Partner🇺🇸
Support That Never Tires, Powered by AI Customer Service Software
Resolve routine queries across chats and calls with AI agents, chatbots, and voice agents. Let your customer support bot take the repetitive work, connect your helpdesk, and pass tough cases to your team with full context.
Free plan · 7-day King trial · No credit card required
What Is AI Customer Service Software?
AI customer service software automates customer queries across chat, messaging apps, and phone calls using AI agents, chatbots, and voice agents.
Repeat? Not Again Let AI handle recurring queries while your team focuses on issues that need attention.
Answers Into Actions Book appointments, update CRM records, and create support tickets without manual effort.
Humans on Standby Hand off complex conversations with full context, so customers never have to repeat themselves.
Hand the Busywork to Customer Service Chatbot Software
Explore the capabilities that make customer support easier, from AI-powered answers and helpdesk ticketing to live agent handoffs and smarter team management.
Answers on Autopilot
Train your AI on FAQs, website URLs, and support documents to handle common customer questions without involving your team. Build on your existing FAQ chatbot setup.
Human Help, Right on Cue
Let customers connect with a support agent through live chat when an issue needs personal attention. Keep the conversation history available for a smoother handoff.
Tickets Without the Hassle
Connect your helpdesk to turn unresolved conversations into support tickets with customer details and chat history. Explore the Zendesk integration.
Context Before Conversations
Collect customer information before an agent steps in, so your team can understand the issue without asking customers to start over.
Files That Do the Talking
Share PDFs, images, videos, and troubleshooting guides directly in chats when a quick text response isn't enough.
Support Beyond Business Hours
Keep your support channels active after hours with AI-powered responses to common questions, even when your agents are offline.
Quick Replies, Less Typing
Save ready-to-use responses for frequently asked questions and help your agents manage conversations with fewer manual steps.
Your Team, Your Rules
Add support agents, assign roles, and set fallback responses to keep conversations organized when AI doesn't have the answer.
Built for Every Chat. Ready for Every Market.
80,000+
Businesses Trust BotPenguin
193
Countries Reached
100+
Integrations Available
AI customer service
AI Customer Service Agents That Resolve, Schedule, and Follow Up
From resolving customer requests to handling phone calls, put AI agents to work across your support channels and connected business tools.
AI Agents: From Questions to Actions
Turn customer conversations into action with AI agents that work alongside your support team.
- ✓Answer using knowledge base and CRM data.
- ✓Book appointments, create tickets, and update records.
- ✓Escalate complex chats with full context.
Set Up Your Customer Support Bot in 3 Simple Steps
Get your customer support up and running with BotPenguin's no-code builder. No technical expertise required.
- 1
Train on Your Content
Step 1 - 2
Connect Your Channels
Step 2 - 3
Launch and Improve
Step 3
One Customer Service Bot. Every Channel Covered.
Meet customers where they reach out. Manage support conversations across channels from one unified inbox.
Website
Answer visitor queries and offer live assistance.
WhatsApp
Resolve queries, share updates, and hand off chats.
Instagram
Respond to DMs and story replies instantly.
Facebook Messenger
Handle messages and comment replies with ease.
Telegram
Answer questions and escalate complex requests.
Microsoft Teams
Support employees and B2B customers within Teams.
Microsoft Teams is available as an add-on on the King plan.
Tailor Your AI Customer Service Platform to Every Industry
From shopping queries to appointment bookings and admissions, deliver AI-powered customer support tailored to your industry's needs.
Why Support Teams Choose BotPenguin Over Typical Helpdesk AI
Go beyond basic helpdesk tools with AI-powered support, flexible integrations, and human handoffs.
| Capabilities | Typical Helpdesk AI | BotPenguin |
|---|---|---|
| Channels | Often centered on native channels | Website, WhatsApp, social, phone |
| Voice AI | May require separate tools | Inbound and outbound AI calls |
| Integrations | Often vendor-specific | Zendesk, Freshdesk, Zoho Desk |
| AI Models | Usually vendor-selected | ChatGPT, Gemini, Claude, DeepSeek |
| Setup | Varies by provider | No-code builder |
| Pricing | Varies by seats and add-ons | Free plan, paid from $29/month |
Trusted Technology.
