Free Free Free… That’s the promise of Tawk.to the chatbot platform. If you’re searching for a Tawk.to alternative, then you must have tried branding removal, live agents, and AI assistants, which are paid services.
Users are switching away from tawk.to due to its limited customization, poor customer support, inflexible refund policy, and overall dissatisfaction with the product's quality and functionality.
There are many more reasons to search for Tawk.to alternatives. To save you time, we have created a compelling list of the 11 best Tawk.to alternatives and competitors in 2024.
Continue reading this article to learn more about Tawk.to alternatives, and competitors
Why Search for Tawk.to Live Chat Alternatives?
The following are some of the most prevalent difficulties that prompt consumers to look for Tawk.to chat customer care alternatives:
Limited Customization: Customers are dissatisfied with the inability to personalize and modify Tawk.to's existing chat widget.
Lack of Notifications: Operators are not notified of new incoming conversations, and the interface feels outdated, affecting user experience.
Inadequate Support: Tawk.to does not offer immediate help for product issues, leading to uncertainty about receiving support when needed.
User Interface Issues: The dashboard and mobile app interfaces are seen as complicated and not user-friendly.
Misleading Free Service Claims: Users feel the free version is limited and serves as a bait-and-switch tactic. Additional services and removing branding are considered expensive.
Technical Problems: Users reported bugs, session timeouts, and issues with chat notifications and widget design.
If that’s not reason enough to switch to Tawk.to competitors? I don’t know what it would be.
11 Best Tawkto Alternatives & Competitors in 2022
Explore our top 11 Tawk.to competitors that offer enhanced functionality and usability. To help you choose the best fit, we’ve included a direct comparison table that can guide you to the right Tawk.to alternative in just 30 seconds.
Tawk.to Competitors | |||
| Name | Rating & Reviews | Free Plan | Base Plan Price |
| BotPenguin | 4.5 Stars (16 Reviews) | Yes with 1000 messages, 100 conversations, 5 channels, & 1 chatbot. | $14.35/mo (Web, WhatsApp, Insta, FB, Telegram) |
| SendPulse | 4.6 Stars (558 Reviews) | Yes. It Includes 3 chatbots + 10,000 messages/mo | Subscriber-based pricing starts at $10/mo for 5 channels. |
| DelightChat | 4.3 Stars (27 Reviews) | 14-day Free Trial | $49/mo (WA, IG, FB, & Email) |
| Drift | 4.4 Stars (1229 Reviews) | No. | $2500/mo (websites and apps) |
| Olark | 4.3 Star (223 Reviews) | Free Trial | $29/month per seat |
| Engati | 4.1 Stars (16 Reviews) | No. Only a 7-day free trial. | Custom pricing for omnichannel chatbot |
| FreshChat | 4.4 Stars (466 Reviews) | Free Plan (100 contacts)
| $19/mo per agent |
| Intercom | 4.5 Stars (3058 Reviews) | 14-Day Free Trial | $39 seat/mo
|
| Crisp | 4.6 Stars (131 Reviews) | Yes (Website)
| $25/mo (FB & Slack) |
| BotPress | 4.6 Stars (226 Reviews) | Yes. (5 bots + 2k messages) | $495/mo (web & API) |
| Tidio | 4.7 Stars (1537 Reviews) | Yes with 50 live chat conversations + 5 platforms | $29/mo for (Fb, IG, WA, Email, & apps) |
BotPenguin
BotPenguin is a versatile AI-powered chatbot platform designed to automate customer interactions for businesses across various platforms like websites, WhatsApp, Instagram, Facebook Messenger, Telegram, MS Teams, Shopify, and WordPress.
With its user-friendly, no-code interface, BotPenguin enables businesses to engage customers 24/7 through features like lead generation, appointment booking, and customer support automation.
As a Tawk.to alternative, it also supports multiple integrations and provides customizable chatbots, making it accessible to users without technical expertise.
Features
- Connect your chatbot with any ChatGPT model and train it using your resources.
- Capture, qualify, and manage leads efficiently using conversational AI and CRM integration.
- Let customers book, cancel, & reschedule appointments.
- Send broadcast messages, drip campaigns, & personalized promotions.
- Provide consistent chatbot support across websites, social media, and messaging apps.
- Live chat transfer from AI to human agents for complex customer queries.
- Connect with over 60+ native integrations & request custom integrations.
Pricing
- Baby Plan: Free forever, 1,000 messages, 100 conversations, 1 chatbot.
- Little Plan: $15/month, 3,000 messages, 3,000 conversations, 5 chatbots.
- King Plan: $50/month, 12,000 messages, 12,000 conversations, unlimited chatbots.
Pros
- Easy-to-use, no-code interface suitable for non-technical users.
- Wide range of integrations, including CRM and e-commerce platforms.
