A Complete Troubleshooting Guide to Streamlabs Chatbot!

A Complete Troubleshooting Guide to Streamlabs Chatbot!

A complete Troubleshooting Guide to streamlabs chatbot!

YouTube and Twitch are one of the biggest streaming platforms. Who doesn’t want to make interaction with your viewers easy? Streamlabs chatbot is an excellent addition to your YouTube, Twitch, and Mixer. 

If you’re streaming on YouTube and need a chatbot to handle your stream, Streamlabs chatbot is the best choice. It comes with several extra features like donations and minigames. 

Streamlabs chatbot can command stats, follower count, uptime, etc. It also allows you to operate these commands for various effects, including both private and public.

Setting up a stream requires time, effort, and substantial investment in hardware. After setting up, you need to give attention to detail and monitor annoying chat spammers out of your business. But with the help of Streamlabs, you can create a tool and set it up quickly. But does the problem ends here? No!

Streamlabs is a software program so that some problems can pop up. This article will find a complete troubleshooting guide to stream labs chatbot.


Using the Streamlabs chatbot has endless possibilities. You can use one Chatbot for YouTube, Twitch, and Mixer for three different platforms.

Streamlabs is a powerful tool used for converting viewers into followers and loyal followers into chatters and community members.

But if you are facing any troubles while using Streamlabs chatbot, use this most frequently asked troubleshooting solution.

How to prepare Streamlabs chatbot for troubleshooting?

  • Enable the bot

    Modify your Twitch channel

    Bot appears in viewer's list

    One command must be operational

How do I enable the Streamlabs Extension Currency integration with the Streamlabs Extension?

  • Link your Streamlabs account with an extension

    Generate token

    Paste your token in the Token box

    Click on connect

    Click on Export Currency for submitting local points to Streamlabs

    Check Utilize Streamlabs Currency for using Extension's currency.

    Click on the back and see Money at the top showing Streamlabs currency

    Your Extension will appear

How to prepare Streamlabs chatbot for troubleshooting?

How to prepare Streamlabs chatbot for troubleshooting?

Before you begin any of the troubleshooting, be sure you double-check the following:

Step 1: The bot is working on the platform you’re streaming on. 

Step 2: You have the correct configuration in your Twitch channel. Stream labs may be limited using the command /mod Stream labs.

Step 3: Add https://www.youtube.com/channel/UCNL8jaJ9hId96P13QmQXNtA to your YouTube Studio > Settings > Community.

Step 4: Double-check that the custom name you’ve set for your bot is correct if you’re utilizing the custom name.

Step 5: The bot appears in your list of viewers.

Step 6: At least one command appears to be operational.

If it goes unresponsive

Step 1: Turn off the bot, wait 2-10 minutes, then turn it back on.

Step 2: If you recently changed your name, please disable the bot, log back in, and enable it again.

Step 3: De-modify and re-modify the bot

Step 4: Make sure the thing you’re trying to activate is working.

If you have a unique name, you should also:

Step 1: Make sure each scene in your collection has an Alert Box (or launch an Alert Box widget in a browser from Streamlabs.com, then mute the browser if you do not want an alert box in every scene).

Step 2: Your bot username should not be the same as your real Twitch login. Make a new bot account and link it to your existing bot account.

Step 3: Right-click your Alert Box Widget, then go to Properties > Sources > Refresh page cache.

Step 4: Right-click> Properties> scroll down to Refresh the page’s cache if you’re using a browser source.

A complete Troubleshooting Guide to streamlabs chatbot!

How do I enable the Streamlabs Extension Currency integration with the Streamlabs Extension?

Step 1: To begin, you must first link your Streamlabs account with the Extension. You’d need to generate a new token if you connected your account before version

Step 2: Go to Connections -> Streamlabs -> For generating a Token, open your browser and click on generate a new token.

Step 3: Return to the bot and paste your token into the Token box of the Streamlabs tab.

Step 4: Press the connect button.

Step 5: Click Export Currency to submit your local points to Streamlabs. If you have currency saved locally, you want to push to the Extension. If this is not the case, go to the next step.

Step 6: Go to Currency -> Click on Settings (Cog) -> Check Utilize Streamlabs Currency to allow the bot to use your Extensions’ currency.

