How to Create a WhatsApp Chatbot in 5 Steps [For Free in 2022]

How to Create a WhatsApp Chatbot in 5 Steps [For Free in 2022]

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As per the latest estimates, WhatsApp has surpassed other messaging platforms. In 2021 WhatsApp’s usage has increased by 40% due to the pandemic. WhatsApp now sends almost 100 billion messages every day. And according to 2022 data, the WhatsApp chatbot currently has more than 3 million users.

Chatbots have achieved significant progress in recent years in an era of digital society. Those little robots have improved their interactions with humanity and provided more substantial support.

They’ve elevated enterprises to new technological heights and saved businesses significant money in customer service staffing expenditures.

More and more businesses are developing their chatbots, and some apps are expanding their platforms to include them. WhatsApp is an example of this. 

Serious about expanding your business’s reach?

Read ahead to learn how to create WhatsApp Chatbots in the following blog.

Summary

Chatbots have achieved significant progress in recent years in an era of digital society. They've elevated enterprises to new technological heights and saved businesses necessary money in customer service staffing expenditures. 

What is a WhatsApp chatbot?
A WhatsApp chatbot is a system that connects with clients and audiences on the WhatsApp network by using artificial intelligence or pre-programmed rules. WhatsApp chatbots intelligently communicate with your consumers using AI and our unique NLP (Natural Language Processing) engine. WhatsApp business chatbots leverage the WhatsApp Business API to intelligently connect with your clients, workers, students, and other users without requiring human intervention.


Why should you build your personal WhatsApp chatbot?
If you work in eCommerce or retail, you're in a more difficult situation. Even if you have a limited number of customers, manually responding to every query has one serious disadvantage. So, suppose you want pleased customers and keep your carts from being abandoned. In that case, you should establish a WhatsApp chatbot for the business.


An excellent WhatsApp Chatbot for your business number will be highly beneficial. Customers should not have to wait hours for answers to their questions. You'll be more efficient, pleasant, and interactive on WhatsApp, and your brand value will increase. Whenever it relates to the WhatsApp Chatbot, it's all about the user experience.


What does a chatbot look like on WhatsApp?

WhatsApp chatbot appears almost similar to a chatbot on every other messaging platform. A user can send text messages to a business using the WhatsApp Business number. Moreover, companies can contact customers directly.


Creating a WhatsApp bot steps

Step 1: To create WhatsApp Chatbots, users first must access the WhatsApp Business API.

Step 2: Think about the conversation

Step 3: Make use of a chatbot creator and a database host.

Step 4: Try your WhatsApp Chatbot

step 5: Install the chatbot on several devices. You can keep an eye on your chatbot and make improvements.

What is a WhatsApp chatbot?

A WhatsApp chatbot is a system that connects with clients and audiences on the WhatsApp network by using artificial intelligence or pre-programmed rules. 

WhatsApp chatbots intelligently communicate with your consumers using AI and our unique NLP (Natural Language Processing) engine. 

You may use them to respond to consumer queries regarding your goods and services, share information, and boost sales. Moreover, you can send an order, payment, and shipment alerts, among other things.

WhatsApp business chatbots leverage the WhatsApp Business API to intelligently connect with your clients, workers, students, and other users without requiring human intervention.

Why should you build your personal WhatsApp chatbot?

You could get by personally replying to each message if you have a limited number of customers. However, as your company expands, this will become more difficult.

Even if you have a limited client base, manually responding to every query has one serious disadvantage: it takes too long.

Customers have to wait for you to respond to their inquiries. It implies they are unlikely to receive a response when they require one. It’s never a good thing to do.

If you work in eCommerce or retail, you’re in a more difficult situation. Due to a lack of immediate responses, 53% of online customers abandon their carts.

So, suppose you want pleased customers and keep your carts from being abandoned. In that case, you should establish a WhatsApp chatbot for the business.

What does a chatbot look like on WhatsApp?

A WhatsApp chatbot appears almost similar to a chatbot on every messaging platform. A user can send text messages to a business using the WhatsApp Business number. Whenever this occurs, a chatbot will first collect up a message & try to figure out what it’s about before responding.

If the chatbot fails, it will, for example, transfer the conversation to a person colleague after asking a series of questions.

