Tag: chatbots

How are Chatbots Reshaping the Real Estate Sector?


In the current era, chatbots have genuinely evolved and reached almost every corner of the world and functioned immensely without any doubt. From Facebook Messenger to skype to mobile phones- you can find and talk and gather solutions instantly. Few of them consult us with the best health remedy, some assists in planning our vacations, and more. And talking about the real estate chatbot, they have revolutionized how they converse, sell, or rent out properties quite easily and quickly. They turned long, tedious, and static forms into an exclusive interactive experience for the users.

The industry- “real estate” is where communication plays a crucial role and decides the real deal and business growth. Moreover, not all people connect to estate agencies. However, many brokers waste their time answering the repetitive basic questions from people who would never return to sign a contract. But with the help of Chatbots for Real Estate, the agents make this task automated and focus on other relevant areas.

Thus, this is the place where Technology comes in handy. By integrating Chatbots for Real Estate, agencies can qualify leads, send regular follow-ups, improve engagement, and increase sales.

This blog will tell you about a real estate chatbot and how it will help you correctly and suit your business strategy in a highly competitive marketplace.

But first, that let’s find out what benefits it brings to the Real Estate industry.

Benefits of Chatbots for Real Estate 

The selling process in the real estate industry appears not as simple as it seems. Brokers and agents find it difficult to handle all queries from potential clients and cannot catch the opportunities.

Thus, bot real estate might bring the following benefits:

Immediate Responses 

An AI chatbot can instantly respond to the clients’ queries via the Facebook messenger web site or any other social media platform. IBM suggests Chatbots for Real Estate saves up to 30% in customer support costs. Also, the process States do not have to wait for answers from any human staff about their interest in a particular property.

Personalized Offers

Every individual or customer is different and looking for different types of apartments or property types. Hence, real estate chatbot offers declines with a series of options to develop more relevant recommendations and collect information to serve them with personalized solutions that perfectly fit in the bag of their needs. Chatbots for Real Estate answers up to 80% of routine questions. 

chatbots for real-estate


Automated scheduling 

After qualifying the lead as a potential purchaser, Chatbots for Real Estate can quickly schedule a home or property tour. And also, introduce the real estate agent to the clients for more detailed information and further communication. Hence this is the point where the agents take over the reins.

Automated follow-up process

The best part of bot real estate is that you can prepare them for the role you want them to execute more effectively than human resources. Chatbots for Real Estate is conveniently utilized to follow up on your leaves via any medium they choose. Follow up email for messages can be automatically sent to the client without any manual intervention. So, make your bot smart enough to rule the market.

Chatbots for Real Estate & Opportunities in the Future!

The ultimate key to success is to continue indulging with your target audience, especially outside the operating hours. With a real estate chatbot, you can address issues that do not need human guidance.

With chatbots integrated across many industries or sectors such as E-Commerce, retail, hospitality, or Healthcare, customer engagement has made a positive impression. Chatbots for Real Estate are ready for the actual assistance and support the sector with an impressive user interface. The bots help save funds, time, and additional resources. This suggests quite clearly that Chatbots are the future of the industry.


Since most people, whether their buyers and sellers initiate their research online, it is advisable to integrate chatbots in the system to create their sales funnel.

Moreover, a smart real estate chatbot helps you tap into the target audience and gather relevant leads.

Global Usage and Opportunities 

Globally, real estate is considered the driver for development. Surprisingly, New York had a fun one- a real estate chatbot helped sell 3 apartments in 10 days at €1.6 per pre-qualified lead. While in UAE (United Arab Emirates), be it a residential or commercial place, the market is resorting to modern technologies such as Robotic toolsvirtual realityartificial intelligence, thrusting a seamless experience in real estate transactions for all the stakeholders involved.

Hence, Prop tech is the new buzzword in Real estate real today.

How to Develop a Real Estate Chatbot 

To deploy a Chatbot to your real estate business, you need to consider a few steps for the ideal bot.

Step 1. Define Business Needs

The first and the most critical step is to find out the issues you want to solve and what features you should infuse in your real estate chatbot.

  1. Generate more qualified leads
  2. Automate lead generation and validation process
  3. Raise and improve customer services
  4. Or all at once

Step 2. Evaluate Budget 

Now you need to see your business and what budget to invest in your bot real estate. Mainly it goes through two main categories, all limited budget, or no budget at all.

