CPaaS & Messaging Infrastructure Integration
Infobip logo+BotPenguin

BotPenguin Runs AI Chatbots and Lead Capture on Infobip's Messaging Infrastructure

Infobip delivers your WhatsApp, SMS, and omnichannel messages at enterprise scale. BotPenguin adds a no-code AI chatbot and lead capture layer on top, so every conversation qualifies leads, syncs data to your CRM, and runs automatically without custom development.
About This Integration

Infobip

Helpdesk & Support
Infobip is a global CPaaS provider and official WhatsApp Business Solution Provider trusted by enterprises across 190+ countries. It powers WhatsApp Business API, SMS, RCS, email, and voice delivery through 800+ direct telco connections, with bank-grade encryption and 99.9% uptime. Gartner and Juniper Research consistently rank it among the top messaging infrastructure providers. When enterprise teams need reliable, compliant, high-volume message delivery, Infobip is the infrastructure they build on.
Infobip handles message delivery at scale. BotPenguin handles what happens inside those conversations. Connect BotPenguin to your Infobip account, and your chatbot qualifies leads in real time on WhatsApp and SMS, captures contact details, maps answers to your CRM fields, and syncs every conversation automatically. No custom bot logic to write. No separate development sprint. BotPenguin adds the conversational intelligence and CRM sync layer directly on top of Infobip's delivery backbone. Available on all paid plans. Test it free during your trial.

How BotPenguin Connects Infobip

AI Chatbot on Infobip

AI Chatbot on Infobip

Build and run a no-code AI chatbot on WhatsApp and SMS using Infobip's delivery infrastructure. BotPenguin handles the conversation logic, qualification, and CRM sync. Infobip handles message delivery at enterprise scale.
See AI Chatbots
AI Agent on Infobip

AI Agent on Infobip

For conversations that need depth, BotPenguin's AI agent holds a natural multi-step conversation on WhatsApp using Infobip's delivery layer. Tool calling, lead qualification, and handoffs all happen in the conversation automatically.
See AI Agents
Automation on Infobip

Automation on Infobip

Trigger automated messaging sequences from chatbot events using Infobip's delivery infrastructure. Lead qualified, appointment booked, or request submitted: the right message fires automatically without manual intervention.
See Automations

WHAT BOTPENGUIN ADDS TO INFOBIP

What Infobip is built for

Infobip is built to deliver messages at enterprise scale across every channel. Its WhatsApp Business API handles two-way messaging with full Meta compliance, delivery tracking, read receipts, and CRM integrations. Its SMS and RCS infrastructure reaches global audiences with 800+ direct telco connections. For enterprise teams that need reliable, compliant, high-volume message delivery across channels, Infobip is the foundation everything else is built on.

The Gap

Infobip's strength is infrastructure and delivery. Teams that want to run AI-powered lead qualification chatbots on top of that infrastructure, sync captured leads to external CRMs, and build complex multi-step conversational flows without writing code, typically need a dedicated conversational layer alongside it. Connecting custom bot logic to Infobip's API requires development time most teams cannot spare.

What BotPenguin Adds

BotPenguin is that conversational and CRM sync layer. Connect it to your Infobip account and build no-code AI chatbots on WhatsApp and SMS using a visual builder. Every lead your chatbot qualifies gets mapped to your CRM fields automatically, whether that is HubSpot, GoHighLevel, Salesforce, or any other platform in your stack. Infobip delivers the messages. BotPenguin runs the qualification logic and routes the data where it needs to go.
80+
Native integrations on BotPenguin
190+
Countries Infobip's infrastructure reaches through 800+ direct telco connections
0
Lines of code needed to build a chatbot on Infobip with BotPenguin
Under 10 min
From connecting Infobip to running your first automated chatbot conversation

Everything the Infobip Chatbot Integration Handles for You

Everything the Infobip Chatbot Integration Handles for You
  • No-Code AI Chatbot on Infobip WhatsApp: Build and run AI chatbots on Infobip's WhatsApp Business API delivery infrastructure using BotPenguin's visual builder. No custom development needed for the conversation logic or field mapping.
  • Lead Capture and CRM Sync: Every qualifying chatbot conversation captures contact details and maps answers to your CRM fields automatically. Name, email, phone, product interest, budget: all synced to your CRM in real time through Infobip's delivery layer.
  • AI Agent on WhatsApp: BotPenguin's AI agent holds complex multi-step conversations on WhatsApp using Infobip as the delivery layer. Tool calling, qualification, and human handoffs all happen in the conversation without developer involvement.
  • Conversation Routing: Route conversations from WhatsApp and SMS to your CRM, helpdesk, or support team automatically based on chatbot qualification outcomes. The right conversation reaches the right destination every time.
  • Two-Way Messaging: Full two-way conversation handling on WhatsApp using Infobip's delivery infrastructure. BotPenguin manages the conversation logic. Infobip manages message transport in both directions.
  • SMS Chatbot Support: Run conversational chatbot flows on SMS using Infobip's SMS delivery infrastructure alongside WhatsApp.
  • WhatsApp Lead Qualification at Enterprise Scale: Businesses using Infobip's WhatsApp Business API for high-volume messaging can add BotPenguin to qualify every inbound conversation automatically and sync captured leads to their CRM in real time.
  • Enterprise WhatsApp Automation: Automate high-volume WhatsApp conversations at scale using Infobip's global delivery and BotPenguin's chatbot and AI agent layer. Qualification, routing, and CRM sync all happen without manual intervention.
  • SMS Lead Qualification: ualify inbound SMS messages conversationally using BotPenguin on Infobip's SMS infrastructure. Capture contact details and route qualified leads to your CRM automatically.
  • Multichannel Campaign Response Handling: Run WhatsApp and SMS campaigns via Infobip and use BotPenguin to handle inbound responses conversationally. Every reply qualifies the lead and routes the data to the right place automatically.
  • Customer Notification and Response: Send automated transactional messages via Infobip and use BotPenguin to handle customer replies conversationally. Order updates, appointment reminders, and policy notifications become two-way conversations that qualify and capture data.
  • WhatsApp: The primary channel for this integration. BotPenguin runs the conversation logic. Infobip handles WhatsApp Business API delivery across 190+ countries. See WhatsApp Chatbots See WhatsApp Chatbots
  • SMS: Run conversational lead qualification chatbot flows on Infobip's SMS delivery infrastructure using BotPenguin's no-code builder. See SMS Platform

