Tag: Chatbot Platform

Why Is Everyone talking about Chatbot For Website?

chatbot platform

“Globally, chatbot for a website is considered as the biggest technology disruptor in the digital market scene. They’re the topic of discussion in every hot debate or discussion happening in every support team, digital businesses, contact center, and more.”

Apart from all their utility and powers, they gave rise to many questions and misconceptions in the minds. With all the buzz around a website chatbot, it’s quite understandable. Here, with this blog, we will clarify the confusion and let you know the exact position of this emergent technology in the digital marketplace. 

A Chatbot For Website can skillfully handle more and more customer service requests or queries. For small and large businesses, a free chatbot for a website is an ideal solution for engagement, availability, and alleviation. They operate regularly and consistently to assist or guide online users 24/7 without any hindrance. 

Before moving forward, let’s dive into some in-depth chatbot statistics. 

  1. Several industries, such as healthcare, education, travel, and real estate industries are profiting the most from chatbots. 
  2. Outgrow suggests that around 80% of businesses are projected to integrate some bot systems by 2021. 
  3. A website chatbot can help businesses save as much as 30% of customer support costs. 
  4. Chatbot magazine report shows that a chatbot on the website is popular among millennials and baby boomers. 
  5. Outgrow estimated that the market value was around $703 million. 
  6. An Oracle report suggests that 50% of customers anticipate that businesses are open 24/7. 
  7. Moreover, Venture Beat suggests a good 300,00 active website chatbot on Facebook Messenger. 
  8. By 2024 with a projected market size of more than $1.3 billion, a chatbot on the website will be a driving force for businesses’ brands, said Intellectyx.

Chatbots Now and in Future

Free chatbot application for websites is multiplying, especially in consumer-facing goods and services. 

If we talk about the figures, then one of the Business Insider reports shows that over 59% of millionaires and 60% of Gen Xers in the United States have interacted via chatbot platform to the brands or businesses. 

According to a Facebook survey, more than 50% of consumers say they are more likely to purchase from a website where they can connect wire live chat interface or website on the chatbot. 

The facts and figures show clearly how bright the future is; the chatbot platform is turning one of the must-haves over to survive in the digital marketplace. Moreover, the rise in Chatbot Platforms and free chatbot for website services making it more accessible even to small scale and budding Startups. 

Gartner suggests that by 2020 85% of engagement with brands will be done without humans interacting. Instead, we’ll use a chatbot for the website. 

Generally, the modern age customers want to have every information on tips and don’t want to wait for anything. Hence, if you’ll be able to offer the relevant information in the blink of an eye, then you can enter into their personal favorites. 

On the other hand, in traditional ways, customer support services might lead to you losing a sale or even a potential customer, that’s a big no! 

Thus, the rising adoption of a free chatbot for a website can mitigate these limitations and improve user experience.

Benefits Beyond Customer Service

A Chatbot for a Website is being Integrated by the businesses to offer seamless customer services and other means and terms. So, let’s dive a little bit more! 

Yes, for sure, a better user experience will result in better productivity and more revenue later- website chatbot. 

Reduces Operation Cost! 

You might be wondering how a chatbot for a website reduces cost and turns out to be a feasible solution. 

Here’s the answer, a website chatbot helps with the four most essential and time-consuming job roles, such as answering customer queries, offering some information about the brand. Hence, they can perform frontline support tasks efficiently. 

For instance, if a user wishes to know the delivery policies or know how to execute a particular task. A chatbot platform can guide them all through this.

This means these areas can be handled without much or less human intervention and reduces the cost and time of hiring a team and executing the same tasks. You can have the best free chatbot for a website (link of the blog, how much it costs to build a bot) and cut off the extra cost in actuality. 

Lead Generation 

Moreover, it plays a crucial role in raising the brand or business’s productivity. Compared to any sales team, a Chatbot for a Website can help your brand acquire customers or leads more easily and quickly. Also, instantly, you’ll get qualified leads with which you need to do further nurturing to close the deal. In most cases, a website chatbot is this much caliber of even closing deals by itself, such as a chatbot platform for ordering food, scheduling appointments, and more. 

This shows that automating the initial conversation is highly scalable and qualifies interested users without hindrance. A free chatbot for a website can support customers with whatever they are looking for, such as products and services. 

The best part lies here; the chatbot application is valid for almost all industry sectors. Businesses are undoubtedly growing by catching up to the new opportunities. 

