MyLiveChat : Pros, Cons & Alternatives

MyLiveChat : Pros, Cons & Alternatives

MyLiveChat Pros, Cons _ Alternatives

Live Chat software has been around for a while, but they have only started to show their exceptional use case recently. The pandemic only further proved how important Live Chat might become in the future. According to SuperOffice, today, more than 41% of customers expect live chat on a website. Customer service is experiencing a swift change in its value to companies and how it’s handled. Many companies have started using live chat software to provide exceptional multi-channel support to their customers and website visitors. The dilemma?“Which Live chat provider is the best for my business?” MyLiveChat is one of the first live chat service providers, and as a highly reputed one, you must be wondering what the pros and cons are and if it’s the best choice for you. 

MyLiveChat also has quite a few- modern, scalable alternatives, but this blog will cover the best ones. 

Summary

MyLiveChat is a free-to-use, customer service sales tool that lets your agents communicate with website or app visitors in real-time and can be installed without any coding knowledge.


MyLiveChat can help you engage with webpage viewers by letting them talk to a live agent. Agents can answer queries, suggest services or products, and give it a human touch, a need chatbots boast about but can’t necessarily meet.


Pros of MyLiveChat

  • Cost-Effectiveness and Simplicity 

  • Customize and Personalize

  • Document/Picture sharing 

  • Unlimited Integrations 

Cons of MyLiveChat

  • No In-built Chatbot or Integration

  • Insufficient Free plan

Pricing


Free: $0/Month

Starter: $15/Month

Basic: $29/Month

Corporate: $59/Month

Enterprise: $99/Month


Alternatives


BotPenguin
LiveChat
HubSpot

What is MyLiveChat?

MyLiveChat is a free-to-use, customer service sales tool that lets your agents communicate with website or app visitors in real-time. It can be installed without any coding knowledge.

All you have to do is insert the MyLiveChat provided HTML code into your webpage. The best part is that it won’t interfere with your web page design as it is just an add-on for providing better customer service.

MyLiveChat can help you engage with webpage viewers by letting them talk to a live agent when needed. Agents can answer queries, suggest services or products, and give it a human touch, a need chatbots boast about but can’t necessarily meet.

MyLiveChat Pros

Cost-Effectiveness and Simplicity 

MyLiveChat is very User Friendly and simple to use. You don’t need a coder or any technical knowledge to set it up; copying a provided code into your website will give you the live chat widget. The free-of-cost factor doesn’t compromise on its speed and effectiveness in delivering direct back and forth conversation.

Customize and Personalize

Users can add themes and custom settings to MyLiveChat to add a more personal touch to the widget and dashboard. Adding themes can be done through templates or drag and drop features and is easier to install than similar providers. A lot of managers and administrators swear by personalization. If you’re one of them, this might be the ideal product for you.

Document/Picture sharing 

Oddly, most live chat solutions don’t come with file and picture sharing features. Consider that as a huge drawback of other live chat providers. The world is consuming gifs and memes. Not adapting to the change might make it hard for website visitors and customers to relate to your brand.

Unlimited Integrations 

MyLiveChat can integrate with multiple websites simultaneously; not every software does that free of cost. Most SaaS companies charge for subscriptions based on size, a number of website integrations, and agents.

MyliveChat is also available on mobile through apps, making it a great tool for businesses trying to cater to their customers on their preferred mode of communication. According to 99Films, 91% of consumers would like to receive text messages from brands over other options.

MyLiveChat Cons

No In-built Chatbot or Integration 

The biggest disadvantage of MyLiveChat is that it doesn’t come with a bot feature, nor can it be integrated with one. 

Human agents hold all real-time conversations with customers. A problem since humans aren’t available 24×7 and can be a costly option. Chatbots don’t need a paycheck and are available 24×7.

You can also forget gathering leads and having meaningful interactions with customers while the agents are offline. Research by HubSpot shows that 90% of customers rate an “immediate” response as essential when they have a customer service question.

Insufficient Free plan

There is a free plan on paper, but it lacks in all the facets where it matters. For instance, you can only use one agent to log onto your business account at a time. The problem arises if you have a good amount of customers or leads. Your support agents will not be able to keep up with all the customer queries simultaneously. 

What’s worse is, as covered earlier, there are no chatbots to save your day either. So you’ll have to say farewell to all those leads showing up on your webpage.

Even if you can be in touch with your customers and leads, the free plan has no white label for your branding and themes, displaying “MyLiveChat” on the chat widget.

