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Zendesk Sell: Pros, Cons, and Alternatives

Updated on
Jan 25, 20246 min read
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    Table of content

  • What is Zendesk Sell?
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  • What Are The Pros & Cons Of Zendesk Sell?
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  • What Are Some Alternatives Of Zendesk Sell?
  • Final Thoughts

For once, imagine yourself as a salesperson. 

Now imagine you were about to close a sale on a phone call, but a network bug caused your phone call to crash. And all your invested data on the potential customer is lost over time. 

Did you realize this happens regularly in your business life? Then you must take a step ahead and get a change in CRM like Zendesk Sell. 

Customer Relationship Management (CRM) software is now used by 91% of businesses with 10 or more employees.

In fact, 78% of salespeople who use social media outsell those who do not, according to Tweet This.

However, Zendesk Sell, like every product, has its pros, cons, and alternatives. You can check out some of the Zendesk Sell alternatives that have some great features with excellent pricing. 

Continue reading this to learn more about Zendesk Sell. 

What is Zendesk Sell?

Zendesk is perhaps best known for its customer service software. 

Nonetheless, the company produces a CRM tool called Zendesk Sell, which works in tandem with its customer service product, Zendesk support. 

Zendesk Sell is a customer relationship management or CRM system that can help you keep track of leads and manage your sales pipeline. 

Using zendesk sell, you can manage leads and deals, make calls and emails directly from the system view, create reports, and build customizable dashboards.

Zendesk Sell is available in four paid plans, with a lead generation and sales engagement tool called reach available as a paid add-on. 

You can sell out through a free trial and request a free demo from the zendesk website. 

This is a cloud-based system so that you can use Sell via a web browser or mobile app for iOS and Android devices. 

What Are The Pros & Cons Of Zendesk Sell?

Pros of Zendesk Sell:

1. Native Integration

The biggest advantage of Zendesk Sell is its integration with Zendesk Support

Using this integration can provide salespeople with valuable context and help them time follow-ups to make the most of positive customer service interactions.

2. Good user experience

The zendesk sell offers a good user experience. It is relatively user-friendly. It is clear to use and figure out. 

3. Fill out lead information automatically

The system's ability to automatically fill lead info from an email address can save you time typing in contact information.

4. Sales management

Zendesk Sell has made sales management even more accessible than it was before. 

Emailing within the base, tracking emails, leaving notes, setting appointments, importing, and exporting are all key features that are easy to learn, use, and teach to new sales staff. 

5. Prospects and Leads

With this platform, you can use all tools to help the university control prospects and leads. 

You can have everything you need to succeed. It is very intuitive, and the employees can pick it up quickly with little training.

Cons of Zendesk Sell:

1. Email delays

Some users have reported a delay in receiving emails. 

Email updates are delayed when they appear in Zendesk Sell. Also, it does not support email integration like constant contact, MailChimp, or social media interaction features.

2. Expensive Pricing Plan

Some of the more advanced reports are only available in the highest-priced plan. Other users have also expressed dissatisfaction with customer service. 

3. Reports

Zendesk Sell is the least effective in reports and provides abysmal reporting.

What Are Some Alternatives Of Zendesk Sell?

1. BotPenguin

BotPenguin is a chatbot platform powered by AI that allows users to create their own bots. 

It provides the user with a set of pre-built chat templates with a highly configurable dashboard. 

It also allows visitor tracking, user communication preferences, lead scoring and analytics, 24/7 customer support, and no coding required. 

BotPenguin uses Artificial intelligence to understand and figure out how to respond with the best possible answer. 

It helps connect your bot to multiple platforms, such as Facebook, WhatsApp, and telegram. 

2. Freshsales

Freshsales bring context, collaboration, and productivity all in one place to help you sell better. 

Freshsales CRM allows you to convert visitors into leads, close leads into customers, and nurture customers, so they keep coming back for more.

Freshsales also offers to Personalize Templates, Insightful Email Metrics, Team inboxes, Website, and in-app Tracking, Activity Timelines, Behavior-based Segmentation, and so on.

3. Insightly CRM

Insightly CRM helps you build relationships with the people you do business with. You can spend more time connecting with people and less time fiddling with software. 

You can bring together every department to rally around the customer.

Insightly CRM lets you create custom workflow automation, an excellent feature for nurturing leads and getting in touch quickly. 

Before leads go cold unsightly, it allows you to set criteria for your workflow and define actions or tasks for records that meet those criteria. 

For example, you can set an automated workflow to send a welcome email from a template to new leads and automatically create a task for a salesperson to follow up with them within a week.

Over 1.5 million people use Insightly CRM to develop lifelong customer relationships.

4. Nutshell

Nutshell is a customer relationship management (CRM) software system that claims to help small businesses close more deals. 

In a nutshell, Nutshell bills itself as an "all-in-one sales and marketing platform that converts more of your leads into wins." 

Sales automation features help streamline the sales process for users with custom triggers and events from the beginning to the end of the sales cycle. 

Nutshell helps users manage pipelines to plan for upcoming projects, then uses reporting features to have an accurate pulse on their company’s business. 

Nutshell also integrates with many systems users are likely already using, like Office 365, Quickbooks, Gmail, Mailchimp, Slack, and more. 

5. Zoho CRM

Zoho CRM is a robust CRM software that gives your business all you need to go from the first hello to the deal-closing handshake and beyond. 

No matter the size of your organization Zoho CRM can be easily tailored to suit your business needs. 

Its user-friendly interface lets you create and reorganize modules, add custom fields and sections, create new layouts, and even clone layouts. 

You can also customize your home page, manage module views, create templates, and do much more. 

Besides being scalable, Zoho CRM allows you to automate all your routine activities, like sending follow-up emails, updating records, and assigning tasks. 

You can boost your team's productivity by creating a Workflow that automatically triggers actions based on preset conditions. 

Final Thoughts

To sum up, Zendesk Sell is a fantastic tool widely regarded as the best in its niche due to its extensive product features and options.

This straightforward platform has collaborated with multiple companies to offer a streamlined workflow that reaches your customer support to new heights. 

So, is Zendesk Sell the best customer service platform? You can go for the aforementioned alternatives if you want more integration, features, reasonable pricing, and automation. 

With the aforementioned pros, cons, and other information, it should be easier for you to decide! 

Nevertheless, make sure to check out BotPenguin today! Undoubtedly, it will prove to be a great alternative to Zendesk Sell.

Contact BotPenguin today to get started! 

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