Tag: Chatbot development

New Technologies Used in Chatbot Platforms Enhancing User Experience


The idea of bots and Chatbot Platforms can be a little intimidating because, after all, robots changed the way we used to perceive living and professionalism.

To be honest, they kind of freak us out!

Jokes apart, the truth is they aren’t here to take over the world but to make life easier and more productive in terms of working. With the chatbots’ innovation, the burden of time-consuming tasks was quickly transferred to an automated system, allowing the businesses to serve their prospects better.

They leverage messaging platforms like SMS text, website chat windows, and other social media platforms to receive and respond.

But the questions are: What types of business bots exist? How are they using Technology for constant learning? What is a chatbot platform? 

What end-users expect from chatbots?

To answer these questions, let’s dive into some more details. Moreover, the key things your prospects want or expect from chatbots are:

  1. Get prompt solutions.
  2. Considering their queries instantly.
  3. Guidance and a better knowledge base throughout the process.
  4. And a seamless user experience.

Now all this can be achieved with constant advancements and how chatbot development platforms are working towards adopting new technologies to make bots smarter and intelligent for the future.

There’s no doubt that bots are one of the crucial elements to succeed in the digital marketplace. It is one way to stay competitive in modern-day commerce and automate systems as soon as possible.

Value of bots in the market

So this is seen in the rise of multiple industries, especially in e-commerce. The increase of self-checkout at e-stores and other online marketplaces shows how Chatbot Platforms lead businesses towards ultimate glory.

The business giant “Amazon” came up with the stores without any cashiers, limiting human intervention to only necessary queries. It means how rapidly chatbot development is shaping brands.

The value of bots comes from their ability and powers given by the chatbot development platforms. Every single element together makes it a successful chatbot to support any particular brand or business.

AI bots have already touched businesses, from banks and hospitals to real estate and e-stores, and all types and sizes of units. They aren’t just benefiting businesses but also providing support to non-profit organizations and educational institutions.

The chatbot development is emerging quickly and supporting bots to get more feasible and flexible in terms of conversation. The majority of digital businesses are offering chatbot-based solutions for their users and expanding their power.

Here are some of them and how they’re advancing chatbot development.

So, let’s discuss what the new technologies used by Chatbot Platforms are.

Artificial intelligence and NLP

Mainly, there are two ways through which chatbot development platforms formulates bots:

Pre-set or Rule-based chatbots are those users who provide inputs by selecting buttons or options instead of typing themselves. It limits users to communicate the actual query.

Whereas, AI-based and NLP (natural language processing) chatbots are way more intelligent and can continuously learn while interacting with the users.

According to Chatbot Platforms, the first type is the easiest to implement but doesn’t make a greater impact. However, AI-powered bots can still make a major impact on the business in less time and effort.

With the right choice of the chatbot development team, you can save lots of money and raise revenue and overall customer support services.

Hence, chatbot development platforms use high-end technologies such as NLP and AI, the way bots are formed with this Technology are already emerging the best and improving constantly.

With these, bots can have a better future, as it’ll be able to:

  1. Respond precisely to user’s queries.
  2. Understanding the user’s intent.
  3. Ability to collect information for analysis.
  4. Develops an EQ or emotional sense.

Hence, AI, Machine learning, and NLP help chatbots interact in a more human-like way.

To know more about, What is artificial intelligence? Read our blog.


E-Commerce Chatbot Platforms 

Chatbots have proven their caliber to be highly effective at raising sales and leads to many types of business organizations. For example-

  1. Real estate- A real estate company can use Chatbot Platforms to gather relevant and qualified leads and can save time and get a better customer base.
  2. A beauty salon- can leverage chatbot development platforms to attract and engage new clients and more manageable appointment bookings in a few taps.
  3. Restaurants- can use a chatbot to accept to-go orders and to offer a platform for customers to order in a few minutes or dining reservations.

These are some of the impactful applications of chatbots, but there’s one industry that is getting full-fledged day by day. And here it is- E-Commerce or online retailers.


As per the chatbot development platforms, it makes perfect sense. E-Commerce businesses happen online, and bots can be with the users every step of the way. E-stores are gaining popularity and huge appreciation in terms of services and convenience.

Even with limited funds, it’s easy to integrate a chatbot via Chatbot Platforms. It is estimated that by 2040 95% of purchases will be online; this says the future of bots is quite bright.

According to Shopify, in 2017, eCommerce was responsible for $2.3 trillion in sales, which is nearly double to $4.5 trillion by 2021.

