Everyone dreams of having an eCommerce business as mainstream income or part-time gig. What's a better platform for eCommerce than Shopify? Shopify is the platform for digital shopping for start-ups and small businesses. With digital marketing, customer service takes the utmost importance. Customers expect brands to be available for 24*7 to help and answer. Keeping that in mind, employing customer support teams through the clock can drain your revenue without profit. That's how the Shopify chatbot came in.
Shopify chatbots give real-time assistance to customers' queries with increasing sales. The AI chatbot in Shopify gives customers meaningful assistance and more sales to the owners. Shopify chatbots also reduce your workload with smooth workflow. Apart from customer assistance, Shopify can automate returns, track order status, check inventory, resolving with personalized and multilingual chats.
By adding Shopify chatbots, you can bring more customers to your Shopify website without any extra revenue. It serves the reason that usage of chatbots has increased by 92% since 2019.
But there are many Shopify chatbots, and choosing one can be difficult. So, in this article, you will find the top 7 Shopify chatbots that help increase sales.
What is a Shopify chatbot?
A Shopify chatbot is a shopping cart feature that mimics conversational dialogue. They use your store's data to automate a variety of functions. Chatbots speak with customers, check shop inventory, make refunds, and encourage sales.
There are three types of Shopify chatbots:
- Artificial intelligence (AI) chatbots.
- Rule-based chatbots
- Hybrid chatbots.
AI-powered chatbots are frequently more sophisticated, resulting in fewer robot-like errors. AI-powered chatbots come closest to imitating authentic, human-like activities out of the three varieties.
Simple tasks, such as ordering pizza via the internet, may be handled by rule-based chatbots. They're usually less expensive – at least at first.
However, these bots fail when encountering complex (rather than predictable) queries. It might cost you sales from disgruntled consumers; the exact cost is impossible to calculate.
Hybrid models exist in the middle of the spectrum between clever and straightforward. They may cover a wide variety of functions.
Why do we need chatbots for Shopify?
Chatbots are among the most effective techniques for raising Shopify conversion rates. As a result, consumers don't have to waste time calling call centers when they can ping the chatbot. Chatbots intend to take over tasks previously handled by a human agent.
As a result, it assists businesses in saving a significant amount of money while simultaneously increasing sales and conversion rates through the use of Chatbots. With the advancement of AI, machine learning, and natural language processing, chatbots are getting more sophisticated. As a result, businesses are increasingly incorporating Chatbots into their websites.
Top 7 Shopify Chatbot that helps in increasing sales
Shopify Chatbot 1: Ochatbot
Ochatbot is a powerful AI chatbot platform that engages consumers using Artificial Intelligence technology. The Ochatbot's genuine communication and accessibility are two of its most vital characteristics. Thanks to continuous learning, it's the greatest Shopify online chatbot that becomes smarter every day. Online business owners can use Ochatbot (an automated Shopping bot) for Shopify chat to establish a customer-centric business.
Conversational chatbots are critical for improving e-commerce store revenues. Ochatbot connects clients at the proper time with a human-like conversation powered by Natural Language Processing (NLP).
Shopify Chatbot 2: BotPenguin
BotPenguin is an AI chatbot platform that allows you to quickly develop, manage, integrate, train, evaluate, and publish your chatbot in Shopify. It now supports Facebook Messenger, Kik, Telegram, Skype, webchat, and central messaging systems. It focuses heavily on consumer involvement.
BotPenguin may be used to customize chatbots without the need for programming. The platform supports multilingual chatbots. It also includes human takeover, LiveChat, and over twenty languages. Multi-platform compatibility, third-party connectors, a voice chatbot, chatbot templates, and a FAQ builder are among the other features. You may try out the free trial version to get a feel for the chatbot platform.
Shopify Chatbot 3: Gorgias
Gorgias thrives on utilizing social media. This Shopify chatbot is well-known for its user-friendliness and audience appeal. Gorgias' features, such as sentiment identification and revenue statistics production, are exceptional.
It's a popular choice among Shopify users since it allows for centralized 1:1 communications via e-mail, social media, live chat, and phone. If your company relies on automation and doesn't have enough workers to handle each lead individually, macro rules might be helpful.
Even though Gorgias' basic package includes all features except success manager and custom services, you can't utilize them unless you upgrade to a more expensive version.
