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Why Is Everyone talking about Chatbot For Website?

chatbot platform

“Globally, chatbot for a website is considered as the biggest technology disruptor in the digital market scene. They’re the topic of discussion in every hot debate or discussion happening in every support team, digital businesses, contact center, and more.”

Apart from all their utility and powers, they gave rise to many questions and misconceptions in the minds. With all the buzz around a website chatbot, it’s quite understandable. Here, with this blog, we will clarify the confusion and let you know the exact position of this emergent technology in the digital marketplace. 

A Chatbot For Website can skillfully handle more and more customer service requests or queries. For small and large businesses, a free chatbot for a website is an ideal solution for engagement, availability, and alleviation. They operate regularly and consistently to assist or guide online users 24/7 without any hindrance. 

Before moving forward, let’s dive into some in-depth chatbot statistics. 

  1. Several industries, such as healthcare, education, travel, and real estate industries are profiting the most from chatbots. 
  2. Outgrow suggests that around 80% of businesses are projected to integrate some bot systems by 2021. 
  3. A website chatbot can help businesses save as much as 30% of customer support costs. 
  4. Chatbot magazine report shows that a chatbot on the website is popular among millennials and baby boomers. 
  5. Outgrow estimated that the market value was around $703 million. 
  6. An Oracle report suggests that 50% of customers anticipate that businesses are open 24/7. 
  7. Moreover, Venture Beat suggests a good 300,00 active website chatbot on Facebook Messenger. 
  8. By 2024 with a projected market size of more than $1.3 billion, a chatbot on the website will be a driving force for businesses’ brands, said Intellectyx.

Chatbots Now and in Future

Free chatbot application for websites is multiplying, especially in consumer-facing goods and services. 

If we talk about the figures, then one of the Business Insider reports shows that over 59% of millionaires and 60% of Gen Xers in the United States have interacted via chatbot platform to the brands or businesses. 

According to a Facebook survey, more than 50% of consumers say they are more likely to purchase from a website where they can connect wire live chat interface or website on the chatbot. 

The facts and figures show clearly how bright the future is; the chatbot platform is turning one of the must-haves over to survive in the digital marketplace. Moreover, the rise in Chatbot Platforms and free chatbot for website services making it more accessible even to small scale and budding Startups. 

Gartner suggests that by 2020 85% of engagement with brands will be done without humans interacting. Instead, we’ll use a chatbot for the website. 

Generally, the modern age customers want to have every information on tips and don’t want to wait for anything. Hence, if you’ll be able to offer the relevant information in the blink of an eye, then you can enter into their personal favorites. 

On the other hand, in traditional ways, customer support services might lead to you losing a sale or even a potential customer, that’s a big no! 

Thus, the rising adoption of a free chatbot for a website can mitigate these limitations and improve user experience.

Benefits Beyond Customer Service

A Chatbot for a Website is being Integrated by the businesses to offer seamless customer services and other means and terms. So, let’s dive a little bit more! 

Yes, for sure, a better user experience will result in better productivity and more revenue later- website chatbot. 

Reduces Operation Cost! 

You might be wondering how a chatbot for a website reduces cost and turns out to be a feasible solution. 

Here’s the answer, a website chatbot helps with the four most essential and time-consuming job roles, such as answering customer queries, offering some information about the brand. Hence, they can perform frontline support tasks efficiently. 

For instance, if a user wishes to know the delivery policies or know how to execute a particular task. A chatbot platform can guide them all through this.

This means these areas can be handled without much or less human intervention and reduces the cost and time of hiring a team and executing the same tasks. You can have the best free chatbot for a website (link of the blog, how much it costs to build a bot) and cut off the extra cost in actuality. 

Lead Generation 

Moreover, it plays a crucial role in raising the brand or business’s productivity. Compared to any sales team, a Chatbot for a Website can help your brand acquire customers or leads more easily and quickly. Also, instantly, you’ll get qualified leads with which you need to do further nurturing to close the deal. In most cases, a website chatbot is this much caliber of even closing deals by itself, such as a chatbot platform for ordering food, scheduling appointments, and more. 

This shows that automating the initial conversation is highly scalable and qualifies interested users without hindrance. A free chatbot for a website can support customers with whatever they are looking for, such as products and services. 

The best part lies here; the chatbot application is valid for almost all industry sectors. Businesses are undoubtedly growing by catching up to the new opportunities. 

A website chatbot has many benefits and leads each business unit to a greater scale. ( Benefits of chatbot ) 

Caveats to Consider!

It’s more like a tip and one of the important ones. Wherever you go down the route to implement a chatbot on the website, then you must know that they are industry and role-specific. In the current age, there isn’t one-size. 

You can get an ideal fit after finding the answers to two significant questions-

“Which industry type do you belong to? 

And what role do you want to assign to it?”

For instance, healthcare will need a website chatbot that can suggest, assist, schedule, and consider the patient’s cause. For eCommerce businesses, you need a chatbot on the website that can showcase products, order, payments, handling customer queries, and more. 

Your chatbot for the website should be precise and straightforward, as more complicated designs can lead to confusion. 

Thus, an ideal fit can only help you achieve better conversion rates. Bots aren’t all-rounders, so think and choose wisely your chatbot platform. You need to deploy exclusive and trending technologies for a better marketing mix. 

Conclusion

It’s quite clear how chatbot for websites playing in the current digital marketplace with the above information. For consistency, you need to invest in pre-existing bots on your system to redefine them to meet customer needs. If you are confused about where to get the best chatbot platform to learn and build, then BotPenguin can support you undoubtedly. 

 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

5 Best Chatbot Platforms in USA

Best Chatbot Platforms in USA

Imagine assigning a companion to your users for their support and complete customer journey. Something that can turn the entire process into an interactive user experience. In this highly competitive market place, you need someone who can maintain proactive communication tirelessly all around the clock. And the good news is machine learning has made this a reality, and its name is “Chatbots”.

Big added a couple of facts and figures that show how the website chatbot usage evolved in the past few years, so let’s jump in!

Chatbot Usage Stats

It has been noticed that the Chatbot Platform is popular among younger generations, and even millennials also like to handle support issues on their own and find a partner bot the perfect solution. Thus, more and more business units, including market giants such as Starbucks and Linkedin, integrate chatbots in their customer support strategy.

  1. Gartner says Virtual assistants help businesses, reduced by 70% call, chat, and email inquiries.
    Accenture suggests that 57% of executives believe chatbot UI design brings significant ROI (return on investment) with minimal efforts.
  2. In 2020 market leaders such as Starbucks, British airways, Linked In, and eBay announced their use of the Chatbot Platform. – Business Insider
  3. Salesforce says- 23% of customer-oriented Enterprises are using a website chatbot.
  4. Out of total websites, 58% of them uses chatbots are for B2B companies- Relay
  5. 80% of customers report the experience as positive while using a bot. – Overall

Now you have a clear picture of acquiring the market and leading to its ultimate potential. Hence, earn customers for life via intelligent chatbot creator.
Select the best among the top 5 Chatbot platforms in the US. But before jumping to it, let me teach you how to select the best chatbot UI design for your business or brand.

How to select a bot for your brand?

