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Updated on
Oct 16, 202320 min read

Mailchimp: a complete guide to the hit omnichannel marketing tool

Updated onOct 16, 202320 min read
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    Table of Contents

  • What Is Mailchimp?
  • What is omnichannel marketing?
  • arrow
  •  What are the Omnichannel marketing statistics?
  •  How to be successful with Mailchimp omnichannel marketing?
  • How to Use Mailchimp
  • Conclusion
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Email marketing still rules the marketing sector and is one of the earliest ways of marketing tools. It has a good reputation and provides effective marketing strategies for ROI. Marketing isn't limited to one too anymore. Instead, omnichannel marketing makes more sense with the growing technology and multiple accounts for the same brand.

Omnichannel marketing creates an integrated experience across the brand's sales. This marketing gives customers complete consistency and unifies experience across multiple channels and devices. In recent years, this marketing strategy has shown promising results in brand success.

With growing new marketing strategies every day, it is essential to have the right omnichannel marketing tool. In the sea of marketing tools, choosing one can be difficult. But few branded companies have made their place in the market. You might be wondering where we are leading? We are talking about Mailchimp, which helps businesses in omnichannel marketing.

Continue reading to learn more about Mailchimp – a complete guide to the omnichannel marketing tool.

What Is Mailchimp?

 It is a marketing tool that uses email to help businesses interact and establish relationships with their consumers, in case you didn't know. It's an excellent alternative for anyone trying to expand their email database. It also offers the possibility of automating the process to make managing a vast email list easier.

Mailchimp's popularity stems from offering a one-stop shop for all your marketing needs. Mailchimp puts all parts of email marketing under one roof, from maintaining your email lists to developing email templates and even building bigger sending sequences.

And while it may have started that way, Mailchimp no longer focuses just on email marketing. It's evolved over the years to provide consumers with a comprehensive marketing experience, including Facebook ads, Google Remarketing ads, and social posting. Further, it has marketing CRM tools, multichannel marketing, and much more.

You don't even have to download any software to get started. Mailchimp is a web-based service, so you all need a web browser and an account to start.

Now that we know what Mailchimp is let's learn about omnichannel marketing. 

What is omnichannel marketing?

Today's customers expect to contact your company 24 hours a day, seven days a week, through storefronts, applications, and mobile devices. They also want your company's communications to reflect up-to-date knowledge about their purchasing habits and preferences. Omnichannel marketing meets this requirement by assisting a firm in presenting a consistent, educated message across different platforms, resulting in an improved overall buyer journey and client retention.

Consider two things if this sounds complex. One, it's a different marketing organization framework than you're used to, but it's not more challenging. Two, the potential payback is huge: marketers that use three or more channels in their campaigns have a 90 percent greater retention rate than single-channel marketers.

Each channel works together to provide a cohesive brand or corporate experience. Because the Omnichannel Customer moves across channels and devices, all marketing channels should give a consistent brand message and individualized content.

People are eager to contribute the information needed to conduct this focused marketing. 83% of customers are willing to provide their personal information for tailored content and experiences.

Omnichannel marketing has the following characteristics:

  1. A message that is consistent across all of your platforms
  2. Personalization at every stage of the buyer experience and across all channels • Marketing that reflects audience interactions with any channel
  3. Data and analytics reliance

 What are the Omnichannel marketing statistics?

When you look at the numbers, it's clear to understand why omnichannel marketing makes sense. It pays off in lead generation, nurturing, sales, and retention. The Omnichannel Strategy aims to improve consumer experiences across all marketing channels, increasing user satisfaction and loyalty. It might also help you to improve the efficiency of your marketing efforts. The figures speak for themselves:

  1. To drive personalized multichannel marketing, 79 percent of US organizations have connected at least part of their marketing channels.
  2. Fourteen percent have connected roughly half of their channels to improve the audience experience.
  3. 70% of your audience expects a connected experience, and you must prepare them.
  4. In-store consumers, for example, use their mobile phones to obtain in-app discounts and 43 percent to check product information. 
  5. A quarter of customers bought a product they saw in a store on their phone, while another quarter bought it on a computer.
  6. Advertising using three or more channels had a 287 percent greater purchase rate than single-channel campaigns. 
  7. Campaigns that include SMS are 47.7% more likely to convert. In contrast, those that include segmented email messages have a 62.2 percent higher order rate.
  8. Marketers are reporting more excellent conversion rates (61 percent), enhanced lead generation and new customer acquisition (56 percent), better audience lifetime value (36 percent), and lower churn/increased retention as a result of tailored multichannel marketing (23 percent )

