Tag: ecommerce chatbot

How can a Chatbot Improve Customer Experience on Your E-Commerce Website

How can a Chatbot Improve Customer Experience on Your E-Commerce Website

In the past few years, online shopping and e-commerce have gained significant consideration. And on the other hand, a customer service chatbot is how people interact with brands and businesses. Things change automatically and become positive when the bot is of high quality and intelligent enough. 

Pew Research Center survey suggests there’s been a tremendous change in Americans’ behavior in recent years as they prefer to shop directly through social media platforms these days. In the era of conversational marketing, the only way to win prospects is to add some personal touch. There is a considerable paradigm seen in the eCommerce industry with the integration of bots in Facebook messenger. This opened a whole new channel for businesses to sell their products and services. The customer service chatbot tightens the gap of customization that online buyers face while purchasing. 

AI chatbots are specially designed to replicate human conversation as they exhibit how they deliver solutions in the same manner. It enables users to ping their favorite brand on Facebook or any other platform and get all the needed information about the latest collection as more. Moreover, they can also get recommendations on styles that they would prefer. Although bot is one of the newest trends, its popularity can be proved by the fact that 80% of the businesses wanted bots by 2020 and more. 

To learn more, then stay tuned!

Statistics on how chatbots elevated customer services

It is estimated that 95% of purchases will be made digitally or online by 2040.

2. Gartner suggests 47% of companies will deploy chatbots for customer care and 40% will use virtual assistants.

3. Lauren Foye says that by 2022, the banking sector can automate up to 90% of their customer conversations via bot for customer service. 


4. As per Opus Research, 4.5 billion dollars will be invested in customer service chatbot by 2021. 

5. 27% of adult clients in the US are ready to purchase essential goods via eCommerce chatbot, 13% of adults at least bought one expensive item using customer service chatbot, by Drift

6. Adobe says that 28% of leading companies use artificial intelligence, while 31% plan to use it in the next 12 months. 

7. Convince and Convert study conveys that 15% of US consumers believe that nothing can stop them from using bots. 

E-Commerce Chatbot enhances customer services 

Now the real thing is, how satisfied are the users of instant messaging interfaces? We live in a society where customers expect experience provided by market giants such as Amazon, Netflix, Lyft, tinder, and more. Now let’s discuss some of the highlights of how exactly eCommerce chatbot refurbishing businesses CSS’s. 

1. Takes over repetitive mechanical tasks 

CSS (customer support services) isn’t only about actual selling or consulting on the merchandise. It’s quite often; users contact the business to ask general questions such as the nearest store? What are your working hours? When will my order be delivered? And more. 

In this case, assign the job to an eCommerce chatbot and save your time doing repetitive tasks. An accurately designed customer service chatbot can easily support the business and help put off the burden from the human staff. You can also save costs by reducing low-skilled postin hirings. 

2. Improves conversion rates

If you don’t know how and where to have the quality leads, you need to engage customers more. You need to know visiting a landing page won’t give you a higher conversion rate. It might be possible for a potential buyer to see your site or e-store numerous times and won’t leave a trace. Even if you go the traffic with forms (asking for some necessary information such as name, e-mail address, and more), there is less possibility that you’ll get a bunch of qualified leads. Hence, you need to effectively strategize your whole process as opt-in forms are sometimes annoying, and visitors are reluctant to fill in lengthy forms. 

While with a customer service chatbot, you can easily collect leads in a far more natural and seamless way as compared to the standard static forms. Your users won’t be flooded with the lengthy request, but rather bare minimum text. In this way, your CSS will be smoother and get in touch regularly with your customer base. 

3. Delivers personalized services

Customer service chatbot is powered by AI, which gives the ability to collect relevant customer information. This information is used to make better product recommendations. It helps in understanding customer needs, likes, dislikes, and preferences. Hence, this allows you to deliver a personalized user experience and build better relationships and affinity. Moreover, an eCommerce chatbot also notifies customers when items are out of stock, and the fresh collection comes, suggests appropriate alternatives as per the need, and other order details. Not only this, the prospects can easily track their order if they feel like they can also cancel anytime by just giving a command to the bot. If anyone of them has any regarding anything they can ask FAQs and can end all their confusion. H&M’s one of the retail giants is having a bot from which customers can ask questions about their style and deliver products accordingly. 

4. Round the clock open 

Customers want brands to be there for them and offer support round the clock. Having a customer support staff is an expensive option. With a bot for customer service, you can eliminate the operational cost and ensure that prospects are catered to immediately without further delay. Hence, offering 24/7 services is a great way to provide better customer relationships. 

5. Eliminates IVR via customer service chatbot 

One of the most annoying parts of CSS is interactive voice response (IVR) systems during phone calls. These systems ask some specific questions and root the prospect’s call based on their voice responses. These systems are highly structured, routing the prospects through each response until it reaches the pre-programmed place. 

A bot for customer service can be used in a similar way but with less IVR induced processes. With bots, customers feel like their voice is being heard and understood, and they try to lead them towards either an answer or an appropriate human agent. 

6. Cart recovery 

An eCommerce chatbot can also be a great source of revenue via an abandoned cart. It can remind the customer that their product is waiting and if they wish to proceed further or clean it. These occasional reminders push customers to revisit their cart and enable them to purchase some stuff, if not all, the items. 