As we already know what this technology is and why it is in the market. They are specifically meant to refurbish customer engagement and reduce operating costs for businesses. Most business owners choose a Chatbot Platform to automate many of their business roles; it’s tough to select the one you need from it. Thus, not all bots are meant for all use cases. It would help if you thought about what and where you want to integrate to revamp that specific role to offer a better experience.

5 best Chatbot Platform to look for in the US

Chatbot maker streamlines the interactions your users have with your brand. Your team or staff no longer have to deal with mundane interactions, answering repetitive questions, and more. Here in this blog, find our list of the top 5 platforms to look out for if you are a US-based brand or business. So, let’s get started.

Flow XO

This exclusive Chatbot Platform earned its place in this list with more than a hundred built-in integrations and modules of the best chatbot UI design. Another highlight of this chatbot creator is it is relatively easy-to-use and lets you build a bot within a few minutes.
Saves time and effort through loads of prebuilt templates, which let businesses get the instant bot for varied use cases and roles.
It can support your business to carry out many e repetitive and complex jobs such as scheduling appointments and more. Not only this, but it also enables you to personalize JavaScript or delay a message for a given period. It offers an exclusive feature to save data and can be analyzed via Trello and Google sheets.

The initial free plan offers you 500 conversations from 5 chatbots. And with the paid account, it assures you an unlimited amount of chatbots.

Aivo

This chatbot creator is considered one of the best and smart platforms. It helps businesses to communicate with their audience in real-time via voice or text. Its website chatbot “AgentBot” is flexible enough to adapt itself by the rules and needs the channel or area it is planted in, such as -CMS, CSS, and more. The automated responses without compromising on delivering a customized and seamless experience are the thing every digital business craves for. The platforms it involves are Zapier, Zendesk, Salesforce, and Live promise better and advanced knowledge.

You won’t get the Aivo bot for free; its starter plan is USD 99/ month and as per the modifications and add ons the pricing increases.

BotPenguin

If you are looking for a highly advanced and flamboyant Chatbot Platform, you must consider our top 3. Its user-friendly interface makes it easy for the users to navigate through the portal. It came into existence with the idea of making small-scale businesses get the best tools within small and no investment. Another surprising part of this best chatbot UI design is that it is quite feasible and can be availed and savored by fresh startups and enterprises without any hindrance. You will get all the needed and essential tools with a full-fledged no-coding platform. It gives you a better understanding of types of bots by giving easy-to-click options such as e-commerce bot, lead generation bot, and much more. Integration of bot can be done on multiple platforms.

Its baby plan is free of cost, where you can enjoy how a chatbot works and help you improve your business customer support services and other areas. In case you feel like upgrading, then the further plans are also reasonable with its bunch of features. Check the BotPenguin pricing.

Chatfuel

This we placed on top 4 position, it is another Chatbot Platform that helps just about anybody to have a bot with no coding and technical requirements. It mainly focuses on restaurants and media agencies. In under 7 minutes, you will be owning a full-fledged and featured chatbot UI design that promotes your brand and lets you build your brand image more strongly. It can be used to share news and engage your audience with proactive and instant communication. Set up FAQs and can be used for scheduling reservations. Have a coherent integration hosted by Chatfuel and make it adaptable to all your brand and audience requirements. The basic version is for free, and the new version costs 30$ per chatbot.

Mobile Money

Last but not least is “Mobilemoneky.” This chatbot maker makes chatbot for SMS, Facebook, web fun, and other platforms. It is amongst the quick, easy, and very efficient Chatbot Platform. It supports businesses by optimizing software, customer service and formulates and amazing alternatives to newsletters. It is also amongst the right messaging platforms already in the current and worldwide.
You can quickly get started with its free plan and upgrade as per your wish and requirements in the coming future.

Final Thoughts

As we already discussed, all the top 5 players in the market offer chatbot UI design to support businesses with new technologies with less effort and investment. But one thing to consider is to think which will be your ideal choice amongst these. So be wise enough to select one as per your brand requirements.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Alexa vs Siri vs Google Assistant : Which is Better?

siri vs alexa vs google assistance

High-end tools and technologies surround our society in the current age. From thin television to wireless smartphones and much more, we can’t imagine our lives without tech I’m so many different ways. However, in recent years one type of technology has become very popular worldwide, not in the professional world but in households- voice bots, from Google Home with “Google” Assistant to the Amazon Echo with “Alexa” to Apple “Siri” and who knows many more in the coming future. Out of the three most common and popular speech bots, one leads- Alexa vs Siri vs google. 

Before moving further, you should get to know the voice bots or assistants a little more precisely to understand their purpose and origin and how they are gathering appreciation from people. 

Siri 

One of the highly exclusive voice bots was first made by Stanford Research Institute cohorts as an application in February 2010. Later after two months, Siri was acquired by “Apple”. And then came the day. In 2011, Scott Forstall took the iPhone launch stage to introduce Siri to the world. And was integrated into the iPhone 4S as a new exclusive feature. Initially, Siri’s capabilities were limited to primary and minimal functions such as searching and making calls, messaging and fetching weather updates, and a bit more. But with the passing time, Apple extended and closely integrated it with third-party applications. It uses NLP (natural language processing) and provides relevant assistance. 

Siri

Alexa

Alexa is one of the speech bots of amazon’s digital assistant. It was launched in 2014 along with the Amazon Echo speaker. If we talk about its abilities, then it can perform web searches, order products from Amazon, play music, and act as a hub for compatible devices all through voice commands. It is the brain behind the entire family of Amazon Echo devices. You can wake it up by calling- “Alexa”. By just simple voice commands, you can have news updates and other information at your fingertips in a few seconds. All elements with Alexa creates a seamless experience and makes everyday life much more comfortable. 

 

Alexa

Google Assistant 

Last but not least, Google Assistant was created by Google in 2016. It made its debut as part of Google’s messaging app «Allo» and speakers activated by home Google voice. Later, in May 2017, it was beginning to be integrated on third-party smartphones, Android, and was released as a standalone app on the iOS operating system. It was designed to be a conversation null and a two-way experience for users worldwide. It is widely used across multiple devices such as phones, smart speakers, computers, and more.

 

google assistance

Who is smarter? Google or Siri or Alexa. It is tough to win during the battle of Alexa vs Siri vs Google!

Now let’s take out some more about their features, what they do, and how these speech bots are continually evolving in this highly competitive and dominant world. 

Battle Began- Alexa vs Siri vs Google Assistant 

If going over the likeness globally, then all three voice bots are currently the most salutary virtual assistant available in the market. Not only do they help you manage your smart homes, but they uniformly learn, answer the user’s inquiries, and even add a bit of playfulness to the monotonous life. 

But to make it more straightforward for you, we will analyze all of them against the five main characteristics they execute every day. 

#1. Answering user questions! 

When it comes to Alexa vs Siri vs google, all can respond to the people’s queries with different accuracy levels. A big thanks go to the big tech giants supporting humans by using AI for the better. 

But the major question arises how accurate are they?  

Recently, research has been held to test who is more superior among Alexa vs Siri vs Google and how well they can answer. Google assistant answers 88% of all the questions correctly. And Siri answered 75%, whereas Alexa answered 72.5% of the problems. You can see Google Assistant came out to be the best by the figures, but it isn’t over yet. With one feature, a bot can’t be an ideal choice. We want our voice bots to be charming, funny, and have a personality. Hence, if it were Alexa vs Siri then Siri is more witty and conversational, so people often love to interact with it. 

