Tag: customer service chatbot

How can a Chatbot Improve Customer Experience on Your E-Commerce Website

How can a Chatbot Improve Customer Experience on Your E-Commerce Website

In the past few years, online shopping and e-commerce have gained significant consideration. And on the other hand, a customer service chatbot is how people interact with brands and businesses. Things change automatically and become positive when the bot is of high quality and intelligent enough. 

Pew Research Center survey suggests there’s been a tremendous change in Americans’ behavior in recent years as they prefer to shop directly through social media platforms these days. In the era of conversational marketing, the only way to win prospects is to add some personal touch. There is a considerable paradigm seen in the eCommerce industry with the integration of bots in Facebook messenger. This opened a whole new channel for businesses to sell their products and services. The customer service chatbot tightens the gap of customization that online buyers face while purchasing. 

AI chatbots are specially designed to replicate human conversation as they exhibit how they deliver solutions in the same manner. It enables users to ping their favorite brand on Facebook or any other platform and get all the needed information about the latest collection as more. Moreover, they can also get recommendations on styles that they would prefer. Although bot is one of the newest trends, its popularity can be proved by the fact that 80% of the businesses wanted bots by 2020 and more. 

To learn more, then stay tuned!

Statistics on how chatbots elevated customer services

It is estimated that 95% of purchases will be made digitally or online by 2040.

2. Gartner suggests 47% of companies will deploy chatbots for customer care and 40% will use virtual assistants.

3. Lauren Foye says that by 2022, the banking sector can automate up to 90% of their customer conversations via bot for customer service. 

chatbot

4. As per Opus Research, 4.5 billion dollars will be invested in customer service chatbot by 2021. 

5. 27% of adult clients in the US are ready to purchase essential goods via eCommerce chatbot, 13% of adults at least bought one expensive item using customer service chatbot, by Drift

6. Adobe says that 28% of leading companies use artificial intelligence, while 31% plan to use it in the next 12 months. 

7. Convince and Convert study conveys that 15% of US consumers believe that nothing can stop them from using bots. 

E-Commerce Chatbot enhances customer services 

Now the real thing is, how satisfied are the users of instant messaging interfaces? We live in a society where customers expect experience provided by market giants such as Amazon, Netflix, Lyft, tinder, and more. Now let’s discuss some of the highlights of how exactly eCommerce chatbot refurbishing businesses CSS’s. 

1. Takes over repetitive mechanical tasks 

CSS (customer support services) isn’t only about actual selling or consulting on the merchandise. It’s quite often; users contact the business to ask general questions such as the nearest store? What are your working hours? When will my order be delivered? And more. 

In this case, assign the job to an eCommerce chatbot and save your time doing repetitive tasks. An accurately designed customer service chatbot can easily support the business and help put off the burden from the human staff. You can also save costs by reducing low-skilled postin hirings. 

2. Improves conversion rates

If you don’t know how and where to have the quality leads, you need to engage customers more. You need to know visiting a landing page won’t give you a higher conversion rate. It might be possible for a potential buyer to see your site or e-store numerous times and won’t leave a trace. Even if you go the traffic with forms (asking for some necessary information such as name, e-mail address, and more), there is less possibility that you’ll get a bunch of qualified leads. Hence, you need to effectively strategize your whole process as opt-in forms are sometimes annoying, and visitors are reluctant to fill in lengthy forms. 

While with a customer service chatbot, you can easily collect leads in a far more natural and seamless way as compared to the standard static forms. Your users won’t be flooded with the lengthy request, but rather bare minimum text. In this way, your CSS will be smoother and get in touch regularly with your customer base. 

3. Delivers personalized services

Customer service chatbot is powered by AI, which gives the ability to collect relevant customer information. This information is used to make better product recommendations. It helps in understanding customer needs, likes, dislikes, and preferences. Hence, this allows you to deliver a personalized user experience and build better relationships and affinity. Moreover, an eCommerce chatbot also notifies customers when items are out of stock, and the fresh collection comes, suggests appropriate alternatives as per the need, and other order details. Not only this, the prospects can easily track their order if they feel like they can also cancel anytime by just giving a command to the bot. If anyone of them has any regarding anything they can ask FAQs and can end all their confusion. H&M’s one of the retail giants is having a bot from which customers can ask questions about their style and deliver products accordingly. 

