BotPenguin can boost your Customer Service : Here’s How
Technology is advancing, with artificial intelligence evolving continuously at a speedy pace. Chatbots and customer service are the new trends in any business. If you run a business, you know how vital customer service is in growth. Even with quality products and campaigns, you will lose your lead if you cannot meet customers’ demands. Hence, providing excellent and consistent customer service is essential to success.
Many businesses prioritize customer service over their competitors in terms of revenue. But what is the best way to improve customer service? As you all know, chatbots are AI tools used to improve customer service. Chatbots provide 24/7 customer support, live chat, and real-time conversation.
You might be asking what the best chatbot for customer service is. That’s when BotPenguin comes. BotPenguin is a chatbot builder platform that can improve your customer service by 2x. It can have real-time conversations, boost engagement, work 24*7, and build brand credibility.
Continue reading to find how BotPenguin can improve your customer service by 2x.
What is BotPenguin
Why do you need BotPenguin chatbots?
How BotPenguin can improve your customer service by 2x
What is a Chatbot?
Although the definition of a chatbot and an AI-based chatbot are similar, they are not the same. Chatbots are messaging software that communicates with clients and website visitors to collect data and assist. Simple if/then statements are used by the most basic chatbots in support, which are designed to identify words and reply appropriately.
It isn’t artificial intelligence, but it is automation. More complex chatbots may use AI to learn and enhance their understanding of what is being requested of them. Your chatbot isn’t using AI if it just identifies a limited number of terms.
BotPenguin Chatbots: Why Do You Need Them?
BotPenguin Chatbots are designed to sift through large amounts of data and respond in nanoseconds. As a result, they’re ideal for vocations that need basic chores and questions. As a result, the game-changer has the unique capacity to work continuously, giving firms a competitive advantage in efficiency and production. BotPenguin chatbots, for example, minimize duplication in a customer engagement platform without begging for a raise.
Meanwhile, if your company spends a lot of money on customer service, investing in AI chatbots or BotPenguin customer service chatbots can help save expenses. It can enhance the sales funnel and encourage seamless interactions with clients. BotPenguin chatbots, more specifically, can boost response times, improve customer service, automate online purchases, and increase communication.
How BotPenguin can improve your customer service by 2x
By Gathering Information
When a consumer begins a discussion, you must complete several formalities before you may deliver assistance. You may need to figure out what account they’re talking about, then confirm that they have the authority to speak about it in secret words. Last, you’ll need to know the answer to their query. It might be a lengthy procedure, especially if the consumer wants to conduct research. Customers will have shorter wait times, and customer service employees will be more efficient if they use a chatbot to acquire this preliminary information before connecting with someone.
By Providing 24/7 customer support
Suppose your company still relies on outdated communication methods like phone calls, emails, or live chats. In that case, it’s time to embrace chatbots. Customers nowadays want firms to respond quickly, and old technologies are becoming obsolete. Even during off-business hours, when inquiries pile up in big numbers and your team is taking a well-deserved nap, no one wants to wait many hours to be responded to. But no one seems to mind. Some clients quickly dismiss a ‘slow’ brand, looking for ‘more effective alternatives. And the lack of AI chatbots is the difference between your brand and the competition.
Because BotPenguin chatbots do not sleep, they are available 24 hours a day, seven days a week, and may respond instantly. Chatbots may deliver helpful replies to every message, no matter how banal, improving the odds of turning first-time visitors into active consumers.
By Personalizing your customer service
Customers today aren’t interested in wasting time with generic brand messaging and offerings. They want businesses to value them as people and provide highly personalized offerings. Consumers are willing to reveal their data and even spend more money to receive relevant offers and bargains, according to a SalesForce study.
