July 2, 2019
What is a chatbot for website? How do they work: A complete guide for beginners
“There is an endless number of a chatbot for website creation platforms online. According to Facebook’s count, more than 33,000 bots operating across the industry, and it is predicted that over 85% of customer engagement is going to be without human intervention.”
Most of the people have heard of chatbot for technology but are unable to understand what exactly they are. Some of the frequently asked questions are:
What is a chatbot? How do they work? What is the need to use chatbots on websites, or why are they important? What are their functions? How to build a chatbot?
We are here to answer all these questions for you and provide you with complete knowledge about chatbots.
What is a chatbot ?
Chatbots are those Artificial Intelligence systems that can interact through text or voice interface (are called Voice Bots as well). They are of two types: Rule-based and Artificial Intelligence. Rule-based bots answer queries based on some rules set for them and are not trained to answer complex questions whereas Conversational AI allows bots to learn through machine learning and these provide the more human touch in their conversations.
How Do Chatbots Work?
Chatbot applications are a medium of interactions between people and services. These reduce operational cost and are available 24/7 and helps in enhancing the customer experience.
Chatbot recognizes the user’s intent and then comes up with the best response, and if the user is not satisfied with the answer, it can also redirect users to the customer care executive.
Natural Language Processing (NLP) and Natural Language Understanding (NLU) are their base technologies. These technologies give them the ability to understand the context and intent of the users with which they can prepare a custom response to each user request.
For example: Suppose you want to buy an MI Mobile phone online but do not want to go through the whole of the website searching for best MI phone. You go to their website and ask the chatbot to show you result for best MI handsets, and this way whole of the process becomes easy.
Why are Chatbots for websites Important?
Many businesses lag because they keep on applying traditional methods for improving their business or increasing customer engagement. But chatbot is a new age modern technology specially designed for companies to provide excellent user experience and increase customer engagement.
Still wondering whether to adopt chatbot for your business or not?
These facts may give you an answer-
- Speed of Issue Resolution
- 24/7 service
Customers now do not like to talk to customer care executives for hours to solve their problems instead they want their queries to be solved within seconds. About 53% of people using a chatbot for websites feel that they resolve their issues faster.
Customers do not like to go through the whole of the website searching for one product rather they would love if they get easy options for what they are looking for within the chat itself. About 45% of people feel convenience in using chatbots than going through the whole of the website.
According to the latest research, 64% of people feel convenient using chatbots for websites as they provide 24/7 service and customer does not have to wait for hours for resolution of their problems.
So, understanding the customer needs accordingly now is the correct time for adopting a chatbot for website.
What are their Functions?
Chatbots are becoming favorite day by day because of the endless functions they can perform.
- Assistant bot
- Answer bot
- Lead Generation bot
It is one whole solution to all your problems and is widely used to schedule meetings, book appointments, book flight tickets, order food, book cabs, and many more. You can sync it with your calendar to schedule meetings and dates, and there you go.
It instantly replies to all customer queries without any time rigidity. It also collects feedbacks and reviews from customers for better user experience. It also makes suggestions about to provide a more friendly experience to customers.
It asks a particular set of questions to their users, which help the business to contact them and make them potential customers. Chatbots help businesses in multiple conversions at the same time.
Whatever function a chatbot performs, it must perform efficiently, and it is crucial for a chatbot to have a personality to engage more customers.
How to Build a Chatbot for website?
Many people fear that building a chatbot must be a cumbersome and tough task to do. They think that it is a very lengthy process to create a chatbot. But now, with more and more chatbot maker applications, this task is a lot much more accessible.
Some key points and you are ready to build your chatbot-
- You must specify the task that your bot can assist with.
- Your chatbot should ask relevant questions and give useful suggestions.
- Response time of your bot must be less than 45 seconds.
- You must specify the exact goal of the chatbot and you can easily create a chatbot for your business using chatbot application.
One of the best chatbot application for creating your own chatbot is BotPenguin.
“70% of people prefer messaging for customer support rather than calling”.
We live in an era of advanced technology where people love to stay connected with each other through social media rather than physically present world. Their virtual existence is more important. We cannot undermine the fact that now people crave for quick and easy solutions for all their problems. So, it’s high time you understand that what is a chatbot and engage them for your business.
BotPenguin is a best free chatbot for website platform. So why wait, Click here https://botpenguin.com to create a chatbot for your business for FREE today.