Tag: chatbot for business

7 reasons you need Chatbot for your business

7 reasons you need Chatbot for your business

Introduction to chatbots

A chatbot is a software solution that can converse independently to engage customers, answer standard queries(fed to it from the backend), provide customer support, and help with lead capturing and conversion. The more advanced ones that are AI-based can fetch data, understand vague user responses, and deliver meaningful information to the user. Botpenguin is one such chatbot available readily. 

How chatbots are changing the world

According to Acquire’s report, 1.4 billion people are using chatbots, another report by Salesforce

recorded that 58% of users say that chatbots have changed their expectations of customer service and a similar one by Chatbots Life mentions that companies will save 2.5 billion customer service hours using chatbots by the end of 2023. There is no doubt that chatbots have permanently transformed the way customer service and the sales industry functions. 38 percent of the consumers have a positive perception of chatbots and 69 percent of the customers interact with chatbots at least once a month. It is safe to say that chatbots are here to stay and the future belongs to smarter AI-based solutions which can make the user experience better, save time and engage users in multiple ways and on multiple platforms.

Here are 7 reasons why Chatbots for Businesses

Always available customer support

‘Satisfied customer is the best source of advertisement’ 

One aspect of a business to which chatbots have proven to be indispensable is customer support. With a chatbot for business, you will never need to think about unattended customers again. After all an automated solution that can answer your customers’ queries, provide them information about your products/services, help them raise complaints (and the list goes on), is bound to become a panacea for all customer needs. 

Another channel through which a Chatbot for business helps customer support is the kind of connectivity it provides by being always available on your website or a Facebook chatbot or any other social platform you prefer. Customers can reach out to businesses anytime they want, ultimately leading to a better experience which results in more and more satisfied customers.

Improved Lead capturing, and conversion

In the present day scenario, businesses thrive on digital marketing through social media platforms, digital ads, search engine optimization, etc. According to a report by the Forrestor, the global digital marketing budget will reach 146 billion by 2023, and the market is predicted to grow at a healthy 9 percent for the next three years. With more and more businesses investing in digital marketing, it becomes vital that the incoming traffic is converted to meaningful leads to achieving growth and ROI. This is where chatbots play a role akin to a superhero. Chatbots not only engage the customer, help him navigate better for information he is looking at but also make the experience interesting and engaging which would otherwise be a mundane affair, having to skim through pools of information and static forms. Chatbots can also be deployed on platforms like creating a Facebook chatbot for business, chatbot for a website, integrating the chatbot with your CRM, etc. This translates into better revenues through the collection of useful data which helps convert more leads into sales.

Time and cost savings

According to a prediction based on collected data, Chatbots life(a renowned chatbot publishing and consulting firm), chatbots can cut operational costs by 30%, another report by Acquire mentions that 37% of people use a customer service Bot to get a quick answer in emergencies. The data directly suggests that chatbots minimize user service time and help save costs by answering standard queries, which would otherwise have to be answered manually. Using a chatbot for business results in minimum errors and zero human bias which directly translates into higher efficiency and productivity for the workforce on account of saved time.   

Gaining insights about consumer behavior

One of the more sought after uses of a chatbot is to interact and engage with customers. In the process of interaction, the chatbots invariably end up collecting vast amounts of user data. This data can be analyzed to gain insights into various parameters such as timings the users are most active, kind of expectations they have, from which location does one get more customers, and so on. The data analysis based on shortlisted parameters can give valuable insights based on which businesses can be transformed to better serve customers and grow faster, in this age of data, a solution that can efficiently serve customers as well as collect useful data about them is a godsend. 

Chatbots have negligible setup cost and time

Most of the software solutions in the market, typically the ones that are customized for a particular business, can take months for deployment. But here is where the deal becomes sweeter in case of a chatbot for business, chatbots are ready to use solutions and the better ones can be customized and set up in less than half an hour. This gives chatbots a clear edge over any other solution when it comes to lead and set up time. 

Chatbots are extremely user friendly

Chatbots for businesses have innumerable uses and it is very easy for one to not account for the ‘user experience factor’. Nowadays the user not only demands an instant solution but also wants the solution to be easy to use and understand. After all the success of a software solution depends ultimately on the ease with which the user can operate it and this where chatbots score extra brownie points as they are very uncomplicated for the user to interact with. 

