How Botpenguin’s chatbot can help your business in improving Customer Engagement

How Botpenguin’s chatbot can help your business in improving Customer Engagement

improve Customer Engagement

Does your business majorly depend upon inbound leads? Want to create more customer engagement?

Are you struggling to engage with your consumers on a more personal level?

Do you want a more personalized and satisfying experience for your clients?

If any of these questions speak to you, you probably own a business. No matter how small or big your business is, where the customer gets priority, that organization always does well. 

How to create more customer engagement? 

A simple answer is chatbots. Today, every global business has employed chatbots to create a more streamlined and customer-centric experience. Search for any company’s website with offices in multiple locations and you will find a chatbot to help you learn more. From E-commerce to basic searches, there is a chatbot available for everything.  

In this modern era, attention is the currency corporations bet with. If you can occupy a person’s attention, you can also get them to purchase your products and services. 

The people who can successfully perform this task get paid kindly. Fortunately for you, you don’t need to hire fancy firms and consultants to do better. 

Meet BotPenguin

A straightforward solution to all your customer’s needs. Botpenguin is an organization that helps you create a friendly and smooth experience for your customers. Also, customer service chatbots are just the tip of the iceberg; they create chatbots for virtually everything. 

Take a glance at how it helps businesses get top-notch customer engagement and how it can work for you.

Summary

BotPenguin is an organization that builds robust chatbots for businesses. It is an artificially intelligent chatbot creation platform that creates chatbots to fulfill different purposes.


Great experience builds more customer engagement, which results in more inbound leads from genuine sources. More the customer engagement, the higher you set your brand standards. The higher the brand standards, the more it solidifies the identity of your brand and business. 


How BotPenguin's Chatbot can help your business in improving Customer Engagement:



  • Provides Service 24*7

    Cuts down business operation costs by 20 to 30 percent.

    fill forms and order products. 

    Automate basic greetings and tasks

    High customer engagement 

    Integrates with popular services:

     WhatsApp

     Facebook

     Slack

     Shopify

     Telegram and numerous other platforms.

    Get in touch with your customers through various means

    Monitor in real-time and prepare analytical reports easily

    Help collect feedback for customers

    More interactive customer experience through chatbots


What are Chatbots?

Chatbots are simple programs that help users have a conversation with brands. Chatbots provide people with information, put them in contact with the customer care executives and collect data. 

These chatbots can be divided into two categories

  1. Chatbots that act as a widget and follow an algorithm. They will lead the conversation with a predefined set of instructions. These chatbots will show options from which a user can choose and perform their tasks.
  2. These can be used to fill forms, order products and do redundant tasks. Hence, providing customer engagement with simple tasks and saving users time.
  3. Another category is chatbots that will converse with you based on artificial intelligence. These chatbots will analyze your input and show you the best possible results based on their database. 
  4. Artificial intelligence has come a long way. Nowadays, it doesn’t simply show you relevant answers but also takes your search intent into account.
  5. These chatbots can give control over the support executives if needed. They can also make life easy by recommendations according to your data.
  6. With the information these chatbots provide, a user can make an informed decision. Therefore, these chatbots provide better customer engagement and make your brand stand out. 

What is BotPenguin?

What is BotPenguin

BotPenguin is an organization that builds robust chatbots for businesses. It is an artificially intelligent chatbot creation platform that creates chatbots to fulfill different purposes.

BotPenguin aims to equip your team with the tools to provide the best possible customer experience.

 Great experience builds more customer engagement, which results in more inbound leads from genuine sources. The team at BotPenguin has a deep understanding of how users navigate the virtual world we call the internet. Due to this knowledge, they can help you figure out what works and what doesn’t. 

What works today and is swiftly developing into the standard for customer engagement are chatbots on every corner of the internet. You can now find chatbots virtually on every website on the internet. They are there for the assistance of users, data collection and to put them in contact with executives.

What sets BotPenguin apart from other platforms?

Botpenguin is a platform that offers AI-powered chatbots for your brand. It is a great way to enhance the customer experience on your website.

A business should opt for BotPenguin as a platform for customer service because it:

  1. Offers a 24/7 support service irrespective of the size of your business.
  2. It is an easy-to-use, simple, and scalable solution.
  3. Provides the best artificial intelligence technology available in the market.
  4. Botpenguin has a very simple user interface and anyone would be able to create a bot in minutes. 
  5. There are many options with Botpenguin that can be customized as per the needs of your business. At the same time, making it easy for both you and your customers simultaneously.
  6. Here are some features that make Botpenguin stand out from the crowd:
  7. Customers can talk to a bot with ease, even on Facebook Messenger, thanks to their app integration feature that makes it possible to connect with other businesses on Facebook.
  8. You won’t have to worry about installing extra bots on the platform or paying more money to use their services since they already offer everything you need in one package.

