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10 Powerful Platforms to Build a Custom Chatbot

Updated on
Feb 13, 202412 min read
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    Table of content

  • 1. BotPenguin
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  • 2. Tidio
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  • 3. Mobile Monkey
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  • 4. Chatfuel
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  • 5. Manychat
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  • 6. Dialogflow
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  • 7. Engati
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  • 8. Snatchbot
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  • 9. Drift Chatbot
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  • 10. Botsify
  • Conclusion
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  • Frequently Asked Questions (FAQs)

Chatbots are becoming a must-have for businesses looking to optimize customer engagement. According to Grand View Research, the global chatbot market is projected to reach $102 billion by 2028 as more companies leverage conversational AI. When developing a customized chatbot, selecting the right platform is key to delivering maximum value. 

The top platforms enable easy bot building for non-technical users, support sophisticated natural language capabilities, facilitate integration with backend systems, and provide enterprise-grade security, analytics, and governance. Gartner estimates that by 2025, 90% of large enterprises will rely on conversational platforms and virtual assistants.

Leading options like BotPenguin, IBM Watson, and Amazon Lex allow the creation of chatbots with minimal coding. Developers can build more complex bots with frameworks like Microsoft Bot Framework and Pandorabots. 

Today's robust platforms ensure an optimal balance between ease of use, flexibility, and scalability. 

With proper evaluation of long-term needs, businesses can identify an ideal chatbot platform tailored to their requirements and resources!

1. BotPenguin

BotPenguin is an intuitive chatbot-building platform that requires no coding skills. It offers a range of features to help businesses enhance customer support and automate repetitive tasks. With BotPenguin, you can integrate your chatbot with popular messaging platforms like Facebook Messenger, WhatsApp, and Telegram. The platform provides pre-built templates for different industries, making it easy to start quickly. BotPenguin also offers AI-powered natural language processing, allowing your chatbot to understand customer inquiries effectively.

Benefits of BotPenguin

BotPenguin delivers an all-in-one AI solution for automating customer service interactions, empowering businesses to offer 24/7 self-service while reducing operating costs and improving CX. From real-time chat assistance to voice bots and message desk integrations, BotPenguin provides comprehensive, scalable support. 

Here are some key benefits of choosing BotPenguin to build a custom chatbot, with elaborations:

  • Comprehensive Platform: BotPenguin offers an all-in-one chatbot building platform with a wide range of capabilities beyond basic Q&A like rich messaging, voice/video bots, and advanced AI integrations. This flexibility suits diverse automation needs.
  • Latest Technology: The platform utilizes state-of-the-art natural language processing, machine learning, and neural networks to power chatbot capabilities. This helps ensure high accuracy in understanding inputs and determining appropriate responses or routes.
  • Intuitive Builder: The drag-and-drop visual builder makes designing conversations and dialog flows very intuitive even for non-technical teams. Options to add business logic enhance contextual personalization. Easy version control and iteration.
  • Security Compliance: BotPenguin chatbots are compliant with key data security protocols like HIPAA, GDPR, etc crucial for automating sensitive customer information in BFSI, and healthcare verticals. Critical when handling personal data.
  • Scalability: Bots built on BotPenguin reliably serve high volume interactions on messaging platforms and websites without performance dips ensuring 24/7 self-service scalability. Auto-scaling to manage spikes.
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With strong foundational AI/ML, multi-channel delivery, enterprise-grade security, and cloud-based agile infrastructure, BotPenguin enables businesses to deploy virtual assistants tailored to specific process requirements and scale seamlessly.

And the tech for BotPenguin just doesn't stop there! With BotPenguin you can easily train your chatbot on custom data, paint them with your logo and branding, and offer human-like conversational support to your customers with solutions like:

2. Tidio

Tidio is another popular chatbot platform that enables businesses to provide excellent customer support. It offers a user-friendly interface and a wide range of customization options. With Tidio, you can build a chatbot that integrates seamlessly with your website and various messaging platforms. 