A similar test was run by So Loup Ventures for and this time, Alexa vs Siri vs google didn’t change the ranking and secured the same. Google Assistant with a score of 92.9%, Siri with 83.1%, and Alexa with 79.8% current of all the questions. 

#2. Play some music!

Play some music! One of the most given commands to any smart speaker out of Alexa vs Siri vs google is to play music, make the party, and get together more alive! Also, the ability of voice bots to play music is attractive, and people are just falling in love with it. It can carry you from modern age to old retro music by a straightforward command, anything you wish for. Talking about Alexa, it plays music directly from amazon music. But surprisingly, it is even compatible with other music platforms such as Spotify, youtube music, Pandora, and more. 

Whereas Google Assistant plays music from third-party platforms, mainly from Spotify and Youtube. It doesn’t support google play. As you can see in Alexa vs Siri, Siri lacks here, and the winner is Alexa with the best compatibility. 

#3. Shop with Assistants! 

Being in the tech-dominated world, purchasing and ordering are relatively easy and instant. And it’ll be more fun when you don’t even have to navigate through the websites and multiple pages all together. Here, the competition is more between Alexa vs google. As we already know, Amazon is one of the biggest retail stores online, which has almost everything you need and from fashion to day-to-day appliances. Since Alexa is of amazon, it has a homegrown advantage of letting users find and shop products instantly with just one command. It helps the users get a seamless experience, and all can be done from their home comfort. 

Whereas Google assistant is also quite helpful when navigating, recommending, and guiding during online shopping. In the case of Siri, it isn’t developed enough to handle orders yet. 

Conclusion 

So, now you know what it all takes to be an ideal bot. These were some of the main features we discussed in all three speech bots. Now you know which is the most suitable and smart one. We all are interacting with them every single day. You tell who won according to you- Alexa vs Siri vs google. But what if I would say that you can have a bot or virtual assistant for your business too. Isn’t it cool? In case you want to learn more about it, you must visit BotPenguin

 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

What Is A Telegram Bot? Reasons To use Bot for Telegram

telegram chatbot

In today’s modern era, businesses should continually evolve to keep their customers engaged to survive in a highly competitive marketplace. Formulating a better place to support your client space can work in your favor for a better future. Moreover, since CSS plays a crucial role, so level-up the UX interface with messengers and connect with the targeted audience on social media.

What is this Telegram Bot?

The Telegram Bot is simply accounts or profiles over Telegram operated by software which is generally powered by AI (artificial intelligence). They can literally do anything on behalf of you and your business, such as teaching, guiding, assisting, helping broadcast, reminding, connecting, integrating with other platforms, and taking users’ commands. With high-end technological engines of deep learning, machine learning, and NLP, it is possible to let a bot understand human context or tone easily and offer solutions in the meantime.

In simpler words,

“A Telegram Bot is an AI-inspired bot that can serve companies or brands with many features such as sending out information, reminders, playing tunes, ordering, and more.”

The best part of Telegram is it is highly safe and lets customers have secret chats. So, now as you get to know what bot for Telegram, let’s begin with why your business needs to integrate a bot in Telegram.

A popular messenger such as Facebook and WhatsApp is the texting messenger. It gains high adoption rates, especially by companies, and is powerfully used after WhatsApp. Telegram is a cloud-based instant messaging system developed by the enterprise registered in London, United Kingdom.

This app is available for iOS, Android, Windows & Desktop. It looks like Whatsapp and lets the users share data like photos, videos, audios, and other documents. Surprisingly, users may create groups of up to 200,000 people or channels for streaming to unlimited people or audience base. The best is they support an end to end encrypted voice calls.

We suggest you leave your brand playing on Telegram to engage a better audience base as Telegram allows users to create a telegram bot and run them through the telegram channels to complete the task. Now you could think about managing many social platforms together, so you don’t have to worry because the telegram bot can do it on your behalf.

Top Reasons for Deploying Bot in Telegram

Bots are getting more and more popular as third-party applications to run in a telegram environment. And a big thanks goes to Telegram And a big thank you goes to the telegram APIs, with which you quickly build telegram bot, promote them and generate them to make your platform more convenient for users.

“A telegram bot can simplify the conversation between the user and a machine and let them execute the task seamlessly. It helps you to engage the user for long enough, gathers necessary data, and more.”

telegram chatbot

It’s Free

As you already know, Telegram is free, whatever the number of SMS you send or receive per day or the reason for which you use the platform (professional or personal use). This has no specific limitations and can support your company in obtaining potential customers and building a better online presence. If you are thinking of deploying or creating a bot for Telegram, you do not need to spend stacks of money. The entire telegram bot construction process is also feasible and free. Therefore, whether you are a small business or a great brand getting a bot in Telegram is easy.

You can attract your customers with useful information, photos, videos, and even voice messages to let them build trust in your brand. Hence, have a strong marketing strategy and let your brand work effectively and efficiently.

Better Engagement

Telegraphic Messenger is one of the fantastic ways to promote your brand and let your audience base know who you are. When it comes to engaging customers over, you must have a clear and straightforward idea while interacting with the customers. A complicated service or tone can lead to unsatisfied customers. But here comes the twist, a telegram bot can support businesses to have a better interaction 24/7 without any further delay. With better and organized promotional campaigns, a bot for Telegram can let you raise your customer base.

Simplify your bot’s tone and let the conversation flow to impress the customers instantly, allow them to execute the whole purchasing process by a bot without jumping over multiple pages. A bot in Telegram can also remind the customers about the new offers, discounts, product launches, and even track of their activities and needed improvements. So, what are you waiting for, have it soon!

Promotion and Advertising

When you have a social media platform like Telegram, why opt for expensive advertising activities? Just a single message for your customers with the relevant information can make your brand’s presence better every day. Hence, a free telegram bot with powerful prompting tools and strategy can make your business more productive. It would also let you earn more revenue and better productivity as a whole. We know what role marketing plays in this digital world, so don’t compromise with and have the smart tools to lead you through immense success. So, be it a sale or opening of the new store you must let your customers know it.

Secure

The most fantastic part of Telegram is that it is highly secure, and nobody still managed to hack it. Thus its makers are proud of that fact. This makes it quite a good reason to use it for business purposes as it will safeguard all your data and your customer’s. It will give you and your costumes a secure and better place to interact regarding products and services. Hence, you can serve them with high-end technology without any hindrance. A bot for Telegram can make it possible to automate your brand’s profile and do all the repetitive tasks.

A can provide a quick solution and understands the context of their complaint as any other human agent.

Availability

The telegram messenger covers all major platforms such as Android, iOS, windows phone with desktop apps for Mac, Linux, and Windows. Furthermore, it also has a web version, which will allow you to target your prospects on a vast scale. Second, you don’t have to worry that your customers won’t access this messenger. With a telegram bot, you can let your customers have the information quickly, and they can use it from anywhere and anytime without any problem.
Ease of availability increases the opportunity to find prospective buyers and higher conversion rates. Then get ready to enjoy the ultimate adventure in this digital market with the bot in Telegram.

Transactions

You would be surprised to be able to complete transactions using a telegram. Therefore, when you are in business, carrying out transactions of your customers happens quite frequently. In such a case, why not give a rapid and transparent platform for them to let the transactions proceed smoothly. Currently, this functionality is available in Russia and brazil. However, we believe it will soon be available in other countries as well. A telegram bot may let the client transfer money or pay for a minute without going to other pages or portals.