4. Round the clock open 

Customers want brands to be there for them and offer support round the clock. Having a customer support staff is an expensive option. With a bot for customer service, you can eliminate the operational cost and ensure that prospects are catered to immediately without further delay. Hence, offering 24/7 services is a great way to provide better customer relationships. 

5. Eliminates IVR via customer service chatbot 

One of the most annoying parts of CSS is interactive voice response (IVR) systems during phone calls. These systems ask some specific questions and root the prospect’s call based on their voice responses. These systems are highly structured, routing the prospects through each response until it reaches the pre-programmed place. 

A bot for customer service can be used in a similar way but with less IVR induced processes. With bots, customers feel like their voice is being heard and understood, and they try to lead them towards either an answer or an appropriate human agent. 

6. Cart recovery 

An eCommerce chatbot can also be a great source of revenue via an abandoned cart. It can remind the customer that their product is waiting and if they wish to proceed further or clean it. These occasional reminders push customers to revisit their cart and enable them to purchase some stuff, if not all, the items. 

7. Your billing agent

Do you know bot for customer service is not only interactive but can be your billing agent too! And making checking out more smooth. They can handle the billing desk with the same efficiency and accuracy as any other human cashier beyond imagination. Online shoppers can browse the needed product, add them to the cart and make payment with due flexibility. Hence, a customer service chatbot will perform all these tasks without human intervention. Thus, you can substitute your compassionate staff with a smart bot. 

8. Helps in cross-selling and Up-selling 

With the innovation of an eCommerce chatbot, a better time and age has come where businesses and brands utilize the push notification features. The customer service chatbot responds quickly when your prospects reciprocate to your offers or recommendations. With this, it’ll help you make the most of your cross-sell and up-sell attempts.

Conclusion 

If you are into any eCommerce business or thinking to get started with one, we recommend a customer service chatbot. If you go through the blog, you got the idea of the benefits an eCommerce chatbot can bring. But, the success of your bot depends on how it’ll be created. Therefore, you must assign your chatbot development to a professional company. It would help if you went for the most trustworthy chatbot provider that is “BotPenguin”. Dive into the most vibrant interface and have your smart bot with them in just a few minutes. 


Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

5 incredible reasons why Chatbots are going to rule the customer service segment

5 incredible reasons why Chatbots are going to rule the customer service segment

Are you an entrepreneur or an aspiring entrepreneur looking for a technology-driven and improved customer service logistics for your company?

Or

Are you someone looking to know about the latest developments and the future of the customer service industry?

In case the answer to these questions is yes, then congratulations! You have landed at the right place!

What is Customer service and the current scenario 

Customer service is direct communication between a customer and one of the company’s representatives to assist the customer in one way or another. It is crucial to the buyer’s satisfaction, which in return, decides the company’s reputation and repeat business.

Till one or two decades ago, customer service was mostly carried out by customer service executives exclusively hired to serve the customer service needs. They usually assisted either by providing solutions via phone calls or by visiting the customer in person.

Problems with the older methods

There were many problems with this method of customer servicing. The major ones of them were:

  1. High operation costs – Hiring multiple customer service executives used to cost companies a lot of money, especially when the number of customers was large. Also, training these executives with the technicalities of the product itself required costs.
  2. Human error – Customer services via officials also led to many cases of human errors in areas of technicalities, logistics, execution, etc. This, in turn, affected company reputation and product credibility.
  3. Availability – One of the biggest problems with human service executives was the lack of their availability throughout the day, which also created a lot of dissatisfaction amongst the customers, especially if they demanded a 24×7-customer service helpline. Still, very few companies could achieve that with just human customer service facilities.

Chatbots-The Ultimate solution

Since companies were facing the above-listed problems, finding a solution was of utmost concern to them. With technology developing rapidly, the experts thought of disrupting the customer service domain and solving it through its adoption. This gave birth to chatbots.

Chatbots are mobile/web applications that simulate conversations. The idea was to use them as a replacement for human workers in as many relevant areas as possible and provide round-the-clock availability.

Ways in which chatbots changed the domain

Chatbots brought with it many changes. 

  1. It automated the customer service areas where most of the queries were repetitive. 
  2. It made the customer experience much more personalized.
  3. It made customer service available on a 24×7 basis.
  4. It saved the hiring and training costs of the service executives for the companies, as it is almost a one-time investment.
  5. Chatbots reduced the human errors that used to occur earlier.