  1. Tight budget- Can go for platforms offering no code chatbots such as Mobilemonkey, BotPenguin, and much more. You can quickly develop your bot in less time and money.
  2. Budget for a full-scale project- who wants to have a full technical team and develop from scratch.

Step 3. Consider Integrations 

Now you need to decide how much integration your chatbot will have. Generally, developers infuse all the integrations. For instance, for the Facebook Messenger bot, you need to integrate it with your content management system (CMS) and your CRM (Content Relationship Management).

Step 4. Second Development Stage 

At this stage, you need to examine the whole functioning of the Chatbots for Real Estate. Enrich it with additional features and fix the trouble areas. Analyze the interactions with the customers and track how well it is doing with analytics.


Real estate is one of those evolving industries, and all thanks go to Chatbots for Real Estate. It would be best if you considered integrating a chatbot in your estate business as soon as possible to shine out of the crowd. Hence, it would be the best and most feasible solution if you want to reduce customer support service costs, receive more qualified leads, and raise your revenue. We here at BotPenguin would be glad to support you with your bot’s deployment and lead you through success.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Chatbots helps in the fight against the COVID-19 Pandemic

covid chatbots

The coronavirus outbreak occurred globally in our modern, highly advanced, and information-dense world. And on the other hand, as we practice social distancing, it “flattened the curve,” and technologies like conversation bot came to the rescue! Hence, this global pandemic has supported widen the usage of AI conversational bot technology. As we all experienced more than ever, we need to connect to our families, our nearest grocery shop, and the information or regular updates from the local controlling body or government.

A young technology- artificial intelligence chatbot allows information access through text or voice-based interaction; it proved the worth during the global pandemic crisis and showed how this new communication channel could be leveraged in the coming future in a range of industries and groups. Businesses are under pressure to endure this period, are willing to try new ways and platforms. As a result, numerous tech giants have also come up with unique solutions.

In April 2020, Google announced the launch of Rapid Response Virtual Agent. It is a version of Contact Centre AI. It reduced its services price in line due to client demand. 

A conversation chatbot has already proven its supremacy in handling the massive surge in call or request value that the call center is experiencing globally. Some other market players have also started implementing covid-19 specific ai conversation bot, especially for resolving requests coming in from their concerned prospects. For instance, several organizations across the US have integrated Microsoft Healthcare Bot with an operating rate of 1 million covid-19 questions per day.

Reasons why artificial intelligence chatbot is being used extensively: 

  1. A conversation bot promises consistency around all the prospect interactions.
  2. It communicates immediate information, respective of the time and place.
  3.  An ai conversation bot makes it possible for businesses to manage huge query spikes.
  4. Supports with instant scalability for meeting demand spikes for the businesses.

The most significant fact is that there is no business unit or government agency present that would doubt the potential of having an AI-based system integrated into their platforms. To be more precise, you need interior best practices, especially in a crisis where people are looking for transparent and consistent support. In case you are wondering what and how to deploy AI into your systems, then you must go through the What is AI? Everything you need to know about Artificial Intelligence

How do conversation bots fight Coronavirus? 

Bots have been an obvious choice for disseminating health information during the global pandemic. Upgradation in NLP widened the reach and led the world to tools such as Google Home, Siri, and Alexa; they are now part of people’s everyday lives. And bots on websites are available 24/7.

Moreover, conversation chatbot offers good potential for communicating instant information. The information can be personalized to the requirements and symptoms of the individual. They respond to the individual’s requests interactively also faster than traditional online search methods. Even you can make it function as you want as it is also adaptable to local guidelines and regulations based on the individual’s location.

Another unique part is that anyone can have access to the conversation bot; it can function on various devices such as computers, mobile smartphones, and even analog phones in some cases.

Industries and Sectors supported by conversation chatbot.

Here are some fields where AI is making a huge difference and supporting throughout the global tough times.

Healthcare and Government 

Besides, the two central units of the pandemic- WHO (World Health Organisation) and CDC (Centre for Disease Control and Prevention, US) have also leveraged bots in their websites to offer up-to-date information to billions on the outspread of the virus. Even government units are also up with the same to validate information to their citizens. Questions like

What is the current lockdown situation? 

What is the number of cases in a specific location? 

Where can I get a covid-19 test done? 

What are the symptoms? 

How does the Coronavirus spread?

