Tag: voice ai

Future of AI Voice Assistants

Future of AI Voice Assistants

The constant technological advancement transformed the way people perceive voice assistants in their day to day lives. When voice assistants began to appear with the introduction of Siri, no one could have predicted that we can even communicate with voice inputs without even typing out. Also, it has been amongst the new technologies used in chatbot platforms, enhancing user experience. Now nearly after years, it’s estimated that every one in 6 Americans prefer using a bot or smart speaker (Google Home, Siri, and Amazon echo). Even, e-marketer report suggests that nearly 100 million users will be using voice bots.

Indeed, AI voice assistants will soar means, the tools and technologies behind these devices like AI (artificial intelligence) are shaping the industries and making them more technologically friendly. These are the parts of the next generation tool kit to spark growth in retail, healthcare, etc. And with the entrance of brands such as Amazon, Google is helping people make it a part of their day-to-day life and leverage it more precisely. It quite obvious and seen voice bots are getting better at an exponential rate and racing the ways of communication among people and brands. Thus, people are having a significant question that what caused this paradigm shift towards voice ai. So let’s find out fast! But before moving forward, let’s discuss some basics! “Voice bots or assistants are software or computer-based program powered by AI (artificial intelligence) that allow the user to navigate an interactive voice response system (IVR) and helps in giving input without typing. It mainly uses natural language processing (NLP). – to go deeper, know What are voice bots? Difference between chatbots and voice bots These voice assistants also make it possible for prospects to accomplish two things at once- instant responses, seamless browsing without even giving much effort to it, and all happens by just the voice! Even there are many benefits it offers.

What is causing the shift Towards Voice Assistants?

According to us, the major driver of the change transformation towards voice assistants is the changing user demands and how people are keen to learn better ways of communication with the changing time. Mostly, it is seen majorly because of a higher level of awareness among millennial customers. Having these tools is a must in this ever-evolving world where speed, efficacy, and comfort are major needs of the people. AI in our lives is also fueling the drive of voice ai and encouraging people to use voice bot applications. With the innovation of products such as conversational UI, smart speakers, thermostats, and other appliances, they let people have comfort and easy execution of the tasks and raise the utility. Whether you need to browse something or book a cab, call your friend, and so on, all can be done via voice assistants. Even numerous industry experts predicted that nearly every application would deploy voice ai in the coming years. And with this, this technology is seen everywhere so that it will take us in the coming future is no surprise. So, now let’s give a high-level overview of voice assistants’ potential and how it is raising unstoppably. Voice Bots

Key Statistics of Voice Bots

We can plot an outline of the future of voice assistants by looking at these facts and figures. A recent report from PWC suggests that ai voice assistants have been used in a multitude of ways during the past decade, and they will continue to support us even later too. Here are some of the figures for you all:
  1. Around 90% of people identified voice bot as useful. 
  2. And, 72% had used ai voice assistants
  3. Around 27% of people faced issues while giving commands. 
  4. It has been seen, 20% of issue commands for the vehicle navigation process. 
Hence, these depict how it is growing for the better and making businesses more automated, and serving customers with more comfort. Let’s move forward with greater predictions and possibilities about voice ai.

Voice bots Offer Streamlined Conversations.

Talking about voice assistants, Google and Amazon recently announced no use in repeatedly saying “wake” words. Earlier, both assistants were initiated with the word “wake” to start with the new conversation. For instance, if you want to know nearby restaurants, you have to say Alexa before requesting any information. And then, Alexa will respond to your query and offer solutions via voice. Customers use voice bots in specific sorts of queries. It also helps in deciphering these contextual factors making a conversation more effective and convenient. Thus, the way it is supporting human life will become one of the must-haves shortly.  

Is It Highly Compatible and Has Greater Integration Scope?

I will say voice assistants are highly compatible and can be integrated into multiple platforms. Even Amazon has been ahead of the game and launched high-end products such as speakers. It has already integrated a vast array of products, including Samsung’s Family Hub refrigerators. And with this, Google also caught up! The idea behind this is to give custom experiences to everyone via specific functions integrated with the assistants. We will surely see a greater interest in developing voice-enabled devices in the coming years, and adoption rates will increase.

Will Voice Assistants change Browsing Behavior?

Voice technology is one of the hottest topics ever; in every debate, it is being taken out! The major challenge is visibility, as people can’t or see due to not having a visual interface. Users can only get the service if they are connected to Google Home or Alexa application. Thus, search behaviors will undoubtedly change and become relatively fast and swift, as by giving simple voice commands, you can get anything you are looking for. Some reports say voice-based ad revenue could reach $19 billion by 2022, all thanks to the vast part of voice search apps on mobile devices and speakers. This will donate a larger part to the overall growth too.

They are up with Voice Push Notifications.

We already discussed several times chatbots use user-centric push notifications to keep customers updated about the needed information. Similarly, voice assistants use the same as a re-engaging approach with your app or websites. This helps users get timely information or updates regarding the task they are doing. Also, voice presents a unique way of distributing push notifications. It leads to better engagement, retention and reminds users of the app information or upcoming events. Now that we have both Google assistants and Alexa allows the user to enable voice notifications at their fingertips; they can hear them rather than reading them. With this, the future of voice bots extremely brighter.

Conclusion

With the constant advancements in several fields are supporting voice bots and chatbots have become more sophisticated by everyday use. It has now established itself as the ultimate comfort exercise, and even several platforms like BotPenguin also making it sure.  