7. Your billing agent

Do you know bot for customer service is not only interactive but can be your billing agent too! And making checking out more smooth. They can handle the billing desk with the same efficiency and accuracy as any other human cashier beyond imagination. Online shoppers can browse the needed product, add them to the cart and make payment with due flexibility. Hence, a customer service chatbot will perform all these tasks without human intervention. Thus, you can substitute your compassionate staff with a smart bot. 

8. Helps in cross-selling and Up-selling 

With the innovation of an eCommerce chatbot, a better time and age has come where businesses and brands utilize the push notification features. The customer service chatbot responds quickly when your prospects reciprocate to your offers or recommendations. With this, it’ll help you make the most of your cross-sell and up-sell attempts.


If you are into any eCommerce business or thinking to get started with one, we recommend a customer service chatbot. If you go through the blog, you got the idea of the benefits an eCommerce chatbot can bring. But, the success of your bot depends on how it’ll be created. Therefore, you must assign your chatbot development to a professional company. It would help if you went for the most trustworthy chatbot provider that is “BotPenguin”. Dive into the most vibrant interface and have your smart bot with them in just a few minutes. 

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

How chatbots are evident for E-Commerce industry?

How Chatbots Are Evident for E-Commerce Industry?

What is E-commerce? How E-commerce is transforming the ways of business? And how chatbots are helping E-commerce Industry to grow?

These are the few related questions that come to our mind when we talk about chatbots and e commerce. Today, we’ll talk about these questions and explore our ways for better understanding.

E-commerce can be simply said as buying and selling of products or services over the Internet which has sorted customer lives. Now, it is easy for customers to simply search for the product they are looking for, they can choose it, compare prices and then add the products to the cart and get it delivered at their doorstep.

E-commerce has always been an attractive proposition for entrepreneurs and E-commerce became popular when the Internet came into existence in 1994. Ever since then, E-commerce has been transforming the ways how business is done. And in these recent years, E-commerce has totally transformed these ways, and most flourished one is the online retail store. People love to shop online rather than spending hours in retail stores and standing in billing queues.

E commerce industry has even understood that they should put the needs of the user before their business needs and customer experience is the pre-requisite to establish their brand name in the market. And for which, chatbots can be their one end solution.

Chatbots are opening new channels of opportunities for E commerce industry. Most significantly, chatbots have been revolutionizing customer experience for shopping sites since they have launched. Let’s find out more ways in which chatbots can help e commerce growth.

How chatbot can help E-commerce Industry to grow?

Chatbots are the new-age technology that allows businesses to communicate with users, solve customer queries, qualify leads, offers 24-hour support and acts as a conversational agent. Right now, chatbots have come out to be the most significant part of the e commerce industry. E commerce chatbot have led to tremendous e commerce growth: 

Convenience in Order Tracking

This order tracking feature has come out as a boon for the customers. Customers always stay tense about the arrival of their order and mostly feel that the order arrives at odd timings. So to avoid confusion and provide hassle-free delivery of orders, customers can track their orders via chatbots only. They just need to insert their order no. and they are good to go.

Ease in Order Returns

Customers fear that order return is a cumbersome process and it takes too long, so most of them don’t buy products in the first place. But chatbots have made this process way more simple. Chatbots allow them easy return options and also ask for reasons for the return of the product and communicate the issues with the company to ensure the product quality.

Product Showcase

Chatbots can now portray how a person will look in a particular outfit in real-time and also can make relevant suggestions and tell which size will fit best according to the measurements. This advanced feature impresses the customer and people will love to again and again buy products from the same site.

Consistent and Cost-Effective Customer Support

Chatbots act as a conversational agent and facilitates easy conversation for the customers. Chatbots are fully integrated with your e commerce business and are available 24/7. E commerce chatbot help customers find the products, guide customers through different products and follow up with the customers.

Many shopping websites are indulging chatbots for providing a real-time shopping experience to customers. Now, chatbots showcase customers what clothes will suit them and also make relevant suggestions and act as an assistant to them.

Chatbots stimulating ecommerce growth

Personalized customer experience

E commerce chatbot provides customers easy search options rather than going through the whole of the website. E commerce chat bots also keep track of the customer activities and preferences and give suggestions based on those activities which lead to more sales.

It’s an easy way to attract more customers and also chatbots follow up unfinished orders from customers and provides them assistance for completing their orders. This boosts sales with upselling and cross-selling.

Provides Assistance in Payment Process

E commerce chatbot provide ease to customers in the payment process. They need not go through lengthy forms and a long time taking payment options. Chatbots sort these processes. Simply integrate your chatbot with various payment options like PayPal, Mobikwik, etc and provide your customers convenience in shopping.

Medium for Branding and Promotion

Chatbots have led to immense e commerce growth through promotional activities. These have now come out to be a medium of branding and promotion of businesses in content adds.

And moreover, through a Business Insider report, it is known that customers feel it is enjoyable to shop through chatbots and they are ready to integrate chatbots in their daily shopping.


E commerce websites are able to increase sales but are not capable enough to provide a personalized shopping experience to its customers and that is when chatbots come into the picture. 

Chatbots not only assist clients, but they also collect plenty of valuable information about them- their preferences, their needs, their financial limits and so on which can help in e commerce growth in providing personalized services and offers to the customers.

BotPenguin is a chatbot platform which can help your e commerce business to grow. Also, BotPenguin allows you to integrate your chatbot with Shipway.in which will allow your customers smart tracking features as well as take your online e-commerce business to new heights of success.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

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