AI Chatbot → Autopilot
Capture leads on WhatsApp, website chat, Instagram, and more. BotPenguin creates Autopilot contacts, applies mapped tags, and sends leads into the right journey.
See AI Chatbots
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Autopilot Chatbot Integration: Capture Leads on Every Channel and Trigger Your Customer Journeys
Every lead your chatbot or agent captures on WhatsApp, your website, or Instagram gets enrolled in the right Autopilot journey automatically, tagged, segmented, and nurtured from the moment of first contact.
About This Integration
Autopilot
Helpdesk & Support
Autopilot (now rebranded as Ortto) is a customer journey and marketing automation platform. It enables businesses to build visual multi-step nurture journeys, combining email, SMS, in-app messages, and more, triggered by customer behaviour and data. It works best once contacts are inside the system and enrolled in the right journey.
The BotPenguin Autopilot integration, also referred to as the Ortto integration, adds the conversational capture layer. Every lead your chatbot or agent qualifies on WhatsApp, your website, or Instagram gets pushed into Autopilot as a contact, tagged, segmented, and enrolled in the correct journey immediately. BotPenguin captures the intent; Autopilot nurtures it. Available on all paid plans; test it free during your trial.
How BotPenguin Connects to Autopilot
AI Agent → Autopilot
Your AI agent qualifies leads in natural conversation, captures intent, collects contact details, and prepares the lead for the right Autopilot journey.
See AI Agents
Automation → Autopilot
Trigger Autopilot marketing automation from chatbot events like lead captured, product interest confirmed, appointment booked, or form completed.
See AutomationsWhat BotPenguin Adds to Autopilot
Understand what Autopilot is designed to do, where gaps can exist, and how BotPenguin helps create a more connected, automated customer journey.
What Autopilot is Built For
Autopilot (now Ortto) is a customer journey automation platform. It maps out multi-channel nurture sequences, email, SMS, in-app messages, and postcards, triggered by customer behaviour. Once a contact is in Autopilot, its journey builder and behavioural triggers deliver personalised experiences automatically.
The Gap
Getting contacts into Autopilot from WhatsApp, Instagram, or a live website conversation still requires a form submission or manual import. Inbound conversations on those channels produce leads that stay outside Autopilot's journey system until someone extracts the data, losing the momentum of first contac
What BotPenguin Adds
This is where an Autopilot chatbot integration closes the gap. Your AI chatbot or agent captures the lead the moment a conversation happens, on WhatsApp, website, or Instagram, qualifies them in real time, and pushes them into Autopilot as a tagged, segmented contact ready to enter the right journey immediately.
80+
Native Integrations available on BotPenguin
6
Autopilot Data BotPenguin Can Sync: contacts, tags, segments, custom fields, chatbot answers, journey triggers, and lead source
0
Lines of Code Needed to Connect Autopilot to BotPenguin
<10 min
From Setup to Your First Test Contact in Autopilot
Everything the Autopilot Chatbot Integration Handles for You
- Auto Contact Creation: New Autopilot contacts created from every chatbot lead capture, with duplicate prevention built in.
- Tag and Segment Mapping: Map chatbot answers to Autopilot tags and segments, enrolling leads in the right Autopilot journey based on their responses.
- Journey Trigger: Trigger specific Autopilot journeys from chatbot events, lead captured, survey completed, appointment booked.
- Custom Field Mapping: Map chatbot answers to Autopilot custom fields, budget, product interest, intake date, for personalised journeys.
- Behavioural Data Pass Through: Pass chatbot conversation data to Autopilot as behavioural events for journey branching.
- Two-Way Sync: Pull Autopilot contact data into chatbot flows to personalise conversations for returning leads.
- Lead Nurture Enrollment: Capture a lead via WhatsApp chatbot and immediately enroll them in the most relevant Autopilot nurture journey.
- Abandoned Cart Recovery: Capture cart abandonment intent via WhatsApp and trigger an Autopilot recovery journey the moment the lead makes contact.
- Post-Webinar Follow-Up: Capture webinar attendee chatbot responses and trigger personalised Autopilot follow-up journeys based on interest, powered by this Autopilot chatbot integration.
- Re-Engagement: Use Autopilot contact data to trigger personalised chatbot outreach on WhatsApp for contacts who have gone cold.
- Trial Onboarding: Capture trial signup details via chatbot and trigger an Autopilot onboarding journey with trial data pre-populated through the Autopilot integration.
- WhatsApp: Leads qualify and sync to Autopilot instantly via BotPenguin’s Autopilot WhatsApp integration, full conversation logged. See WhatsApp Chatbots See WhatsApp Chatbots
- Website Chatbot: Visitor enquiries trigger Autopilot journeys the moment a chat ends. See Website Chatbots See Website Chatbots
- Instagram DMs: DM leads qualify and push to Autopilot the moment they complete your flow. See Instagram Chatbots See Instagram Chatbots
- Facebook Messenger: Conversations log directly to Autopilot contact records. See Facebook Chatbots See Facebook Chatbots
- Telegram: Bot conversations sync to Autopilot as tagged activity in real time. See Telegram Chatbots See Telegram Chatbots
- SMS: Lead captures map to Autopilot fields and sync as contacts in real time.
