A Complete Troubleshooting Guide to Streamlabs Chatbot!

calendar_today Jan 4, 2023| schedule 20 MIN READ


Two of the most popular online video-streaming sites are YouTube and Twitch. No one would argue against simplifying communication with their audience. Use Streamlab's chatbot to enhance your YouTube, Twitch, and Mixer channels.

Streaming involves a significant investment of time and resources and expensive technology. After you have everything set up, you'll need to pay close attention to the details and keep the bothersome chat spammers out of your business with careful monitoring. Since Streamlabs is freeware and open source, it is even more prone to bugs.

Before we jump into the bugs that gamers hate, it is good to know how to set up the bot, just in case.

Setting the Cloudbot on Streamlabs

Setting the Cloudbot on Streamlabs

Step 1: 

The Connections menu can be accessed by clicking on the lower left corner of the screen and then selecting "Streamlabs" from the menu that appears.

Step 2: 

Click on "Generate Token"; this will open the Authorization page on the bot.

Step 3: 

Click "Approve" to automatically enter the token into the token field.

Step 4: 

When you're done, hit the connect button, and your Streamlabs should be linked.

With the new monetary system, you can determine how much a given person will benefit from each monetary contribution.

If you want the bot to post an in-chat notification, go to Notifications and enable the \sStreamlabs Donate Notification.

 Step 5:

Activate your Streamlabs Tipping Page's Chatbot Pages.

To activate the chatbot on the donation page, navigate to Settings > General > Scroll to Show Chatbot Tab.

Select the tabs you wish to display afterward. You may then click Sync under Connections > Streamlabs to update your Commands and Quotes. You don't need to manually sync the Playlist, Songlist, or Queue because they update themselves every 2.5 minutes.

If you set up your bots with these steps, you seem to be on the right path!

Quick Tip

 If the bot goes unresponsive, set it up again or disable and enable it.

Sometimes an individual system's configurations may cause anomalies that affect the application not to work correctly.

Enabling the Streamlabs Extension for Cloudbot 

Minigames, sound effects, song requests, giveaways, and more may all be purchased with Streamlabs Extension Currency and used by the bot.

You must first link your Streamlabs account. You must create a new token if you linked your account before version

  1. Open your browser to generate a new token and navigate to Connections > Streamlabs > Generate token.
  2. This is a demo GIF of the one up top.
  3. Get a copy of your token and paste it into the bot's Streamlabs tab's Token field.
  4. Join the dots by connecting.
  5. If you have any local currency you would like to transfer to the extension; you can do so by clicking the Export Currency button. Otherwise, proceed to the following section.
  6. Currency > Settings (Cog) > Utilize Streamlabs Currency > Checked to allow the bot to use the currency from your Extensions.
  7. DEMO GIF for above
  8. If you have Streamlabs money and see Currency (Streamlabs) at the top of the page when you click the back arrow, you will be brought to your Streamlabs currency. If you have completed all of the necessary procedures and there are persons in your Extensions database, you will see them within the view.

Commonly asked questions

Commonly asked questions

Can I give the bot a name of my choosing?

Of course, you can! The bot will accept any of your existing Twitch usernames. To make use of this Twitch account with the bot, all you need to do is create an OAuth token.

Should I re-configure AnkhBot if I've used it before?

You won't have to do that because AnkhBot integrates its updates directly into Streamlabs Chatbot.

Is there a way to prevent the Chatbot and Extension from having the same functionality?

Both can have them turned off if necessary.

What about in-bot currency structures?

Disabling the bot's ability to push currency rewards to the extension may be done by navigating to currency> Settings > Cog > then zeroing out the Live & Offline payout.

You can also set the payout rate for the bot's Raids, Hosts, Follows, and Subs to 0.

The font size in the conversation is too small for me; can I make it bigger?

Indeed, to access it select "Settings" (the cog in the bottom left), "Style," and "Color." Navigate to the Chat Settings menu and tweak the Chat Scale to your desire.

Will the bot stay in the conversation if I close the program?

No, the bot can only be present in your channel if the app is running and always connected.

Is the Stream Labels app obsolete now that we have this bot?

It doesn't.

Can you tell me how to activate the chat notification feature?

  1. Unplug from streamlabs 
  2. Create a token (using your streamer account if you want to be safe).
  3. You should join streamlabs right away.
  4. Set the ones you want to utilize to "on" under the notifications tab.
  5. You should also keep any widget you like open. Streamlabs Desktop with an alert box, event list, chat window, and stream labels

Is there a Linux/Mac version of the bot?

Unfortunately, the chatbot is only compatible with Windows; however, our Cloudbot is available for usage on Linux and Mac.

The bot can communicate via text, but it isn't taking orders.

The most likely culprit is one of the following configurations.

