Telegram Bot features


Drag and Drop Chatbot maker

With BotPenguin it is extremely user friendly and easy to create a bot for Telegram. You can do it all in just three steps – design, build and publish.


Product catalog

Import your products directly into Telegram bot to offer them to your customers


Package tracking

Telegram bot can help your customers to track packages by their order id through live chat window


Smart Branching

Conversation on Telegram bot can be routed based on different choices or responses made by the visitor


Highly interactive

Use customized chatbot templates, images and videos to create a bot for Telegram that can engage your customers


Multiple languages

BotPenguin is trained to use multiple languages to communicate with your customers. Choose the best that suits you and your customers


Robust User profile

Get geographic and demographic details along with social media to build a robust customer profile which can export for later use as well


Natural Language Processing

AI powered Telegram bot come with inbuilt learn and grow algorithms that learn with each conversation


Custom Greetings message for users

BotPenguin is AI powered Telegram bot will be trained to use visitor’s name to greet them


Human Handover

Use BotPenguin as a live chat tool by connecting it to your Telegram account. You will be able to connect with your website users from Telegram


Serve your customers 24*7

BotPenguin, a Telegram bot can cater to your customers 24*7

Benefits of Telegram bot

Highlight products and services

Put your best sellers right in front of your customers and sell them more by engaging your customers. Make suggestions related to the user’s queries to help boost conversions.

Convert visitors into sales

Build conversations to collect email addresses, phone numbers and enable users to sign up for more information using Telegram bot.

Track a Package

Give your customer support team a break as AI Telegram bot can help your customers to track their packages and solve order related queries by engaging them in a conversation.

Reduce cart abandonment

Understand customer preferences to reduce cart abandonment by building a conversation through AI Telegram bot.

Collect customer feedback

AI powered Telegram bot can collect customer feedback for you to gauge various business parameters

Target & Convert leads into sales

Use Telegram bot to trigger personalized conversions and engage users to convert them into sales.

Promote Personalized Content

Create a bot for telegram that can learn user preferences to promote right content and increase engagement by answering questions in real-time and redirect users to the right page.

Provide customer support

Telegram bot can answer customer queries and frequently asked questions 24 * 7, engaging users in a personalized way right at the time they need you most.

Automate purchase process

Build a conversation to sell the products/services, they sell more. Give your customers a new experience when they make a purchase.

Book Appointments

Let your customers book your calendar right from the Telegram chatbot window while chatting and get it in their calendar as an invitation


Get insights beyond usual customer engagement metrics. See data on conversation metrics such as most popular questions asked, answer selections, and more!.

Understand your Customers

Export user contact information, geographic and demographic data into excel files for future campaigns. Detailed understanding of customer profiles gives better insight for targeting.

Build Chatbot for Telegram in 4 steps

Sign up for FREE on BotPenguin Chatbot platform

Create a free BotPenguin account & build your chatbot for Telegram

Design a chatbot for Telegram

Match the color theme, logo and greeting text to your business needs

Build a Chatbot

Use drag and drop, chatbot builder platform of BotPenguin to create a chatbot for your website

Install chatbot on your website

Copy a one line script or install wordpress/Telegram plugin to get a chatbot on your website

Install Chatbot for Telegram now

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