Imagine assigning a companion to your users for their support and complete customer journey. Something that can turn the entire process into an interactive user experience. In this highly competitive market place, you need someone who can maintain proactive communication tirelessly all around the clock. And the good news is machine learning has made this a reality, and its name is "Chatbots". Big added a couple of facts and figures that show how the website chatbot usage evolved in the past few years, so let's jump in!
Chatbot Usage Stats
It has been noticed that the Chatbot Platform is popular among younger generations, and even millennials also like to handle support issues on their own and find a partner bot the perfect solution. Thus, more and more business units, including market giants such as Starbucks and Linkedin, integrate chatbots in their customer support strategy.
- Gartner says Virtual assistants help businesses, reduced by 70% call, chat, and email inquiries. Accenture suggests that 57% of executives believe chatbot UI design brings significant ROI (return on investment) with minimal efforts.
- In 2020 market leaders such as Starbucks, British airways, Linked In, and eBay announced their use of the Chatbot Platform. - Business Insider
- Salesforce says- 23% of customer-oriented Enterprises are using a website chatbot.
- Out of total websites, 58% of them uses chatbots are for B2B companies- Relay
- 80% of customers report the experience as positive while using a bot. - Overall
Now you have a clear picture of acquiring the market and leading to its ultimate potential. Hence, earn customers for life via intelligent chatbot creator. Select the best among the top 5 Chatbot platforms in the US. But before jumping to it, let me teach you how to select the best chatbot UI design for your business or brand.
How to select a bot for your brand?
As we already know what this technology is and why it is in the market. They are specifically meant to refurbish customer engagement and reduce operating costs for businesses. Most business owners choose a Chatbot Platform to automate many of their business roles; it's tough to select the one you need from it. Thus, not all bots are meant for all use cases. It would help if you thought about what and where you want to integrate to revamp that specific role to offer a better experience.
5 best Chatbot Platform to look for in the US
Chatbot maker streamlines the interactions your users have with your brand. Your team or staff no longer have to deal with mundane interactions, answering repetitive questions, and more. Here in this blog, find our list of the top 5 platforms to look out for if you are a US-based brand or business. So, let's get started.
This chatbot creator is considered one of the best and smart platforms. It helps businesses to communicate with their audience in real-time via voice or text. Its website chatbot "AgentBot" is flexible enough to adapt itself by the rules and needs the channel or area it is planted in, such as -CMS, CSS, and more. The automated responses without compromising on delivering a customized and seamless experience are the thing every digital business craves for. The platforms it involves are Zapier, Zendesk, Salesforce, and Live promise better and advanced knowledge. You won't get the Aivo bot for free; its starter plan is USD 99/ month and as per the modifications and add ons the pricing increases.
If you are looking for a highly advanced and flamboyant Chatbot Platform, you must consider our top 3. Its user-friendly interface makes it easy for the users to navigate through the portal. It came into existence with the idea of making small-scale businesses get the best tools within small and no investment. Another surprising part of this best chatbot UI design is that it is quite feasible and can be availed and savored by fresh startups and enterprises without any hindrance. You will get all the needed and essential tools with a full-fledged no-coding platform. It gives you a better understanding of types of bots by giving easy-to-click options such as e-commerce bot, lead generation bot, and much more. Integration of bot can be done on multiple platforms. Its baby plan is free of cost, where you can enjoy how a chatbot works and help you improve your business customer support services and other areas. In case you feel like upgrading, then the further plans are also reasonable with its bunch of features. Check the BotPenguin pricing.
This we placed on top 4 position, it is another Chatbot Platform that helps just about anybody to have a bot with no coding and technical requirements. It mainly focuses on restaurants and media agencies. In under 7 minutes, you will be owning a full-fledged and featured chatbot UI design that promotes your brand and lets you build your brand image more strongly. It can be used to share news and engage your audience with proactive and instant communication. Set up FAQs and can be used for scheduling reservations. Have a coherent integration hosted by Chatfuel and make it adaptable to all your brand and audience requirements. The basic version is for free, and the new version costs 30$ per chatbot.
Last but not least is "Mobilemoneky." This chatbot maker makes chatbot for SMS, Facebook, web fun, and other platforms. It is amongst the quick, easy, and very efficient Chatbot Platform. It supports businesses by optimizing software, customer service and formulates and amazing alternatives to newsletters. It is also amongst the right messaging platforms already in the current and worldwide. You can quickly get started with its free plan and upgrade as per your wish and requirements in the coming future.
As we already discussed, all the top 5 players in the market offer chatbot UI design to support businesses with new technologies with less effort and investment. But one thing to consider is to think which will be your ideal choice amongst these. So be wise enough to select one as per your brand requirements.