As we already discussed above, chatbots can raise and improve the functioning of the healthcare sector in the pandemic and later. It is like an exciting key to unlocking all the hidden opportunities in this highly advanced digital marketplace. To get a better understanding, then consider the Role and Benefits of Chatbots in Healthcare.

Financial and mental well being 

During the pandemic, we all need support systems around us. Hence, these can range from mental health counseling to financial consulting. We all need to stay healthy and have a robust immune system! Thus, people are turning to healthy eating habits, fitness, and meditation to keep positive.

In case you are a provider of such services and applications, the audience would like a personal touch and access to this information instantly. As they turn to these applications together, more information about the best meal plan workout routine, and more. You can provide solutions via ai conversation bot and help your audience to deal with changing emotions due to the global pandemic.


With the global pandemic, restaurants are converted to takeouts. Even the menus too saw a drastic change as per the health needs of the people. Hours of operating were affected, but letting people know about the changes is essential to continue with the business. Some small-scale restaurants have limited staff; it is quite challenging to keep up with the incoming complaints or requests.

Hence, they could create a conversation bot and make their business more productive and provide all information to their prospects in just a few minutes. With it, all the questions can be answered and directed to the real agent in case of any complex situation.


Retail undergoes many changes during the global pandemic, such as changing operating hours, offering limited or no shipping, and return policies due to lockdown. Thus, an AI conversation bot can help provide updates about the changes and other extensions done in the purchasing process. You can offer solutions to the prospects when they need it. And as per the dynamic environment, the bot can also be trained with the new trends and updates.


We already discussed the benefits and used cases, but artificial intelligence chatbot is facing some deficiencies. The biggest challenge was to build trust among the audience via the information provided by the conversation bot.

For instance, it is possible to receive inconsistent responses for the chatbots for Covid-19. Some chatbots suggest the user get immediate care with some identical symptoms, while others suggest taking rest.

The source of inconsistency can be numerous. Some bots might rely on just one information source, while in others, the backend repository that bots retrieve information might not be frequently updated.

Also, a conversation bot deployed today has a relatively basic backend that follows a “decision tree” to retrieve information. Thus, if it won’t be updated with the latest trends, then the solution will become obsolete.

But one thing is quite sure; a chatbot will become a digital partner for interactive healthcare and other sectors after emerging from the crisis. They play different roles and make businesses more seamless and connect with their audience more effectively than ever.


We can clearly say that the Covid-19 pandemic is an accelerator for AI conversation bot technology. It supported people and their profession worldwide and made them more comfortable with leveraging this exclusive tool. As we move forward, conversation bot adoption will grow. Hence, to create a framework that maximizes benefits and minimizes risks, have a chatbot with BotPenguin, let your business savor success, and offer an impressive user experience over your website.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

6 Powerful Ways Chatbots Can Transform Your Customer Experience

6 Powerful Ways Chatbots Can Transform Your Customer Experience

Are you an entrepreneur/aspiring entrepreneur or an executive interested in knowing how the customer experience can be transformed to give your company an edge over the competition? If yes, then you are in the right place! Dive into this article to know more!

1. What is customer experience? What does it all comprise?

Customer Experience is defined as the impression a customer creates in his mind after specific interactions with the company in any form. It may be through visiting any of the outlets before buying the product. It can be visiting the outlet while buying the product, contacting customer care executives for services, or contacting them for any general query! The customer can reach out in multiple ways and form an idea of how the company treats him. Hence, it is one of the topmost priorities of any company in the market to improve it continuously.

2. What is the impact and importance of customer experience in a successful business?

Customer Experience is one of the most important aspects of a company that largely influences a company’s brand image, customer satisfaction, and above all, customers’ word of mouth. Therefore, companies continuously improve, innovate, and try to provide the best experience to their customers to differentiate themselves from the competition. A delightful experience every time opens the way for customer feedback, which helps an organization improve its product/services further.

3. What are Chatbots? What role can they play in improving customer experience?

Chatbots are software/applications that replicate human conversations and thus provide a personalized feel to the user. Customer service chatbots are being widely used in the service industry nowadays, thus bringing a massive shift in the way customer care mechanisms used to work before. Chatbots improve customer experience and are used for various purposes, such as customer service chatbots, answering FAQs, instant bookings, etc. Let us have a look at six powerful ways chatbots can improve the customer experience for your company!