Chatbots are becoming smarter by the day

Many of the chatbots for businesses available are AI-based. AI is still in its nascent stage and as AI improves, the chatbots are going to get smarter by the day. Not only a chatbot for business will be able to do the usual stuff but might also help in better prediction and analytics on the go or might be able to engage customers in other innovative ways as they become smarter. To be frank there are no limits to the technology on which say a BotPenguin(an AI-based chatbot creating platform) is based and therefore there is no limit to what the chatbot could do as the technology makes progress.

Conclusion

The only conclusion that can be drawn is that chatbot for business is going to become a necessity rather than an option soon. Businesses that use a chatbot will gain consumer trust, achieve more sales, and optimality in operations and will have an edge over those not using one. So if you are wondering whether to use a chatbot for your business, I would recommend that this is the time to get ahead of the curve and buy one given the innumerable advantages it brings with itself.

Although there are many options out in the market one of the best ones available is ‘BotPenguin- an AI-based chatbot maker’, the platform is smart, has a user interface that is better than any other, and is surprisingly affordable. You can also create a chatbot on multiple platforms such as chatbot for a website, Facebook chatbot, WhatsApp among other social platforms.

To sum it all up, use a chatbot to take care of your customers better, sprint ahead of the competition and grow manifold within no time.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

5 reasons why chatbots are the all-in-one solution for your business problems

5 Reasons Why Chatbots Are the All-In-One Solution for Your Business Problems

Do you ever think that your business needs a new marketing strategy? Or Do you feel that your business requires modern technology Or your business is lagging in the industry?

If yes, then you better think “out of the box” while formulating marketing strategies and engage the latest technology in your business because it can help you achieve all the objectives and make your business reach new heights.

Here are some of the exciting technologies that can help your business, such as Augmented Reality devices, Artificial Intelligence, Machine Learning, Drone cameras, Wearable Technology, and Chatbot for business.

When we talk about fastest growing technologies, we cannot deny the fact that Chatbot for business have proved to be the new wave in the industry. This technology has changed the ways to reach out to customers, the way customers shop, and the ways to provide customer support.

Let’s explore the different ways in which chatbots help your business to grow:

Customer support made easy:

For a well-established company, answering user queries is the most critical tactic that goes a long way in getting you success. Interacting with users and giving them satisfactory responses must come naturally.

But, getting back to every customer feels like next to impossible.

With customer service chatbot, this process is simple as they never turn a user away and provides them 24/7 customer service and enhances customer experience by providing quick responses.

Lead Generation:

Many times, due to incomplete information in the lead forms and lack of immediate assistance, prospective customers drop off. But with chatbot for business, it is no more a problem.

When appropriately integrated, lead generation chatbot can automatically drop new leads directly into your automation tool. And if you wish to have long-term relations with your customers, you need an AI chatbot technology that will act as a personal relationship manager.

• Provides personal assistance:

Undoubtedly, the internet has made consumer’s life much, but it also has made them even lazier. Customers now find it tiring to go through the website for finding a particular product. They want secure options in a single click. And for that what better than a chatbot for the site.

These interactive chatbot for business chat with your customers and ask them what they are looking for and come up with relevant suggestions. These prove to be much convenient to your users rather than going through the whole of the website searching for that one particular product.

For instance, you have an online bookselling site, and then your chatbot for business will ask your user-What genre of books would you like to read? Once the user answers, it comes up with the relevant results and also suggests the best books based on the user’s interests.

• Increases sales by influencing buyer’s decisions:

Conversational AI provides a good user experience by engaging them into conversation first. Bots ask them specific questions and identify the user’s intent to equip them further relevant suggestions.

That will provide a personalized experience to users who save a lot of user’s time, and quick resolution to their queries also influence the buyer’s decision.

And moreover, happy customers provide useful feedback and helps in increasing sales by further recommendations.

• Savings:

Chatbot for business not only helps you to increase engagement with users but also helps in cost-cutting operations.

Chatbot in business

They perform operations that a human would perform otherwise and saves you the need of engaging a large number of customer service personnel. Besides, if you use BotPenguin to create a free chatbot for your business, then it allows you a lot of savings.

Conclusion:

Nobody can deny the fact that the chatbots are evolving rapidly and growing into a large chatbot industry. Its popularity signifies that it can easily handle various business operations and are continuously helping enterprises to increase customer engagement.

With daily use of chatbots, they are becoming even more intelligent, and it is no more a taboo in the minds of customers to interact with bots. Customers now feel that chatbot for business are more helpful in providing assistance rather than a human.

“9 out of 10 customers would love to interact with brands through messaging.”