MyLiveChat Pricing

MyLiveChat offers a four-tier plan, here are how they’re priced and the features you receive-

Free: $0/Month

  1. 1 Agent Seat
  2. Offline Messaging Delivery
  3. Multiple Simultaneous Chats
  4. Canned Responses
  5. Desktop & mobile apps
  6. JavaScript API
  7. Unlimited Websites
  8. Unlimited Chats
  9. Visitor Monitoring
  10. Customization
  11. SSL Certificate
  12. Email Chat Transcript
  13. File/Picture Sharing
  14. Typing Indicator
  15. 3 Year chat history

Starter: $15/Month

Free plan features and

  1. Chat Text Link
  2. Daily Time Sheet
  3. Email Reports
  4. White Label

Basic: $29/Month

Start pack and

  1. 2 Seats
  2. 5-year Chat history

Corporate: $59/Month

Everything in Basic and

  1. 5 Seats
  2. 5 Year chat history

Enterprise: $99/Month

Everything in Corporate and

  1. 10+ Agents
  2. 10-year chat history

MyLiveChat Alternatives

BotPenguin

BotPenguin is an AI-enabled live chat widget and chatbot provider that lets you quickly and easily build chatbots. It helps to communicate alongside support agents to ease their tasks and help engage with customers on websites, social media handles, and apps.

Features

  1. Chat Window
  2. Chatbot Builder
  3. Analytics Dashboard
  4. Easy Integrations
  5. Multiple channels
  6. Conversational UI
  7. Agent Chat interface
  8. Branching

MyLiveChat Versus BotPenguin

The major difference between MyLiveChat and BotPenguin is that BotPenguin is also a chatbot provider and the live chat features that MyLiveChat provides.

Integrating a chatbot with a live chat widget can save leads and answer queries when support agents are away. Something that a completely human-based live chat widget can’t achieve. A live chat widget can be great for your customer support team, but integrating a chatbot can work for your sales team by collecting leads as well. BotPenguin has a much more affordable solution made for startups and medium enterprises.

Pricing

Baby: Free

King: $4.17/Month

Emperor: Check out the website for details

LiveChat

LiveChat

Despite seeming like a pretty similar name and often getting confused between the two, LiveChat is a different software in actuality.

First launched in 2002, LiveChat is an online customer service software with online real-time chat, help desk software, and web analytics solution. It stores all lead and customer information from different communication channels in one place.

Features

  1. Canned responses
  2. Chat tags
  3. File sharing
  4. Chat transfer
  5. Chat ratings
  6. Ticket form
  7. Chat reports
  8. Data export
  9. Ticket reports
  10. Customer reports
  11. Dashboard
  12. Visitor banning
  13. Compliance

MyLiveChat Versus LiveChat

The major difference between the two live chat solutions is that LiveChat is a more complete, multi-use product. LiveChat offers a dashboard and analytics from all the integrations in one place. MyliveChat has a dashboard as well but is a lot less sophisticated. 

LiveChat has native integrations with popular CRM and Social media handles and chatbot providers. In contrast, with MyLiveChat, you’ll have to integrate it with the help of an app developer due to its complexity. However, MyLiveChat is certainly a more affordable solution.

Pricing

LiveChat has a four-tier pricing plan starting at:

Starter: $16/Month

Team: $33/Month

Business: $50/Month

Enterprise: Check out the website for details

HubSpot Live Chat

HubSpot Live Chat

HubSpot is more than a Live Chat service provider. It’s a cloud-based, all-in-one CRM designed to help manage your sales and marketing teams, boost ROI, and generate more leads. Companies using the HubSpot software could organize their contacts and keep track of every conversation they have with them. 

All chat conversations are automatically stored in an inbox augmented with HubSpot’s free CRM data.

Features
  1. Contact & Lead Management
  2. Live Chat & Bots
  3. Pipeline Management
  4. Contact & Company Insights
  5. Email Tracking
  6. Email Templates & Documents
  7. Gmail & Outlook Integration
  8. Facebook & Instagram Lead Ads
  9. Forms
  10. Contact Activity
  11. Conversations Inbox
  12. Meeting Scheduling
Pricing

The HubSpot Service Hub has a three-tier pricing plan-

Free

Starter: $45/Month

Professional: $360/Month

Enterprise: $1200/Month

MyLiveChat Versus HubSpot

As you can see, HubSpot is a very expensive option for its priced plans. However, it does offer a free plan for businesses that don’t need a very sophisticated tool or are still experimenting with an online Help Desk solution.

HubSpot offers solutions for all teams of your business. From the marketing team to the service team, and then the sales team, HubSpot has you covered. HubSpot is a more CRM-focused solution. So if you’re looking for a complete solution, HubSpot may just be your best alternative.