  1. Automation of repetitive tasks –

    It is a known fact that many customer queries are quite similar with almost the same answers! So, instead of having humans repeat those answers, deploying customer service chatbots can significantly reduce operational costs by saving time for the team.
  2. Personalized assistant for customers –

    Your product can be complemented with a virtually personalized assistant for your customer that can improve the customer experience to a great extent!
  3. Queries regarding the company –

    Chatbots improve customer experience by providing a platform for potential customers to register their questions and seek information about the company. Such platforms are used for lead generation and conversion of such leads into customer sales. Such a platform can also be used to collect customer data for analysis to make informed decisions about consumer behavior.
  4. The feedback loop for customers –

    Chatbots can be used to take feedback and suggestions from the users in a customized and detailed manner. This helps improve the chatbot customer experience to a large extent. The recommendations can be used to improve the services in the future.
  5. AI usage for best suggestions –

    Chatbots can collect and use customer data and then recommend the best services to the customer that best fits their needs. It is another way chatbots improve customer experience by helping users make better decisions.
  6. Build brand and provide customers with brand satisfaction –

    Chatbot, with its 24/7 capability of catering to the customers, provides the customers a sense of brand association and makes them feel better about owning the offered product.

4. BotPenguin

Build brand and provide customers with brand satisfaction – Chatbot, with its 24/7 capability of catering to the customers, provides the customers a sense of brand association and makes them feel better about owning the offered product.Many chatbot developing companies have risen in recent years to cater to the rising demand of chatbots by various companies. Software making companies cater to different types of customers with diverse needs, multiple target customers, unequal user traffic, data collection on incomparable scales, and different delivery targets, etc. With so many options out there, it can be challenging to choose the best chatbot platform for your company to boost business.

Build brand and provide customers with brand satisfaction – Chatbot, with its 24/7 capability of catering to the customers, provides the customers a sense of brand association and makes them feel better about owning the offered product.BotPenguin is one of the best chatbot platforms that stands out from other companies regarding the quality of services it provides and reasonable prices. The platform offers numerous features integrated at one place that caters to various types of businesses with distinctive needs. With clients across the world, it has gained experience in fulfilling every kind of customer’s needs on every continent. Its Customer Service chatbot provides instant answers to FAQs and can transfer complex questions to service personnel. Using BotPenguin, companies worldwide have been successful in improving the customer experience for their customers and boosted sales tremendously. What’s more, you can try the platform yourself to design and install chatbots, absolutely free!

5. Conclusion

Build brand and provide customers with brand satisfaction – Chatbot, with its 24/7 capability of catering to the customers, provides the customers a sense of brand association and makes them feel better about owning the offered product.Customer experience is one of the most important aspects to attain success in any business. Hence, it should be a top priority by any ambitious company out there. Chatbots not only improve customer experience but also help achieve savings and boost sales in the process. In the future, chatbots will become a necessity rather than a utility for any company looking to dominate the market and keep their customers happy and satisfied. If you want to own the future, get your business future-ready and unleash your business’s true potential with BotPenguin now! 

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Essential Chatbot Statistics for 2020

Key Chatbot Statistics You must know in 2020

The future of chatbots is bright, and every industry is recognizing chatbots as an essential tool to grow and manage costs. This article covers all the major chatbot statistics and aspects of the chatbot industry, providing an idea about the future of chatbots and expected growth.

Are Chatbots proving helpful to every business?

The answer to the above question is a clear YES, conversational chatbots are helping every large and small business in many ways (the benefits are discussed later in the article). The data gathered by Business Insider shows that the chatbot market size is projected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, an increase of 261%.

Many industries are using a conversational chatbot on their website. Chatbots are being most used by internet software companies like Oracle, SAP, and many more. Others are catching up with the trend, and many others will opt for chatbots soon.

1. What is a chatbot

It is a computer program that can communicate with people and handle their queries by picking answers from the data-warehouse created by the company. They can interact & also collect data from customers by engaging them better. Conversing with the users is far better than asking them to fill static, mundane forms.

