If you are here, you must come here in need of an ideal customer support tool so that you can put up your business and fulfill your requirements? Today's market has been flooded with e-commerce support tools but finding the best out of them is a bit of a difficult task. Every device has its way of contributing and process, but you need to select the exact one that fits your needs. Tawk.to is a fantastic customer relationship management software that helps to achieve deals faster by communicating better. We know of 681,215 live websites using tawk.to and an additional 893,712 sites that used tawk. Historically and 43,625 websites in India. It offers complete integration and intuitive tools, but other equally great options exist.
But now, you don't need to look anywhere else to make your work easier; this blog will provide some research on the list of alternatives along with their pricing, integrations, and features.
What is tawk.to?
Tawk.to is a live chat operating system or an e-commerce support tool delineated to help, chat and monitor the visitor on your website. It lets you communicate with people worldwide without the nuisance of searching for a phone number or email address.
Some key features of tawk.to:
- Native Mobile Apps
- Tags
- Canned Shortcuts
- Built-in Ticketing
- Unlimited History
- Aliases
- Secure Encryption
- Domain Restriction
- Desktop Notifications
- Automated Triggers
- Departments
- Attention Bubble
- Real-Time Monitoring
- Mail Notifications
- Detailed Reporting
- Remove Branding
- File Transfer
- Message Filtering
- Javascript API
- Agent to Agent Messaging
- Customizable Widgets
- Track Sentiment
Necessary integrations of tawk.to:
- Shopify
- Opencart
- Google Adwords Conversion Tracking
- Drupal 8
- Osclass,
- Teak desk
- Magento 2
- Cloudflare App
- osCommerce
- Squarespace
- Zencart
- Magento 1
- Cayzu Help desk
- Drupal 7
- ShopTill-e
- WHMCS
- Weebly
Features:
- Monitor website visitors in real-time
- Localize messages
- Collaborate and assign conversations
- Answer chats from a mobile device
- Respond quickly with shortcuts
- Knowledge Base
- Hire Live Agents for $1/hour
- Hire Virtual Assistants for $7/hour
- Remove tawk.to Branding for $12/month
- Video, Voice, and Screen Sharing for $29/month
Benefits of tawk.to:
- Live Chat
- Ticket system
- Chat pages.
- Notifications
- Landing page.
- Customizable
- Virtual assistant.
- Chat agents
- Knowledge base.
- Reports and dashboards.
- Ease of use
- Multi-language and cross-platform
- Additions
Pros and cons of tawk.to:
Pros:
- Tawk.to is gratis, which is the most beautiful part and this customer support tool includes or offers many essential features.
- The knowledge base / Ticket system allows customers to resolve their problems independently without talking to an agent.
- Tawk.to offers you not only to collaborate and respond with more context.
- Tawk.to is Reliable, Easy to use, and Quick to set up.
- Effortless implementation.
Cons:
- Not as user-friendly as paid rivals
- No chatbot or email marketing tools
- Outline from the past
- The user interface is not simple to use or appealing.
The five best tawk to alternatives
BotPenguin
BotPenguin is an AI-powered chatbot platform that assists all kinds of businesses in engaging with their customers more effectively. It offers you 24/7 availability for your customers. BotPenguin doesn't let its customers change their minds; it works with zero waiting time and is unmistakable while recording data. Some of the essential features of BotPenguin are natural Language Processing, Zero Development Time, Zero Setup Cost, Conversational UI, Deep Analytics, Easy to Integrate, Cost-Effective, Easily Customized, Strong Validation, Human Handover, Multiple Messaging Channels, Branching, Capable of Being Trained.
Pricing:
The price starts at $5 monthly. Those who require basic features and a single bot can use the platform for free. See more details below:
Baby – Free
- 1 Bot
- 2,000 Messages Per Month
- 1 Team Member
- 1 Facebook Page
- Live Chat
- Conditional Flow
- 30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
- Unlimited Bots
- 3,000 – 500,000 messages/month
- Unlimited Team Members
- 10 Facebook Pages
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Google Calendar, Bitrix, and Zoho CRM Integrations
- 90 Days of Data Storage
- Reports & Analytics
- Email and Call Support
Emperor – By quote
- Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Customer Success Officer
- Google Calendar, Bitrix, and Zoho CRM Integrations
- Reports & Analytics
- Remove BotPenguin Branding
Integration:
- Helpdesk
- Jira
- Scout
- Time trade
- Helpscout.
- Zendesk.
- Zoho
- Salesforce
- Calendar
Zendesk
Zendesk is a customer ticketing system that allows businesses to track and respond to client service requests. It develops customer relationships by building improved software. Here are the essential features of Zendesk such as Real-time updates, Agent collaboration, Help desk automation, Request forms and ticket fields, Custom views, SLA management, Mobile apps, Automated Routing, Automatic Call Distribution, Availability Management, Batch Communications, Blended Call Center, CRM, Call Center Management, Call Logging, Monitoring, Recording, Reporting, Routing, Scripting.