- Comprehensive customer support features with AI and human handoff.
Cons
- Limited messaging and conversation capacity in the free plan.
- Additional costs for advanced features like extra agents and data storage.
- Custom pricing required for enterprise-level needs.
It's one of those Tawk.to alternatives that have transparent pricing and a solid set of integrations minus the glitches. 
SendPulse
SendPulse is a powerful messaging platform that serves as a versatile alternative to Tawk.to, offering various features for enhanced communication and marketing. It supports multiple messaging platforms and integrates with advanced AI tools like ChatGPT.
Businesses can leverage SendPulse's customizable chatbot functionalities, automated responses, and personalized user interactions. With flexible pricing plans, including a free tier, it caters to businesses of all sizes, making it a competitive option among Tawk.to alternatives.
SendPulse Features
- Customizable AI for personalized customer interactions and automation.
- Advanced natural language processing with ChatGPT for improved chatbot responses.
- Integrates with WhatsApp, Instagram, Facebook, Telegram, and more.
- Create and manage unlimited chatbots with the Pro plan.
- Accept payments directly through chatbots, enhancing e-commerce capabilities.
- Set up complex automation sequences for efficient customer engagement.
Pricing: Free plan available; Pro plan starts at $8/month, billed annually. Custom pricing for large subscriber bases.
Pros:
- Integrated trainable AI and ChatGPT for automation.
- Multi-channel support, including WhatsApp, Instagram, and Facebook.
- Being a Tawk.to competitor, it offers a free plan with 10,000 messages per month.
Cons:
- Advanced features limited to paid plans.
- Complex pricing structure for large subscriber bases.
- Requires setup and learning curve for full utilization.
DelightChat
DelightChat is a robust Tawk.to alternative designed specifically for direct-to-consumer (DTC) businesses, providing seamless omnichannel customer support and WhatsApp marketing.
It integrates with platforms like WhatsApp, Messenger, Instagram, and live chat, providing you with a comprehensive approach to consumer communication.
It helps businesses manage customer interactions across various platforms efficiently, making it an ideal solution for those seeking alternatives to Tawkto.
Features
- Collect messages from WhatsApp, Instagram, Facebook, email, and live chat.
- Official WhatsApp API access for seamless communication and marketing.
- Sync Shopify store data directly into the support inbox.
- Set rules for auto-replies to enhance customer service efficiency.
- Create and manage WhatsApp marketing broadcasts.
- Manage customer support on-the-go with iOS and Android apps.
Pricing
- $49/month for 1000 tickets and 5000 contacts.
- $99/month for 2000 tickets and 10000 contacts.
- $299/month for 6000 tickets and 30000 contacts.
- Additional WhatsApp charges apply.
Pros
- Manage all customer interactions from one platform.
- Simple and intuitive design for easy navigation.
- Includes advanced tools like automated replies and analytics.
Cons
- Extra costs for exceeding ticket and contact limits.
- Additional charges based on WhatsApp's conversation rates.
- Primarily tailored for Shopify and e-commerce businesses.
It is a perfect Tawk.to alternative if you ignore the pricing because some small businesses might avoid it.
Drift
Drift is a strong Tawk.to alternative that offers AI-driven chatbots and personalized customer engagement. Its key features include conversational marketing and sales, real-time notifications, seamless CRM integration, and robust analytics tools.
Drift enhances customer interactions, optimizes communication strategies, and drives business growth, making it a comprehensive solution for businesses seeking a Tawk.to alternative.
Features
- Engage with prospects in real-time to convert leads.
- Utilize AI to deliver personalized interactions.
- Integrate with calendars to streamline appointment booking.
- Alert teams when target accounts visit the site.
- Direct ads to conversations for better engagement.
- Use A/B Testing to optimize messages for higher conversion rates.
Pricing: Plans start at $2,500 per month, billed annually. Custom pricing available for advanced and enterprise solutions.
Pros
- Reduces manual work with intelligent chatbots.
- Offers tailored experiences to improve customer satisfaction.
- Integration: Seamlessly connects with existing tech stacks.
Cons
- Most expensive alternative to Tawk.to for small businesses.
- Requires time and expertise to configure.
- Steep learning curve for new users.
Olark
Olark is another option for your company to explore when searching Tawk.to competitors in the support suite.
It's undeniably a quick, simple live chat solution that makes your existing support procedure a breeze for agents. It also enables your company to immediately arrange and save the obtained data in your choice CRM solution.
This move simplifies the task of your sales and marketing teams to understand your consumers and develop acquisition and retention strategies tailored to their needs.
Features
- Tailor design to match your branding effortlessly.
- Gain insights with detailed chat metrics and analytics.
- Enhance efficiency with AI-driven responses and workflows.
- Seamlessly connect with CRM, helpdesk, and more tools.
