Extend Functionality Of Freshdesk Integration With Ready-To-Use BotPenguin Chatbot Interface
Improve collaborative work between sales and customer support, Manage SLAs, synchronize data between Apps and offer multi-channel support to enhance the productivity of your support team
Features
No code Chatbot builder
Free Lifetime Plan
Multi channel Live Chat support
Delight Your Customer By Automated Omnichannel Support
Automate business flows and streamline all your customer conversations in CRM to provide them real time multi-channel support
About
Use cases
Platform
Key Features
- Freshdesk is a cloud CRM service that offers email ticketing, live chat, and phone support for customers. It provides a number of services that support customer engagement, case management, and tracking, as well as team collaboration.
- It is primarily used by small businesses with 1 to 500 employees, and its sectors include telecommunications, computer software & hardware, internet services, financial services, healthcare, education management, and more.
Collaborate BotPenguin And Freshdesk For Enhanced Productivity Of Support Teams
Quick Guide To Connect BotPenguin And Freshdesk
Connect BotPenguin and Freshdesk Integration without coding in a few clicks
Authenticate
Login to your BotPenguin account & Select the bot that you want to integrate with the 3rd party app and authenticate
Configure
Add all the necessary API details and map the response of bot messages to the parameters of API and save the settings.
Test
Send the test lead and check on the CRM if you have received the lead. If yes, Create a genuine lead and check the integration.”
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