BotPenguin chatbots are an essential part of personalizing consumer interactions. For starters, the techniques of gathering consumer data listed above will assist you in learning more about them and tailoring your approach to their demands. BotPenguin provides you with multiple methods to collect data from your customers. You might also employ chatbots to directly inquire about your consumers’ expectations, concerns, and preferred content types. You’ll be able to segment your viewers more effectively, ensuring that each client group receives relevant material.
By Offering language support
There may be many people in your firm that are bilingual or multilingual. On the other hand, some languages aren’t widely spoken, giving omniscient chatbots an advantage over human operators.
In addition, unlike a human customer support team, chatbots can handle hundreds of inquiries simultaneously. BotPenguin chatbots are an important tool since they allow your firm to provide efficient, worldwide customer care.
By Offering stellar support.
Customers nowadays demand prompt assistance and resolution to their issues. Customers will not return if a company fails to respond fast. Prioritize those who are currently doing business with you so that you may continue to improve client loyalty and grow on existing ties.
BotPenguin chatbots are an excellent method to provide real-time, round-the-clock help to consumers as they progress through the sales funnel. Customers need quick responses, and chatbots can provide them regardless of the day.
It doesn’t matter if you or your employees aren’t accessible; train your artificial intelligence to look after clients at all hours of the day and night. Customers may obtain immediate responses from your chatbot and continue their activity on your site rather than waiting for you to respond. It lowers friction and improves the user experience.
By placing less stress on your real staff
Customers occasionally contact the support team with inquiries and issues that a chatbot might resolve rapidly. Your customer care team may now concentrate on consumers who require more than a fast response from a chatbot.
Of course, suppose a consumer does not believe a BotPenguin chatbot has resolved their issue. In that case, customer support representatives will still be available.
By Focusing on Quality over Cost
When adopting AI, it’s critical to think about it to enhance the quality of the customer experience rather than lower the cost of customer service.
True, AI can save your company money by lowering the number of inbound customer contacts that a person needs to be handled by a person. On the other hand, companies will experience a greater return on investment from technology if it lowers the bottom line and boosts consumer loyalty and revenue.
Customers will not remain around if you use BotPenguin chatbots as a band-aid for not recruiting enough people or not properly educating your workforce. Instead, concentrate on how chatbots may help your business.
By Boosting brand image
With so many e-commerce choices, think about what sets you apart from your competition. What distinguishes you from the crowd and offers you a competitive advantage?
Even if they’re aware they’re not speaking to a real person, no one wants to have a robotic conversation. Adding human-like qualities to your chatbot and, in turn, humanizing your brand makes all the difference.
People want to feel like they’re talking to someone who understands their problems. Utilize saved data and user information to guarantee that your chatbots can immediately detect problems and offer solutions while simulating human contact.
BotPenguin chatbots assist your company in establishing brand loyalty by anticipating client demands and guiding them to those needs. The simpler it will be to convert visitors into consumers if chatbots answer to users in a genuine, human-like manner.
By Simplifying response optimization
BotPenguin chatbots are considerably better at absorbing and remembering knowledge than humans are. Consequently, they can keep track of clients’ most frequently asked queries. It allows you to go over the FAQs and teach the bot to react to these questions quickly and appropriately.
By Paying Less
You might be wondering about all these features. The chatbot might cost out of your budget. Well, we are glad to prove you wrong. BotPenguin has very less revenue without compromising the quality. It has three plans:
- Baby plan – It is free of cost.
- King Plan – It costs $4.17 per month
- Emperor Plan – Contact vendor about it.
There is a common misconception that chatbots take away traditional customer support jobs. Instead, chatbots serve as assistants to the customer service team. BotPenguin works with the customer service team and reaches for a human representative when needed. It also automates the repetitive aspects of customer support and provides them with a seamless user experience. BotPenguin works toward providing a highly targeted user experience and offers real-time feedback. With the help of BotPenguin, you can humanize your brand without actually being present. It engages users through interaction and builds stronger relationships with customers. These features show how BotPenguin can improve customer service by 2x. If you want to know more, contact the BotPenguin team.