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

What are Voice Bots? Difference between Chatbots and Voice Bots

Chatbot vs Voice Bot
A chatbot, whether text-based or voice-based, plays a crucial role for businesses in communicating with their prospects. Communication is essential and can be done at any point in time to induce a feeling of satisfaction and being heard in the customer’s mind. Moreover, people can interact with ease and convenience, which adds up one more reason for having a bot into systems. These communication methods have their own perks and drawbacks but are undoubtedly the two famous and biggest tech trends currently. It has been estimated that around 80% of businesses have automated their support services in some and other ways. Bots are playing immensely in the digital marketplace and responsible for the rise in demand for advanced speech recognition technologies; voice bots are gaining fast traction to become the most adopted customer self-service tool and way.   Deloitte’s research says that about 75% of companies plan to invest in automation technologies such as artificial intelligence (AI) in the coming years. Moreover, chatbots and voice bots will free-up call center employees from routine tier-1 support and other repetitive tasks.  Today, we will have a detailed discussion over the voice bot and chatbot.  

Voice Bot- A quick brief 

A voice bot is an AI (artificial intelligence) powered bot that is NLU (natural language understanding) based on having a voice channel that converts audio to text format. AI and its branches help these bots understand and recognize the key markers in the speech and settle the best response to a dialogue (text-based). Hence, the TTS (text to speech) engine then converts the input or response into audio to complete the communication. This type of voice ai trained enough to perform the entire speech understanding and response process in a human-like manner. We can also call them voice assistants or voice chatbots. It is considered an intelligent and smart way of interaction that can be easily deployed into numerous devices such as- IVR, chatbot, self-service, and more.  Some of the popular voice bots are Google Assistant, Alexa, and Siri, with whom people interact almost daily and find them very engaging and useful at the same time. To know which is the best, then read this- Alexa vs. Siri vs. Google Assistant-which is better?   

What are the Benefits of Deploying a Voice Bot into a Support System?

To let you understand more precisely, now we will discuss the features of using voice bots in business systems and UI interfaces. 

Voice Feature

Being one of the most natural modes of communication between humans, having a voice bot will let you get brownie points when implemented over websites. It is one of the ways which offers lots of ease and fun at the same time. =

Seamless and Smooth Experience 

With the innovation of smartphones and the advent of technology, the traditional way of calling or touch-tone has become obsolete and quite tedious. Hence, a voice ai a simple, impressive, and natural alternative to conventional DTMF. voice bots

Flexible Deployment

Another exclusive benefit of voice bots is that these can be implemented on multiple platforms without any hindrance. You can coordinate with a wide range of support service tools such as CRM, knowledge base, and self-service. Moreover, it can also be run over social media platforms. Nowadays, voice chatbots are highly coordinated with smart speakers such as Google Home, Amazon Echo (Alexa), which are becoming pervasive in everyone’s home today. 

Ideal for a Broad Prospect Base

As a bot offers support on behalf of any brand or business and helps get a brand a mass appeal makes it perfectly suitable for growing a customer base immensely. Moreover, even a non-tech savvy audience base can also use a bot without any confusion or hindrance. And let you target every corner of the marketplace.  In case older adults who aren’t habitual of texting can easily convey their issue and or need via voice bot quickly. Eventually, reaching a wider audience and letting your customers connect with you without any delay or barrier.   

Challenges to Overcome while having a Voice Bot in your System!

#1. Clean Dataset

Any AI or machine learning system needs a clean and annotated dataset to be trained precisely and make it best for further use. Depending on the type of language, domain, and domain, it possibly becomes a challenge to train the bot. 

#2. More effort in Training

Time invested in training a voice ai bot can dissuade its implementation. To make it smart, you need to act upon problematic areas and require human intervention to handover the conversation. Moreover, it might need constant training for distinct scenarios.   

What is the Distinction Between Chatbots and Voice Ai Bots? 

With the growing number of companies and upcoming trends as per the needs and urge to improve and grow at the same time, I started deploying chatbots to offer better customer service today. They can initiate a human-like conversation via chat-based or voice interfaces. They streamline the customer journey and reduce the contact density. One of the Juniper research studies suggests that chatbots are expected to support cost-savings of more than $8 billion annually by 2022, especially banking and healthcare sectors. The high adoption rate and increasing popularity of chatbots is a forerunner to voice ai bot’s pervasiveness. The most significant difference amongst them, however, is that the voice bot inputs can be made entirely hand-free, without the need to type the text manually. And you all know how it works! And sooner, it’ll be found everywhere.   

Let’s discuss the metrics to consider when choosing b/w Chatbots and voice bots! 

Ways of Conveying Information

The first metric to compare is how a bot can convey the information. In a chatbot, users can look at multiple images, texts and compare the products easily. Hence, they are more effective, especially when it is an e-commerce store or website. On the other hand, a voice-enabled bot can only communicate sonic information. And the chat is more impactful with numerous elements such as texts, images, gigs, and much more. But in some current scenarios, a voice would work amazingly better than a chatbot when it’s about playing your favorite music while driving or at home! 

Ability of Transmission!

Looking/glancing is considered the fastest way of grasping anything. Listening is slightly slower, and then reading comes as the least engaging way! But it also depends on the platform and industry type.  While talking about voice or chat, voice can convey a lot in less time, and in chat, you need to write long sentences to get all your information correctly. 

What all you offer for a User Journey! 

If you have a linear user journey and not many paths included, then a voice would be a perfect choice. There are several options- Choosing from a menu, comparing options, and chat is much better than voice. With carousels and quick choices, you need to remember and read to answer correctly.  Thus, the potential paths you need for customers to go will decide the bot type. 

Conclusion

AI is rapidly revolutionizing the customer service experience, and the types of bots are making the ways more feasible and seamless at the same time. So, it’s on you which one to choose. So, are you prepared to adopt a bot? If yes, you can take support from BotPeguin to have an intelligent chatbot within a few minutes and at no cost. 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

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