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Updated on
May 27, 20244 min read

7 Easy Steps to Create an Appointment Booking Chatbot

Updated onMay 27, 20244 min read
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    Table of Contents

  • 7 Easy Steps to Create an Appointment Booking Chatbot
  • Conclusion
Listen to this Blog

Did you know businesses or healthcare centers with a chatbot have an average appointment booking conversion rate of 40%? 

Chatbots are artificial intelligence programs that operate through messaging services, such as Facebook Messenger, SMS, or Google Talk. 

They can communicate with users via pre-programmed responses and use the information they receive as input to answer follow-up questions in natural language. 

Many patients prefer to book appointments on their mobile phones, often using apps or websites. 

That’s why many clinics have decided to implement hospital chatbots in their hospital appointment booking processes.

Having a robust hospital appointment booking process is one of the most challenging aspects of clinics that use hospital chatbots. But don’t worry! 

This blog has got your back. So, dig in to discover 7 easy steps you can follow to create your own hospital appointment booking chatbot.

7 Easy Steps to Create an Appointment Booking Chatbot

Step 1: Define the pointers you want in your Appointment Booking Chatbot

What do you want your hospital chatbot to accomplish apart from your hospital appointment booking feature? 

Analyzing the reasons are the features you want to incorporate in your hospital chatbot. 

Creating a hospital appointment booking chatbot is not a one-size-fits-all solution. 

You need to know why your patients are using the hospital chatbot and what issues you want to solve for them.

Step 2: Create an account on BotPenguin

The next step is to create a Shopify bot is opening the BotPenguin website. Tap on the link -

For this, all you need to do is sign in using your business work email or Gmail id. Once you have logged in with BotPenguin, you will get to see a dashboard screen.

Step 3: Click on the "Create New Bot" tab

Next, you will get to see a list of chatbot options like – Telegram Bot, Facebook Messenger bot, Website bot, etc. Choose the ‘Website Bot’ option on the screen. 

This will lead you to create a chatbot for appointment booking for your website or App.

Step 4: Input all the required information

Moving ahead, you will be asked to fill out all the information needed to build an appointment booking chatbot. 

This step included filling in the information like the bot name, bot icon (you can download the image and even use it), bot icon color, and chat theme color. 

This stage will also ask for a call to action statement. Tap on the save button.

Pro Tip: If you feel like changing these settings later, you can do the same by changing these settings under the bot settings category.

Step 5: Enhance appointment booking functionality

It’s time to enhance your hospital appointment booking functionality. 

This means adding the fields you will need to book a hospital appointment through the chatbot. The booking system will be unique to your hospital. 

The fields will vary based on your hospital, its specialty, fee charge, and the services offered there. 

Customize your BotPenguin-powered appointment booking chatbot accordingly by altering the chat flow, chatbot position on the screen, welcome statement, and many more.

Step 6: Define your trigger words and actions

Once you’ve built out the booking skill for your hospital chatbot, the next step is to define your trigger words and actions. 

Essentially, this means deciding what your hospital appointment booking chatbot will say when a user interacts with it. 

What if a user asks about the next available hospital appointment booking? How will your chatbot respond? 

It’s important to consider the context of these trigger words and take action consequently. This fosters the seamless hospital appointment booking process.

Step 7: Test, analyze, and iterate

Finally, after you’ve built out your hospital appointment booking chatbot and created a user experience flow, you should test, analyze, and iterate your hospital chatbot. 

This is when you can put your booking skill to the test and see how it performs in a live environment. It’s important to test your booking skill with a variety of different users. 

Ask users to test out your hospital appointment booking chatbot and give you feedback on what could be improved. 

Make necessary changes. It’s never too late. That’s how you can build the best hospital appointment booking chatbot using the right programming, developers, tools, and platform.


Building a successful hospital appointment booking chatbot is challenging, but it’s also an exciting and creative process! 

You can use a hospital chatbot to simplify the booking process and reduce the number of missed appointments. 

Now that you’ve read this article, you should have a better idea of what goes into creating the hospital chatbot. 

With the proper tools and a strategic approach, you can create a successful hospital appointment booking chatbot.

BotPenguin can build a hospital chatbot for you right from scratch and just the way you want it to be. 

So what are you waiting for? Call BotPenguin right away!

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Table of Contents

  • 7 Easy Steps to Create an Appointment Booking Chatbot
  • Conclusion