Now you feel the necessity to engage chatbot in your business? Then try and create a chatbot for FREE via BotPenguin.

Bot penguin is an AI-powered chatbot maker that enables you quickly and easily to build custom chatbots to communicate and engage your customers on the website, Facebook messenger, and other chatbot platforms. It offers reasonable pricing, which saves your huge chunks of investment.

We would like to know your opinions about our blog post; please provide your comments below.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Chatbot Trends 2019: A Complete Report

Chatbot Trends 2019

One of the biggest reason for the increasing chatbot trends in 2019 is that the user does not need any technical knowledge to interact with chatbots.

“More than 61% of people say that messaging as a way of communication is the easiest and most convenient way to connect with a business.”

Users need to enter their queries and get an instant response. Many people use instant messaging in their free time for interaction with their friends.

And that is the reason why most people enjoy using chatbots as a medium to solve their queries.

Insights for Chatbots in business:

o More users will begin to communicate with the company. Such is the belief that 70% of consumers will start to discuss their problems and queries with the business.

o According to the latest survey reports, over 59% of users are expected to use it for purchasing more in the future.

o 68% of users expect better user experience using chatbots.

“64% of business respondents believe that chatbots allow them to provide a more personalized service experience for customers.”

Instant messaging is an attractive feature to attract customers to ask their queries. Is it enough for a chatbot to attract users?

Well, the clear answer is NO, not only speed matters but also the relevance of the answer to the query matters. In case of response time is fast but the answer is not at all relevant, then it is of no use.

chatbot trends
chatbot trends 2019

If you think that the process of building a chatbot is, but implementation is easy, then you must look at these statistics.

According to US Internet users, some challenges faced by them are:

• 47.5% of users say that there are too many unhelpful responses.

• 28.2% of users say that these provide bad suggestions.

• 24.2% of users say that chatbots take too long to respond to their queries.

• 39.5% of users say that it redirects to self- serve FAQs.

• 40.7% of users say that the answers provided are creepy.

“58% of respondents believe that chatbots were not as effective as expected.”

Companies using chatbots see many areas for improvement to make the chatbot more effective.

Not only users but many organizations have encountered errors while using chatbots:

• 59% of respondents say that chatbots often misunderstand requests.

• 30% say that chatbots often execute inaccurate commands.

• 14% say that these often provide incorrect information.

• 29% refer to its security and privacy issue.

But still, chatbots are not ineffective or inefficient, as, with the increasing chatbot trends, more accurate technology is implemented to make them more intelligent and efficient.

As per the prediction, by 2022, 85% of enterprises will use chatbot.

According to Google chatbot trends, there is small annual growth every year, which means that people are still interested to know and use chatbot technology.

Increasing chatbot trends in businesses:

• More than 79% agree introduction of chatbot will help accelerate new technology implementation in their companies.

• 46% use AI for voice dictation.

• 26% to support teamwork.

• 24% use to manage employee schedule.

• 14% for customer service assistant.

• 13% to manage IT services.

Major industries benefiting from chatbots:

I. Hospitality

To make the process of finding hotels, restaurants, and booking easy for their customers and provide better service, the hospitality industry has engaged bots for their functioning and is coming out with a huge success.

II. Retail

Bots are becoming a hub for marketing products and increasing sales in the retail sector. They help in conversion even when the physical store is not open, and people still are interested in their products only through chatbots.

III. Customer Service

It is very beneficial for businesses who want to provide their customer fast and 24/7 service. It also helps in lead generation operations. Many companies even rely on their leads to sustain and expand their business.

IV. Real Estate

They don’t have a direct connection to this industry i.e., it does not perform the primary function of agent-client relationship but answers all the questions customers ask about real estate or buying the property or home.

V. Banking

They can easily manage the multiple tasks performed by banks. The functions performed by banks are specific, which involves giving particular commands to pre-defined commands which can easily be accomplished like transferring funds, checking balances.

Conclusion:

In the next five years, Chatbots will handle 85% of customer interaction without human intervention. 50% of enterprises will spend more money on chatbots rather than mobile apps.

Cost saving with the use of chatbot conversation is going to be $8 Billion. Companies will save 2.5 Billion hours. $1.3Billion will be the overall market size for chatbots in the world.

The chatbot industry is a rapidly growing industry and to become a part of this great success and to engage chatbot in your business.

Click here https://botpenguin.com/ to create a chatbot for your business for FREE today.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

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