A website chatbot has many benefits and leads each business unit to a greater scale. ( Benefits of chatbot ) 

Caveats to Consider!

It’s more like a tip and one of the important ones. Wherever you go down the route to implement a chatbot on the website, then you must know that they are industry and role-specific. In the current age, there isn’t one-size. 

You can get an ideal fit after finding the answers to two significant questions-

“Which industry type do you belong to? 

And what role do you want to assign to it?”

For instance, healthcare will need a website chatbot that can suggest, assist, schedule, and consider the patient’s cause. For eCommerce businesses, you need a chatbot on the website that can showcase products, order, payments, handling customer queries, and more. 

Your chatbot for the website should be precise and straightforward, as more complicated designs can lead to confusion. 

Thus, an ideal fit can only help you achieve better conversion rates. Bots aren’t all-rounders, so think and choose wisely your chatbot platform. You need to deploy exclusive and trending technologies for a better marketing mix. 

Conclusion

It’s quite clear how chatbot for websites playing in the current digital marketplace with the above information. For consistency, you need to invest in pre-existing bots on your system to redefine them to meet customer needs. If you are confused about where to get the best chatbot platform to learn and build, then BotPenguin can support you undoubtedly. 

 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

5 Best Chatbot Platforms in USA

Best Chatbot Platforms in USA

Imagine assigning a companion to your users for their support and complete customer journey. Something that can turn the entire process into an interactive user experience. In this highly competitive market place, you need someone who can maintain proactive communication tirelessly all around the clock. And the good news is machine learning has made this a reality, and its name is “Chatbots”.

Big added a couple of facts and figures that show how the website chatbot usage evolved in the past few years, so let’s jump in!

Chatbot Usage Stats

It has been noticed that the Chatbot Platform is popular among younger generations, and even millennials also like to handle support issues on their own and find a partner bot the perfect solution. Thus, more and more business units, including market giants such as Starbucks and Linkedin, integrate chatbots in their customer support strategy.

  1. Gartner says Virtual assistants help businesses, reduced by 70% call, chat, and email inquiries.
    Accenture suggests that 57% of executives believe chatbot UI design brings significant ROI (return on investment) with minimal efforts.
  2. In 2020 market leaders such as Starbucks, British airways, Linked In, and eBay announced their use of the Chatbot Platform. – Business Insider
  3. Salesforce says- 23% of customer-oriented Enterprises are using a website chatbot.
  4. Out of total websites, 58% of them uses chatbots are for B2B companies- Relay
  5. 80% of customers report the experience as positive while using a bot. – Overall

Now you have a clear picture of acquiring the market and leading to its ultimate potential. Hence, earn customers for life via intelligent chatbot creator.
Select the best among the top 5 Chatbot platforms in the US. But before jumping to it, let me teach you how to select the best chatbot UI design for your business or brand.

How to select a bot for your brand?

As we already know what this technology is and why it is in the market. They are specifically meant to refurbish customer engagement and reduce operating costs for businesses. Most business owners choose a Chatbot Platform to automate many of their business roles; it’s tough to select the one you need from it. Thus, not all bots are meant for all use cases. It would help if you thought about what and where you want to integrate to revamp that specific role to offer a better experience.

5 best Chatbot Platform to look for in the US

Chatbot maker streamlines the interactions your users have with your brand. Your team or staff no longer have to deal with mundane interactions, answering repetitive questions, and more. Here in this blog, find our list of the top 5 platforms to look out for if you are a US-based brand or business. So, let’s get started.

Flow XO

This exclusive Chatbot Platform earned its place in this list with more than a hundred built-in integrations and modules of the best chatbot UI design. Another highlight of this chatbot creator is it is relatively easy-to-use and lets you build a bot within a few minutes.
Saves time and effort through loads of prebuilt templates, which let businesses get the instant bot for varied use cases and roles.
It can support your business to carry out many e repetitive and complex jobs such as scheduling appointments and more. Not only this, but it also enables you to personalize JavaScript or delay a message for a given period. It offers an exclusive feature to save data and can be analyzed via Trello and Google sheets.

The initial free plan offers you 500 conversations from 5 chatbots. And with the paid account, it assures you an unlimited amount of chatbots.