Many businesses are used to catering to customer inquiries on online platforms, and their usage will rise in the upcoming years. Various predictions claim that chatbots can cut operational costs by up to 30%, and 85% of customer interaction will be handled without human agents by 2021. Therefore, most of the businesses these days are switching to chatbots to cater to customer queries.

BotPenguin – one of the best chatbot platforms

As the demand for chatbots rises, it is no wonder that many chatbot developing companies have risen in recent years to cater to this rising demand. Different software developing companies cater to different types of customers with different needs, different target customers, unusual user traffic, diverse data collection, and delivery targets, etc. With so many options available, it can be challenging to choose the best chatbot platform for your company to boost your business.

Among all such companies, BotPenguin is one of the best chatbot platforms that stands out from other companies with the quality of services it provides and the reasonable prices they offer.It offers different services for businesses with different needs. With its clients across the world, it caters to every type of customer with different needs and demands. Its Customer Service chatbot provides instant answers to FAQs and directs complex questions to service personnel if needed. It is a complete one-stop solution for businesses looking to improve their customer service and save money simultaneously.

Conclusion

With the recent boom in technology, it can be concluded that chatbots are here to stay and grow. Their performance will improve with time; they will get more customized to individual business’s needs and be able to take care of almost every type of customer efficiently. As these improvements occur, they will be used and adopted by businesses more and more. Companies deploying chatbots are sure to stay ahead of the competition and grow rapidly, today, as well as in the future. After all, a satisfied customer is the best advertisement for any business.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Build Your First Chatbot

Build Your First Chatbot

Have you ever thought about the amount of time you spend providing repetitive information  about your business & services to your customers?

If the answer is yes, then I presume you must be spending a great deal of money to engage your clients through a support team or are already fed up with the task if you do it yourself. Chances are you are already looking for a way out, a solution to this problem. Voila, you are at the right place at the right time.

Since the task at hand requires answering the same set of questions to different users, the responses are invariably similar. Would it not be great if you could use a pre-programmed machine or an app to accomplish the task? A device or an app that could carry out the job effectively and, at the same time, satisfy customers; it would certainly save a lot of trouble. 

What if I told you that A chatbot for a website could provide information to your customers instantly, and save you money simultaneously (among other things!). 

Yes, you heard that right! If you are a business owner whose business is dependent on website traffic, then A chatbot for a website is just what you need. It can answer customer queries, book appointments, collect data, collect customer feedback, etc. It can be designed to provide specific information about your business and services to customers in a way that you desire. If you think that it would need a certain level of expertise or coding, among other skills on your part, to make something like that, you will be surprised to know that it does not. You can design a chatbot in a few easy steps within no time and deploy it on your website to better serve your customers and grow your business.

What is a Chatbot on a website?

A chatbot is an automated software that can simulate chat conversation and can be deployed on a website. It will interact with every visitor on the site & collect useful information by engaging users in a dynamic chat conversation. Chatbots react according to customer needs, and provide answers to resolve their queries. This lets your workforce take up other useful tasks, thereby saving time and money. Chatbot used in customer support can cut your operational costs & improve the overall efficiency of your business. The best part is that some of the leading chatbot building platforms such as BotPenguin are free, letting you achieve all this without investing a single penny.

Since we now know what chatbots are, let us delve deeper into the benefits of using a chatbot on the website.

Benefits of deploying a Chatbot on website

A chatbot offers multiple benefits to the user. It can potentially double your lead generation rate, help you achieve better growth and more satisfied customers. It’s the first line of customer support and can do wonders for a business. The significant advantages of a chatbot on website are; 

•Accessibility: An automated software, a chatbot is available 24/7 to service your customers

•No human errors: Chatbots are error-free.

•Instant response: They respond instantly to the customer queries with zero waiting time.

•Automates frequently done tasks: Monotonous tasks can be instantly automated using a chatbot.

•Monitors consumer data and analytics: Data captured by a chatbot can provide you valuable insights about the number of clients, their behavior, location, most desired services, etc.

•Manages orders and appointments: It can manage your orders and schedule appointments or business meetings for you.

•Customer satisfaction: It’s error-free & never makes a client wait, thereby achieving better customer satisfaction.

•Savings: A bot can handle millions of queries and save thousands of working hours for your workforce.

•Applicable in various industries: A different template & set of questions are readily available for multiple types of industries.

How to create a Chatbot for your website

Building a chatbot is as easy as it gets. This step by step guide on building a chatbot for a website will let you create and deploy one in 5 simple steps. We shall use the BotPenguin platform to elaborate the process as we find BotPenguin very user friendly.

