+
Helprace manages your tickets, community, and knowledge base. But customers messaging you on WhatsApp, your website, or Instagram still need someone to respond first. BotPenguin handles that conversation automatically and creates a Helprace ticket only when a human is actually needed.
Helprace is a customer service platform that brings ticketing, email management, community forums, a knowledge base, and customer feedback tools into one place. Teams use it to resolve support cases, collect product ideas, and build communities where customers help each other find answers. When a conversation reaches Helprace, it gets handled well.
The problem is what happens before that. A customer with a shipping question does not open your community forum. They message you on WhatsApp or drop into your website chat expecting a reply in seconds. Helprace has no chatbot to give them one, so every message becomes a ticket that needs an agent to open.
BotPenguin fills that gap. Connect it to Helprace and your chatbot handles inbound questions across every channel your customers use before a ticket is ever created. Common questions get resolved automatically. Complex cases that genuinely need your team become Helprace tickets with the full conversation attached, so agents pick up with context, not from scratch. Available on all paid plans. Test it free during your trial.
Your chatbot resolves common questions automatically across WhatsApp, your website, and Instagram. When a case needs a human, it creates a Helprace ticket instantly with the full conversation transcript attached. Your agents start with everything they need.
See AI Chatbots
For conversations that need more depth, the AI Agent holds a natural back and forth, qualifies the issue in detail, and escalates to Helprace as a properly categorized ticket with complete context. No agent needed until the case truly requires one.
See AI Agents
Define which conversations create tickets and which get resolved automatically. Set conditions based on intent, issue type, or number of turns. When the rules are met, Helprace gets the ticket, pre-filled and ready to action, without anyone on your team doing it manually.
See AutomationsHelprace is built to manage customer support and community engagement once conversations arrive. Its ticketing system organizes and prioritizes cases, the community forum lets customers ask questions and share ideas publicly, and the knowledge base gives customers a place to find answers on their own. For teams that want to resolve issues and build product feedback loops in one place, it covers a lot of ground.
Helprace starts working after the message arrives. There is no chatbot on WhatsApp, Instagram, or your website to intercept questions first. A customer asking about a return policy, a delivery update, or a billing issue sends a message and waits. If your team is busy or offline, that wait turns into frustration, and a ticket your agent could have avoided.
BotPenguin is the first response your customers get on every channel. It answers what it can automatically using your existing support logic, and sends everything else to Helprace as a clean ticket with name, issue type, and full chat history already captured. Your ticket volume drops. Your agents spend less time on routine cases and more time on the ones that actually need them.
No developer needed. Three steps between you and a chatbot creating tickets in Helprace automatically.
Log in to BotPenguin, select your bot, and open the Integrate tab. Find Helprace in the list and click Connect. Then go to your Helprace dashboard, click the Gear icon, navigate to Integrations, select API, and click Generate API Key. Name the key, save it, and copy it. Paste the API key, your Helprace domain (copied from your browser URL bar), and your Helprace email address into BotPenguin. Click Connect and wait for the Integrated Successfully confirmation.
Step 1Define which chatbot conversations create a Helprace ticket and which get resolved automatically. Set conditions based on issue type, customer intent, or escalation triggers. Map chatbot fields to Helprace ticket properties so every ticket arrives pre-filled. No coding required.
Step 2Run a test conversation through your chatbot that triggers ticket creation. Confirm the ticket appears in Helprace with the correct fields, priority, and transcript attached. Once it looks right, turn it on for all live traffic.
Step 350%
reduction in inbound ticket volume after BotPenguin began resolving common questions automatically before they reached the Helprace inbox.
70%
faster first response time after BotPenguin pre-qualified and categorized cases before they landed in Helprace.
2x
more tickets handled per agent per week after removing repetitive low-complexity questions from the Helprace queue.
Resolve returns, shipping, and order questions via WhatsApp chatbot automatically and route complex cases to Helprace with order details pre-captured.
Pre-qualify bug reports and feature requests via website chatbot and route to Helprace with product area and priority already set.
Answer appointment and policy questions via WhatsApp chatbot and create Helprace tickets for cases that need a patient support agent.
Handle property and process FAQs via chatbot and route serious buyer or tenant issues to Helprace for agent follow up.
Answer admissions and course questions via chatbot and create Helprace tickets for complex student support cases with full context attached.
Resolve booking and itinerary questions via WhatsApp chatbot and escalate disruption and complaint cases to Helprace automatically.
Answer policy questions via chatbot automatically and route claims and complaints to Helprace as prioritised tickets with conversation history attached.
Connect BotPenguin's conversational AI to your CRM, payment gateway, calendar and eCommerce platform in minutes. No-code, no disruption. Your existing tech stack stays exactly as it is.
Free to start. No credit card required.
Is the Helprace chatbot integration free?
The Helprace chatbot integration is included on every paid BotPenguin plan at no extra cost. View BotPenguin pricing to compare plans. You can test it during the free trial without a credit card.
Do I need technical skills to connect Helprace to BotPenguin?
No coding required. You need to generate an API key from your Helprace dashboard, copy your Helprace domain from your browser URL bar, and enter your Helprace email. Paste all three into BotPenguin and click Connect. Most teams are live in under ten minutes.
Does the Helprace integration work with WhatsApp?
Yes. Customer messages on WhatsApp are handled by BotPenguin first. Common questions get resolved automatically. Cases that need a human become Helprace tickets with the full WhatsApp conversation attached. The same applies to Instagram, Facebook, Telegram, SMS, and your website.
Can BotPenguin resolve support questions automatically, or does it only create Helprace tickets?
Both. BotPenguin resolves common questions without creating a ticket. When a case needs your team, it creates a Helprace ticket automatically with the full conversation context attached. Your agents handle only what the bot cannot resolve.
What information does BotPenguin send to Helprace when it creates a ticket?
Every ticket includes the customer's name, email address, issue type, and the full chatbot conversation transcript. Priority and team assignment are set automatically based on your routing rules configured during setup.
Can BotPenguin work as an AI agent with Helprace, not just a rule-based chatbot?
Yes. BotPenguin's AI agent handles multi-step conversations, qualifies the issue in natural conversation, and escalates to Helprace as a fully labelled ticket with complete context. Your agents never start a case without knowing what they are dealing with.