In addition to customers contacting the business directly, a company can initiate communication with a customer if an opt-in is available. WhatsApp message templates are another name for these.

AI systems with the ability to pass the Turing Test have generated an entire industry of products designed to help businesses optimize their sales and marketing efforts for increased profits.

The combination is a marriage made in heaven when it comes to integrating chatbots and WhatsApp. The reach of WhatsApp gives you access to a global audience who are already familiar with the chat app’s features and capabilities, and chatbots help you grow engagement.

Creating a WhatsApp bot

Creating a WhatsApp Chatbot is simple once you have a specific strategy. Chatbots for WhatsApp is comparable to Facebook Messenger Bots in design but provide more excellent customization options.

These are the procedures for developing WhatsApp Chatbots.

Step 1: To create WhatsApp Chatbots, users first must access the WhatsApp Business API.

 Before you can construct WhatsApp Chatbots, you must either access the WhatsApp Business API beta service or request to access their API through a 3rd party. 

Medium and big businesses can fast-track the process by submitting direct requests to WhatsApp for API access. 

When obtaining authorization, one can choose to be a client or a solution provider. The application also needs the name of your business, the website’s URL, and the name and contact information of a corporate representative.

You can use the WhatsApp API when your application has been inspected and authorized.

Step 2: Think about the conversation.

It’s critical to consider the dialogue while developing your chatbot to ensure that it answers your clients’ queries. It is true not just for WhatsApp Chatbots but also for all Chatbots.

It includes considering how your robot should respond to questions that repeat often.

You have the option of having directed or open talks. Directed dialogues employ choices and validations to steer the user to a specified goal, such as checking availability, order status, or scheduling appointments. Users can ask inquiries and send messages without being led to a given project in an open dialogue.

Step 3: Make use of a chatbot creator and a database host.

A chatbot platform, like BotPenguin, can save you time by allowing you to create Chatbots for WhatsApp without starting from scratch.

You may use this method to create scripts for specific jobs (lead generation, support ticketing, etc.) and prebuilt answer templates and conversation flows. A platform may also assist you in improving your chatbot experience by displaying the accuracy of your replies, bounce rate, and overall mood of a discussion.

When you utilize a chatbot platform, you may develop a sample version of your app before going live with the complete version. It makes it easier to visualize the adjustments you need to make before spending additional time and money on developing your WhatsApp bot.

Step 4: Try your WhatsApp Chatbot

You can ensure that your bot operates appropriately by responding to your clients’ queries. Correct any mistakes and test the system again. It ensures that the product is of excellent quality and, therefore, it is prepared to enhance the client experience.

The development of WhatsApp Chatbots wouldn’t have to be limited to WhatsApp. You may construct a General Bot that could be presented on several channels using a platform. It allows you to install the same bot on many channels and websites like Facebook, Telegram, etc. It helps provide a consistent experience across all channels that use the same scripts and replies.

Step 5: Install the chatbot on several devices. You can keep an eye on your chatbot and make improvements.

Once your chatbot has been designed and authorized, you can install your chatbot on that number. All you have to do now is give it a name, an icon (if desired), and contact information, and connect it to BotPenguin. You may use this platform to track your chatbot chats and learn how to optimize your replies and scripts. Check user replies, information collected, and conversation abandonment to learn how to reply more appropriately and keep them interacting.

WhatsApp Chatbots in 2022: The Conclusion

Your competitors compete against you on WhatsApp to communicate with it and acquire more customers. They’ll all be using the WhatsApp Business solution.

An excellent WhatsApp Chatbot for your business number will be highly beneficial. Customers should not have to wait hours for answers to their questions. You’ll be more efficient, pleasant, and interactive on WhatsApp, and your brand value will increase.

Whenever it relates to the WhatsApp Chatbot, it’s all about the user experience. You can provide the whole experience that your clients seek with the correct conversation design.

Sign Up On BotPenguin today to deploy your WhatsApp chatbot for $0!

BotPenguin is a friendly chatbot that loves to make lively conversations and keeps your visitors and customers non-doozy! BotPenguin promised his fellow penguins with an oath to make the world a conversational playground for everyone and works 24*7, 365 to make it happen. BotPenguin is a huge Adele fan and loves to surf the internet to say hello to everyone. You can have a date with BotPenguin through its favorite channels.

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