-Go to botpenguin.com and click on “Get Started Free” 

https://app.botpenguin.com/dashboard

-Sign up with your credentials, After signing up, login to your account and click on “Create Bot”.

4.1. Choose the Platform 

It’s the first step in building a chatbot. Select the platform from the given options where you want to deploy your bot.

4.2. Choose the type of Chatbot

Depending on the needs of your business, select the type of chatbot and select the use case which the primary function you want the chatbot for

Lead Generation :

Many visitors on website and social media platform but low conversion rate?
Choose this lead conversion chatbot to increase lead conversion by 40% on an average.

Customer Service

If you want to answer queriesabout orders and provide information about your products and services.
Choose this Customer Service Chatbot to reduce time to answer queries like booking policy, order status

Assistant Bot

If you want to answer queriesabout orders and provide information about your products and services.
Choose this assistant Chatbot to reduce time to answer queries like booking policy, order status


4.3. Designing the chatbot 

After you select the type of bot you need, start working on its appearance. You can customize it to match the color, background  theme of your website.

You can simply put your brand logo or photo of your employee. You can change the bot name to your companies name or any other name. Chat background color and theme color can also be changed. Example of customized design is given below:

https://lh5.googleusercontent.com/pPGMApxUzNEvnmWn9BWrdE27IT_LLhuN-9yY4lhjcSimrLJ6n-KM2CuM5NkG1kqTgci-t1sAGAI4NSjtQJ29uB2Iz_cULj418M45b5JDtZBbRsbZo8zE904RtefpGBCvRKHh-90
https://lh5.googleusercontent.com/jrixOkDsxAvAuqC3xHQuR-2neKypK7YJNBiTr8Wd1TC0cEBi6l4tc61XdYX96ZdhaPF45a4jm82X1JGABRcU1S9YuzlBVwwGfgzPFB_anSE8AoIc2CD7gidIbuEEZBLiapBfbfc

4.4. Choose the template for your business

This page of BotPenguin harbors templates for every kind of business. You can choose from 100+ templates to begin with or make your own chat flow.

4.5. Deploy on your website

Once the chatbot is ready, the chatbot code can be copied & pasted on your website for seamless integration.

That’s it, you’re done, as easy as it gets. Congratulations! on creating your first chatbot for a website.The chatbot is ready to handle customers on your website. Sit back and enjoy the benefits and witness amazing business growth.


Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

5 reasons why chatbots are the all-in-one solution for your business problems

5 Reasons Why Chatbots Are the All-In-One Solution for Your Business Problems

Do you ever think that your business needs a new marketing strategy? Or Do you feel that your business requires modern technology Or your business is lagging in the industry?

If yes, then you better think “out of the box” while formulating marketing strategies and engage the latest technology in your business because it can help you achieve all the objectives and make your business reach new heights.

Here are some of the exciting technologies that can help your business, such as Augmented Reality devices, Artificial Intelligence, Machine Learning, Drone cameras, Wearable Technology, and Chatbot for business.

When we talk about fastest growing technologies, we cannot deny the fact that Chatbot for business have proved to be the new wave in the industry. This technology has changed the ways to reach out to customers, the way customers shop, and the ways to provide customer support.

Let’s explore the different ways in which chatbots help your business to grow:

Customer support made easy:

For a well-established company, answering user queries is the most critical tactic that goes a long way in getting you success. Interacting with users and giving them satisfactory responses must come naturally.

But, getting back to every customer feels like next to impossible.

With customer service chatbot, this process is simple as they never turn a user away and provides them 24/7 customer service and enhances customer experience by providing quick responses.

Lead Generation:

Many times, due to incomplete information in the lead forms and lack of immediate assistance, prospective customers drop off. But with chatbot for business, it is no more a problem.

When appropriately integrated, lead generation chatbot can automatically drop new leads directly into your automation tool. And if you wish to have long-term relations with your customers, you need an AI chatbot technology that will act as a personal relationship manager.

• Provides personal assistance:

Undoubtedly, the internet has made consumer’s life much, but it also has made them even lazier. Customers now find it tiring to go through the website for finding a particular product. They want secure options in a single click. And for that what better than a chatbot for the site.

These interactive chatbot for business chat with your customers and ask them what they are looking for and come up with relevant suggestions. These prove to be much convenient to your users rather than going through the whole of the website searching for that one particular product.