Three Steps to Connect BotPenguin with Infobip in Under 10 Minutes

No custom development needed for the chatbot layer. Three steps between you and a no-code AI chatbot running on Infobip's messaging infrastructure.

  1. 1

    Connect Your Accounts

    Step 1
  2. 2

    Map Your Fields

    Step 2
  3. 3

    Test and Go Live

    Step 3

What Businesses Achieve with BotPenguin on Infobip

Enterprise

70%

reduction in manual effort for WhatsApp lead qualification after deploying BotPenguin on Infobip's delivery infrastructure.
eCommerce

4x

more WhatsApp conversations qualified and synced to CRM per month after adding BotPenguin on Infobip's WhatsApp Business API.
General

65%

of inbound WhatsApp and SMS inquiries resolved or qualified automatically after deploying BotPenguin on Infobip.

How Businesses Run Chatbots on Infobip With BotPenguin

Real ways enterprises use BotPenguin on Infobip's messaging infrastructure to qualify leads and automate conversations at scale.

eCommerce

Run WhatsApp order updates, returns, and customer support chatbots on Infobip's delivery infrastructure with BotPenguin handling conversation logic and CRM sync.

Healthcare

Handle patient appointment reminders and inquiry responses via WhatsApp using Infobip delivery and BotPenguin conversation handling, with contact details synced to the CRM automatically.

Real Estate

Qualify property inquiries via WhatsApp chatbot on Infobip's infrastructure and route qualified leads to CRM automatically with budget, location, and timeline captured.

SaaS

Run WhatsApp onboarding and support chatbots on Infobip for enterprise customers requiring CPaaS-grade message delivery and automated CRM data sync.

Education

Handle admissions inquiry responses via WhatsApp chatbot on Infobip's delivery layer and route qualified students to CRM automatically.

Travel

Send booking confirmations and handle changes via WhatsApp chatbot running on Infobip's messaging infrastructure with BotPenguin managing the conversation logic.

Insurance

Handle policy inquiry responses and claims updates via WhatsApp on Infobip's delivery infrastructure with full conversation context synced to CRM.

Connect Your AI Agents, Chatbots & Voice Agents to 80+ Tools With Zero Switching Costs

Connect BotPenguin's conversational AI to your CRM, payment gateway, calendar and eCommerce platform in minutes. No-code, no disruption. Your existing tech stack stays exactly as it is.

ChatGPT integration logoPabbly integration logoZoho CRM integration logoHubSpot integration logoTeamgate CRM integration logoZendesk integration logoWebHoper integration logoInsightly CRM integration logoNo CRM integration logoZapier integration logo
  • ChatGPT integration logo
  • Pabbly integration logo
  • Zoho CRM integration logo
  • HubSpot integration logo
  • Teamgate CRM integration logo
  • Zendesk integration logo
  • WebHoper integration logo
  • Insightly CRM integration logo
  • No CRM integration logo
  • Zapier integration logo
  • Copper CRM integration logo
Discover More Integrations

Run a No-Code AI Chatbot on Infobip's Messaging Infrastructure Today

Free to start. No credit card required.

Get Started FREEBook a Demo

Frequently Asked Questions About the Infobip Chatbot Integration

Is the Infobip chatbot integration free?

The BotPenguin side of the integration is included on every paid BotPenguin plan at no extra cost. You can test it during the free trial without a credit card. Infobip messaging costs apply separately under your Infobip plan, as Infobip bills for message delivery independently.

Do I need to write code to build a chatbot on Infobip with BotPenguin?

No. BotPenguin's chatbot builder is fully no-code. Connect your Infobip account using your API key from the Infobip dashboard, build your conversation flows on a visual screen, map your fields, and go live. No custom development is needed for the chatbot logic or CRM sync layer.

Does BotPenguin work with Infobip's WhatsApp Business API?

Yes. BotPenguin connects to Infobip's messaging infrastructure and runs chatbot conversations on top of it. Infobip handles WhatsApp Business API delivery. BotPenguin handles the conversation logic, lead qualification, and CRM sync.

What is the difference between Infobip and BotPenguin?

Infobip is the messaging infrastructure: it delivers WhatsApp, SMS, and RCS messages at enterprise scale across 190+ countries with 800+ direct telco connections. BotPenguin is the conversational and CRM sync layer: it builds and runs the AI chatbot conversations that operate on top of Infobip's delivery infrastructure and syncs every qualified lead to your CRM automatically. They are complementary, not competing.

Can BotPenguin run on Infobip SMS as well as WhatsApp?

BotPenguin primarily targets WhatsApp for this integration. SMS chatbot support on Infobip is available depending on plan and product configuration.

Can BotPenguin work as an AI agent on Infobip, not just a rule-based chatbot?

Yes. BotPenguin's AI agent handles complex multi-step WhatsApp conversations on Infobip's delivery layer. Tool calling, qualification, data capture, and human handoffs all happen in the conversation automatically. Infobip handles message transport throughout.