Enhance omnichannel customer engagement with BotPenguin’s zendesk integration

Zendesk, a cloud-based customer service solution, allows businesses to communicate with customers via various channels. Inbound communication is routed to an agent who reviews the user's inquiries. The agent's communication with the users is recorded in tickets that can come in via many different ways; email, webform, chat, and many more, referred to as channels.

Zendesk gathers questions from virtually any channel and places them in one location to ultimately resolve them.