What is MyLiveChat?

MyLiveChat is a free-to-use, customer service sales tool that lets your agents communicate with website or app visitors in real-time. It can be installed without any coding knowledge.

 

All you have to do is insert the MyLiveChat provided HTML code into your webpage. The best part is that it won’t interfere with your web page design as it is just an add-on for providing better customer service.

 

MyLiveChat can help you engage with webpage viewers by letting them talk to a live agent when needed. Agents can answer queries, suggest services or products, and give it a human touch, a need chatbots boast about but can’t necessarily meet.

 

Pros of MyLiveChat

Pros of MyLiveChat

Cost-Effectiveness and Simplicity 

 

MyLiveChat is very User Friendly and simple to use. You don’t need a coder or any technical knowledge to set it up; copying a provided code into your website will give you the live chat widget. The free-of-cost factor doesn’t compromise on its speed and effectiveness in delivering direct back and forth conversation.

 

Customize and Personalize

 

Users can add themes and custom settings to MyLiveChat to add a more personal touch to the widget and dashboard. Adding themes can be done through templates or drag and drop features and is easier to install than similar providers. A lot of managers and administrators swear by personalization. If you’re one of them, this might be the ideal product for you.

 

Document/Picture sharing 

 

Oddly, most live chat solutions don’t come with file and picture sharing features. Consider that as a huge drawback of other live chat providers. The world is consuming gifs and memes. Not adapting to the change might make it hard for website visitors and customers to relate to your brand.

 

Unlimited Integrations 

 

MyLiveChat can integrate with multiple websites simultaneously; not every software does that free of cost. Most SaaS companies charge for subscriptions based on size, a number of website integrations, and agents.

 

MyliveChat is also available on mobile through apps, making it a great tool for businesses trying to cater to their customers on their preferred mode of communication. According to 99Films, 91% of consumers would like to receive text messages from brands over other options.

 

Cons of MyLiveChat

Cons of MyLiveChat

No In-built Chatbot or Integration 

 

The biggest disadvantage of MyLiveChat is that it doesn’t come with a bot feature, nor can it be integrated with one. 

 

Human agents hold all real-time conversations with customers. A problem since humans aren’t available 24×7 and can be a costly option. Chatbots don’t need a paycheck and are available 24×7.

 

You can also forget gathering leads and having meaningful interactions with customers while the agents are offline. Research by HubSpot shows that 90% of customers rate an “immediate” response as essential when they have a customer service question.

 

Insufficient Free plan

 

There is a free plan on paper, but it lacks in all the facets where it matters. For instance, you can only use one agent to log onto your business account at a time. The problem arises if you have a good amount of customers or leads. Your support agents will not be able to keep up with all the customer queries simultaneously. 

 

What’s worse is, as covered earlier, there are no chatbots to save your day either. So you’ll have to say farewell to all those leads showing up on your webpage.

 

Even if you can be in touch with your customers and leads, the free plan has no white label for your branding and themes, displaying “MyLiveChat” on the chat widget.

 

Pricing

 

MyLiveChat offers a four-tier plan, here are how they’re priced and the features you receive-

 

Free: $0/Month

  1. 1 Agent Seat
  2. Offline Messaging Delivery
  3. Multiple Simultaneous Chats
  4. Canned Responses
  5. Desktop & mobile apps
  6. JavaScript API
  7. Unlimited Websites
  8. Unlimited Chats
  9. Visitor Monitoring
  10. Customization
  11. SSL Certificate
  12. Email Chat Transcript
  13. File/Picture Sharing
  14. Typing Indicator
  15. 3 Year chat history

 

Starter: $15/Month

Free plan features and

 

  1. Chat Text Link
  2. Daily Time Sheet
  3. Email Reports
  4. White Label

 

Basic: $29/Month

Start pack and

  1. 2 Seats
  2. 5-year Chat history

 

Corporate: $59/Month

Everything in Basic and

 

  1. 5 Seats
  2. 5 Year chat history

 

Enterprise: $99/Month

Everything in Corporate and

 

  1. 10+ Agents
  2. 10-year chat history

Alternatives

 

MyliveChat alternative: BotPenguin

 

BotPenguin is an AI-enabled live chat widget and chatbot provider that lets you quickly and easily build chatbots. It helps to communicate alongside support agents to ease their tasks and help engage with customers on websites, social media handles, and apps.

 

Features

 

  1. Chat Window
  2. Chatbot Builder
  3. Analytics Dashboard
  4. Easy Integrations
  5. Multiple channels
  6. Conversational UI
  7. Agent Chat interface
  8. Branching

 

MyLiveChat Versus BotPenguin

 

The major difference between MyLiveChat and BotPenguin is that BotPenguin is also a chatbot provider and the live chat features that MyLiveChat provides.