List of launch pads that Businesses can deploy chatbots to generate more customer engagement:

List of launch pads that Businesses can deploy chatbots to generate more customer engagement:

BotPenguin can build and integrate chatbots to the following services in virtually no time.

  1. Chatbot for Facebook: Divert messages from the Facebook Messenger application towards your team in real-time to get the best customer engagement.
  2. Chatbot for WordPress: The framework for virtually every website on the internet, enjoy a clear headspace with no hassle at all. 
  3. Chatbot for WhatsApp: The pioneer in messaging apps, directly receives messages from users on WhatsApp. It is one of the most popular chatbots as users get high customer engagement.
  4. Chatbot for Websites: Add a chatbot widget to any website you use for official purposes.
  5. Chatbot for Telegram: Messaging application among the leading apps on app stores across platforms. Divert any messages on the platform to your support team.
  6. Chatbot for Shopify: An e-commerce platform that helps businesses take their stores online. Who doesn’t need to be persuaded a little in sales?
  7. Chatbot for Slack: Slack is the most preferred workflow app for business communication and management. Every big corporation has a subscription to a Slack workspace. Divert messages and give users the seamless experience they deserve. 
  8. Chatbot for Squarespace: A website building and hosting platform. Launch your chatbots on this platform and reap its benefits.
  9. All these integrations and chatbots have only the sole aim to give you more and more customer engagement. The more customer engagement, the higher you set your brand standards. The higher the brand standards, the more it solidifies the identity of your brand and business. 

Benefits of opting for BotPenguin to get more customer engagement

Some Statistics On Chatbots

  1. Chatbots cut business operation costs by almost twenty to thirty percent, almost an economic factor.
  2. Facebook has had a record number of chatbots in the last five years, which are expected to grow to almost five hundred thousand. Businesses all over the world are deploying chatbots to develop more customer engagement.
  3.  Almost eighteen percent of the world uses a chatbot daily in their day-to-day operations. This roughly amounts to 1.7 billion people, growing day by day. Most corporations are aware and are banking on customer engagement to increase their sales. 
  4. Almost thirty percent of the users on the internet are open to the use of artificially intelligent assistance tools on websites, putting chatbots in the spotlight.
  5. Fifty to sixty percent of internet users prefer chatbots because they provide them with a swift response and solve problems instantly. What is a better way to get more customer engagement than to solve people’s problems?
  6. The chatbots employed in the real estate market are generating record-breaking profits. Navigating the listing is a tedious task. Now, all people have to do is enter their requirements and get their dream house. 
  7. Hence, chatbots are the best tools you can invest in through BotPenguin to get more customer engagement.  

These statistics give a perspective that will nudge any smart internet user in the right direction. 

Let’s take a glance at BotPenguin’s benefits. 

Chatbots provide round-the-clock customer engagement

A chatbot doesn’t need to rest; all you require is a constant stream of electricity. Businesses thrive when they network and serve people from every region. Now assist everyone 24×7 and monitor their satisfaction. This way, cultivate customer engagement without breaking a sweat. 

Get detailed analytics for every user 

Analytics are vital for every website for a successful audit at regular intervals. With the help of chatbots, you can analyze and get a detailed report based on various factors. These factors can include customer satisfaction, customer engagement, the efficiency of the support team and inbound leads.

  1. Chatbots make collecting feedback a piece of cake. Hence, you can easily go over the data you receive and improve your customer engagement,
  2. Generate more leads as you can easily persuade users to leave you with their contact details. Generate more sales than ever before by having a huge prospect base. 
  3. BotPenguin can have a working chatbot prototype for you as soon as 24 hours. All you then need is to give the team the customization parameters. Set up your brand chatbot in a matter of forty-eight hours. 
  4. These chatbots can also transfer the leads generated from users directly to your CRM(customer relationship management) workflow. You can easily generate a new strategy to get the best possible customer engagement. 
  5. Increase your website traffic and authority score by using chatbots. Search engines rank those sites with a low bounce rate and match the user intent. As users spend more time, the bounce rate goes downwards and the authority score goes upwards.

Conclusion

In a nutshell, Botpenguin is an innovative and competent platform backed by a great team of professionals who curate the best possible navigation experience for your business. If you want to create a better product experience, it starts with putting the customer first. Who better to help you figure this out than a team with tons of experience?

Related:

Why is BotPenguin the best platform to develop a chatbot?

Why BotPenguin is the best Chatfuel alternative?

BotPenguin is a friendly chatbot that loves to make lively conversations and keeps your visitors and customers non-doozy! BotPenguin promised his fellow penguins with an oath to make the world a conversational playground for everyone and works 24*7, 365 to make it happen. BotPenguin is a huge Adele fan and loves to surf the internet to say hello to everyone. You can have a date with BotPenguin through its favorite channels.

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