Tag: build a chatbot

Build a Chatbot with these 10 Easy Steps

You always wanted to discover how chatbots will be effective for your business but could not? You always wanted to design your own chatbot, but could not?

There is no need to search anymore, you can do it now simply by following these easy steps:

Build Chatbot in 10 easy steps

1. Understand your chatbot’s goals and define them: 

First, the most important thing is to identify and be specific in what your chatbot actual goals are. You must specify the kind of goals you want to achieve using it, do you want to use it to sell something? Or just want to answer customer queries? or want to increase customer engagement?

2. Do thorough research about your target users:

Once you are clear with the goal of your chatbot, you must do detailed research on your users about what they actually want and what their needs are.

Then you must ensure that your chatbot goals match with the user’s needs. If not, then you need to realign the goals that you wish to achieve with your chatbot.

3. Create a user Persona Beforehand:

After you have done a detailed study about who the target users are and what are their needs, start creating user personas, in simple words, decide a personality of your target users and define their parameters:

· What will be the age group?

· Which genders are to be targeted?

· The language of the users.

· Their tentative location.

· Their professions.

4. Create a list of topics you want to cover:

Once you know about the goals and target, start creating a list where you need to sum up the topics that you intend your chatbot to cover e.g what all questions it can answer.

It becomes really important for you to define which topics your chatbot can cover, obviously you cannot expect it to do everything.

5. Be specific about the figure of speech:

After finishing with the preliminary steps, a really important aspect is to be taken care of i.e. you must give a personality to your chatbot and that personality must define your brand.

You must give it the same figure of speech as your target users. Be clear about the tone of your bot, decide on different aspects, make choices about the style of the chatbot. The style must be engaging to the user and must create a connection between your brand and the user.

6. Pick the right building platform:

This is one of the most essential parts- to pick out an appropriate and suitable channel for building a chatbot out of innumerable chatbot building platforms.

 While making the decision the following things need to be considered:

· Integrations: Decide which Integrations you require for your chatbot i.e. Facebook Messenger, Slack, Whatsapp, Skype, Viber, and many more. Some of the channels offer more Integrations, you must decide accordingly.

· NLP:You must know, if you require a bot that can understand Natural Language or just a rule-based chatbot that provides responses as per previously served responses then it has to be a Natural Language Processing based

· Customization: You must decide about the customizations you require in your chatbot. Pick a chatbot maker platform that allows you to customize your bot and various features associated with it. 

· Functioning: You must pick a platform that suits your business needs i.e if you want your chatbot to deliver some valuable information to the customers, it must enable you to do so.

7. Design your conversation flow:

Once you choose the suitable chatbot builder, start framing a set of dialogs according to the use cases that apply.

Define greetings first and then start giving dialogs to your bot. Decide on topics and subtopics, then frame suggestions and quick replies for the bot.

8. Be clear and concise:

While framing dialogs, do not overdo anything. Do not create complex sentences, try to encapsulate information in short and simple sentences. Do not try to pass on too much information at the start. Let the user get engaged first. The tone of your bot must be consistent. It must provide such an experience to the users as if they are having a conversation in real-time.

9. Architect the NLP:

Natural Language Processing allows your bot to understand natural language. When a user inputs text in natural language(informal), the chatbot understands it and provides a response accordingly.

The NLP adds a great set of qualities to your bot which improves the user experience and handles user queries better.

10. Make timely revisions

Even though you think that your bot is good to go, it is always important to make revisions and test your bot before launch. 

Always be ready for failures, and be ready with a different conversational flow if the users don’t get engaged in the first attempt. In case the bot is unable to understand and answer the user queries, you must provide an alternative, maybe to redirect to the help page or pass on the conversation to a human, so that no user gets disappointed. Hence it is important that you choose a chatbot building platform that provides the option of NLP as well as live chat feature in the bot.

Conclusion: 

If you follow all the above steps carefully, you are bound to get great results. Just keep your approach simple and precise while designing your chatbot and the accompanying chat flow. You will see your business grow faster and more efficiently with the right chatbot platform by your side.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

Make your own Chatbot with these 10 Easy Steps:

Make your own Chatbot with these 10 Easy Steps

You always wanted to discover how chatbots will be effective for your business but could not? You always wanted to design your chatbot but could not?