Responsible Support.
- Meta Partnership
Meta Business Partner- Security & Compliance
GDPR
HIPAA
CCPA
ISO
SOC 2
VAPT
How Teams Use BotPenguin as Their Customer Support Bot
Read case studies from teams that put AI to work on chats and calls, with human handoff when it counts.
TTRacing9,000-11,000support queries handled monthly
TTRacing: Automated Ecommerce Support for 3M+ Global Users
See how TTRacing used BotPenguin's website chatbot to capture leads and deflect an estimated 9,000-11,000 monthly support queries for 3M+ users across 9 countries.
WhatsApp
Website
AI Chatbots🇲🇾 Read story 
Happy Family Dental3×faster bookings
Happy Family Dental Cut Booking Time by 3x
Happy Family Dental enables 24/7 six-language booking across 4 channels with BotPenguin; CDCP accepted, PIPEDA compliant.
WhatsAppWebsite🇨🇦 Read story 
İstanbul Ticaret1,200–1,400student enquiries monthly
Istanbul Ticaret University: Bilingual Admissions Chatbot
Istanbul Ticaret University uses BotPenguin's bilingual website chatbot to support student enquiries, admissions guidance, and international student engagement.
Website
AI Agents🇹🇷 Read story Hear It From the Teams Behind the Conversations
Support teams share how BotPenguin helps them answer faster, hand off with context, and give customers a better experience.
4.6 Star Rating
“Thank you for the thoughtful message and for the excellent collaboration throughout this project. Working with the BotPenguin team has been a smooth and genuinely positive...”
5 Star Rating
“BotPenguin is the Best! Based on our positive experience and the tangible benefits we have realized, Sumer Technologies Inc. highly recommends BotPenguin to other businesses. It...”
5 Star Rating
“BotPenguin's WhatsApp Chatbot has been a fantastic addition to our business. It has strengthened client communication, making it more efficient and optimizing engagement and...”
Angelina from USA — audio testimonial. “Our WhatsApp cart recovery automation covers the cost of the subscription more than ten times over. The setup genuinely took us about 15 minutes.”
AudioAngelina🇺🇸
5 Star Rating
“Great solution that helped us to automate sales funnel It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified....”
Frequently Asked Questions
How can AI be used in customer service?
AI can answer FAQs, retrieve customer information, schedule appointments, and route support requests. BotPenguin combines these capabilities with knowledge-based responses, helpdesk integrations, and human handoffs across supported customer communication channels.
Can AI customer service agents replace human support teams?
No. AI customer service agents handle common questions and routine tasks, while human teams manage sensitive or complex cases. BotPenguin supports live agent handoffs with conversation history, keeping people involved when needed.
Does BotPenguin integrate with Zendesk, Freshdesk, and CRM tools?
Yes. BotPenguin integrates with Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce, and other business tools. Integration availability depends on your plan, so check supported connections and requirements before setting up automated support.
Can BotPenguin's AI voice agents handle customer support calls?
Yes. BotPenguin's AI voice agents answer inbound calls, respond to common questions, and help manage appointments. They also support outbound reminders, follow-ups, and call transfers when customers need assistance from human representatives.
Is BotPenguin’s AI customer service software free for small businesses?
Yes. BotPenguin offers a free plan with 1,000 platform messages per month. Small businesses can start with a customer support bot and explore additional AI capabilities through the seven-day King trial.
How much does BotPenguin's AI customer service software cost?
BotPenguin offers a free plan, with paid plans starting at $29 per month for Little and $99 for King. Features and integrations vary by plan. Check the current pricing for details.
Your Support Team Can't Be Everywhere. Your AI Can.
Give your team more room to solve what matters, while BotPenguin keeps your customer experience on track.