Integrating a chatbot with a live chat widget can save leads and answer queries when support agents are away. Something that a completely human-based live chat widget can’t achieve. A live chat widget can be great for your customer support team, but integrating a chatbot can work for your sales team by collecting leads as well. BotPenguin has a much more affordable solution made for startups and medium enterprises.

 

Pricing

Baby: Free

King: $4.17/Month

Emperor: Check out the website for details

 

MyliveChat alternative : LiveChat

Despite seeming like a pretty similar name and often getting confused between the two, LiveChat is a different software in actuality.

First launched in 2002, LiveChat is an online customer service software with online real-time chat, help desk software, and web analytics solution. It stores all lead and customer information from different communication channels in one place.

 

Features

 

  1. Canned responses
  2. Chat tags
  3. File sharing
  4. Chat transfer
  5. Chat ratings
  6. Ticket form
  7. Chat reports
  8. Data export
  9. Ticket reports
  10. Customer reports
  11. Dashboard
  12. Visitor banning
  13. Compliance

 

MyLiveChat Versus LiveChat

 

The major difference between the two live chat solutions is that LiveChat is a more complete, multi-use product. LiveChat offers a dashboard and analytics from all the integrations in one place. MyliveChat has a dashboard as well but is a lot less sophisticated. 

 

LiveChat has native integrations with popular CRM and Social media handles and chatbot providers. In contrast, with MyLiveChat, you’ll have to integrate it with the help of an app developer due to its complexity. However, MyLiveChat is certainly a more affordable solution.

 

MyliveChat alternative: Pricing

LiveChat has a four-tier pricing plan starting at:

 

Starter: $16/Month

Team: $33/Month

Business: $50/Month

Enterprise: Check out the website for details

MyliveChat alternative: HubSpot Live Chat

 

HubSpot is more than a Live Chat service provider. It’s a cloud-based, all-in-one CRM designed to help manage your sales and marketing teams, boost ROI, and generate more leads. Companies using the HubSpot software could organize their contacts and keep track of every conversation they have with them. 

 

All chat conversations are automatically stored in an inbox augmented with HubSpot’s free CRM data.

 

Features

 

  1. Contact & Lead Management
  2. Live Chat & Bots
  3. Pipeline Management
  4. Contact & Company Insights
  5. Email Tracking
  6. Email Templates & Documents
  7. Gmail & Outlook Integration
  8. Facebook & Instagram Lead Ads
  9. Forms
  10. Contact Activity
  11. Conversations Inbox
  12. Meeting Scheduling

 

Pricing

 

The HubSpot Service Hub has a three-tier pricing plan-

 

Free

Starter: $45/Month

Professional: $360/Month

Enterprise: $1200/Month

 

MyLiveChat Versus HubSpot

 

As you can see, HubSpot is a very expensive option for its priced plans. However, it does offer a free plan for businesses that don’t need a very sophisticated tool or are still experimenting with an online Help Desk solution.

 

HubSpot offers solutions for all teams of your business. From the marketing team to the service team, and then the sales team, HubSpot has you covered. HubSpot is a more CRM-focused solution. So if you’re looking for a complete solution, HubSpot may just be your best alternative.


MyLiveChat: Final Thoughts

Implementing a LiveChat service has no negative impact on your business or viewers. It shows only positive results, continuing to evolve and improve with time.  

MyLiveChat comes with many features in its free and paid plans and is a highly scalable tool with adequate experience in the field of providing online customer support.

It can save your business a ton of money and has a great ROI in the long run. However, it does have its fair share of cons despite the pros. MyLiveChat hasn’t been quick to adapt to changes, such as the up-and-coming modes of communication (Chatbots). 

If 24×7 interaction and lead generation is your focus. In that case, chatbots are a must-have, and you’re better off with the alternative options, which all come with chatbot integration. Whereas if complete human-to-human interaction and customer support is your thing, MyLiveChat is exceptional at what it does, given its highly reasonable pricing.

Check out Botpenguin

Related Article:

MyLiveChat Review – An In-depth Look 2022

BotPenguin is a friendly chatbot that loves to make lively conversations and keeps your visitors and customers non-doozy! BotPenguin promised his fellow penguins with an oath to make the world a conversational playground for everyone and works 24*7, 365 to make it happen. BotPenguin is a huge Adele fan and loves to surf the internet to say hello to everyone. You can have a date with BotPenguin through its favorite channels.

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