Aivo

This chatbot creator is considered one of the best and smart platforms. It helps businesses to communicate with their audience in real-time via voice or text. Its website chatbot “AgentBot” is flexible enough to adapt itself by the rules and needs the channel or area it is planted in, such as -CMS, CSS, and more. The automated responses without compromising on delivering a customized and seamless experience are the thing every digital business craves for. The platforms it involves are Zapier, Zendesk, Salesforce, and Live promise better and advanced knowledge.

You won’t get the Aivo bot for free; its starter plan is USD 99/ month and as per the modifications and add ons the pricing increases.

BotPenguin

If you are looking for a highly advanced and flamboyant Chatbot Platform, you must consider our top 3. Its user-friendly interface makes it easy for the users to navigate through the portal. It came into existence with the idea of making small-scale businesses get the best tools within small and no investment. Another surprising part of this best chatbot UI design is that it is quite feasible and can be availed and savored by fresh startups and enterprises without any hindrance. You will get all the needed and essential tools with a full-fledged no-coding platform. It gives you a better understanding of types of bots by giving easy-to-click options such as e-commerce bot, lead generation bot, and much more. Integration of bot can be done on multiple platforms.

Its baby plan is free of cost, where you can enjoy how a chatbot works and help you improve your business customer support services and other areas. In case you feel like upgrading, then the further plans are also reasonable with its bunch of features. Check the BotPenguin pricing.

Chatfuel

This we placed on top 4 position, it is another Chatbot Platform that helps just about anybody to have a bot with no coding and technical requirements. It mainly focuses on restaurants and media agencies. In under 7 minutes, you will be owning a full-fledged and featured chatbot UI design that promotes your brand and lets you build your brand image more strongly. It can be used to share news and engage your audience with proactive and instant communication. Set up FAQs and can be used for scheduling reservations. Have a coherent integration hosted by Chatfuel and make it adaptable to all your brand and audience requirements. The basic version is for free, and the new version costs 30$ per chatbot.

Mobile Money

Last but not least is “Mobilemoneky.” This chatbot maker makes chatbot for SMS, Facebook, web fun, and other platforms. It is amongst the quick, easy, and very efficient Chatbot Platform. It supports businesses by optimizing software, customer service and formulates and amazing alternatives to newsletters. It is also amongst the right messaging platforms already in the current and worldwide.
You can quickly get started with its free plan and upgrade as per your wish and requirements in the coming future.

Final Thoughts

As we already discussed, all the top 5 players in the market offer chatbot UI design to support businesses with new technologies with less effort and investment. But one thing to consider is to think which will be your ideal choice amongst these. So be wise enough to select one as per your brand requirements.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Top 3 Alternative to Manychat

alternative to manychat

Are you looking for alternatives to ManyChat? Then try these! 

Hundreds of people want a Chatbot Platform software to support their business or brand with search tracking, a/b testing, optimization, and online behavior tracking about the customers. But the challenging part is to find the right software for you, as it will decide your brand’s overall growth. Hence, one minor mistake and would lead to a blunder. If you think that ManyChat can’t be your ultimate fit, we will help you with the top 3 alternatives. This list has been made by considering a few factors such as reviewer data, ratings, features they offer. All this is done to find the best fit for your business. 

HubSpot Marketing Hub, Drift, and BotPenguin are some of the most popular alternatives to ManyChat. But it might be possible, HubSpot Marketing Hub won’t be an ideal choice for small-scale businesses. So, dive a little deeper! 

ManyChat-Overview 

It is the platform for chat marketing, which came into existence in 2016. It has been used by tons of companies for automating their operation or mainly Facebook pages. ManyChat can send e-mails and SMS directly with the help of a list of gathered e-mails. This is what ManyChat is and how it works.  

ManyChat is termed as the most appreciated Chatbot Platform, which lets you form the Facebook Messenger bot. On the other hand, BotPenguin, Drift, and ActiveCampaign offer many tools and features using the powerful visual and for the editor, within less amount.

manychat

Meet Top 3 alternatives to ManyChat

Scroll down, and you will find the ultimate guide with perfect knowledge and comparison. 