Voice-Activation Technology

The chatbot development is also amalgamating voice-activation, which converse users via pre-recorded audio messages instead of written text.

The most popular and live examples are- Google and Amazon Echo. These smart speakers cum assistants rose about 40% in the US last year. And the main reason because the tech that powers them is constantly refining.


While chatbot development came up with voice-powered bots, they aren’t right for every type because of some reasons:

  1. The installation money can be quite more, but in my opinion, it’s worth it if we’ll consider the benefits. To build a quality voice-based chatbot, you need to partner with the best Chatbot Platforms.
  2. These bots can run on platforms such as computers and cell phones, but the user needs to have a separate device to talk via voice in some cases.

However, I think these hindrances will fall away soon with the constant upgradation. Voice-bots are one of those hands-free and engaging.

Raising Interactivity 

The high-end Technology made it possible to see bots automating and functioning almost everywhere, whether it’s a website, e-store, or any other social media platforms. The day is quite near where robots will conversate with each other and let the people have instant solutions and executions.

In addition, interoperability is one of those concepts that is constantly emerging and makes bots even more useful.

Interoperability among Chatbot Platforms means the full and ultimate utilization. The users can interact on Facebook Messenger to browse production services and can ask questions via speakers to order specific things and more. They can also make appointments for health checkups, beauty roundups, and everything remaining. You can also send reminders and alerts about cart abundance arrival of the fresh new collection over your e-store. This concept will help your business make your audience stay updated to raise your scalability and growth.

Final Thoughts

AI chatbots are already considered amongst the most powerful and vibrant Technology ever. And they provide an exclusive set of services to all the businesses out there. But when coupled with other advancing models and tools, they’ll soon take over the business world to new heights.

If you want to be a part of this race, then you must visit BotPenguin to have your business bot today by itself.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

A Complete Guide on Chatbot Development

Chatbot Development

You might have heard about chatbots and for sure interacted with one too. And if you thought like a businessman, you probably thought it could be of use in your business. Here where you are right, most companies tend to choose newer and unique ways of communicating with their audience. And that’s what chatbots are in trend.

In short, a chatbot is an AI-powered software that can do several already programmed tasks without human interruption. As the name suggests, the most apparent function is to have a dialogue with the users. Every bot performs different functions as the range differs, such as personal assistant, restaurant reservation, providing requested dates in other provinces, like the flight schedule or weather forecasts.

Why Do You Need to Think About Chatbot Development?

Bots have a lot to offer to every business out there, struggling with effective communication with the audience. Notably, if you determine its purpose and functionality based on the needs of your business or brand. Here are some of the highlights listed below that every sphere going to like:

#1. Saves human staff/resources

Bots don’t get tired of answering repetitive questions, or inquiries like human staff do. With this, you can save more of your human resources and their efforts. Instead, they will be of use in more complex and prominent business jobs or areas.

#2. Showcase a better brand image

With chatbots, you can be present for your audience round the clock, and customers can get the desired information anytime they decide to make a purchase, which creates a sense of being heard. Hence, it develops a better image of your brand in the eyes of your prospects.

#3. Cost-effective

You might be wondering that Chatbot development bears higher costs than you are mistaken here. As ai chatbot development costs less than app development. And you will save a lot of money and serve a great bunch of benefits too. Hence, replace the human target factor for more superficial inquiries from prospects.

#4. A great way to fight the competition

As you already know, chatbots tend to be adopted by most businesses in numerous sectors shortly. Thus, being among the first ones will give you leadership in your industry to build a tech-savvy user interface.

#5. Quicker processes

An ai chatbot isn’t limited by the number of conversations and can respond to multiple prospects simultaneously. And have the ability to read the customers effectively, unlike humans do. It makes the whole process more efficient and faster.

How do they Function?

Now let’s discuss how exactly chatbots function and what helps in smart Chatbot development. The leading technologies termed as the backbone of ai chatbot development are machine learning, artificial intelligence, and NLP (natural language processing). The moment any question or query is presented to a bot, complex algorithms process the input and understand the query’s right tone and context. The user is asking and determining an appropriate answer. Hence, they have to rely on the algorithms’ ability to detect the complexity of both written and spoken words. It might have noticed some bots perform this task quite well, and it’s tough to differentiate it as a human or machine. Moreover, handling human talk or text is one of the biggest challenges, but the bot does quite well if trained and utilized tightly and in the right position.

Technology behind Bots

There are some of the elements that make sure your bot functions well. API (application programming interface) makes it possible for your chatbot to interact between your application and users via voice or text message. Whereas, during the Chatbot development process, your bot’s intelligence will depend on the way you apply machine learning while deploying the bot in your systems.