Usage Verify that it is tuned to the active chat. The stream whisper feature requires the command to be stated silently.

If the cost is greater than zero, the user must have a sufficient number of points, and the currency option must be activated.

Cooldown Although broadcasters are exempt from cooldowns, everyone else isn't, and a bot restart will reset them all,

Problems with the timers

There are a few things that need to happen for timers to start ticking:

  1. Timer posts will only occur during active live streams.
  2. For the bot to function, it needs to be linked to Streamlabs.
  3. The bot should be live and show stream within a platform.
  4. It is required that a certain number of new chat lines be activated.
  5. The minimum interval must be met.

Choosing a specific Artist or Song Title

To activate this function, navigate to the bot's Song request tab, click the settings cog in the upper right, and then switch the mode from $id to one of the other two available choices.

Problems with Song Requests in Chat/Song Stuck in Queue

If your song requests aren't being fulfilled, you may want to look into the following.

  1. The Song Requests section is currently unavailable (top left corner)
  2. Requesting a song costs more than the user has presently in their currency.
  3. We've configured song requests to only work in Discord and whispers.
  4. After trying the solutions above, you can try resetting your song queue and song request settings if you still have problems.
  5. To access the bot's help system, click the button.
  6. To access the setup folder, click Open.
  7. Turn off the bot
  8. Select the Services folder
  9. Place it in the twitch folder (replace it with youtube if you stream there)
  10. Access the Preferences folder
  11. The files SongQueue.bin and SongRequestSettings.bin should be removed.
  12. Activate the Bot.
  13. Music requests should be enabled.

Song Request won't work or doesn't recognize video formats.

Currently, Song Requests does not support or recognize any video formats uploaded. To begin, go to the top right of the robot and click Open Install Directory.

Stop the bot, go to its cache folder, and delete everything before starting it up again.

The bot fails to launch or crashes.

The bot fails to launch or crashes.

Streamlabs The Visual C++ 2017 Redistributables are a prerequisite for running a chatbot, but they may not already be present on your computer. Please install both of these redistributable packages for Microsoft Visual C++ 2017. After installation is complete, a restart is required.

Even if you're running Windows 64-Bit, you must install 64 and 32-Bit versions.

For maximum security, running the bot in administrative mode is recommended. To do this, right-click the Chatbot shortcut you created and select "Run as administrator."

Possible false positive for the Chatbot in Windows Defender.

It's recommended to run the bot as an administrator to have full system access.

Choose "Run as Administrator" from the context menu when right-clicking your Chatbot Shortcut. The chatbot could have been flagged as a virus by Windows Defender.

Now press the Start button.

Try to locate some virus protection and other security applications.

Now you will access your Protection Record.

Authorize the Streamlabs Chatbot to communicate with you.

MSI afterburner could be the problem if all else fails.

Verify, as a first step, that the bot starts up without MSI.

Next, launch Afterburner by closing the bot.

Third, head to Afterburner's settings -> User Interface and disable the single tray icon.

Fourth, locate RivaTunerStatisticsServer in the system tray and right-click it to bring up the contextual menu where you can choose "display."

Fifth, navigate to where you saved the Streamlabs Chatbot.exe file after selecting Add.

Select the Streamlabs Chatbot profile, and then go to Settings > Application Detection Level and set it to None.

The seventh and final step is to launch the chatbot, at which point everything should function normally.

Fixing Incorrect Tabs

Fixing Incorrect Tabs

There are currently three hidden tabs in the chatbot.

  1. The site's Discord tab is obscured because YouTube doesn't facilitate Discord integration.
  2. The Scripts tab won't be visible until the streamer and bot accounts are connected to the streamer's channel in the Code Connections section.
  3. YouTube's Subscribers page is hidden from view.

Can't generate token

This is because the bot and the website it has to connect to produce the token cannot establish a connection.

  1. Check to see a hole in your firewall specifically for the bot.
  2. Check that your anti-virus software and Windows Defender both have an exemption for the bot.
  3. Some users have reported that disabling IPv6 has fixed the problem:


If you are still here, I hope this troubleshooting information will be helpful to you. Your stream will have a more distinctive atmosphere due to Streamlabs chatbot's bespoke instructions, leading to more audience engagement. 

It is beneficial to have moderation provided by the Streamlabs chatbot since it is huge save for fan-based streamers who may not have the luxury of having many moderators available to assist with the discussion.

Streamlabs is a very responsive platform that pushes out changelogs and many updates to make the application more compatible and bug-free. There is a reason why Streamlabs sits at the top of the streaming applications, and the reason is that it implements a lot of changes and features based on community feedback. 

Speaking of community,

You can also manage your own community's FAQs or your website visitor's inquiries with BotPenguin's outstanding chatbot service.