Conclusion

Telegram isn’t only the way to reach, target, and keep in touch with the prospects but also a powerful tool to automate CSS and optimize multiple processes to minimize manual work. For this, you can have a bot for Telegram responsible for a specific role and let it work without any human intervention. In case you are confused about how to own a telegram bot, you must visit BotPenguin and have a smart bot instantly.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

How to Use a Restaurant Bot to Engage with Customers?

Restaurant chatbot

The growing popularity of chatbots in the current market and especially in the restaurant industry can be readily noticeable. The primary reason is that they can be attributed to the wide bunch of services for which they can be put to use. Thus, becoming the support system for multiple brands for businesses. 

Real-World Examples of Restaurant Chatbot

Some of the most prominent players and food chains like Taco Bell and Burger King leverage their restaurant to establish better customer service and engage with their customers to simplify delivery and takeaway. 

The other three most prominent online ai chatbot users in this space are TGI Friday, Domino’s, Wingstop, and Pizzahut.

Whereas Domino’s and Pizzahut leverage this technology for ordering food and TGI Friday for making reservations. 

It might be possible your mind is full of questions such as as-. 

“Can Chatbots be used by a restaurant?

Why do restaurants need a chatbot?

How do you make a chatbot for a restaurant?

Can a restaurant use a chatbot to take customer orders and make menu items suggestions?”

Then it would help if you considered this enormous real instance that we are about to discuss. Hold your mind and let it collect all the information!

Instance- Burger king’s new chatbot for QSR chains’ order-ahead options! 

Burger King is already up with an order-ahead tool within the Facebook Messenger platform. With this bunch of QSR, marketers started debating whether to invest in chatbots or not. And eventually, they landed on the belief of fakebook’s ability with an online ai chatbot to serve as a viable food ordering platform. It came up with a chatbot platform to test a bot that enables customers to place food orders, pick-up location, and seamless payments. Thus, the QSR industry finds online ai chatbot useful, mainly when a brand or business is uncertain in investing in a whole new mobile application.

“Burger King has demonstrated a top hand in this space as it previously worked with Kik’s bot and now with Facebook Messenger to engage people with a compelling and easy to use interface.

Niki, an AI-powered chatbot that launched an in-chat ordering feature for Burger King. And is working in partnership with LimeTray. LimeTray is a Chatbot builder that helps the food industry get a restaurant chatbot to enable a better online presence.

Now I’m sure that you got all your answers with this example as it shows how big players are stepping into technology and leading to a better future. Now let’s take you deeper to get a better understanding of using bot generator for your food business. Here’s

Use Restaurant Chatbot for Improving the Customer Journey

1.Aware your Audience :

Nowadays, people are spending more time on the web and social media platforms. A restaurant bot is an ideal medium to reach out to your customers. Grab their attention and let them know that you are here for them 24/7.

You can design an online ai chatbot to engage via asking questions, guiding them on the right path, updating new menus, telling offers, and much more. It can also collect customer information, such as email addresses and phone numbers. Offering instant response helps you build a better user experience. 

2.Engage :

  1. Real-time responses:having a quick response system helps you boost customer support and engagement. For instance, any customer visits your website and wishes to inquire about the store timings via number or any other way. No matter how dedicated your staff is, they won’t be able to respond at odd hours. But with the help of a restaurant chatbot, you can quickly respond to customers in real-time. It will significantly reduce the average time taken to respond to customer requests or messages. Moreover, an engaged customer is more likely to purchase from your store.
  2. Assistance : you can build a platform where your customers don’t have to scan your entire website to find whatever they are looking for. Your chatbot platform can FIR instant and relevant solutions the moment they will select their preferences.
  3. Personalized communication: You can nurture your potential customers and persuade them to visit your store or order from your restaurant. For every new deal, you offer, you can send them via message or email, tempting them and leading them to your food.
  4. Generation of leads: Your restaurant chatbot has immense potential to collect qualified leads and help your sales team nurture well for future productivity.Restaurant Bot

3. Accession :

  1. Limited-time deals, offers, and discounts: You can take advantage of a bot generator and send regular emails or text messages. They can directly email lists and offer your customers exciting offers and limited-time deals.
  2. Improved orders: A restaurant bot can revamp your order efficiency by incorporating your customer support services with few add-ons or quick turns. They are as follows: 
  3. Taking online orders lets your customers have their time choosing what they want to eat without any hurry. By offering an interface for online ordering will save their time and result in satisfied customers. 
  4. Recommending food- a bot can also recommend food according to the mentioned preferences by the customers.
  5. Easy and quick delivery and takeaway- let them choose the location quickly and enjoy more effortless and seamless payment getaways. 
  6. Decrease waiting for durations by pre-booking orders- allow them to pre-book the table and need not stand or wait on calls at the last minute. 
  7. Let customers make reservations- some of the players are using bots for making reservations of tables, which leads to less chaos and a happy experience in the restaurant. 

4. Build Loyalty :

Ask for feedback: Most people go for online shopping, whether it is about clothing or food, looking for their feedback and reviews over the web. This helps customers make up their mind whether they should go to that restaurant or not. Thus, assign your restaurant chatbot to send timely reminder reminders to the customers for submitting their feedback and review and what was their experience with your food. Letting customers share their experience at your restaurant by a quick button on your online ai chatbot can be a great way to attract attention. This will help you build loyalty amongst your future and potential customers in the long run.

Final Thoughts

Finally, you made it to the end! Hopefully, you are as amped about restaurant chatbot and how to use it to their fullest potential. The food industry would never see a backfall if managed and nurtured with the latest tools as per the dynamic market. Yes, the taste makes the food chains popular amongst the people, but another crucial area is customer service and how you are treating them. Thus, you need to analyze the latest technologies and integrate them into your systems. BotPenguin is one of that chatbot builder with which you can have your bot within a few minutes in less and with no investment. 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Top 3 Alternative to Manychat

alternative to manychat

Are you looking for alternatives to ManyChat? Then try these! 

Hundreds of people want a Chatbot Platform software to support their business or brand with search tracking, a/b testing, optimization, and online behavior tracking about the customers. But the challenging part is to find the right software for you, as it will decide your brand’s overall growth. Hence, one minor mistake and would lead to a blunder. If you think that ManyChat can’t be your ultimate fit, we will help you with the top 3 alternatives. This list has been made by considering a few factors such as reviewer data, ratings, features they offer. All this is done to find the best fit for your business. 

HubSpot Marketing Hub, Drift, and BotPenguin are some of the most popular alternatives to ManyChat. But it might be possible, HubSpot Marketing Hub won’t be an ideal choice for small-scale businesses. So, dive a little deeper! 

ManyChat-Overview 

It is the platform for chat marketing, which came into existence in 2016. It has been used by tons of companies for automating their operation or mainly Facebook pages. ManyChat can send e-mails and SMS directly with the help of a list of gathered e-mails. This is what ManyChat is and how it works.  

ManyChat is termed as the most appreciated Chatbot Platform, which lets you form the Facebook Messenger bot. On the other hand, BotPenguin, Drift, and ActiveCampaign offer many tools and features using the powerful visual and for the editor, within less amount.

manychat

Meet Top 3 alternatives to ManyChat

Scroll down, and you will find the ultimate guide with perfect knowledge and comparison. 