For instance, you have an online bookselling site, and then your chatbot for business will ask your user-What genre of books would you like to read? Once the user answers, it comes up with the relevant results and also suggests the best books based on the user’s interests.

• Increases sales by influencing buyer’s decisions:

Conversational AI provides a good user experience by engaging them into conversation first. Bots ask them specific questions and identify the user’s intent to equip them further relevant suggestions.

That will provide a personalized experience to users who save a lot of user’s time, and quick resolution to their queries also influence the buyer’s decision.

And moreover, happy customers provide useful feedback and helps in increasing sales by further recommendations.

• Savings:

Chatbot for business not only helps you to increase engagement with users but also helps in cost-cutting operations.

Chatbot in business

They perform operations that a human would perform otherwise and saves you the need of engaging a large number of customer service personnel. Besides, if you use BotPenguin to create a free chatbot for your business, then it allows you a lot of savings.

Conclusion:

Nobody can deny the fact that the chatbots are evolving rapidly and growing into a large chatbot industry. Its popularity signifies that it can easily handle various business operations and are continuously helping enterprises to increase customer engagement.

With daily use of chatbots, they are becoming even more intelligent, and it is no more a taboo in the minds of customers to interact with bots. Customers now feel that chatbot for business are more helpful in providing assistance rather than a human.

“9 out of 10 customers would love to interact with brands through messaging.”

Now you feel the necessity to engage chatbot in your business? Then try and create a chatbot for FREE via BotPenguin.

Bot penguin is an AI-powered chatbot maker that enables you quickly and easily to build custom chatbots to communicate and engage your customers on the website, Facebook messenger, and other chatbot platforms. It offers reasonable pricing, which saves your huge chunks of investment.

We would like to know your opinions about our blog post; please provide your comments below.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Chatbot Trends 2019: A Complete Report

Chatbot Trends 2019

One of the biggest reason for the increasing chatbot trends in 2019 is that the user does not need any technical knowledge to interact with chatbots.

“More than 61% of people say that messaging as a way of communication is the easiest and most convenient way to connect with a business.”

Users need to enter their queries and get an instant response. Many people use instant messaging in their free time for interaction with their friends.

And that is the reason why most people enjoy using chatbots as a medium to solve their queries.

Insights for Chatbots in business:

o More users will begin to communicate with the company. Such is the belief that 70% of consumers will start to discuss their problems and queries with the business.

o According to the latest survey reports, over 59% of users are expected to use it for purchasing more in the future.

o 68% of users expect better user experience using chatbots.

“64% of business respondents believe that chatbots allow them to provide a more personalized service experience for customers.”

Instant messaging is an attractive feature to attract customers to ask their queries. Is it enough for a chatbot to attract users?

Well, the clear answer is NO, not only speed matters but also the relevance of the answer to the query matters. In case of response time is fast but the answer is not at all relevant, then it is of no use.

chatbot trends
chatbot trends 2019

If you think that the process of building a chatbot is, but implementation is easy, then you must look at these statistics.

According to US Internet users, some challenges faced by them are:

• 47.5% of users say that there are too many unhelpful responses.

• 28.2% of users say that these provide bad suggestions.

• 24.2% of users say that chatbots take too long to respond to their queries.

• 39.5% of users say that it redirects to self- serve FAQs.

• 40.7% of users say that the answers provided are creepy.

“58% of respondents believe that chatbots were not as effective as expected.”

Companies using chatbots see many areas for improvement to make the chatbot more effective.

Not only users but many organizations have encountered errors while using chatbots:

• 59% of respondents say that chatbots often misunderstand requests.

• 30% say that chatbots often execute inaccurate commands.

• 14% say that these often provide incorrect information.

• 29% refer to its security and privacy issue.

But still, chatbots are not ineffective or inefficient, as, with the increasing chatbot trends, more accurate technology is implemented to make them more intelligent and efficient.

As per the prediction, by 2022, 85% of enterprises will use chatbot.

According to Google chatbot trends, there is small annual growth every year, which means that people are still interested to know and use chatbot technology.

Increasing chatbot trends in businesses:

• More than 79% agree introduction of chatbot will help accelerate new technology implementation in their companies.

• 46% use AI for voice dictation.

• 26% to support teamwork.

• 24% use to manage employee schedule.

• 14% for customer service assistant.

• 13% to manage IT services.