 Mailchimp Pros and Cons


  1. Integrations of Various Kinds: It interfaces with 41 programs to make your email marketing approach more functional.
  2. Tools for Advanced Marketing: Due to its personalization, automation, and analytics, it has marketing tools.
  3. Free Plan: Mailchimp has a free plan so that you can send emails immediately.   


  1. More growth means more money to pay: Because Mailchimp's plans are dependent on contact numbers, you'll have to pay more if you have a huge list.
  2. Its Free Plan Isn't Always Enough: You won't be able to employ automation or A/B testing with the free plan, which isn't as generous as those given by rivals.
  3. Editor and dashboard are clumsy: Mailchimp isn't difficult to use, but the editor and dashboard aren't as user-friendly as they might be initially.

 How to be successful with Mailchimp omnichannel marketing?

It is possible to transition to multichannel marketing in your firm systematically. Take the following steps:

  1. Create a map of your audience's possible journey from the moment they discover about you, through research and consideration, to routes to purchase, purchase, and beyond. Don't stop once they've made a purchase: examine your onboarding process and consider how you can continue to nurture the connection to drive repeat purchases and retention. It will help you figure out where you need to meet them along the way.
  2. Identify additional audience communication within your organization, including sales, customer service, and other departments. Assemble your encounters with your audience to create a unified brand experience.
  3. Reach an internal agreement on the message you want to communicate for each connection point as part of your overall corporate message. Ensure everyone in your team is on the same page, from top-level decision-makers and marketing executives to account reps and contact center workers.
  4. Examine audience data to ensure that you're creating omnichannel experiences for all of your customers. Detailed buyer persona profiles based on purchasing behavior, demographics, survey data, and other unifying aspects will help you target more consumers.
  5. Combine all of your audience information into a single CRM platform. Whether creating your brand or segmenting an existing audience, centralizing and linking your data and customer base in a single dashboard is a good idea. It will help you have more relevant discussions. Marketing automation solutions may greatly aid in implementing an omnichannel customer journey.
  6. Use your data to personalize your intended outreach. There are no two shoppers alike. Create follow-up marketing based on their previous actions regarding what they buy and how they connect with your business.
  7. Make your omnichannel marketing experience a "mystery shop." Put yourself in their shoes and imagine yourself as each of the audience groups you've identified. Ensure that the experience is positive across all channels and touchpoints.
  8. Iterate and improve. A/B testing, or sending out two copies of anything, can allow you to observe which sorts of creative content offer your audience reactions the best. Also, it will provide you with vital information on methods to refine and improve your communications.

How to Use Mailchimp

Here are the steps to follow for how to use Mailchimp:

Step 1: Signing up for Mailchimp

Step 2: Getting Mailchimp to Work With Your Website

Step 3: Creating Signup Forms and Building Lists

Step 4: Designing a Template for an Email

Step 5: Planning a Campaign

Step 6: Making Use of Automation

Step 7: Creating an A/B test 

Testing email marketing takes time and effort, but the results are well worth the effort.


Mailchimp is a great choice for marketers at any stage of any marketing. Although the platform is known for its email marketing campaign yet provides one of the best omnichannel marketing services. It is easy to use and guides each step during account setup and use. With the help of Mailchimp, you don't need to have separate web design and domain services for your website. The omnichannel marketing tool of Mailchimp brings all brand platforms under one umbrella. If you are unsure about using Mailchimp, you can try their free plan. But its pricing can get out of hand in long-term uses. If you are looking for an omnichannel marketing tool, try Mailchimp.

Want omnichannel marketing but can’t afford it? Want to try it out first? Check Out BotPenguin!

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Table of Contents

  • What Is Mailchimp?
  • What is omnichannel marketing?
  • arrow
  •  What are the Omnichannel marketing statistics?
  •  How to be successful with Mailchimp omnichannel marketing?
  • How to Use Mailchimp
  • Conclusion