1. Drift 

Drift is one of the world’s leading conversational marketing and sales platforms that supports brands to connect with their customers and form a better relationship. Its continually advancing set of tools makes it possible to have a customer-driven interface through a conversational Chatbot Platform. You can unlock the exclusive hypergrowth of your business and offer a seamless purchasing experience over the site. It runs over Facebook Messenger like ManyChat and supports other crucial areas and platforms to automate the whole business. It leads to dramatically accelerate the sales cycle by gathering qualified leads. Within just two years, the company has become one of the fastest-growing SaaS companies. Also, it got into several news and lists such as Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur’s Top Company Cultures, Boston Business Journal’s Best Places to Work, and more. It can be an ultimate choice because you can get started for free today via its platform. 

Company overview 

Year founded: 2014 

HQ location: Cambridge MA 

Features

Unlike old and rusty marketing and sales ways that depend on cold calls, countless follow-up e-mails, Drift connects with your potential audience via AI bots, provides you endless opportunities, and more. 

drift logo

2. BotPenguin

BotPenguin is an AI-powered free bot maker for sites and other social media platforms.  It is an excellent part of this Chatbot Platform as it offers several sizes and types of pre-built automation or templates which combine all needed features. It involves e-mail marketing, CRM, CSS, machine learning, marketing automation for a powerful brand image. It involves platforms such as Square, Telegram, Facebook, WordPress, Salesforce, and more. It is considered one of the most feasible options for small-scale businesses or brands. You can commence the whole process without any cost and let your brand automate its online presence with less or no investment. Thus, create your chatbot with BotPenguin and generate qualified leads, book appointments, place orders, and shop with just a few clicks.

Company overview

Year founded: 2016

HQ location: Chicago, Illinois, US

Features

  1. As per the industry type, several use cases, whether you are from healthcare, e-commerce, or any other business, you will get a perfect bot here. 
  2. BotPenguin offers a Quick launch and building platform.
  3. Personalized Chatbot Platform.
  4. A seamless dashboard to keep track of all the needed data and insights.
  5. Also, it provides a Template bot building

BotPenguin-Logo

3. ActiveCampaign 

ActiveCampaign  Chatbot Platform falls under the category-defining customer experience automation (CXA). It helps over 120,000 businesses or brands in around 100 countries. It lets you meaningfully engage your users and gathers relevant information. Approximately 70% of its clients use its 300+ integrations such as Shopify, Facebook, Eventbrite, and more. It’s pricing chart starts from $9 a month. So, it’s quite reasonable to go for ManyChat.

Company overview 

Year founded: 2003  

HQ location: Chicago, IL  

Features

It delivers a high-touch experience, adding channels, additional teams, customer segmentation, deep insights, and managing complex relationships. 

  1. Track purchaser preferences, behavior, and other custom attributes.  
  2. Set the dialogue flow so that your messages are always targeted for the right audience base. 
  3. Use the whole data for better content creation and also upgrading your marketing strategy. 
  4. It helps you create campaigns with minimal cost and effort. 
  5. Offer a one-on-one experience to your customers. 

activecampaign

Check out this table for more quick insights!

This tabular data will help you make the right decision as per your budget rate, brand, and products or services. Take a look at the comparison between ManyChat, BotPenguin. So, stay tuned!

 

Chatbot Platform 

ManyChat  Drift  BotPenguin

ActiveCampaign

Ratings 

4.6 / 5.0  4.4 / 5.0  5.0 / 5.0 

4.6 / 5.0 

Pricing Plan Free: $0Premium: $10/per month  Free: $0Premium: Contact Free: $0 Little: $13/per month

(paid yearly)  

Lite: $9Plus: $49/per month 

(paid yearly) 

Highest Rated Feature  Lead Gathering, Social media marketing, 

Sales conversion 

Website: Conversational marketing, Live chat, 

Other channels: conversational marketing 

Live chat, Lead generation, sales conversion rate, Social media marketing Automated Email responses, Sending outbound emails,

Performance & reliability- marketing automation 

Top industries presented  

Marketing and Advertising, 

Education Management, Health & wellness, 

Real estate 

IT & services, Marketing, 

Education management 

E-commerce, Education, 

Healthcare, 

And more

Marketing and Advertising, Health and Fitness,

Professional Training & Coaching,

E-Learning,

Information Technology and Services

Conclusion

As of now, we are quite sure that you have ample information and relevant facts to understand every platform precisely. Now you can easily draw an accurate judgment about us and other alternatives. Take into consideration all your needs and choose the most ideal platform and let your brand image get stronger in the online market. With the visual editor, powerful tools, and much more, “BotPenguin” can be a game-changer for you!

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Reasons Your Business Needs a Facebook Messenger Bot

facebook bot

One of the most important pillars is “Marketing”. And a new trend came: businesses or brands getting active on social media platforms to engage the potential audience base, let people know about their products and services, and a lot more. Earlier, marketing was done through e-books, videos, and infographics, but no more new techniques have been adopted worldwide.  

Did you know that 80% of companies plan to use Facebook messenger bot by 2020 and coming years? The Facebook bot is hugely popular and turning out to be a valuable asset to businesses and can be designed to perform multiple tasks. From customer support to building brand awareness and even generating qualified leads!

Never heard of a Facebook Messenger Bot? Let’s introduce to you all why brands need to have a strong marketing strategy via Messenger bot. 

But before moving forward, have some heavy dose of Facebook messenger statistics! 

1.Techcrunch suggests that around 1.3 billion people use Facebook Messenger, whereas 2.5 billion use at least one of Facebook’s applications. 

2. The top 5 download applications currently all over the globe are: 

*Facebook 

*Facebook Messenger 

*WhatsApp 

*Instagram 

*Snapchat

3.Its growth rate is around 666,666 users adding per day!

4.The leading mobile app in the US is Facebook Messenger

5.Facebook messenger’s users aren’t lazy; several sent messages-8 billion a day-is growing!

6.Around 11% of the world’s population uses Facebook Messenger every month.  

facebook messenger bot

Why Messenger Bot So Hyping?

  1. Easy to build and access. (can be integrated within a few minutes) 
  2. They have immense potential to work unexpectedly. 
  3. A Facebook messenger bot emphasizes a brand’s image. 
  4. It can help businesses automate repetitive tasks. 
  5. A Facebook bot offers an exquisite bunch of services. 

The current era is changed drastically, and the scope for growth is increasing with proper strategies and planning your business operations. So, leave the boredom, and get into some exciting ways. 

So, it’s quite clear that the scope is broad, and you can make a lot out of it with a better and proper social media marketing strategy for your brand. 

So, it’s quite clear that the scope is broad, and you can make a lot out of it with a better and proper social media marketing strategy for your brand. Hence, check how brands leveraging Facebook bot to increase conversions.

7  Top Reasons your Brand needs a Facebook Bot

Now let’s continue with some of the top reasons your business needs to integrate a Facebook messenger bot asap!

1.Gain User Data 

Having a broad audience base over Facebook makes it challenging for the human staff to gather relevant data to target the products or services. But with the support of a Facebook messenger bot, acquiring user data will be easy as it automatically does it from the subscriber’s list. 

