Industries Leveraging Chatbots and Growing Undoubtedly!

calendar_today Jan 4, 2023| schedule 25 MIN READ


Chatbots functionality went way beyond that it was expected and made everyday life more comfortable. Now you can quickly come across a Chatbot popping from the corner while exploring any website. Chatbots are everywhere and almost in every sector, from a simple conversation bot to the one who can manage your financial assets. 

Every business or company can find legitimate applications for this technology, but few industries got entirely reshaped by the smart, intelligent, scaled, interactive texting capabilities unleashed by AI chatbots. 

We have already witnessed the reframing power that bots showed by raising sales, increasing engagement, lowering operational costs, and more. Hence, the industries we think represent the best utilization and adopt new opportunities to transform how audiences connect with brands and companies. 

In this article, we will discuss some of the branches that are leveraging the power of chatbots. 

So, let's get started! 

Retail/ E-Commerce

You can say that chatbot for e-commerce is a natural fit as they are struggling with mobile conversion even as physical stores. AI Chatbots provide a pivotal passage to brands to grow their eCommerce presence, manage effective marketing campaigns, and more. 

The most impressive experience chatbot for e-commerce offers is a seamless user experience interface, sales with a smart engine that can optimize user needs, and recommend better products and services according to purchase history. 

Moreover, Statista suggests, the global E-Commerce business is expanding at a constant pace. It was expected to reach USD 4.2 billion in 2020 and reach more than $6.5 trillion by 2023. Isn't it evident that the scope of bots is unimaginable? 

And of course, we all know how incredible customer support services some popular brands offer like Nike, Burberry, Adidas, and more. They have their smart chatbot e-commerce to facilitate customer services and sit a new benchmark in the E-Commerce industry. 


It's quite often people ask- How AI can be used in the healthcare industry?

Is the doctor available? Can I get the appointment? These are some of the questions individuals will never have to ask again; all the credit goes to chatbots that are here to help patients deal with health issues instantly without wasting any time. 

One such way that came across is Chatbot for the health Industry, through which individuals can ask health questions and get medical solutions in return anytime and anywhere. 

For individuals needing more assistance, Chatbot for the health industry directly directs the case to the right doctor and eliminates unnecessary movements and processes. At some point in time, the use of bots in healthcare raises privacy concerns. However, all indications show that they could still play a crucial role, particularly around the early diagnosis stage, examining the health condition for which lots of digital information already exists on the web. 

Every technology has its positives and negatives, but when Chatbot for health Industry is used in the right manner, they have the potential to revolutionize how we interact with everyday services like banking, health care, and more. 

Banking and finance

It is one of the industries most impacted by technology destruction. And by considering how finance is interacting with their customer base, other companies are also embracing technology. 

Already, Chatbot for health Industry, real estate, and more are multiplying and turning the professional sector into a better version of themselves. 

Samsung suggests- more than 50% of financial services companies or organizations working on a chatbot project. For instance, ING Direct is one of the live examples. Later this year, it came up with a bot for multiple platforms, including Facebook, Twitter, and Google Assistant. 

The power to converse with prospects, that's what we call conversational banking. This is the next tier every sector desires to achieve. And it can happen through the integration of chatbots. Customers will perform tasks such as checking account details, money transfers, and putting queries regarding any mishap (lost credit and debit card). 

Real estate

Currently, digitization and online presence is a must for every business to grow. In such a scenario, losing traffic is something one cannot afford to do. In real estate, getting relevant leads gets way more challenging due to the complexity of the industry. A lot of effort goes into generating leads, and takes time to figure out what the real estate broker has to offer and what customers need. But with the help of chatbot for real estate, ventures can collect and what leads to future customers. 

Not everyone is looking for the same type of property. Hence, a chatbot for real estate is crucial in providing the target audience exactly what they need by probing them with a series of questions in an interactive manner. This helps in collecting important customer information and keeping the user engaged with the right recommendations. 

Once the customer is more in-depth into the sales funnel, the chatbot for real estate can schedule a home or property tour, and the sales team can take over the reins. 


Every student has different learning patterns, needs, and interests. But doesn't get the personalized way of learning to excel in their studies and subjects.

This lacuna can be filled out, but how? 

Therefore, each one needs a specialized tutor, but unfortunately, even the most expensive universities do not have this type of service. Now, what can be the most practical, cost-effective, and relevant alternative to solve this problem? 

And the solution is to integrate a Chatbot just like other industries such as Chatbot for health Industry and more. 

The objectives of having a bot are that it can serve as virtual advisors and help the students throughout the course duration. In simple words, they help to adapt to the learning pace. 

Secondly, new students can have vertical tutors to participate in dialogue or conversation, which can help them know where and which subjects they lack. Education chatbot can perform multiple roles to serve the education industry with more precision and management.

It has been noticed that more and more online nurse providers are incorporating chatbot for education and allowing consulting and discussing issues with teachers and other colleagues. 

The possibility of carrying out complex discussions on the content being studied allows students to better understand and favor the learning process. And that's what chatbot can offer!

Travel and Hospitality 

Say goodbye to the days of bundles of brochures, phone extensions, and printouts. Travel and hospitality is an industry where growth is directly proportional to the level of services. And in this digital era, the hotels and travel package information must be accessible via most native communication to "smartphones." Hence, chatbots can power the industry from check-in to various services such as booking restaurants, accommodation, and other amenities. And by default, all of this is currently handled by human resources. 

Several hotel chains are experimenting with chatbots for refurbishing onsite experience, and that's where we see a bunch of opportunities to redefine the hospitality industry. Bots take pressure from human resources or agents to answer basic questions and other repetitive jobs. It can offer 24/7 services rather than only during specific working hours. One of the notable features is that bots don't get overwhelmed by high volumes of inquiries. 

Guests can get access to the things they need while staying at a hotel, such as prompting the chatbot to offer information about pool deck maps requesting seats or travels and more. Hence, this saves a lot of time supporting staff and makes the stay and tour more seamless and fun.


As we reviewed how technology is associated with different industries in the form of Chatbot for health Industry, real estate, education, eCommerce, and more. 

Now you know in the coming future they will do a lot of agent's roles. So, are you thinking of deploying a bot? You are at the right place; visit "BotPenguin" and get the best chatbot for your website irrespective of which industry your business belongs to. It offers a vibrant plethora of bots that go perfect for various industries.