Major industries benefiting from chatbots:

I. Hospitality

To make the process of finding hotels, restaurants, and booking easy for their customers and provide better service, the hospitality industry has engaged bots for their functioning and is coming out with a huge success.

II. Retail

Bots are becoming a hub for marketing products and increasing sales in the retail sector. They help in conversion even when the physical store is not open, and people still are interested in their products only through chatbots.

III. Customer Service

It is very beneficial for businesses who want to provide their customer fast and 24/7 service. It also helps in lead generation operations. Many companies even rely on their leads to sustain and expand their business.

IV. Real Estate

They don’t have a direct connection to this industry i.e., it does not perform the primary function of agent-client relationship but answers all the questions customers ask about real estate or buying the property or home.

V. Banking

They can easily manage the multiple tasks performed by banks. The functions performed by banks are specific, which involves giving particular commands to pre-defined commands which can easily be accomplished like transferring funds, checking balances.

Conclusion:

In the next five years, Chatbots will handle 85% of customer interaction without human intervention. 50% of enterprises will spend more money on chatbots rather than mobile apps.

Cost saving with the use of chatbot conversation is going to be $8 Billion. Companies will save 2.5 Billion hours. $1.3Billion will be the overall market size for chatbots in the world.

The chatbot industry is a rapidly growing industry and to become a part of this great success and to engage chatbot in your business.

Click here https://botpenguin.com/ to create a chatbot for your business for FREE today.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Customer Service Chatbot: The Most Progressive Industry

Customer Service Chatbot: The Most Progressive Industry

You are still wondering how customer service is important in businesses? Or why the customer service chatbot is so helpful?

We are here to answer all your questions!!

A chatbot is a new-age technology designed to simulate conversations between itself and the users. These can provide 24/7 customer support and quick resolution to customer queries.

They are integrated with messenger Customer Service Chatbots, where one to one interaction with the customer is comfortable.

Customers can ask their queries via messaging, just like real-time chatting with their friends. It’s a new channel for providing customer support.

Users do not hesitate while chatting with a customer service chatbot. It’s much easier than waiting for a customer care executive to pick up the call and solve the queries. Still, the response is not fully satisfying.

“50% of chatbots are used to provide customer support, and the number tends to increase by 2020.”

Why providing customer service is so important?

One of the main motives for every business is to provide the best customer service to their customers. For that purpose, companies are indulging huge chunks of investment into their activities.

Companies engage hundreds of employees and pay huge salaries because they want to provide the best customer support.

customer service chatbot available 24*7
Users interacting with the customer service chatbot

They believe that providing excellent customer service will help them re-marketing their products and will get them goodwill.

For example:

Suppose you own online business of selling electronic goods. Some customers are unable to understand how to use some of the products and they wish to seek instant customer support.

If you have engaged a chatbot for website, then they will enter their queries. This will help you re-market your products through excellent after-sale service.

Problems faced by customers with traditional online experience:

• 34% of users say that sites are hard to navigate.

• 31% of users say that they cannot find answers to simple questions.

• 28% of users say that essential details about a business are hard to find.

• 27% of users say that it takes too long to find services.

• 16% of users say that outside regular opening hours they don’t offer any service.

All these problems can be solved when you engage a custom chatbot. It navigates sites and provides customers with secure search options.

How does customer service chatbot help businesses?

“35% of users say that they would use a chatbot for resolving complaints or problems.”

Customer service chatbots are much more efficient in their working as compared to customer care executives.

Customers are impatient and wish to seek immediate resolution to their problems. And bots respond in just 45 seconds and also make relevant suggestions.

So many businesses invest millions to provide excellent customer service but still are unable to offer the same. But with the chatbot, you can easily customize your answers. It is much more economical than engaging a customer care executive in your business.

Conclusion:

To move ahead in your business and to survive in this competitive world, it is essential to adopt new age technology.

With the increasing expectations of the customers, it is becoming more challenging to provide them useful and efficient customer support.

With the introduction of chatbot technology, the task has become more simple, efficient and economical.

But if you are confused that which chatbot maker must be engaged in your business. Then you must try and create your free chatbot today via https://botpenguin.com/.

Bot penguin is an AI-powered chatbot platform. It easily enables you to build incredible chatbots to engage your customers on the website, Facebook messenger and other chatbot platforms. It offers reasonable pricing, which saves your huge chunks of investment.

We would like to know your opinions in the comment section below!!

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

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