- Collect data and handle follow-up tasks automatically.
- Use Live Chat to direct conversations to the right personnel.
Pricing: As a Tawk.to alternative, it starts at $29/month per seat, with a Pro plan offering advanced features and services.
Pros:
- Highly customizable chat options
- AI-powered automation for efficiency
- Comprehensive reporting and analytics
Cons:
- Higher cost compared to some competitors
- Limited features in the free version
- Additional charges for premium add-ons
Engati
Engati is a conversational AI chatbot platform, recognized as a leading Tawk.to alternative and competitor. It supports chatbots and live chat solutions across web, mobile, and social channels. Key features include AI-driven interactions, multilingual support, and advanced analytics.
Engati’s ease of use, quick deployment, and robust customer support make it an excellent option for businesses seeking alternatives to Tawk.to.
Features
- Multichannel support including web, mobile, and social.
- AI-powered chatbots with NLP capabilities.
- Live chat with real-time analytics.
- Pre-built and customizable integrations.
- Multilingual support for global reach.
- Low-code bot builder for easy deployment.
- Advanced analytics and reporting tools.
Pricing: Engati offers custom pricing plans for standard, enterprise, and partner needs, with specific solutions for WhatsApp and omnichannel engagement.
Pros
- Extensive multilingual support for diverse audiences.
- Low-code bot builder simplifies deployment.
- Comprehensive analytics for informed decision-making.
Cons
- Custom pricing can be unclear without consultation.
- Different plan for basic omni-channel experience.
- Key 3rd party integrations take extra cost.
It is a reputable Tawk.to alternative, but the custom pricing is a deal-breaker for many businesses.
Freshchat
Freshchat is a live chat program, well-known as a Tawk.to alternative. It integrates with various messaging platforms, including the web, WhatsApp, Facebook Messenger, etc.
It enables users to provide clients with more options for connecting with their business and resolving concerns quickly and easily. You may also assist your agents in instantly translating communications given to worldwide audiences into your local tongue.
These satisfactory characteristics distinguish it from other Tawk.to alternatives on the market.
- Connect with customers via Web, Mobile, WhatsApp, FB, Apple Business Chat, & LINE.
- Provide 24/7 support with context-aware bots
- Modern messaging widget for your website.
- Send personalized messages to engage customers effectively.
- Customize your chat interface in over 33 languages to cater to a diverse audience.
- empower customers to find answers independently with integrated FAQ support.
- Embed live-chat and self-service bots within your mobile apps.
Pricing
- Free Plan: Basic features for startups or small businesses, limited to 100 contacts.
- Growth Plan: $19/month per agent,
- Pro Plan: $39/month per agent
- Enterprise Plan: Custom pricing, includes all features and premium support, ideal for large enterprises.
Pros
- Extensive feature set, ideal for customer engagement.
- Flexible pricing plans suitable for businesses of all sizes and budgets.
- Seamless integration with existing tools enhances overall efficiency.
Cons
- Frequent bugs cause inaccurate email sender information.
- Difficulties merging customers with multiple accounts.
- An inaccurate support dashboard affects performance tracking.
- Buggy canned responses slow down agent productivity
FreshChat, as a prominent Tawk.to alternative, offers numerous benefits but also presents challenges that need addressing for optimal performance.
Intercom
Intercom is an AI-first customer service platform offering robust solutions for businesses. It enhances customer engagement with automated messaging, AI-powered chatbots, and an intuitive interface.
This Tawk.to alternative excels in providing comprehensive support, from instant responses to detailed analytics. As one of the leading Tawkto competitors, Intercom ensures seamless customer interactions and efficient team collaboration.
Features
- AI-powered chatbots for instant responses.
- Omnichannel support for seamless communication.
- Customizable workflows for automation.
- Detailed analytics and reporting tools.
- Scalable solutions for businesses of all sizes.
- Personalized messaging for targeted engagement.
- Integration with various apps and services.
Pricing
- Essential Plan: $39 per seat per month
- Advanced Plan: $99 per seat per month
- Expert Plan: $139 per seat per month
Pros
- Highly scalable for growing businesses.
- Comprehensive analytics and reporting features.
- Strong AI capabilities for efficient support.
Cons
- Higher pricing compared to some competitors.
- Complex setup for advanced features.
- Limited customization in lower-tier plans.
Crisp
Crisp Chatbot is a robust customer service platform designed to enhance customer interactions, making it a strong Tawk.to alternative.
It offers AI-driven chatbots, multichannel support, and customizable chat triggers, ensuring personalized and efficient customer engagement.
Crisp integrates seamlessly with various platforms, including websites, mobile apps, and social media, providing consistent 24/7 support.
Its capabilities include answering FAQs, proactive assistance, and detailed analytics, making it one of the top alternatives to Tawk.to for businesses seeking to improve their customer service operations.