Hence, targeting, marketing, and gathering information made easy. With the proper data target, the content will be error-free and serve you with immense productivity. Having the data instantly promoted the key terms like age, time zone, location, preference, and much more. Segregate the data into groups to make it quick and easy to analyze. Moreover, utilize your Messenger bot fully to get the top results and offer your users a seamless experience. 

2. Easy Access 

Facebook is one of the biggest and busiest social media platforms in the current era. Hence, it has an edge over others as it offers easy to access customers. Moreover, it also has better chances of catching attention or being opened by the customer than any mail waiting in the inbox. Thus, a Facebook bot sending updates or any reminder will successfully engage the customer without any delay. It means a better opening rate implies better chances of traffic and eventually getting a potential customer. 

3. Cost-Efficient

Integrating chatbots doesn’t cost you a fortune; the whole process from building to deploying is relatively easy and can be done in less or no investment. It can be a long-term investment with less effort and money. To have a long-term marketing strategy for your business, a Facebook messenger bot can be an ultimate tool. Also, it depends on the type of industry and your need. 

Messenger bot supports businesses to segregate their audience, communicate with them regularly, establishing long-term relationships, and more. It doesn’t waste your precious time and money and let your human staff work more efficiently to a greater extent. It’s a feasible and budget-friendly way of promoting your brand.

facebook chatbot

4.FB Blast has Better Open Rates

One of the new concepts that have been introduced in social media is the broadcasting feature. Similarly, Facebook has the feature FB Blast or Facebook Blast. And the surveys suggest that any message sent on FB Blast has better open rates than any marketing campaign (email). Hence, you can use it in your favor! Automate your marketing campaign via Facebook messenger bot and put your call to action to attract and engage your audience. 

5.Product & Services Assistance

The primary benefit savored by the brands over Facebook is performing the sales and marketing possible via messenger. It will help you offer a single interface where your users can do everything they wish for- gathering product information, ordering, giving feedback, and more. It will help them execute the whole process seamlessly, instead of hopping on multiple pages or downloading applications. 

Moreover, you can interact with them and educate them regarding new product launches, offers, and other vital information about your brand. This would support customers in getting all the information at the right time. 

A Facebook messenger bot can help the customers choose the right product and even recommend better options as per their preferences. Secondly, when purchasing expensive products, we always seek expert advice before making the final decision. Thus, your bot can act as your representative and answer all the questions and clear out the confusion to make it easier for them. 

Even the Facebook bot can guide you all the way long and let them make the payment instantly without going to any other page. Later, provide a confirmation message. 

6.Personalized Communication

We all love to feel special and want to stand out from the crowd. This can be done via Facebook messenger bot, where you can communicate with your users by offering services or information according to their taste or preference. It has been seen that personalized services or communication work towards better engagement. This activity will make a massive difference in the user experience and let your brand stand out from the crowd. 

With an AI-powered Facebook Chatbot, it can track the user’s location, save their data, and make the whole conversation rotate around it. This will deliver the sense of being heard and cared for. It leads to more satisfied customers and raises the chances of better deals. 

Once you start automating your Facebook page, you’ll receive relevant data to send them newsletters, news, and offers to keep them updated. 

7.Selling Millennials

Yes, Messenger bot comes in the top list of millennials!

Millennials are not at all reckless buyers and researchers and compare well before making the final purchasing decision. Moreover, millennials are likely to purchase with a brand and go for quality, which has live-chat support instead of customer care calls or emails. 

A Facebook messenger bot lets them have a seamless interface to clear all their queries within minutes. It saves a lot of time and gives the user better insights into all product categories. Research suggests that around 73% of prospects are satisfied with the live chat feature over Facebook, while 61% for emails and the remaining for phone calls. 

In case you wish to target millennials, you need to act asap over integrating a Messenger bot on your Facebook page. 

Conclusion 

We all are moving into an era where automation is becoming new normal. Technology is helping us to connect with the world within a few seconds. Similarly, industries all over the globe are evolving and making CSS better. Hence, if you are looking for a place to have a Facebook messenger bot, then you must visit BotPenguin and build your bot in a few seconds within less or no investment.  

 

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

New Technologies Used in Chatbot Platforms Enhancing User Experience

Technologies-chatbots

The idea of bots and Chatbot Platforms can be a little intimidating because, after all, robots changed the way we used to perceive living and professionalism.

To be honest, they kind of freak us out!

Jokes apart, the truth is they aren’t here to take over the world but to make life easier and more productive in terms of working. With the chatbots’ innovation, the burden of time-consuming tasks was quickly transferred to an automated system, allowing the businesses to serve their prospects better.

They leverage messaging platforms like SMS text, website chat windows, and other social media platforms to receive and respond.

But the questions are: What types of business bots exist? How are they using Technology for constant learning? What is a chatbot platform? 

What end-users expect from chatbots?

To answer these questions, let’s dive into some more details. Moreover, the key things your prospects want or expect from chatbots are:

  1. Get prompt solutions.
  2. Considering their queries instantly.
  3. Guidance and a better knowledge base throughout the process.
  4. And a seamless user experience.

Now all this can be achieved with constant advancements and how chatbot development platforms are working towards adopting new technologies to make bots smarter and intelligent for the future.

There’s no doubt that bots are one of the crucial elements to succeed in the digital marketplace. It is one way to stay competitive in modern-day commerce and automate systems as soon as possible.

Value of bots in the market

So this is seen in the rise of multiple industries, especially in e-commerce. The increase of self-checkout at e-stores and other online marketplaces shows how Chatbot Platforms lead businesses towards ultimate glory.

The business giant “Amazon” came up with the stores without any cashiers, limiting human intervention to only necessary queries. It means how rapidly chatbot development is shaping brands.

The value of bots comes from their ability and powers given by the chatbot development platforms. Every single element together makes it a successful chatbot to support any particular brand or business.

AI bots have already touched businesses, from banks and hospitals to real estate and e-stores, and all types and sizes of units. They aren’t just benefiting businesses but also providing support to non-profit organizations and educational institutions.

The chatbot development is emerging quickly and supporting bots to get more feasible and flexible in terms of conversation. The majority of digital businesses are offering chatbot-based solutions for their users and expanding their power.

Here are some of them and how they’re advancing chatbot development.

So, let’s discuss what the new technologies used by Chatbot Platforms are.

Artificial intelligence and NLP

Mainly, there are two ways through which chatbot development platforms formulates bots:

Pre-set or Rule-based chatbots are those users who provide inputs by selecting buttons or options instead of typing themselves. It limits users to communicate the actual query.

Whereas, AI-based and NLP (natural language processing) chatbots are way more intelligent and can continuously learn while interacting with the users.

According to Chatbot Platforms, the first type is the easiest to implement but doesn’t make a greater impact. However, AI-powered bots can still make a major impact on the business in less time and effort.

With the right choice of the chatbot development team, you can save lots of money and raise revenue and overall customer support services.

Hence, chatbot development platforms use high-end technologies such as NLP and AI, the way bots are formed with this Technology are already emerging the best and improving constantly.

With these, bots can have a better future, as it’ll be able to:

  1. Respond precisely to user’s queries.
  2. Understanding the user’s intent.
  3. Ability to collect information for analysis.
  4. Develops an EQ or emotional sense.

Hence, AI, Machine learning, and NLP help chatbots interact in a more human-like way.