Moreover, if you want to know deeply about the whole Chatbot development process, it is not enough to know only about technology. For instance, you would be excited to find out different tools and design elements and have a more comprehensive picture before making a final decision. It is always wise to go with proper research and study before deploying anything to your business, directly impacting the functioning and growth. But before moving forward, let’s take a quick look over some of the technology.

Rule-based: a user asks a particular question or inputs the query, bot replies with an answer as per the pre-set answers.

Under adaptive AI: here, the bot will learn from the unlabeled data in addition to the probabilities of two former generations and past inputs.

Under supervised AI: a massive bunch of labeled data is created to imitate prospects’ future situations and behavioral patterns.

During the initial Chatbot development, the first generation bots can perform more straightforward tasks and be built by ordinary programming languages. Whereas, in the second and third generations, NLP steps gave birth to more intelligent and smart bots ever in the marketplace.

Tools to have AI Chatbot Development

One of the prevailing confusion is between Chatbot development and publishing platforms. The main difference is that the publishing platform is the sphere where you can interact with your bot. Ai chatbot development platform is like tools that enable you to build or deploy the bot on your system. You can quickly get partnered with a chatbot development company that offers an easy peasy way of developing bots without any coding. Let’s discuss some of the famous platforms.

#1. Microsoft Azure Bot Service

It provides Chatbot development services with SDK and portal and a chatbot connector that enables you to connect with other social media platforms. It also helps you debug your bot and a plethora of sample bots, from which you can quickly get the ideal bot for your brand.

It goes best for developers and gives the power of creating highly interactive chatbots.

#2. QnA Maker

Another bot from Microsoft is that it is quite helpful for businesses that need to ask frequent questions from their target audience about products and services. QnA Maker helps you in Chatbot development for FAQs URLs and other structured documents and manuals within a few minutes.

#3. IBM Watson

It is one of the most preferred, where you can develop AI bots. The benefit of it is its capability to serve different spheres and manage complex conversational circumstances with ease. If you think of doing a Chatbot development, you must start while considering all your requirements and what scenarios need to be addressed by your chatbot.

#4. BotPenguin

Last but not least is “BotPenguin,” which has been making its mark since its existence. Quite popular among small-scale businesses because of its full-fledged suite of tools at a very feasible pricing chart. You can have a highly competitive and smart chatbot serving your customers within a few minutes. Moreover, it considers all your needs and industry types and offers you an ideal bot for your marketing strategy.

Best Practices for Chatbot Development

To grow in the long run, you need to focus on the latest technology and trends, and that’s what you can achieve via ai chatbot development. With the innovation of a rich set of bots, you can make your business more comparative and robust in the digital marketplace. Moreover, many companies may ask- what’s the strategy behind successful Chabot development.

#1. Recognize the right use case scenario

With the improvisations in chatbot technology, businesses in different sectors find their way into more use cases. Some companies use cases are finance bots, virtual assistants, supplementing HR practices, and more. The type of use case will solely depend on you and the business type or area you are thinking of deploying.

#2. Select the right Chatbot development framework

Businesses can develop bots from scratch or use comprehensive frameworks. These are aimed to mass-produce chatbots. You can take support from a chatbot development company with its frameworks and specialized offerings.

Prominent frameworks:
Microsoft bot framework
Facebook bot engine (Wit.ai)
Chat script

#3. Know your audience base

Before initializing the actual development, one of the most important steps is to have a deep understanding of the product and its audience base. Hence, the first motive should be to understand your bot’s role for your audience base. As there are some main categories of bots:

Commerce bots
News chatbots
Entertainment chatbots
Utility bots
Customer service chatbot

#4. Connect the relevant systems

A bot is said to be well designed and programmed if it can automate daily tasks. Hence, it should fit into your business model like an employee to help you in the long run. A bot should have understood the main brand idea and logic to communicate with the prospects effectively. Implement your bot with internal communication channels such as Trello and Slack. With this, you can directly export the leads to the existing sales management without any delay. That’s how you can function both internally and externally more smoothly.


Bots are considered the ultimate future of the marketplace. With easy peasy developing ways, soon every individual will be able to integrate bots into their systems. So, why do you think for a long time?

Gear up and partner with the best chatbot development company, get on the new wave of the technological market, and lead your business thrift to ultimate success. So, “BotPenguin” is here to support the Chatbot development process. For any questions, feel free to contact us.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

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