2. Chatbots have Multiple Benefits. 

  1. It is available 24/7 to handle customers 
  2. Zero development time to create a chatbot
  3. Capable of being trained in the FAQ
  4. Customer support handover if query becomes complex
  5. Can Collect right & valid data 
  6. The chatbot can be integrated with any platform
  7. It can handle complex tasks 
  8. Serve 1,000,000+ customers at the same time
  9. Customized your chatbot according to your needs

3. History of chatbots

To get insights into the future of chatbots, we need to understand the history first. The first chatbot ever was developed by MIT professor Joseph Weizenbaum in the 1960s. It was called ELIZA. It was not as smart as the modern-day chatbots but undoubtedly ahead of its times. In the latter half of the 20th century, many other advanced chatbots were developed. Then in 2009, WeChat developed a chatbot that was an instant hit. After 2009 programmers started developing smarter chatbots that could converse like humans. Today chatbots can act as assistants, handle customers, generate leads, and collect meaningful data. The fast progress gives us an idea of the things to come as the technology advances.

4.The Current trend in Chatbot Technology

In 2020, chatbots have become more AI-driven, capable of handling complex human interaction with ease, and are now taking over traditional conversational services. 

  1. Companies have started to recognize chatbots as essential needs, according to IBM – 265 billion customer requests are recorded per year, and businesses spend nearly $1.3 trillion to address them. Using chatbots could help save up to 30% of this cost.
  2. Automated call centers with AI technology

The chatbots are being modified and upgraded into voice bots nowadays. Voice bots based on artificial intelligence and natural language processing can converse like humans to handle almost any type of queries. 

“Chatbots Will Be Indistinguishable From Humans by 2029” – Ray Kurzweil

Chatbot statistics in 2020 to focus on:

  1. The number of people using chatbots:

    According to eMarketer research, “More than 35 million Americans use voice-activated, personal assistants at least once a month”. 1.4 billion people are using chatbots (Chatbot.Net). “By 2022, we’ll be talking to bots more than our own spouses” (Deloitte) 

  1. The number of chatbots in the market:

    According to messenger chatbot statistics, there are 300,000+ chatbots on Facebook pages. According to a projection, 80% of companies in 2020 will be using chatbots at one platform or another.

  1. Cost savings through chatbots:

    ECommerce chatbot statistics show that businesses spend around $1.3 trillion on customer requests per year. With the assistance of chatbots, this expense can be reduced by 30%.

  1. Amount of money needed to use a chatbot:

    If you are taking help from a leading chatbot developer such as BotPenguin, it will cost you 0$ & you can develop your chatbot yourself with no coding experience needed. Their plans are listed below https://botpenguin.com/chatbot-pricing

  1. Amount of time a company can save by deploying the chatbot on its platform:

    A company Varma which is a pension insurance company that invests pension contributions for their 900k customers has paid out €5.9b in pensions and currently has a 12% return on investment. The numbers below show the business growth they were able to achieve and money/time saved by using a chatbot. Getjenny.com

Commercial banking giant JPMorgan chatbot has saved the company 360,000 man-hours till date. Cbinsignts.com

6. Type of Organisations using Chatbots 

Statistics show that currently, chatbots are being used by companies who have a small number of employees and want to save time by using conversational chatbots to handle the customers instead of using employees. More than 70% of entrepreneurs and start-ups will be investing in chatbot in 2020.

Why Mid-Market Companies Don't Use Chatbots

Data from Boomtown suggests that chatbots are primarily being used for B2C purposes and are rarely used for B2B.

Chatbot building platforms that are hot property in 2020?

The fastest-growing chatbot building platform is BotPenguin, which is working around the globe with 100% customer satisfaction. It’s an AI-powered Chatbot building Platform, builds surprisingly easy to use Chatbots to support your customers on your website, Facebook, and other platforms. To top it up, it offers a free version where you can create a chatbot for customer service incurring no cost. The free version comes with limited capabilities, but as your business grows with the help of a chatbot, you can opt for more feature-rich versions that are offered. Botpenguin has an excellent track record, nearly doubling lead generation and saving valuable time. It has a multiplier effect on your business, and the best part is that it is entirely pocket friendly.

The 4 solutions provided by BotPenguin:

Lead generating Bot:

Higher user engagement leading to higher lead conversion. On average, the lead conversion rate is 2-5% of the leads captured. But using BotPenguin, one can increase the lead generation and ultimately increase the conversion rate by more than 50%; in some cases, it even goes up to 100 percent boosting sales tremendously.

Customer serving Chatbot:

Customer Service Chatbot takes minimal time to answer user queries, update order status, register customer feedback, etc. They are faster, accurate & don’t make your clients wait, resulting in better client retention as well as client satisfaction.

