatbot?
You can save time and money while providing a better service to many consumers by having the system respond automatically to FAQs or verify appointments, orders, and delivery in real-time.
The potential for online sales is limitless when you have your own WhatsApp bot. Every one of your clients will have an individual experience thanks to the ability to tweak the WhatsApp bot's script.
Thanks to WhatsApp's end-to-end encryption, it's also a simple and secure method to stay in touch with them in real time.
How to build WhatsApp Chatbot in 5 Simple Steps?
When you have a plan, making a chatbot for WhatsApp is simple. Like building a Facebook Messenger Bot, building a chatbot for WhatsApp involves many of the same steps. Still, it provides you with many more customization options.
Here is all you need to do to make a WhatsApp bot.
Making a WhatsApp chatbot requires the initial step of requesting access to the WhatsApp Business API.
Sign Up For WhatsApp Business API
Put it another way. You must sign up for WhatsApp's beta service, WhatsApp Business API. Before making Chatbots for WhatsApp, you can also sign up to access their API through a third party. We can help you speed up the request and approval if you register on our platform. The current recommendation is that firms with a medium or extensive customer base directly inquire about WhatsApp.
Requesting permission can be done in two ways: as a client or a solution provider. Your company's name, website address, and contact person's details are also required for the application.
You can begin utilizing the WhatsApp API once your application has been accepted.
Plan A Chat Flow
When creating a chatbot, it's crucial to keep the conversation in mind so that it can respond to users' queries. All Chatbots, not only those built for WhatsApp, are subject to this rule.
It's important to consider how your bot could respond to the queries people are likely to ask.
Directed and open chats are available for your selection. With the use of alternatives and validations, directed conversations lead the user toward a predetermined goal, such as inquiring about availability, checking on the status of an order, scheduling an appointment, etc. Without being told what to do, users are free to ask questions and exchange messages in an open conversation.
Build/ Develop Your Chatbot
Implement a chatbot using a chatbot builder. It is possible to avoid starting from scratch when developing WhatsApp chatbots using a chatbot platform such as BotPenguin.
This allows you to incorporate task-specific scripts, conversational flows, and pre-built response templates (for lead generation and support tickets). You can use a platform to enhance the chatbot experience by viewing metrics like answer accuracy, bounce rate, and conversational tone.
If you're developing an app with the help of a chatbot platform, you can test the waters with a demo version. Before spending additional time and money creating your WhatsApp bot, this helps you visualize the modifications that need to be made.
Test Your Bot
Ensure your bot is functioning correctly by addressing customers' questions. Correct the problems and re-evaluate the program's performance. This way, you know the product will be of excellent quality and ready to enhance the user experience.
The effort to create chatbots for WhatsApp is not limited to that platform alone. To have a general bot available on multiple channels, you can use a platform to build one. Installing the same bot across many platforms (website, Facebook, Telegram, etc.) provides a unified experience by reusing the same scripts and responses.
Deploy!
You can deploy your chatbot to a specific number once it has been created and the number has been sanctioned. Give it a name, select an icon (if desired), enter your contact information, and connect it to BotPenguin for better results.
Conclusion
Building a chatbot for WhatsApp can be a powerful tool for automating customer interactions and providing efficient service. By following the steps outlined in this article, you can create a chatbot that meets your business's and your customers' needs.
From requesting access to the WhatsApp Business API and planning a chat flow to maintaining and updating it, there are many considerations to keep in mind. With the right tools and resources, you can create a chatbot that helps your business thrive.
But hey, if you need a chatbot builder with great features, sign up on BotPenguin! Native integrations, built-in analytics, conversational AI, I mean, there is a lot more to receive than pay for!
