G2
"Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient."
- Gustav Louv
5-Star Rating
Convert Interest into Purchases with Generative AI-Driven eCommerce Chatbot
Boost sales, facilitate 24/7 support, automate checkout process, and reduce abandoned carts by creating a highly personalized and targeted shopping experience using AI eCommerce chatbot.
FREE Forever plan. No Credit Card Required.
Trusted by 40,000+ Global Brands
Personalize Interactions at Every Touchpoint for Increased Conversions
Guide customers seamlessly from interest to loyalty with instant support, personalized recommendations, and real-time updatesto build trust and engagement at every touchpoint, turning interactions into long-lasting connections.
Increased Awareness
Attract new customers with instant responses and tailored product recommendations based on browsing history.
Personalized Engagement
Provide interactive catalogs, personalized suggestions, and answer FAQs to aid informed decision-making.
Higher Conversion
Guide customers through checkout, offer incentives, and recover abandoned carts with timely reminders and offers.
Post-Purchase Support
Keep customers informed post-purchase with real-time updates on order status and delivery notifications.
Lasting Loyalty
Celebrate milestones, provide exclusive rewards, and offer post-purchase support to foster repeat business.
Efficient Re-Engagement
Send tailored offers, seasonal promotions, special discounts, and collect feedback to drive repeat purchases and brand loyalty.
Deploy eCommerce Chatbot to Engage Across all Social Platforms for Maximum Reach
BotPenguin’s omnichannel eCommerce chatbot to interact with customers on their desired platform any time of the day.
Website
Add an eCommerce chatbot to your website to offer shopping assistance to visitors, leading to higher conversions.
Create a storefront on your WhatsApp with an eCommerce bot and personalize customer engagement.
Improve customer engagement on Facebook with AI eCommerce chatbot that automates every interaction.
WooCommerce
Integrate eCommerce chatbot with your WooCommerce store to provide a one-stop solution for sales.
Shopify
Let customers view product catalog, make payments, get order updates, request refunds, and more with AI chatbot.
Introduce AI Shopping Assistant on your Online Store
Train the ChatGPT-driven eCommerce bot to answer FAQs, recommend products, re-engage customers, chat with context, & more.
Offer Round-the-Clock Support
Offer 24/7 customer support with an AI bot trained on your purchase process, policies, and product knowledge base with URLs, data sets, FAQ files, & chat history.
Keyword & Intent-Based Suggestions
Generative AI chatbots can suggest products based on keywords and user intent, providing more accurate recommendations.
AI-Powered Product Search
The AI shopping assistant can guide customers to the products they're looking for quickly & easily, reducing bounce rates and improving conversion rates.
Talk With Context
Context-aware AI enables the chatbot to provide personalized support based on customer history. Customers don’t have to repeat themselves again.
Choose a Brand-Uniform Tone
Maintain a consistent brand voice by customizing the eCommerce Chatbot's tone and language to align with your brand's values & communication style.
Drive Business Growth with 24/7 Automated Sales and Support
Attend to every customer with eCommerce chatbot that works around the clock to serve, sell, and support customers instantly.
Automate FAQs Resolution
Handle routine inquiries, such as shipping info, return policies, and product details instantly, improving customer satisfaction.
Constant Availability
Engage customers and capture leads around the clock, ensuring inquiries are met even outside business hours.
Display Product Catalogs
Showcase your diverse range of products through visually stunning catalogs to boost conversions with eCommerce chatbot.
Personalized Product Recomendations
Provide tailored suggestions based on user preferences and browsing behavior, reducing potential loss in sales.
Payment Gateway Integration
Seamlessly integrate popular payment gateways with eCommerce AI chatbot ensuring a smooth and hassle-free checkout process.
Real-Time Notifications
Keep customers updated on order status at every stage, from confirmation to delivery, reducing follow-up inquiries.
Order Tracking
The eCommerce chatbot sends tracking updates instantly, enabling customers to track orders in the chat.
Recover Abandoned Carts
Send personalized reminders or special discounts to customers with abandoned carts, motivating them to complete purchases.
Built-In Features for Exceptional Business Efficiency with eCommerce Chatbot
Use personalized drip campaigns, exclusive offers, and retargeting to boost conversions and drive revenue with smart AI chatbot for eCommerce.
Abandoned Cart Reminders
Recover abandoned carts with follow-up messages and personalized offers, converting missed opportunities into sales.
Limited Stock Alerts
Notify customers about limited stock availability in real-time through the chatbot, encouraging prompt purchases.
Drip & Broadcast Campaigns
Schedule targeted messages about products, promotions, or new arrivals to keep customers engaged, informed, and updated.
Upsell & Cross-Sell
Increase order value by suggesting complementary products and upgrades to customers during their eCommerce chatbot interaction.
Offer Coupon Codes
Deliver personalized coupon codes directly to customers via the eCommerce chatbot, incentivizing them to make a purchase.
Exit Intent Discount
Encourage hesitant customers to stay and shop by offering exclusive discounts when they attempt to leave the website.
Post Sales Assistance
Ensure customer satisfaction by sending personalized follow-up messages, resolving issues, and offering additional support.
Campaign Analytics
Track engagement, clicks, and conversion rates from campaigns, using data insights generated by eCommerce Chatbot Analytics.
