Enhance omnichannel customer engagement with BotPenguin’s zendesk integration
Provide customers with the quick, simple, and customized resolutions they desire via the channels of their choice
Features
No code Chatbot builder
Free Lifetime Plan
Multi channel Live Chat support
Organize, Manage And Ultimately Solve Customer’s Problems
Enables customer interactions to be centralized in one location across messaging, phone, chat, email, social media, and any other channel you can think of and efficiently resolve customer’s issues.
About
Use cases
Platform
Key Features
- Zendesk, a cloud-based customer service solution, allows businesses to communicate with customers via various channels. Inbound communication is routed to an agent who reviews the user's inquiries. The agent's communication with the users is recorded in tickets that can come in via many different ways; email, webform, chat, and many more, referred to as channels.
- Zendesk gathers questions from virtually any channel and places them in one location to ultimately resolve them.
Connect BotPenguin With Zendesk For Seamless Customer Communication
Tutorial For A Quick BotPenguin-Zendesk Integration Set-Up
BotPenguin and Zendesk integration with no code in a few easy steps.
Authenticate
Login to your BotPenguin account & Select the bot that you want to integrate with the 3rd party app and authenticate
Configure
Add all the necessary API details and map the response of bot messages to the parameters of API and save the settings.
Test
Send the test lead and check on the CRM if you have received the lead. If yes, Create a genuine lead and check the integration.”
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