- Microsoft Teams: Internal handoffs and escalations log to Autopilot from Teams, visible inside your team's workflow. See Teams Chatbot See Teams Chatbot
Three Steps to Sync BotPenguin with Autopilot in Under 10 Minutes
No developer or Autopilot API keys needed. Three steps to a fully synced customer journey pipeline.
- 1
Authenticate Both Accounts
Log in to BotPenguin, open your bot settings, and connect your Autopilot account. Authentication handles all permissions. No API keys, no developer involvement.
Step 1 - 2
Map Your Fields
Choose which chatbot or agent answers map to which Autopilot fields, tags, or segments. Name, email, phone, and any custom qualifying field your journey uses.
Step 2 - 3
Test and Go Live
Send a test contact through your chatbot or agent and confirm it appears correctly in Autopilot. Once confirmed, switch on for all live traffic.
Step 3
What Businesses Achieve with BotPenguin and Autopilot
E-commerce
Up to 30%
of abandoned carts recovered via WhatsApp chatbot, with every lead auto-enrolled in an Autopilot recovery journey.
SaaS
Up to 40%
increase in trial-to-paid conversions after connecting chatbot signups to Autopilot onboarding journeys.
B2B/ Lead Gen
50%
more sales-ready leads generated after routing chatbot-qualified leads directly into Autopilot nurture journeys.
Autopilot Chatbot Integration Examples by Industry
E-commerce
Capture abandoned cart leads via WhatsApp chatbot and enroll them in Autopilot recovery journeys instantly.
SaaS
Capture trial signup enquiries via chatbot and enroll leads in Autopilot onboarding journeys with trial start date tagged.
Real Estate
Qualify buyers via WhatsApp chatbot and enroll them in Autopilot nurture sequences with property interest tagged.
Healthcare
Capture patient enquiries via chatbot and enroll contacts in Autopilot appointment reminder sequences.
Consultancy
Qualify consultation enquiries via chatbot and enroll prospects in Autopilot consultation nurture journeys.
Education
Capture course enquiries via chatbot and enroll prospects in Autopilot admissions nurture journeys automatically.
Insurance
Add policy enquiry leads to Autopilot with coverage details for personalized follow-up journeys.
Travel & Tourism
Enroll travel enquiry leads in Autopilot with destination and trip details for targeted booking campaigns.
Connect Your AI Chatbot, WhatsApp Bot and Automation Workflows to 80+ Tools With Zero Switching Costs
Connect BotPenguin's conversational AI to your CRM, payment gateway, calendar and eCommerce platform in minutes. No-code, no disruption. Your existing tech stack stays exactly as it is.
Connect Autopilot to BotPenguin and Turn Every Conversation Into a Journey
Free to start. No credit card required.
Frequently Asked Questions About the Autopilot Chatbot Integration
Is the Autopilot chatbot integration free?
The Autopilot chatbot integration is included on every paid BotPenguin plan at no extra cost. You can test it during the free trial without a credit card. View BotPenguin pricing to compare plans.
Is Autopilot now called Ortto?
Yes. Autopilot rebranded to Ortto in 2022. BotPenguin's integration works with the same platform under its new name.
Do I need to code to connect Autopilot to BotPenguin?
No coding required. The integration is fully no-code: connect your Autopilot account, map chatbot answers to contact fields and tags, send a test contact, and go live. Most teams finish in under 10 minutes.
Does the Autopilot integration work with WhatsApp?
Yes. BotPenguin's Autopilot WhatsApp integration lets leads captured via WhatsApp chatbot push to Autopilot as contacts with the correct tags, and journey enrollment is triggered automatically. The same applies to your website, Instagram, Facebook, Telegram, and SMS.
Can BotPenguin apply Autopilot tags and journey triggers based on chatbot answers?
Yes. Any chatbot answer can be mapped to an Autopilot tag or journey trigger through this Autopilot journeys chatbot flow, ensuring contacts are enrolled in the most relevant sequence.
What chatbot data gets sent to Autopilot?
You control what syncs. Name, email, tags, custom fields, and qualifying answers map to the corresponding Autopilot field. Nothing unmapped syncs.
Can BotPenguin re-engage contacts who have gone cold in Autopilot?
Yes. BotPenguin can trigger a WhatsApp or website chatbot outreach based on Autopilot contact data, re-engaging leads who haven't converted through their original journey.
Does the Autopilot integration support multiple journeys or segments per contact?
Yes. Contacts can be enrolled in more than one Autopilot journey based on different chatbot interactions, with segment data updated as new information is captured.