AI Chatbot → Razorpay
Capture payment intent from WhatsApp and website chatbot conversations. Guide customers toward the appropriate Razorpay payment request or checkout flow.
See AI Chatbots 
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Razorpay Chatbot Integration for Payments Inside Conversations
Let your BotPenguin WhatsApp or website chatbot answer payment questions, send Razorpay payment requests, and route customers based on successful or failed payments.
About This Integration
Razorpay
Razorpay is a payment gateway used by businesses to collect secure online payments through payment links, checkout flows, subscriptions, and supported payment methods. It helps process transactions once a customer is ready to pay.
The BotPenguin Razorpay chatbot integration brings payments into WhatsApp and website chatbot conversations. Your chatbot can answer payment questions, capture payment intent, guide customers toward Razorpay flows, and continue based on the payment outcome. AI agents can support customer conversations, but Razorpay payment triggering currently runs through chatbot flows. Available on King and WA King plans.
White-label partners can also connect their Razorpay account through the Agency Panel to collect plan and add-on payments directly from clients. Learn more about BotPenguin for white-label partners.
How BotPenguin Connects to Razorpay
Payment Status → Chatflow
Razorpay sends payment updates to BotPenguin through a webhook. Set separate next steps for Payment Successful and Payment Failed so the chatbot flow continues accordingly.
Follow-Ups → WhatsApp
Use WhatsApp templates, broadcasts, and drip campaigns to remind customers about pending payments and bring them back to the payment flow.
See WhatsApp Chatbot What BotPenguin Adds to Razorpay
Understand what Razorpay is designed to do, where gaps can exist, and how BotPenguin helps create a more connected, automated customer journey.
What Razorpay is Built For
Razorpay is built to process secure online payments once a customer is ready to pay. It supports payment collection, checkout flows, payment links, and transaction handling for businesses using Razorpay.
The Gap
Razorpay handles the payment step, but customer intent often starts earlier in chat. Buyers may ask questions, compare options, request details, or abandon the payment journey before reaching checkout.
What BotPenguin Adds
BotPenguin adds the conversational layer around payment. Your WhatsApp or website chatbot answers questions, captures payment intent, and guides customers toward the appropriate Razorpay payment flow.
100+
Integrations available on BotPenguin
2
Payment outcomes you can route: Payment Successful and Payment Failed
0
Lines of Code Needed to Connect Razorpay to BotPenguin
<10 min
From Setup to Your First Razorpay-Powered Payment Flow
Everything the Razorpay Chatbot Integration Handles for You
- Payment Component in Chatflows: Add a Razorpay payment step to a WhatsApp or website chatbot flow with your payment message and amount.
- Automatic Status Updates: Razorpay notifies BotPenguin through a webhook, so payment status updates without manual checks.
- Paid and Failed Paths: Route successful payments to confirmation steps and failed payments to retry or support flows.
- Conversation Context: Keep customer details and payment context together in the same conversation record your team can review.
- Payment Follow-Ups: Send relevant follow-ups when customers need to retry or complete a payment.
- Cart Recovery Payments: Prompt abandoned-cart shoppers to complete payment through a WhatsApp follow-up linked to the right Razorpay flow.
- Service Booking Deposits: Capture booking intent through WhatsApp or website chatbot conversations and guide customers toward a Razorpay deposit flow after the slot is confirmed.
- Subscription Renewals: Send renewal payment reminders through WhatsApp or website chatbots and guide customers toward a new Razorpay payment request when due.
- Invoice Collection: Send Razorpay payment requests through WhatsApp or website chatbot follow-ups for pending invoices, reducing manual collection calls.
- Chatbot Payments: Help customers move from enquiry to payment through WhatsApp or website chatbots by answering questions and sharing the appropriate Razorpay flow.
- WhatsApp: Use Razorpay WhatsApp payments to send payment reminders, checkout links, or payment prompts after chatbot conversations. See WhatsApp Chatbots See WhatsApp Chatbots
- Website Chatbot: Help website visitors ask payment questions and move toward the right Razorpay checkout or payment request flow. See Website Chatbots See Website Chatbots
Three Steps to Connect BotPenguin with Razorpay
No developer needed. Connect Razorpay, configure the webhook, and add the Payment component to your chatbot flow.
- 1
Connect Razorpay
Step 1 - 2
Add the Webhook
Step 2 - 3
Add the Payment Component
Step 3
What Businesses Can Achieve with BotPenguin and Razorpay
E-commerce
70%
average carts are abandoned before purchase. BotPenguin helps bring shoppers back to Razorpay checkout through chatbot and WhatsApp follow-ups.
Booking Deposit Collection
20 to 30%
appointment no-show risk makes upfront deposits valuable. BotPenguin helps collect booking intent and guide customers toward Razorpay deposit flows.
Failed Payment Follow-Ups
Up to 13%
median failed-payment recovery benchmark shows why timely follow-ups matter. BotPenguin can route failed Razorpay payments to a retry or support path in the chatbot flow.
Razorpay Chatbot Integration Examples by Industry
E-commerce
Guide abandoned-cart shoppers back to Razorpay checkout through WhatsApp or website chatbot follow-ups.
Travel
Send Razorpay payment follow-ups for booking inquiries captured through WhatsApp or website chat.
SaaS
Trigger upgrade or invoice payment follow-ups when chatbot conversations identify billing intent.
Insurance
Guide policyholders toward Razorpay premium payment flows after chatbot-confirmed inquiries.
Real Estate
Send Razorpay payment follow-ups when buyers confirm interest in viewings, bookings, or property-related services.
Healthcare
Collect consultation or booking payment intent through chatbot flows before confirming appointments where configured.
Connect Your AI Agents, Chatbots & Voice Agents to 100+ Tools
Connect your CRM, calendar, ecommerce store, and supported payment tools. Availability varies by channel and plan.
Bring Razorpay Payments Into Your Customer Conversations
Start with a free trial. No credit card required.
Frequently Asked Questions About the Razorpay Chatbot Integration
Is the Razorpay chatbot integration free?
The Razorpay integration is available on BotPenguin’s King and WA King plans. You can test it during the free trial. Razorpay’s own transaction fees apply based on your Razorpay account.
Do I need to code to connect Razorpay to BotPenguin?
No. Add your Razorpay Key ID and Key Secret, configure the webhook, and add the Payment component to your WhatsApp or website chatbot flow.
Which channels support Razorpay payments?
Razorpay payments currently work in BotPenguin WhatsApp and website chatbots.
What happens if a Razorpay payment fails?
The Payment component has a separate Payment Failed path. You can route customers to a retry message, another payment step, or support based on your chatflow.
Why is the Razorpay webhook required?
The webhook tells BotPenguin whether a Razorpay payment succeeded or failed. Without it, the chatbot flow cannot move to the correct next step.
Can BotPenguin’s AI agent or voice agent take Razorpay payments?
Not yet. Razorpay payments currently run through BotPenguin WhatsApp and website chatbot flows.
How is this different from Razorpay’s own payment page?
Razorpay processes the payment. BotPenguin adds the chatbot conversation around it by answering questions, confirming payment intent, sending the payment request, and continuing the flow afterward.