1. Drift 

Drift is one of the world’s leading conversational marketing and sales platforms that supports brands to connect with their customers and form a better relationship. Its continually advancing set of tools makes it possible to have a customer-driven interface through a conversational Chatbot Platform. You can unlock the exclusive hypergrowth of your business and offer a seamless purchasing experience over the site. It runs over Facebook Messenger like ManyChat and supports other crucial areas and platforms to automate the whole business. It leads to dramatically accelerate the sales cycle by gathering qualified leads. Within just two years, the company has become one of the fastest-growing SaaS companies. Also, it got into several news and lists such as Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur’s Top Company Cultures, Boston Business Journal’s Best Places to Work, and more. It can be an ultimate choice because you can get started for free today via its platform. 

Company overview 

Year founded: 2014 

HQ location: Cambridge MA 

Features

Unlike old and rusty marketing and sales ways that depend on cold calls, countless follow-up e-mails, Drift connects with your potential audience via AI bots, provides you endless opportunities, and more. 

drift logo

2. BotPenguin

BotPenguin is an AI-powered free bot maker for sites and other social media platforms.  It is an excellent part of this Chatbot Platform as it offers several sizes and types of pre-built automation or templates which combine all needed features. It involves e-mail marketing, CRM, CSS, machine learning, marketing automation for a powerful brand image. It involves platforms such as Square, Telegram, Facebook, WordPress, Salesforce, and more. It is considered one of the most feasible options for small-scale businesses or brands. You can commence the whole process without any cost and let your brand automate its online presence with less or no investment. Thus, create your chatbot with BotPenguin and generate qualified leads, book appointments, place orders, and shop with just a few clicks.

Company overview

Year founded: 2016

HQ location: Chicago, Illinois, US

Features

  1. As per the industry type, several use cases, whether you are from healthcare, e-commerce, or any other business, you will get a perfect bot here. 
  2. BotPenguin offers a Quick launch and building platform.
  3. Personalized Chatbot Platform.
  4. A seamless dashboard to keep track of all the needed data and insights.
  5. Also, it provides a Template bot building

BotPenguin-Logo

3. ActiveCampaign 

ActiveCampaign  Chatbot Platform falls under the category-defining customer experience automation (CXA). It helps over 120,000 businesses or brands in around 100 countries. It lets you meaningfully engage your users and gathers relevant information. Approximately 70% of its clients use its 300+ integrations such as Shopify, Facebook, Eventbrite, and more. It’s pricing chart starts from $9 a month. So, it’s quite reasonable to go for ManyChat.

Company overview 

Year founded: 2003  

HQ location: Chicago, IL  

Features

It delivers a high-touch experience, adding channels, additional teams, customer segmentation, deep insights, and managing complex relationships. 

  1. Track purchaser preferences, behavior, and other custom attributes.  
  2. Set the dialogue flow so that your messages are always targeted for the right audience base. 
  3. Use the whole data for better content creation and also upgrading your marketing strategy. 
  4. It helps you create campaigns with minimal cost and effort. 
  5. Offer a one-on-one experience to your customers. 

activecampaign

Check out this table for more quick insights!

This tabular data will help you make the right decision as per your budget rate, brand, and products or services. Take a look at the comparison between ManyChat, BotPenguin. So, stay tuned!

 

Chatbot Platform 

ManyChat  Drift  BotPenguin

ActiveCampaign

Ratings 

4.6 / 5.0  4.4 / 5.0  5.0 / 5.0 

4.6 / 5.0 

Pricing Plan Free: $0Premium: $10/per month  Free: $0Premium: Contact Free: $0 Little: $13/per month

(paid yearly)  

Lite: $9Plus: $49/per month 

(paid yearly) 

Highest Rated Feature  Lead Gathering, Social media marketing, 

Sales conversion 

Website: Conversational marketing, Live chat, 

Other channels: conversational marketing 

Live chat, Lead generation, sales conversion rate, Social media marketing Automated Email responses, Sending outbound emails,

Performance & reliability- marketing automation 

Top industries presented  

Marketing and Advertising, 

Education Management, Health & wellness, 

Real estate 

IT & services, Marketing, 

Education management 

E-commerce, Education, 

Healthcare, 

And more

Marketing and Advertising, Health and Fitness,

Professional Training & Coaching,

E-Learning,

Information Technology and Services

Conclusion

As of now, we are quite sure that you have ample information and relevant facts to understand every platform precisely. Now you can easily draw an accurate judgment about us and other alternatives. Take into consideration all your needs and choose the most ideal platform and let your brand image get stronger in the online market. With the visual editor, powerful tools, and much more, “BotPenguin” can be a game-changer for you!

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

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