Pricing:
Suite team:
$49 /User/Month
Billed Yearly
Features:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center - Single
- Easy-to-set up automation & workflows
- AI-powered automated answers - Up to 50
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage - Standard
- 1,000+ apps and integrations - PreBuilt
- Robust APIs - Standard Rate Limit
- Onboarding and adoption guidance
Suite growth:
$79 /User/Month
Billed Yearly
Features:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center - Multiple
- Easy-to-set up automation & workflows
- AI-powered automated answers - Up to 100
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage - Intermediate
- Robust APIs - Advance Rate Limit
Suite professional:
$99 /User/Month
Billed Yearly
Features:
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center - Multiple
- Easy-to-set up automation & workflows
- AI-powered automated answers - Up to 500
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage - Intermediate
- Robust APIs - Advance Rate Limit
- Onboarding and adoption guidance
- Self-service customer portal
Suite enterprise:
$150 /User/Month
Billed Yearly
Features:
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses - UP TO 1000
- Real-time, shareable, and cutting-edge reporting and analytics
- Sandbox environment for change management
- Robust APIs - Enterprise Rate Limit
Integration:
- Salesforce
- Jira
- Intercom
- Hubspot
- Slack
- Returns
- Shopify
- Amazon
- Stripe
- Certify
- Magento.
Pure Chat
Pure Chat is a live chat platform or software that accesses live chat functionality to engage or attract website visitors. It offers unlimited chats and allows small and midsize businesses to add live chat functionality to websites. Pure Chat has live chat features that include an inbox and a chat widget. It also offers reports, mobile application and integration, list visitor view, Chat transcripts, Chat alerts, Canned responses, Pre-Chat Info Form, SSL Security Built-In, Email Form When Unavailable to Chat, Customized Chat Widget with Images, Visitor Information & Location Details, Operator Availability Schedules.
Pricing:
Pure Chat offers two pricing plans:
Free Plan
- Unlimited Live Chat
- Unlimited Users
- Full Customization
- Engagement Hub
- Transcripts
- All Integrations
- Use on Up to 3 Websites
Pro Plan – $99 per month
- Everything is Free, plus:
- Real-Time Analytics
- Visitor Tracking
- Contacts
- Unlimited Websites
- SMS Notifications
- Remove Branding
Integration:
- Mailchimp
- Slack
- Zapier
- Asana
- ActiveCampaign
- AWeber
- box
- CallHippo
- Checkfront
- Dropbox
- Constant Contact
- Freshmail
- Google contacts.
Freshdesk
It is a cloud-based customer service software that delights your customer with effortless and exceptional service. Freshdesk is a powerful CRM that supports multiple available channels, including live Chat, email, phone, and social media. Decision support, discussions/forums, Dispatch management, drag & drop, electronic signature, email templates, email tracking, employee management, engagement tracking, event-triggered actions, feedback management, file sharing, forms management, full-text search, and gamification are a few significant features of Freshdesk.
Pricing:
Free
For getting started
₹0
Up to 10 agents
Start trial:
- Email & Social Ticketing
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Data Center Location
Growth
For fast growth
₹999
/agent/month, billed annually
₹1199
/agent/month, billed monthly
Start trial:
Everything in Free:
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom Email Server
- Custom Ticket Views
- Ticket Fields & Status
- Custom SSL
- Customer Fields
- Timesheet summary report
- Time tracking
Pro
For high-performance
₹3599
/agent/month, billed annually
₹4299
/agent/month, billed monthly
Start trial:
Everything in Growth:
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
- Average Handling Time (AHT)
EnterprisePOPULAR
For Enterprise-grade support
₹5699
/agent/month, billed annually
₹6899
/agent/month, billed monthly
Start trial:
Everything in Pro:
- Skill-based Routing
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- Assist Bot
- Auto-triage
- Article Suggester
- Canned Response Suggester
- Multiple products (Unlimited)
- Social Signals
- Flexible Hierarchy
- Custom Objects
Integration:
- Freshsales
- Line messenger
- Whatsapp business
- Slack
- Freshservice
- Zendesk
- Apple business chat.
Intercom
Intercom is software that is a two-way communication electronic device. It gives you access to track the people using your Product so that you can help them directly. Email management, file sharing, geo-targeting, inbox management, lead capture, lead nurturing, segmentation, natural language processing, proactive Chat, ROI Tracking, Screen Sharing, tagging, etc., are prime features of Intercom.
Pricing:
- It starts from $39 per month with one seat; additional seats are $9 per seat per month
- Grow: $99 per month with five seats; additional seats $19 per seat per month
- Accelerate: $499 per month—an annual plan only—with ten seats; other seats $49 per seat per month
- Scale: $999 per month—an annual plan only—with ten seats; additional seats $99 per seat per month
- Early Stage Program from $49 per month for the Accelerate plan and Product Tours add-on
Integration:
- Zendesk Support
- Salesforce
- Returns
- Certify
- Asana
- Slack
- Stripe
- Jira software
Conclusion
I hope now you are almost out of the clouds and can decide to choose CRM software. But remember, every CRM has uniqueness and works in its way.
Tawk.to is an outstanding product and offers secure encryption, domain restriction, desktop notifications, automated triggers, departments, attention bubbles, real-time monitoring, and mail notifications. However, it is not as user-friendly as paid rivals, with no chatbot or email marketing tools. This blog tried to provide you with ample information, which is enough to make a wise decision.
You can check out BotPenguin once! It offers you various unique features, and it is free. You can surely opt for it.
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