Assistant chatbot:

An assistant chatbot can schedule meetings for you, answer queries, remind you of important tasks and do much more, doing all this at negligible cost compared to a human employee.

Data collection:

A chatbot can be used to run surveys, collect research data, and in the case of BotPenguin, even analyze that data. The importance of a tool that can collect data efficiently in the modern world is immense.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Build a Chatbot with these 10 Easy Steps

You always wanted to discover how chatbots will be effective for your business but could not? You always wanted to design your own chatbot, but could not?

There is no need to search anymore, you can do it now simply by following these easy steps:

Build Chatbot in 10 easy steps

1. Understand your chatbot’s goals and define them: 

First, the most important thing is to identify and be specific in what your chatbot actual goals are. You must specify the kind of goals you want to achieve using it, do you want to use it to sell something? Or just want to answer customer queries? or want to increase customer engagement?

2. Do thorough research about your target users:

Once you are clear with the goal of your chatbot, you must do detailed research on your users about what they actually want and what their needs are.

Then you must ensure that your chatbot goals match with the user’s needs. If not, then you need to realign the goals that you wish to achieve with your chatbot.

3. Create a user Persona Beforehand:

After you have done a detailed study about who the target users are and what are their needs, start creating user personas, in simple words, decide a personality of your target users and define their parameters:

· What will be the age group?

· Which genders are to be targeted?

· The language of the users.

· Their tentative location.

· Their professions.

4. Create a list of topics you want to cover:

Once you know about the goals and target, start creating a list where you need to sum up the topics that you intend your chatbot to cover e.g what all questions it can answer.

It becomes really important for you to define which topics your chatbot can cover, obviously you cannot expect it to do everything.

5. Be specific about the figure of speech:

After finishing with the preliminary steps, a really important aspect is to be taken care of i.e. you must give a personality to your chatbot and that personality must define your brand.

You must give it the same figure of speech as your target users. Be clear about the tone of your bot, decide on different aspects, make choices about the style of the chatbot. The style must be engaging to the user and must create a connection between your brand and the user.

6. Pick the right building platform:

This is one of the most essential parts- to pick out an appropriate and suitable channel for building a chatbot out of innumerable chatbot building platforms.

 While making the decision the following things need to be considered:

· Integrations: Decide which Integrations you require for your chatbot i.e. Facebook Messenger, Slack, Whatsapp, Skype, Viber, and many more. Some of the channels offer more Integrations, you must decide accordingly.

· NLP:You must know, if you require a bot that can understand Natural Language or just a rule-based chatbot that provides responses as per previously served responses then it has to be a Natural Language Processing based

· Customization: You must decide about the customizations you require in your chatbot. Pick a chatbot maker platform that allows you to customize your bot and various features associated with it. 

· Functioning: You must pick a platform that suits your business needs i.e if you want your chatbot to deliver some valuable information to the customers, it must enable you to do so.

7. Design your conversation flow:

Once you choose the suitable chatbot builder, start framing a set of dialogs according to the use cases that apply.

Define greetings first and then start giving dialogs to your bot. Decide on topics and subtopics, then frame suggestions and quick replies for the bot.

8. Be clear and concise:

While framing dialogs, do not overdo anything. Do not create complex sentences, try to encapsulate information in short and simple sentences. Do not try to pass on too much information at the start. Let the user get engaged first. The tone of your bot must be consistent. It must provide such an experience to the users as if they are having a conversation in real-time.

9. Architect the NLP:

Natural Language Processing allows your bot to understand natural language. When a user inputs text in natural language(informal), the chatbot understands it and provides a response accordingly.

The NLP adds a great set of qualities to your bot which improves the user experience and handles user queries better.

10. Make timely revisions

Even though you think that your bot is good to go, it is always important to make revisions and test your bot before launch. 

Always be ready for failures, and be ready with a different conversational flow if the users don’t get engaged in the first attempt. In case the bot is unable to understand and answer the user queries, you must provide an alternative, maybe to redirect to the help page or pass on the conversation to a human, so that no user gets disappointed. Hence it is important that you choose a chatbot building platform that provides the option of NLP as well as live chat feature in the bot.