To know more about, What is artificial intelligence? Read our blog.

https://botpenguin.com/what-is-ai-everything-you-need-to-know-about-artificial-intelligence

E-Commerce Chatbot Platforms 

Chatbots have proven their caliber to be highly effective at raising sales and leads to many types of business organizations. For example-

  1. Real estate- A real estate company can use Chatbot Platforms to gather relevant and qualified leads and can save time and get a better customer base.
  2. A beauty salon- can leverage chatbot development platforms to attract and engage new clients and more manageable appointment bookings in a few taps.
  3. Restaurants- can use a chatbot to accept to-go orders and to offer a platform for customers to order in a few minutes or dining reservations.

These are some of the impactful applications of chatbots, but there’s one industry that is getting full-fledged day by day. And here it is- E-Commerce or online retailers.

ecommerce-chatbot

As per the chatbot development platforms, it makes perfect sense. E-Commerce businesses happen online, and bots can be with the users every step of the way. E-stores are gaining popularity and huge appreciation in terms of services and convenience.

Even with limited funds, it’s easy to integrate a chatbot via Chatbot Platforms. It is estimated that by 2040 95% of purchases will be online; this says the future of bots is quite bright.

According to Shopify, in 2017, eCommerce was responsible for $2.3 trillion in sales, which is nearly double to $4.5 trillion by 2021.

Voice-Activation Technology

The chatbot development is also amalgamating voice-activation, which converse users via pre-recorded audio messages instead of written text.

The most popular and live examples are- Google and Amazon Echo. These smart speakers cum assistants rose about 40% in the US last year. And the main reason because the tech that powers them is constantly refining.

voice-activation-technology

While chatbot development came up with voice-powered bots, they aren’t right for every type because of some reasons:

  1. The installation money can be quite more, but in my opinion, it’s worth it if we’ll consider the benefits. To build a quality voice-based chatbot, you need to partner with the best Chatbot Platforms.
  2. These bots can run on platforms such as computers and cell phones, but the user needs to have a separate device to talk via voice in some cases.

However, I think these hindrances will fall away soon with the constant upgradation. Voice-bots are one of those hands-free and engaging.

Raising Interactivity 

The high-end Technology made it possible to see bots automating and functioning almost everywhere, whether it’s a website, e-store, or any other social media platforms. The day is quite near where robots will conversate with each other and let the people have instant solutions and executions.

In addition, interoperability is one of those concepts that is constantly emerging and makes bots even more useful.

Interoperability among Chatbot Platforms means the full and ultimate utilization. The users can interact on Facebook Messenger to browse production services and can ask questions via speakers to order specific things and more. They can also make appointments for health checkups, beauty roundups, and everything remaining. You can also send reminders and alerts about cart abundance arrival of the fresh new collection over your e-store. This concept will help your business make your audience stay updated to raise your scalability and growth.

Final Thoughts

AI chatbots are already considered amongst the most powerful and vibrant Technology ever. And they provide an exclusive set of services to all the businesses out there. But when coupled with other advancing models and tools, they’ll soon take over the business world to new heights.

If you want to be a part of this race, then you must visit BotPenguin to have your business bot today by itself.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

How are Chatbots Reshaping the Real Estate Sector?

real-estate-chatbots

In the current era, chatbots have genuinely evolved and reached almost every corner of the world and functioned immensely without any doubt. From Facebook Messenger to skype to mobile phones- you can find and talk and gather solutions instantly. Few of them consult us with the best health remedy, some assists in planning our vacations, and more. And talking about the real estate chatbot, they have revolutionized how they converse, sell, or rent out properties quite easily and quickly. They turned long, tedious, and static forms into an exclusive interactive experience for the users.

The industry- “real estate” is where communication plays a crucial role and decides the real deal and business growth. Moreover, not all people connect to estate agencies. However, many brokers waste their time answering the repetitive basic questions from people who would never return to sign a contract. But with the help of Chatbots for Real Estate, the agents make this task automated and focus on other relevant areas.

Thus, this is the place where Technology comes in handy. By integrating Chatbots for Real Estate, agencies can qualify leads, send regular follow-ups, improve engagement, and increase sales.

This blog will tell you about a real estate chatbot and how it will help you correctly and suit your business strategy in a highly competitive marketplace.

But first, that let’s find out what benefits it brings to the Real Estate industry.

Benefits of Chatbots for Real Estate 

The selling process in the real estate industry appears not as simple as it seems. Brokers and agents find it difficult to handle all queries from potential clients and cannot catch the opportunities.

Thus, bot real estate might bring the following benefits:

Immediate Responses 

An AI chatbot can instantly respond to the clients’ queries via the Facebook messenger web site or any other social media platform. IBM suggests Chatbots for Real Estate saves up to 30% in customer support costs. Also, the process States do not have to wait for answers from any human staff about their interest in a particular property.

Personalized Offers

Every individual or customer is different and looking for different types of apartments or property types. Hence, real estate chatbot offers declines with a series of options to develop more relevant recommendations and collect information to serve them with personalized solutions that perfectly fit in the bag of their needs. Chatbots for Real Estate answers up to 80% of routine questions. 

chatbots for real-estate

 

Automated scheduling 

After qualifying the lead as a potential purchaser, Chatbots for Real Estate can quickly schedule a home or property tour. And also, introduce the real estate agent to the clients for more detailed information and further communication. Hence this is the point where the agents take over the reins.

Automated follow-up process

The best part of bot real estate is that you can prepare them for the role you want them to execute more effectively than human resources. Chatbots for Real Estate is conveniently utilized to follow up on your leaves via any medium they choose. Follow up email for messages can be automatically sent to the client without any manual intervention. So, make your bot smart enough to rule the market.

Chatbots for Real Estate & Opportunities in the Future!

The ultimate key to success is to continue indulging with your target audience, especially outside the operating hours. With a real estate chatbot, you can address issues that do not need human guidance.

With chatbots integrated across many industries or sectors such as E-Commerce, retail, hospitality, or Healthcare, customer engagement has made a positive impression. Chatbots for Real Estate are ready for the actual assistance and support the sector with an impressive user interface. The bots help save funds, time, and additional resources. This suggests quite clearly that Chatbots are the future of the industry.

real-estate-chatbots

Since most people, whether their buyers and sellers initiate their research online, it is advisable to integrate chatbots in the system to create their sales funnel.

Moreover, a smart real estate chatbot helps you tap into the target audience and gather relevant leads.

Global Usage and Opportunities 

Globally, real estate is considered the driver for development. Surprisingly, New York had a fun one- a real estate chatbot helped sell 3 apartments in 10 days at €1.6 per pre-qualified lead. While in UAE (United Arab Emirates), be it a residential or commercial place, the market is resorting to modern technologies such as Robotic toolsvirtual realityartificial intelligence, thrusting a seamless experience in real estate transactions for all the stakeholders involved.

Hence, Prop tech is the new buzzword in Real estate real today.

How to Develop a Real Estate Chatbot 

To deploy a Chatbot to your real estate business, you need to consider a few steps for the ideal bot.

Step 1. Define Business Needs

The first and the most critical step is to find out the issues you want to solve and what features you should infuse in your real estate chatbot.

  1. Generate more qualified leads
  2. Automate lead generation and validation process
  3. Raise and improve customer services
  4. Or all at once

Step 2. Evaluate Budget 

Now you need to see your business and what budget to invest in your bot real estate. Mainly it goes through two main categories, all limited budget, or no budget at all.