Step 7: When you click the back arrow, you’ll see Money (Streamlabs) at the top, indicating that you’re now seeing your Streamlabs currency. If you completed all of the procedures and have persons in your Extensions database, they will appear within the view.

Can I use a custom name for the bot?

You certainly can! You may use the bot with any Twitch name you possess. Use the mentioned Twitch account to generate the bot’s OAuth token.

How do I enable chat notifications?

Step 1: Go to Streamlabs by clicking the in the bot’s bottom left corner.

Step 2: Disconnect from the Streamlabs service.

Step 3: Create a token (be careful to use the streamer account).

Step 4: Sign up for a Streamlabs account.

Step 5: Toggle the alerts you wish to utilize in the notifications tab.

It’s worth noting that you’ll need to have any widget open. Streamlabs Desktop has an alert box, an event list, a chatbox, and stream labels.

What to do when messages show in console/chatbot but not stream chat

You’ve probably linked the bot to the incorrect channel.

Step 1: Go to the connections page.

Step 2: Select the bot connection option (Twitch bot)

Step 3: Double-check that the “streamer channel” is the same as the name of your live stream. 

What to do when a bot can send messages but isn’t responding to commands

  1. Usage Make sure you switch to the currently active conversation. Stream Whisper implies that the order speaks in hushed tones.
  2. If the cost is not 0, the currency is enabled, and the user must have sufficient points.
  3. Cooldown Broadcaster disregards cooldowns, but no one else does; restarting the bot clears all cooldowns.
  4. Permission and information

How to fix Song Requests not responding in Chat/ Song request stuck on the track.

Song requests not responding might be due to several factors; please check the list below first.

  1. In the song request tab, song requests are deactivated (top left corner)
  2. Song requests are more expensive than the user’s existing money amount.
  3. Songrequests are configured to only operate in discord/whispers. songrequests -> settings -> use

If none of the alternatives above solve your problem, consider resetting the song queue and song request settings using the procedures below:

Step 1: In the bot’s upper right corner, press the?

Step 2: Click the Open Install Directory button.

Step 3: Turn off the bot

Step 4: Navigate to the Services folder

Step 5: Open the Twitch folder (replace it with youtube if you stream there)

Step 6: Navigate to the Settings folder.

Step 7: Remove SongQueue.bin and SongRequestSettings.bin from your computer.

Step 8: Turn on the bot

Step 9: Turn on song requests

What to do if Song Requests won’t play/ does not currently recognize any of the video formats available

Step 1: In the bot’s upper right corner, press the?

Step 2: Click the Open Install Directory button.

Step 3: Turn off the bot

Step 4: Navigate to the cache folder

Step 5: Delete the whole contents of this folder

Step 6: Turn on the bot

How to fix SFX

  1. In settings -> general, the incorrect audio output is selected; in settings -> general, the incorrect audio engine is selected. 
  2. The file/file path doesn’t exist.
  3. It doesn’t support the Soundfile format. users should prefer using Wasapi (.mp3 only)
  4. In the Windows audio mixer, the Chatbot is on mute.
  5. Working but not commands are shown in advance.
  6. In the Commands tab -> settings, select Only play Sound Files while the stream is live.
  7. Sound file commands are disabled for all users. This option is available in the settings section of the commands tab. To clear cooldowns, restart the Chatbot.
  8. The number of votes is set too high, and the bot fails to broadcast each vote.

What to do if the Streamlabs bot crashes or doesn’t launch

What to do if the bot crashes or doesn't launch

Step 1: The Streamlabs Chatbot requires specific extra files (Visual C++ 2017 Redistributables), which may not be present on your system. Both of these Microsoft Visual C++ 2017 redistributable should be downloaded and launched. After installing this, restart your computer.

  1. Redistributable for Visual C++ 2017 [64bit]
  2. Redistributable for Visual C++ 2017 (32bit)

Even if you have a 64-bit version of Windows, you should install both the 32-bit and 64-bit versions.

Step 2: Running as administrator • It’s usually a good idea to run the bot as administrator to ensure it has all the necessary rights. 

Step 3: To do so, right-click your Chatbot Shortcut and select “Run as Administrator.” It’s conceivable that Windows Defender mistook the Chatbot for a virus.

Step 4: Go to the Start menu.

Step 5: Look for anti-virus and anti-threat software.

Step 6: Go to the Protection History section.

Step 7: Give the Streamlabs Chatbot permission to interact with you.