If you follow all the above steps carefully, you are bound to get great results. Just keep your approach simple and precise while designing your chatbot and the accompanying chat flow. You will see your business grow faster and more efficiently with the right chatbot platform by your side.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

How AI is transforming the healthcare industry?

How AI is transforming the healthcare industry?

Can AI be used in the healthcare industry? If yes, what are the ways it can be implemented and the domains it will be most useful in? How can AI chatbots be used to cater to patients and save valuable time for healthcare professionals, ultimately contributing to the Healthcare industry? What are the challenges that we come across while implementing AI in the Healthcare sector? 

In this article, I am going to shed light on these topics and answer all the questions that come to mind.

In the past few years, AI has made a huge leap and brought about a significant impact in various industries. But its impact on the healthcare industry has been truly revolutionary. AI has the ability to mimic human cognitive functions using techniques such as Machine Learning and natural language processing making it the closest thing to a human brain. This ability is the primary reason for AI being so efficient in changing the way the Healthcare industry functions.

There has been a defining change in the ways of treatment that has already improved patient outcomes on a large scale. AI is being widely used by cardiologists, neurologists, oncologists to name a few, to better serve their patients. By using AI, therapeutic errors can be minimized and automated solutions such as AI chatbots can easily make predictions about potential health risks well in time.

To get a better idea of how AI has transformed the Healthcare Industry, we must study The Impact of AI on Healthcare Industry:

Reduction in human error

As per a recent study, around 10% of patient deaths and a number of hospital complications are a result of diagnostic errors. With the help of AI, the errors involved such as errors in diagnosis can be reduced to a great extent and better patient outcomes can be expected at reduced costs.

Brings intelligence to the healthcare industry

For a very long time, technology especially machines has not been able to keep up with the evolving medical challenges and as a result the Healthcare industry has been using outdated machines and technologies leading to inaccurate results and errors in the treatment process.

With the advent of AI, the results of all the body scanning machines such as MRI, CT scan, etc. have seen drastic improvements, and these machines now provide highly accurate results leading to the right treatment at the right time.

Minor infections to tumors or clots can also be detected at a very early stage with the help of AI which was not possible earlier.

Makes the process of bill payment easy

Patients are generally unclear and confused about their insurance plans but with AI involved, patients now are more clear with their insurance plans i.e as AI helps them in decision making by providing details at length and giving recommendations according to their needs. This helps patients in clearing their hospital bills quickly as well as reduced costs which makes patients feel happier and satisfied.

Dedicated health assistance

In recent studies, it has been noticed that people prefer to have an assistant that could remind them of their planned activities. This becomes a critical benefit especially when it comes to taking medicines. As a result, there is a booming demand for virtual assistance bots that can look after people and their health and medication.judging by these trends and growth in demand, AI is bound to become an integral component of a patient’s life, wherein it could keep track of the medication and could also urge the patient to improve dietary habits and lifestyle.

As discussed above there have been a lot of benefits of introducing AI in the healthcare industry. But there are some challenges as well that we may face while implementing AI in healthcare Industry:

Risk Involved

There’s always risk involved when we switch from traditional methods to new methods. The benefits derived from AI and AI chatbots are high but we also run the risk of AI machines being hacked and used for wrong intentions.

Patient’s comfort

Doctors may be comfortable in AI-based machines such as a robot, helping out with the surgery as it reduces their workload but patients might not be comfortable with a robot treating them in the OPD. This may hinder the implementation of AI on a large scale.

Data Security

AI machines can store all the important data related to a patient’s medical history, prescriptions, insurance plans, and much more. In case of a theft, this data can be used in ways that can become a serious problem for the patients, hence data security is a plaguing issue with AI-based operations and machines.

Need proper training

The implementation of AI is not as easy as it seems. The doctors as well as patients require proper training to learn to use AI and AI chatbots which may take a long time also require large numbers of training personnel for this.


Now that we know the kind of impact AI can have on the Healthcare Industry and also foreseeable challenges while implementing the AI, it can be concluded that AI has already started to bring in a revolution on a massive scale in the Healthcare industry and is going to become an integral part of it. Although there are risks involved the benefits that AI and AI chatbots offer far outweigh them. It is safe to say that in the near future most of us would be constantly interacting with AI health care machines and many of us will have our individual AI chatbots that will be taking care of us, our personal needs and keeping a track of our lifestyle to keep us healthy and fit.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Chatbot Narratives: What are the benefits of Chatbots?