Shopify Chatbot 4: Intercom
One of the most popular chatbot choices for Shopify is Intercom. It keeps track of your audience's behavior on your website. It generates a profile for every other discussion they have with the bot.
Retailers and businesses may utilize the Intercom platform to communicate with their target customers through an app. It also enables online businesses to communicate with their customers through websites, social media, and e-mail. It's an excellent option for firms who wish to provide text-based customer service. The program is simple to set up and use. It's a pricey product, but it's beneficial for a B2B SaaS firm. It's a straightforward customer management system that allows business owners to connect with website visitors, respond to customer inquiries, and even provide new product information.
With targeted messages and tailored reply templates, Intercom helps shops and enterprises to engage qualified prospects instantly. It also has real-time analytics to keep track of what's going on.
Shopify Chatbot 5: Zendesk
Zendesk is a Shopify customer service chatbot that provides ticketing assistance and audience contact via message, chat, e-mail, social media, etc. Through Shopify, you'll be able to resolve client difficulties by sending them to sections like billing, shipping, and order details. Customers will be able to execute refunds and cancellations directly through the chatbot, resulting in a speedier turnaround time. Zendesk makes data for all other customers readily available to your workers, allowing you to filter replies more quickly.
Zendesk's basic suite team plan is ideal for small businesses. On the other hand, Suite Professional is your best bet if you want all capabilities, like SLA management and private communication threads.
Shopify Chatbot 6: Gobot Chatbot
E-commerce platforms utilize AI chatbots to connect with customers and track their behavior to establish a customer-centric business. Gobot chatbot is an AI live chat platform for Shopify businesses that uses shoppable quizzes to convert website visitors into customers.
Gobot Chatbot assists with product discovery and order tracking through simple integration. It doesn't only keep track of the order status. Gobot keeps track of subscriptions and answers consumer queries concerning shipment and refund policies.
Shopify Chatbot 7: Maisie AI
With Shopify's Maisie AI chatbot, you can keep track of your clients and propose goods based on their previous purchases. Maisie may also show clients specials and answer pre-sale inquiries to help them get more engaged with your items. AI-designed interactive quizzes can assist your clients in navigating the website with ease.
Why doesn't eCommerce work for everyone? Maisie has cracked the code. It's clear that we still prefer face-to-face interaction with the seller, where we can ask questions. Maisie can help you with that in your Shopify store.
The price range is excellent. Maisie's chatbot service, which includes all of its services, is far less expensive than other chatbots with many options.
Other Shopify Chatbots That Helps In Increasing Sales
Tidio is a 24/7 chat with an automatic answer that draws more clients to your Shopify business. Customers may use the live chat option to get answers to their frequently asked queries by linking them to various contact channels.
Visitors to the website can communicate with the company via Facebook Messenger, e-mail, and live chat. This chatbot can help Shopify store owners enhance their websites by tracking order progress and goods.
Zoho Sales IQ
Zoho Sales IQ is one of the most powerful chatbot tools for tracking visits and providing customer help. This platform helps generate leads and improve website conversion rates. Zoho Sales IQ's SMS campaign identifies new consumers and engages them via multiple messaging channels like Facebook Messenger.
Zoho Sales IQ helps with marketing automation by fine-tuning chatbot behavior. Zoho's sales automation puts customers closer to the brand's goal while increasing online sales. Customers are satisfied with this platform since it allows company owners to design personalized chatbots. The Zoho Sales IQ chatbot saves time for online company owners by interacting with store visitors like a customer support person. NLP enables this customized bot to converse with customers as a human agent.
Another Shopify customer support chatbot option to consider for your store is Relish.ai. It's a clever, customized shopping assistant that can help you make each of your website visitors' experience better. This solution keeps you engaged and enables you to recover abandoned carts in real-time by simply re-engaging prospects in dynamic discussions. It even facilitates product discovery by providing appropriate suggestions based on their browsing behavior.
In conclusion, this article has the top 7 Shopify chatbots with others present in the Shopify store to help in turning full-fledged business. Most of the chatbots mentioned have a free trial, so you can see it for yourself before closing the deal. Some chatbots like BotPenguin and Zendesk have templates and help in lead generation. Targeting users and converting them into leads is highly essential for eCommerce owners. Online business needs to provide utmost customer satisfaction with constant help and instant solutions. Choose any chatbot you want for your Shopify business and take your business to the robotic level.