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How to integrate a chatbot with Shopify store?

Updated on
Oct 19, 20237 min read
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    Table of content

  • Introduction
  • What is a Shopify chatbot? 
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  • Benefits of Shopify chatbot
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  • How to integrate a chatbot with a Shopify store?
  • Conclusion


Chatbots are fantastic at raising your online store's sales. Before Chatbots, sophisticated e-commerce chatbot integrations were challenging and time-consuming. In less than a day, you can link your Shopify chatbot and establish a sophisticated discussion to help you sell your products and better delight your customers.

Shopify is one of the most extensively used e-commerce systems, with many businesses worldwide using it to develop their online marketplace. More than 800,000 sellers utilize it throughout the world. While the customer is the center of the eCommerce business, good customer interaction is critical to improving their experience and increasing total sales. The Shopify bot comes in helpful in this situation. With around 20% market share, Shopify is among the most popular e-commerce systems. There are over 100 Shopify themes available, both free and paid. In 2018, Shopify opened its first actual store in Los Angeles. 

Over 1.8 million retailers use Shopify. In 2020, Shopify will have a turnover of $5.1 billion in sales. There are approximately 3,200 apps in the Shopify App Store. During the first quarter of 2021, Shopify's total revenue was $988.6 million. Shopify employs about 7,200 people. Shopify was set up in 2006 by three Canadians who had an idea to sell snowboard equipment online after having a bad online e-commerce experience.

They built a platform that became one of the most popular e-commerce platforms, housing a wide range of businesses.

What is a Shopify chatbot? 

A Shopify chatbot is a computer program integrated with a Shopify store that simulates and processes human dialogue. Instead of human agents, it can handle several chats simultaneously. It is why Shopify chatbots are popular for customer service automation.

Bots are revolutionizing the e-commerce industry. They're remaking the customer experience involving businesses and substituting it with one they have with their friends. 

The following are some of the benefits of the Shopify chatbot:

Benefits of Shopify chatbot

1. They are available 24/7/365 and do not take vacations.

Shopify has a fantastic customer service team. You may reach them via email and live chat. You can also reach them at four different numbers, based on your location, 24 hours a day, seven days a week.

2. Answering questions

Yes. Shopify is among the most user-friendly e-commerce websites for novices and small business owners that are just getting started with their online store. And respond to the queries asked from the customers.

3. Usage simplicity

A business owner's primary goal is to generate sales without being slowed down by technology or other time-consuming administrative activities. It comes with Significant benefits like aid with managing the store's technological needs, a simple interface, and access to various useful ones, which Shopify does. Shopify is a powerful hosted platform that would handle your transaction processing time.

4. Several storefront themes are available.

Beautiful storefront themes are one of Shopify's most significant advantages. They make the website look attractive and professional, which aids in consumer retention. Shopify gives retailers a variety of store theme options. Art & Photography, Jewelry & Ornaments, Cuisine & Beverages, Furniture, and many other industries are available. You can filter them by whether they are mobile-only or responsive and if they employ free or premium themes.

5. Shopify store App

One of Shopify's popular features is its plugins. Shopify has over 1,200 apps that can help you automate processes to focus on more important things like marketing and growing your business. You can handle Accounting, customer support, inventory, monitoring, shipping, and other tasks with Shopify's apps. These tools will make your life easier by allowing you to scale your business using technology.

6. Discounts and marketing

Shopify provides marketing tools to assist you in improving your SEO rankings, sharing your social media content, and automating some of your other tasks. And automate some of your other chores.

You can just do the following with Shopify:

  1. Create promotional codes.
  2. You may sell your products on Shopify, Pinterest, and other social media platforms.
  3. Add relevant hashtags to website pages and product descriptions to improve SEO.
  4. Make a blog. Blogging is an automatic feature that affects your SEO rankings. Use Accelerated Mobile Pages (AMP) to improve your material delivery to mobile shoppers. You can increase their purchasing experience and ensure that your site ranks on Google's search results.
  5. Get a sitemap automatically generated and utilized by Google to assess information on all of your website pages.

Let's start building AI bots and installing them on Shopify websites now that we've established that e-commerce stores require chatbots.

How to integrate a chatbot with a Shopify store?

Advanced e-commerce chatbot connections let you create dynamic galleries with Shopify items. Also, you can add categories and offer shopping cart capabilities to accept orders from chatbot users.

Step 1: Log in to the Shopify Account.

Go to your Shopify account and sign in. Select Online Store from the drop-down menu.

Step 2: Edit the code

Go to the section called Themes. Then select the Edit Code button from the Actions menu.

Step 3: Add a live-chat script

Go to the left-hand Edit Code for Debut panel and click on Sections in the Edit Code section.

Copy the live-chat plugin script and place it directly below the /footer> element in the footer. Liquid section. Save the file.

Step 4: Proofread and Publish

To see the changes after saving, click Preview. The chat widget is available at the bottom right corner of the Shopify website.


Integrating a chatbot into service or revenue growth requires little or no code. Developers may create conversational interface designs for third-party business applications with the help of several chatbot service providers. 

Shopify is a terrific deal because it includes most of the tools you'll need to sell online in one convenient bundle. You can market digital or physical things, integrate with your POS system, or manage a marketplace with many merchants.

We recommend Shopify to all types of businesses, large and small. Pricing plans help you scale your business and transition it all from startup to growing enterprise. Shopify can handle any number of products, whether you have five or 5,000.

Only if you choose an entirely free open source platform with much more flexibility over your customizations, that's all! Installing the chatbot on your Shopify website is simple with these simple steps. With your newly designed Shopify chatbot, you may improve customer service, customer experience, and lead generation.

We hope this article has helped you understand "How to integrate a chatbot with Shopify stores?"

In the comments area below, let us know if you have any other views or questions regarding Shopify or starting an e-commerce site. 

Like what can you do with Chatbots? Deploy One Today With BotPenguin For Free!

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