Chatbot Narratives: What are the benefits of Chatbots?

The benefits of chatbots can be known from the fact that chatbots are causing a paradigm shift in the way people interact with data and services online. With the advancements in AI ( Artificial Intelligence ) and Machine Learning, chatbots are envisioned to be the next big thing by companies such as Google, Microsoft, Facebook, etc. There are benefits of chatbots as they are the mode of direct customer business engagement through text or voice.

Key Benefits of Chatbots

Chatbots for productivity: According to surveys, productivity is the chief reason for using chatbots, i.e., ease of use, speed, and user-friendly interface. Chatbots’ advantages are that they provide assistance and access to information. One of the key benefits of chatbots is that they answer the basic questions and the user does not have to wait for the human agent’s response. 

Chatbots for help and information: In this case, the benefits of chatbots are that chatbots can guide you for the daily tasks, e.g., travelling, weather reports, daily news, etc. Chatbots updates you with information specially tailored for you.

Chatbots for entertainment: One of the benefits of chatbots is that they can be funny and entertaining. You can converse funnily with them. Whenever you feel bored, or you are lonely, you can just start chatting with the chatbots.

Chatbots for miscellaneous tasks: Some benefits of chatbots are that you can talk about sensitive issues with them that are not convenient with the human-human conversation. They can also handle monotonous tasks. 


These benefits of chatbots will play a key role in their advancements and future results. As envisioned by the world leaders, the chatbots will emerge as the successor to GUIs and are going to be the game-changer in the IT industry. 

If you wish to enjoy the benefits of chatbots then try a user-friendly, advanced, and professional chatbot and build one for your business by yourself, try BotPenguin, truly professional ai chatbot online for free!!!.

End of part 8

Part 7 chatbots narratives: What is the need of Chatbot?

Part 6 chatbots narratives: What is the purpose of chatbots? Chatbot uses

Part 5 chatbots narratives: What is chatbot technology?

Part 4 chatbots narratives: Difference between bot and chatbot

Part 3 chatbots narratives: What is a chatbot and how it works?

Part 2 chatbots narratives: What is a bot?

Part 1 chatbots narratives: Introduction to chatbots

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Chatbots Narratives: Difference between Bot and Chatbot

Chatbots Narratives: Difference between Bot and Chatbot

The genesis of AI bot and AI chatbot technologies dates back since the inception of computer programming. The programmers aimed at creating software agents with human-like abilities. AI bots and AI chatbots that can perform mundane operations and intellectual tasks is the goal behind their evolution. In 1964 the AI chatbot named Eliza was created. The oldest internet bot was created in 1988 with the advent of Internet Relay Chat.

Difference between the AI bots and the AI chatbots.

Bots perform mundane tasks at a faster pace than humans can perform. The AI bots are instrumental for making the internet effective and worthy; bots can also be malicious when they are deployed by cybercriminals.

Chatbot is a software application with which we can communicate using natural language, be it text or chat. These AI chatbot are used as a replacement for human labour for repetitive tasks like scheduling appointments, website navigation, collecting leads etc. 

Difference between the architecture and working of the AI bots and the AI chatbots.

AI Bots

The ai bots are of three types:

An AI bot with external services, e.g. online services

An AI bot with integrated services, i.e.. bot itself owns the software services that it requires to perform its tasks

An AI bot with both external and integrated services

AI Chatbots

AI Chatbot is a software application with which we can converse.

AI Chatbots are of two categories:

Rule based chatbot or Decision chatbot

Rule based chatbot response is based on a set of predefined rules. The questions are predetermined and and the user can choose one from available answers.

Conversational chatbot

Conversational chatbot answers to the queries and requests made by the user. The sentences are analysed with the help of artificial intelligence. It has a higher interaction with the user.

Some similarities between the AI bots and AI chatbots

Bots is the umbrella under which the whole range of AI bots, AI chatbots, voicebots, robots, etc. falls. AI bots and AI chatbots are similar in the sense that they both needs to be programmed and both execute tasks with the values prefetched in their pipelines.

End of part 4

Part 3 chatbot narratives: What is a chatbot and how it works?

Part 2 chatbot narratives: What is a bot?

Part 1 chatbot narratives: Introduction to chatbots

If you are getting impatient to try a chatbot or build one for your business yourself, try BotPenguin, truly professional ai chatbot online for free!!!.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

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