If all else fails, MSI afterburner may be the culprit. 

Step 1: First, see if the bot launches with MSI disabled (If it does not, it is a different problem, and this solution is not for you). 

Step 2: Close the bot and open Afterburner. 

Step 3: Make sure the Single tray icon option is turned off in Afterburner settings -> User Interface.

Step 4: Next, go to your tray, right-click RivaTunerStatisticsServer, and select display from the context menu. 

Step 5: After clicking Add, locate the Streamlabs Chatbot.exe file. 

Step 6: Turn Application Detection Level to None after selecting the Streamlabs Chatbot profile. 

Step 7: Open the Chatbot, and everything should be OK. 

How to fix Missing tabs

In the Chatbot, three tabs are not viewable.

  1. YouTube’s Discord tab is hidden since they don’t support discord integration.
  2. The Scripts tab is hidden until you link the streamer and bot accounts to the streamer’s channel under code connections.
  3. For YouTube, the Subscribers tab is obscured. 

How can you load the script?

Because the bot doesn’t come with any default scripts, you have to manually import for the scripts to function correctly.

After Importing Scripts:

Step 1: Save the script to your computer as an a.zip file (preferably from chatbot discord)

Step 2: Go to the scripts tab and hit the top right corner import button.

Step 3: Open the.zip file you downloaded in step 1 and select it.

Step 4: Click open, and a notice should appear shortly verifying that the import was successful.

Step 5: The error view is your best friend when troubleshooting scripts. The upper right corner of the scripts tab is where you’ll locate it.

Troubleshooting scripts

  1. There is no module named os / JSON in the troubleshooting scripts.
  2. Ensure you have Python 2.7.13 x86 installed. Don’t use later python or x64 versions.
  3. Double-check that the lib folder path in the scripts tab -> settings points to the lib folder inside the python folder generated when you install Python. 
  4. Surprising token
  5. Make sure you have python 2.7.13 x86 installed rather than python 3. X.

What if bot size is huge/tiny on one or multiple monitors

  1. Change the scale option to the system by right-clicking the chatbot shortcut and going to the compatibility tab.
  2. Changing the scaling option to system “Override the scaling behavior when the DPI changes to a high value. 
  3. Scaling was done by: “-> Choose a system. 
  4. If your shortcut is in the taskbar, right-click the icon.
  5. Then right-click where it reads “Streamlabs Chatbot,” then select the Compatibility tab.

How to fix Notifications 

How to fix Notifications

Step 1: Go to Streamlabs by clicking the in the bot’s bottom left corner.

Step 2: Log out of Streamlabs.

Step 3: Create a token (be careful to use the streamer account).

Step 4: Log on to Streamlabs.

It’s worth noting that you’ll need to have any widget open. Streamlabs Desktop has an alert box, an event list, a chatbox, and Streamlabels. 

How can you update the game/tile through the dashboard or command?

Your streamer account’s twitch token has expired. Please create a new one by going to connections -> twitch streamer -> disconnecting -> generating a token -> reconnecting. 

What to do when Captcha doesn’t stop repeating during the setup wizard

It only occurs the first time you activate the bot, so you only have to go through the tutorial once to be able to utilize it. In general, there are three approaches to this.

Step 1: Set up a shortcut to bypass the setup wizard by following the instructions below.

  1. Make sure the Chatbot is off.
  2. Right-click on the Streamlabs Chatbot shortcut (make one if you don’t have one).
  3. Choose your properties.
  4. Put the cursor at the very end of the input box for the target.
  5. Leave a blank space behind the symbol.
  6. Type twitch beneath the space, which should look like this if done correctly:
  7. Click Apply and try relaunching the bot; now bypass the setup process.
  8. To connect to the bot, press the bottom left corner and generate tokens in your browser using the links below.

Step 2: Using a VPN; this is something we only advocate if you’ve used one before.

Step 3: Please double-check that you’ve tried #1 thoroughly, and as a last resort, go to the discord and ask any support member for assistance.


We hope this troubleshooting guide serves as applicable if you are still here. Streamlabs chatbot’s custom commands give your stream a unique feel and increase viewer engagement. The moderation by the Streamlabs chatbot is helpful. It assists small fan-based streamers who don’t have the privilege of many moderators to help out with the chat. Streamlabs gives a fully customizing chatbot experience with different troubleshooting guides. 

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