ai chatbot

October 23, 2020

Top Challenges and Benefits of AI Chatbots

Your audience has high expectations not only from the product but also from the whole purchasing experience. And the major question arises that “do bots impact purchase experience or they are for after-sales services and lead generation?”. Whereas, your prospects want something simple, hassle-free to buy the best dress, get their food choice, and pay their bills seamlessly. It’s mainly on you how you are deploying chatbots and what role you assigned to them as they can do lots if used smartly. Hence, it is all about fulfilling customer needs and to deliver the best user experience. And I believe this has made the rise of the need for integration of AI Chatbots and conversational UI by businesses in different sectors. 

With constant research and insights, it’s evident that every technology has its pros and cons; that’s what with an online chatbot. When talking with anyone in person, casualness is always there, and for technology or a program to understand the intent and tone, you need to know these possibilities. Sometimes, it makes it more challenging for you to handle the case. We think if you’ll get to know the challenges, figuring out the solution would get more comfortable. 

So, let’s dive into some of the problems and understand more deeply about it!

Top challenges of AI Chatbots 

Security issues

If we talk about the use and how Chatbot for website works, it may give you a glimpse of a drawback as it may gather customer information, which includes account credentials, legal names, payment details, and so on. This gives rise to a loophole for hackers to come in if not handled carefully. Hence, this keeps valuable customer information on stake. However, you have to take protective measures to protect this information, which means virus protection, firewalls, lengthy and complicated passwords, and keeping a constant eye over the malpractices. With this, you keep your data and system safe and secure. 

1. Holding user’s attention 

AI Chatbots are known for their communication!

The initial conversation with a customer plays a crucial role. If the online Chatbot doesn’t start the communication effectively, it can also break down and cost you to lose potential customers. It would help if you made sure that Chatbot could help your users smartly and offer personalized solutions adequately. Hence, you can eliminate this drawback by making your bot more intelligent with a blend of NLP, artificial intelligence, and revamp your user experience on your platform. 

2. Repeats the same line! 

You might have experienced this when you entered your query or request and got a similar answer repeatedly. We know it’s kind of irritating, isn’t it? 

This is one of the drawbacks when bots lack understanding and don’t know the solution, hence, in that case, they just keep on saying the same line. And to solve this problem, you need to make sure your bot is well aware of all the brand information and product ranges and other relevant information that your customer can ask. 

Now you might be wondering why this is a challenge, then stay tuned!

As your AI Chatbots are always working and continually learning, it requires somebody to guide it. You can’t let your online Chatbot run wild and expect it to handle every situation and query independently. You can assign human staff to help out AI all hours of the day, known as human-in-the-loop. With this, you can let your system be more accurate and prompt in working and solutions. 

3. Aren’t always good at improvising 

We, humans, are unpredictable creatures and to respond to them via a program isn’t easy as it seems. Analyzing human behavior is one of the essential tasks to achieve to deliver better services. For every 99 users who act in a specific way, there will always be work when talking to AI Chatbots. 

It might be possible for humans to come up with something different where Chatbot for website struggles. In this case, either it will crumble the whole situation or to redact the query to the human agent or will push a text saying- “I’m sorry, I don’t know the answer for this question.”

Hence, the more AI Chatbot will learn, the better prepared it is when presented with complex situations. There could be a system where you can train it with all possible inputs. Moreover, it is a place where you can make the UX hassle-free for your prospects. 

4. I will try to manipulate it!

In today’s time, everyone is friends with technology. Growing up with robots all around, even with voice chatbots or assistants such as “Siri” and “Google assistant.” People try to manipulate them with inappropriate things and make them say cuss words, incorrect input information, and more. 

For instance, when Microsoft built and released AI Chatbots “Tay” on Twitter. Within a day, web trolls had the AI spouting racist, nazi supportive tweets, sexist, and even insulting who tried to interact with it. And all this blunder happened because of its machine learning abilities. 

Who knows, it might happen to your online Chatbot. Hence, it would help if you had agents scrubbing out the negative comments and habits from your AI to ensure a better and clean conversation with the users. 

Benefits of AI Chatbots  

1. Better customer experience

With an online chatbot, you can be present for your customers round the clock and offer support anytime and anywhere. With this, prospects will get solutions promptly and improve the overall experience. 

They can give assistance by working at odd working hours and even on vacation. 

This generates a sense of being cared for and a more satisfied customer base. Customer satisfaction is a way to succeed in the long run. Hence, educate your prospects with the right information and let your brand be there for them. 

2. Cost-effective

It is a fact that AI Chatbots are cheaper than hiring a whole team to handle massive amounts of complaints, queries, and requests by the customers more precisely. While with an online chatbot, you can have a more managed system and improve operational efficiency. Hence, have a chatbot for websites and eliminate unnecessary costs.  

3. Better insights 

One of the ultimate features of AI Chatbots is to learn and collect customer data regularly. It enables your business to offer a personalized set of experiences and responds to every individual landing on your website or e-store. Even this helps in communicating with the customers via the right solutions. 

You can also get a better insight by learning about user’s likes, dislikes, and preferences. So, get on your hands over bots and lead the way to ultimate growth.

Learn more about chatbot benefits.

You and Business ready for AI Chatbots

Just because the technology is available doesn’t mean research isn’t necessary. It’s entirely on you how you are deploying and making full utilization. Don’t just jump over any decision; to use AI Chatbots, you need to make sure it has a clear purpose within your business and marketing strategy. Get the full advantage you need to align your online Chatbot with your brand to have a better conversational platform for your prospects. 

Being in a world where it’s all about convenience and fast working. Hence if you have a constant need to interact with your target audience and are struggling to satisfy that requirement, AI Chatbots is the one way you can achieve all your desired goals and objectives. 

It helps you boost productivity, gather relevant and qualified leads, fit into vibrant industries’ systems, and assist in achieving a marketing funnel quickly.

There are numerous big players in the global marketplace who are deploying bots and savouring immense pleasures in terms of impressive user interface and productivity of the business. Here are a few real examples of US companies using bots to gain an edge in the highly competitive market: 

  • Lemonade Insurance Chatbot:

    this bot onboards customers in as less as 90 seconds, bot named as JIM can settle claims within seconds, whereas incumbents will take about 48 hours. 

  • Marriott International’s Hotel chatbot:

    it’s bot named as ChatBotlr is available via Facebook Messenger and slack which allows customers to research and book travel packages to almost 4700 hotels.

  • Babylon Healthcare chatbot:

    offers 24/7 access to health aid, and pairs patients with right healthcare provider. 

  • Kasisto’s KAI Financial Chatbot: 

    The bot “KAI” ranges from KAI consumer banking, KAI business banking, and KAI investment are all developed with API centric design with AI technology. As per the Kasisto, 90% of conversations are carried out without human intervention. 

To know more Why is your business in need of a chatbot ?

Another point you have to consider is how you will manage and train your Chatbot to face all the challenges mentioned above and ensure smooth business functioning. 

Conclusion 

Now, as you already learned how this flamboyant technology works, it helps businesses be more productive, efficient, and effective in customer support services. And one thing we can surely say that chatbots can’t manage customers alone but are here to support human staff with 60% above prospects and can save a lot of time and money. 

So, have a bot via the most trustworthy platform that is “BotPenguin” and save money, replacing a few customer support reps or agents and keeping that money for more crucial business areas. 

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