Features
- Automated workflows for efficient support.
- Multichannel integration for wide reach.
- AI-driven chatbots for instant replies.
- Customizable chat triggers for engagement.
- Unlimited conversation history storage.
- Knowledge base integration for quick answers.
- Analytics to measure performance.
Pricing
- Free Plan: Basic features for personal websites.
- Pro Plan: $25/month per workspace.
- Unlimited Plan: $95/month per workspace.
Pros
- User-friendly interface with easy setup.
- Customizable and intuitive chatbot scenarios.
- 24/7 customer support availability.
Cons
- Limited scalability for larger enterprises.
- Slow widget load times during high demand.
- Insufficient filtering options for chatbots
It is one of the reasons why it is also regarded as the most incredible free Tawk.to the alternative.
BotPress
BotPress Chatbot is a versatile AI-driven platform designed for seamless customer interaction, making it a strong Tawk.to alternative. As one of the notable Tawkto competitors, BotPress integrates with Slack, Microsoft Teams, Facebook Messenger, WhatsApp, and more.
It supports multiple channels, including websites, mobile apps, and social media platforms. This ensures businesses can automate complex workflows, enhance customer service, and efficiently manage interactions across various platforms.
Features
- AI-driven conversational engine for intelligent responses.
- Multichannel support, including websites, mobile apps, & social media.
- Customizable chat flows for tailored customer experiences.
- Real-time analytics and comprehensive reporting tools.
- Integration with Slack, Microsoft Teams, Facebook Messenger, & WhatsApp.
- Robust API for extensive developer customization.
- Automated message routing for efficient query handling.
Pricing
- Pay-as-you-go: Free with basic features.
- Team Plan: $495/month.
- Enterprise Plan: Custom pricing.
Pros
- Highly customizable with robust API.
- Scalable solutions for growing businesses.
- Comprehensive analytics and reporting tools.
Cons
- Higher cost for advanced features.
- Steep learning curve for beginners.
- Limited free tier capabilities.
Tidio
Tidio is another brand worth considering if you're looking for a Tawk.to the alternative. It isn't a free tool like Tawk.to, but it certainly gives it a run for its money in terms of functionality.
Tidio is another brand worth considering if you're looking for a Tawk.to alternative. It isn't a free tool like Tawk.to, but it certainly gives it a run for its money in terms of functionality.
It helps you avoid support agent fatigue and guarantees that it handles assistance requests even when unavailable.
In addition, this Tawk.to alternative has a variety of integration possibilities, making it easy for organizations to construct a comprehensive support solution.
Features
- Lyro AI to handle complex queries and automate various customer tasks.
- Adjust background color, images, status, position, and button labels
- Integrates with Messenger, Instagram, WhatsApp, email for seamless customer service Comprehensive interaction data to optimize engagement and support.
- Tools for newsletters, campaigns, AI content, and audience segmentation.
- Triggers actions based on visitor behavior, streamlining customer interaction.
Pricing
Tidio provides a free plan and paid plans starting at $49/month, offering more features and higher usage limits as you scale.
Pros
- Easy-to-use interface and setup
- Advanced automation and AI capabilities
- Strong integration with other platforms
Cons
- Limited features in the free plan
- Costs can increase with extensive use
- Learning curve for advanced functions
There you have it. These are the best alternatives to Tawk.to out there. You can choose whatever suits your business.
Note: We have added all the pros and cons from the G2 and other review sites.
The Bottom Line
Choosing the right alternative to Tawk.to is essential for enhancing your customer support experience. With numerous options available, it's crucial to consider features, pricing, and overall user satisfaction.
BotPenguin stands out as the best Tawk.to alternative, offering an intuitive no-code interface, extensive integrations, and robust AI capabilities. It ensures seamless customer interactions across various platforms like WhatsApp, Instagram, and Facebook Messenger.
With flexible pricing plans, including a free tier, BotPenguin caters to businesses of all sizes, making it a highly versatile and powerful solution for your customer engagement needs.
You can also connect with messaging apps like Facebook Messenger, WhatsApp, etc.
Frequently Asked Questions (FAQs)
What is the best Tawk.to alternative?
BotPenguin is the best Tawk.to alternative, offering a user-friendly interface, extensive integrations, and AI-powered customer interactions. It surpasses other alternatives to Tawk.to with its robust features and affordability.
Is Tawk.to really free?
Yes, Tawk.to offers a free plan, but advanced features like branding removal, live agents, and AI assistants are paid services. Many users seek alternatives to Tawk.to due to these limitations.
How much does Tawk.to cost?
Tawk.to’s core chat service is free, but premium features like white-labeling, video and voice calls, and support agents come at additional costs, leading users to explore Tawk.to competitors.