That’s okay. You can do it now only by following these simple steps that I’ll explain today.


1. Understand your chatbot’s goals and define them:

First of all, it is essential to identify and be specific in what your chatbot’s actual goals are.
You must specify that does your chatbot wants to sell something? Or wants to answer customer queries? or wants to increase customer engagement?

2. Do a thorough study of your target users:

Once you are clear with the goal of your chatbot, you must make a detailed research on your users about what they want and what are their needs.

Then you must ensure that your chatbot goals match with the user’s needs. If not, then your bot is of no use neither to your client nor their customer.

3. Create a user Persona Beforehand:

After you have made a detailed study about who are the target users and what are their needs, start creating user personas, in simple words, decide a personality of your target users and define their parameters:
· What will be the age data?
· Which genders are to be targeted?
· The language and the use of the users.
· Their location.
· Their areas of the profession.

4. Create a list of topics you want to cover:

Once you know about the goals and target, start creating a list where you need to sum up the topics that you intend your chatbot to cover.

It becomes really important for you to define that which topics your chatbot can cover. Obviously, you cannot ask it to do everything.

5. Be specific about the figure of speech:

Once you are done with the preliminary steps, here comes a really important aspect to be taken care of, i.e. you must give a personality to your chatbot, and that personality must define your brand.

You must give it some figure of speech as your target users. Be clear about the tone of your bot decide on different aspects, make choices about the style of the chatbot. The style must be engaging to the user and must create a connection between your brand and the user.

6. Pick the channel:

Here comes one of the essential part and, i.e. to pick out an appropriate and suitable channel to make your own chatbot out of the various number of chatbot building platforms.

While making the decision to make your own chatbot, these things need to be considered:

· Integrations:

Decide which Integrations you require for your chatbot, i.e. Facebook Messenger, Slack, Whatsapp, Skype, Viber, and many more. Some of the channels offer more Integrations, you must decide accordingly.

· NLU:

You must know if you require a bot that can understand Natural Language or just a rule-based chatbot that responds as per previously served responses.

· Customization:

You must decide about that customization you require in your chatbot. Pick a channel that allows you to customize your bot where you can make changes to the conversational flow also.

· Functioning:

You must pick a channel that suits your business needs, i.e. if you want your chatbot to deliver some valuable information to customers, it must allow you.

7. Design your conversational flow:

Once you choose the suitable chatbot builder, start framing a set of dialogues according to the use cases.

Define greetings first and then start giving dialogues to your bot. Decide on topics and subtopics, then frame suggestions and quick replies for the bot.

8. Be clear and concise:

While framing dialogues, do not overdo anything. Do not create complex sentences, define every information in short and simple sentences. Do not write an abundance of information at the starting. Let the user ask first. The tone of your bot must be consistent. It must provide such an experience to the users that they are having a conversation in real-time.

9.Architect the NLU:

Natural Language Understanding allows your bot to understand natural language. When a user inputs text in natural language, the chatbot understands it and provides response accordingly.

The NLU adds a great set of qualities to your bot, which definitely improves the user experience, and it is important to manage it.

10. Make timely revisions:

Even though you think that your bot is good to go, but it is always important to make revisions and test your bot before launch.

Always be ready for failures, and always be prepared with an alternative for all the failed conversations. In case the bot is unable to understand and answer the user queries, you must provide an option, maybe to redirect to help page or pass on the conversation to a human, so that no user gets disappointed.

As you have to understand that the process to make your own chatbot is sometimes time-consuming and requires patience as you have to handle some errors as well.

Conclusion:

If you follow all the above steps carefully, you’ll surely get a great result. Just keep your approach simple and precise while designing your own chatbot, and you are good to go.

Web programming, also known as web development, is the creation of dynamic web applications. ... A lot of people learn web coding because they want to create the next Facebook or find a job in the industry. But it's also a good choice if you just want a general introduction to coding, since it's super easy to get started.

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