Smart eCommerce Chatbot Provides Enhanced Support for Higher Customer Satisfaction
Reduce wait time and improve your customer support by handling inquiries and issues instantly with the eCommerce chatbot.
Agent Handover
Enable seamless transition from ecommerce bot to human agents when complex queries arise.
Custom FAQs Training
Set up pre-defined responses for common questions to handle high volumes of inquiries accurately.
Live Chat
Allow your customers to engage with an agent through an ecommerce bot’s live chat feature for better customer experience.
Ticket System Integration
Integrate eCommerce chatbot with your ticketing systems for smooth issue management.
Add Tags & Segment Customers
Organize and categorize customers based on their interactions and preferences.
Unified Inbox
Access and manage all customer interactions in a centralized inbox, ensuring efficient communication.
Detailed Customer Profiling
Gather comprehensive customer data through the chatbot, enabling in-depth customer profiling.
Collect Feedback
The eCommerce chatbot can get valuable customer feedback, allowing you to improve your services.
Maximize Business Growth Metrics Using AI Chatbot for eCommerce Businesses
Outshine your competitors with a generative AI eCommerce chatbot serving your customers day & night. Reduce cart abandonment, save sales agents’ time, fasten the checkout process, & more.
Boost Average Order Value
Encourage higher cart values by suggesting complementary products and upselling based on customer’s purchase behaviour.
Reduce Operational Costs
Automate support tasks and reduce need for human assistance to save on operational expenses with eCommerce bot.
Automate Customer Outreach
Let the chatbot handle follow-ups on existing & potential customers, saving time and effort for engagement.
Acquire More Customers
Utilize customer data to offer targeted and personalized product recommendations, boosting engagement and conversions.
Boost Product Visibility
Reduce bounce rates by helping customers search for products with advanced search capabilities and guided product discovery.
Speed Up the Checkout Process
Streamline the shopping journey by facilitating product search & buying through chat window using chatbot for eCommerce.
Boost eCommerce Sales and Support across all Industries
Deliver a memorable shopping experience with AI ecomemrce chatbot that understands your customers, answers their questions, and guides them effortlessly through your personalized digital store.
Fashion & Apparel Chatbot
Provide style suggestions, assist with size selection, and manage orders to boost conversion rates.
Health & Wellness Chatbot
Manage patient inquiries, schedules appointments, and sell fitness products to a wide audience.
Skincare & Cosmetics Chatbot
Suggest skincare routines and products based on skin type, creating a personalized experience.
Real Estate Chatbot
Qualifiy leads, schedule property visits, and answer questions on financing, improving lead conversion.
Home Decor Chatbot
Help select décor items, provide material details, and offers design suggestions for enhanced support.
Food & Groceries Chatbot
Offer product availability, pricing information, and order tracking, making shopping fast and easy.
Digital Services Chatbot
Offer round-the-clock support, collect leads to sell services, and ensure smooth customer experience.
Automotive Chatbot
Guides buyers through car models, financing, and scheduling test drives for smooth conversions.
Enhance Customer’s Shopping Journey with Free eCommerce Chatbot Templates
Get a ready-made chatflow of an engaging and personalized chatbot for eCommerce industry. Install it for free and deploy your own eCommerce virtual assistant.
eCommerce Product Catalog
Showcase and sell your products with an interactive catalog display.
Eatery Order
Streamline the food ordering process & tracking with an efficient AI bot.
Flower Delivery
Provide hassle-free flower delivery services with easy bookings and assistance.
Endless Native Integrations with Smart eCommerce Chatbot
User-friendly chatbot maker BotPenguin can be easily integrated with your favorite tools by using an API key without any coding requirements.
and more than 80 tools to integrate
What our Customers say
Delivering value, earning trust. Hear good words about BotPenguin on these platforms
Capterra
"We are using BotPenguin for our Facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product."
- Twana D.
4.6-Star Rating
Trustpilot
"Its Whatsapp Automation with API is really practical for sales & marketing objective. If it comes with analytics about campaign result it will be awesome."
- BD Michae
5-Star Rating
Good Firms
"Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner."
- Yashi Amola
5-Star Rating
Crozdesk
"The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin has shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications."
- Phil Johnson
5-Star Rating
Frequently Asked Questions
What is a chatbot for eCommerce?
An eCommerce chatbot is an AI-powered assistant that automates customer interactions, helping with product recommendations, order updates, and support across platforms.
How does the eCommerce AI chatbot increase sales?
BotPenguin provides personalized product suggestions, automated cart recovery, and seamless checkouts, which all drive conversions and enhance the customer experience.
Can customers track orders through the AI chatbot for eCommerce?
Yes, BotPenguin’s chatbot allows customers to receive real-time tracking updates on their orders, reducing customer effort and improving satisfaction.
How can I use the eCommerce chatbot for marketing?
Automate drip campaigns, send abandoned cart reminders, share promotions, and engage customers with personalized offers to boost conversions and retain customers.
Does the eCommerce chatbot integrate with payment gateways?
Yes, BotPenguin’s chatbot seamlessly integrates with payment gateways, allowing customers to securely complete purchases within the chat.
What is the best chatbot for ecommerce?
BotPenguin stands out for eCommerce with robust features like order tracking, automated customer support, cart abandonment recovery, and personalized product recommendations.