  1. Tight budget- Can go for platforms offering no code chatbots such as Mobilemonkey, BotPenguin, and much more. You can quickly develop your bot in less time and money.
  2. Budget for a full-scale project- who wants to have a full technical team and develop from scratch.

Step 3. Consider Integrations 

Now you need to decide how much integration your chatbot will have. Generally, developers infuse all the integrations. For instance, for the Facebook Messenger bot, you need to integrate it with your content management system (CMS) and your CRM (Content Relationship Management).

Step 4. Second Development Stage 

At this stage, you need to examine the whole functioning of the Chatbots for Real Estate. Enrich it with additional features and fix the trouble areas. Analyze the interactions with the customers and track how well it is doing with analytics.

Conclusion

Real estate is one of those evolving industries, and all thanks go to Chatbots for Real Estate. It would be best if you considered integrating a chatbot in your estate business as soon as possible to shine out of the crowd. Hence, it would be the best and most feasible solution if you want to reduce customer support service costs, receive more qualified leads, and raise your revenue. We here at BotPenguin would be glad to support you with your bot’s deployment and lead you through success.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

Chatbots helps in the fight against the COVID-19 Pandemic

covid chatbots

The coronavirus outbreak occurred globally in our modern, highly advanced, and information-dense world. And on the other hand, as we practice social distancing, it “flattened the curve,” and technologies like conversation bot came to the rescue! Hence, this global pandemic has supported widen the usage of AI conversational bot technology. As we all experienced more than ever, we need to connect to our families, our nearest grocery shop, and the information or regular updates from the local controlling body or government.

A young technology- artificial intelligence chatbot allows information access through text or voice-based interaction; it proved the worth during the global pandemic crisis and showed how this new communication channel could be leveraged in the coming future in a range of industries and groups. Businesses are under pressure to endure this period, are willing to try new ways and platforms. As a result, numerous tech giants have also come up with unique solutions.

In April 2020, Google announced the launch of Rapid Response Virtual Agent. It is a version of Contact Centre AI. It reduced its services price in line due to client demand. 

A conversation chatbot has already proven its supremacy in handling the massive surge in call or request value that the call center is experiencing globally. Some other market players have also started implementing covid-19 specific ai conversation bot, especially for resolving requests coming in from their concerned prospects. For instance, several organizations across the US have integrated Microsoft Healthcare Bot with an operating rate of 1 million covid-19 questions per day.

Reasons why artificial intelligence chatbot is being used extensively: 

  1. A conversation bot promises consistency around all the prospect interactions.
  2. It communicates immediate information, respective of the time and place.
  3.  An ai conversation bot makes it possible for businesses to manage huge query spikes.
  4. Supports with instant scalability for meeting demand spikes for the businesses.

The most significant fact is that there is no business unit or government agency present that would doubt the potential of having an AI-based system integrated into their platforms. To be more precise, you need interior best practices, especially in a crisis where people are looking for transparent and consistent support. In case you are wondering what and how to deploy AI into your systems, then you must go through the What is AI? Everything you need to know about Artificial Intelligence

How do conversation bots fight Coronavirus? 

Bots have been an obvious choice for disseminating health information during the global pandemic. Upgradation in NLP widened the reach and led the world to tools such as Google Home, Siri, and Alexa; they are now part of people’s everyday lives. And bots on websites are available 24/7.

Moreover, conversation chatbot offers good potential for communicating instant information. The information can be personalized to the requirements and symptoms of the individual. They respond to the individual’s requests interactively also faster than traditional online search methods. Even you can make it function as you want as it is also adaptable to local guidelines and regulations based on the individual’s location.

Another unique part is that anyone can have access to the conversation bot; it can function on various devices such as computers, mobile smartphones, and even analog phones in some cases.

Industries and Sectors supported by conversation chatbot.

Here are some fields where AI is making a huge difference and supporting throughout the global tough times.

Healthcare and Government 

Besides, the two central units of the pandemic- WHO (World Health Organisation) and CDC (Centre for Disease Control and Prevention, US) have also leveraged bots in their websites to offer up-to-date information to billions on the outspread of the virus. Even government units are also up with the same to validate information to their citizens. Questions like

What is the current lockdown situation? 

What is the number of cases in a specific location? 

Where can I get a covid-19 test done? 

What are the symptoms? 

How does the Coronavirus spread?

As we already discussed above, chatbots can raise and improve the functioning of the healthcare sector in the pandemic and later. It is like an exciting key to unlocking all the hidden opportunities in this highly advanced digital marketplace. To get a better understanding, then consider the Role and Benefits of Chatbots in Healthcare.

Financial and mental well being 

During the pandemic, we all need support systems around us. Hence, these can range from mental health counseling to financial consulting. We all need to stay healthy and have a robust immune system! Thus, people are turning to healthy eating habits, fitness, and meditation to keep positive.

In case you are a provider of such services and applications, the audience would like a personal touch and access to this information instantly. As they turn to these applications together, more information about the best meal plan workout routine, and more. You can provide solutions via ai conversation bot and help your audience to deal with changing emotions due to the global pandemic.

Restaurants 

With the global pandemic, restaurants are converted to takeouts. Even the menus too saw a drastic change as per the health needs of the people. Hours of operating were affected, but letting people know about the changes is essential to continue with the business. Some small-scale restaurants have limited staff; it is quite challenging to keep up with the incoming complaints or requests.

Hence, they could create a conversation bot and make their business more productive and provide all information to their prospects in just a few minutes. With it, all the questions can be answered and directed to the real agent in case of any complex situation.

Retail 

Retail undergoes many changes during the global pandemic, such as changing operating hours, offering limited or no shipping, and return policies due to lockdown. Thus, an AI conversation bot can help provide updates about the changes and other extensions done in the purchasing process. You can offer solutions to the prospects when they need it. And as per the dynamic environment, the bot can also be trained with the new trends and updates.

Challenges

We already discussed the benefits and used cases, but artificial intelligence chatbot is facing some deficiencies. The biggest challenge was to build trust among the audience via the information provided by the conversation bot.

For instance, it is possible to receive inconsistent responses for the chatbots for Covid-19. Some chatbots suggest the user get immediate care with some identical symptoms, while others suggest taking rest.

The source of inconsistency can be numerous. Some bots might rely on just one information source, while in others, the backend repository that bots retrieve information might not be frequently updated.

Also, a conversation bot deployed today has a relatively basic backend that follows a “decision tree” to retrieve information. Thus, if it won’t be updated with the latest trends, then the solution will become obsolete.

But one thing is quite sure; a chatbot will become a digital partner for interactive healthcare and other sectors after emerging from the crisis. They play different roles and make businesses more seamless and connect with their audience more effectively than ever.

Conclusion

We can clearly say that the Covid-19 pandemic is an accelerator for AI conversation bot technology. It supported people and their profession worldwide and made them more comfortable with leveraging this exclusive tool. As we move forward, conversation bot adoption will grow. Hence, to create a framework that maximizes benefits and minimizes risks, have a chatbot with BotPenguin, let your business savor success, and offer an impressive user experience over your website.

Bhavya works as Digital Marketing Team Lead and looks closely into the marketing team. Her passion and expertise in refurbishing the way users connect to the product leads to ultimate satisfaction via SEO friendly content.

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