The platform provides features like live chat, email marketing, and lead generation, making it a comprehensive solution for businesses of all sizes.

Source: Software Advice

Benefits of Tidio

  • User-Friendly Interface: Tidio’s intuitive interface allows you to easily create and customize your chatbot without any coding skills.
  • Multichannel Integration: With Tidio, you can connect your chatbot to different messaging platforms, ensuring a consistent customer experience across channels.
  • Live Chat and Email Marketing: Tidio offers live chat functionality and email marketing tools, allowing you to engage with your customers more effectively.
  • Lead Generation: Tidio's chatbot can help you capture leads and convert them into potential customers.

Suggested Reading:

Best Tidio alternative - Get BotPenguin at $5/month

3. Mobile Monkey

Mobile Monkey chatbot
Source: Messenger Bot

Mobile Monkey is a powerful chatbot platform focusing on enhancing customer engagement and boosting sales. It offers a user-friendly interface and advanced features to create interactive chatbots. 

Mobile Monkey allows integration with popular messaging platforms like Facebook Messenger, SMS, and Web Chat. The platform provides AI-driven chatbot automation, allowing businesses to scale customer interactions effectively.

Benefits of Mobile Monkey

  • Seamless Integrations: Mobile Monkey integrates with various messaging platforms, enabling businesses to engage with customers no matter where they are.
  • Advanced Automation: With Mobile Monkey, you can automate conversations and provide personalized responses based on customer preferences.
  • Lead Generation and Sales Funnel: Mobile Monkey's chatbots can help businesses capture leads, nurture them, and guide them down the sales funnel.
  • Analytics and Reporting: The platform provides detailed analytics and reporting, allowing businesses to track chatbot performance and customer engagement.

Check out the detailed comparison between BotPenguin and Mobile Monkey here

4. Chatfuel

Chatfuel Chatbot

Chatfuel is a chatbot platform that empowers businesses to build custom chatbots for Facebook Messenger. The platform uses a simple drag-and-drop interface that requires no coding expertise, allowing businesses to create chatbots in minutes. 

With Chatfuel, businesses can automate customer interactions, engage customers with personalized messages, and track metrics. The platform provides various templates that allow users to choose from a range of conversational styles and dialogue flows.

Benefits of Chatfuel

  • Easy to Use Interface: Chatfuel's drag-and-drop interface requires no coding skills, allowing businesses to create chatbots without hassle.
  • Integration with Facebook Messenger: Chatfuel's chatbots integrate seamlessly with Facebook Messenger, allowing businesses to provide 24/7 support.
  • Analytics and Reporting: The platform provides in-depth analytics and reporting, allowing businesses to track chatbot performance and customer engagement.
  • Automated Engagement: Chatfuel's chatbots can engage customers with personalized messages, helping businesses improve sales and customer satisfaction.

Suggested Reading:

Chatfuel Alternative | BotPenguin vs Chatfuel

5. Manychat

Manychat chatbot
Source: Sales Loves Marketing

Manychat is a chatbot platform that enables businesses to create custom chatbots for Facebook Messenger and other platforms. The platform provides a range of features to enhance customer interactions and automate repetitive tasks. 

With Manychat, businesses can create chatbots that integrate seamlessly with their website or other platforms, offering a consistent customer experience. Manychat also provides a visual drag-and-drop interface that makes it easy to build chatbots without any coding skills.

Benefits of Manychat

  • Multichannel Integration: Manychat allows businesses to create chatbots that integrate with various platforms, including websites, SMS, and Facebook Messenger.
  • Simplified Workflow Automation: With Manychat, businesses can automate repetitive tasks and easily manage conversational workflows.
  • User-Friendly Interface: Manychat's drag-and-drop interface enables businesses to create chatbots without extensive coding experience, reducing the barrier to entry.
  • Lead Generation: Manychat's chatbot can help businesses capture leads and convert them into potential customers.

Suggested Reading:

Seeking ManyChat Alternatives? Deploy a 3x More Affordable Chatbot in 3 Minutes

6. Dialogflow

Dialogflow chatbot
Source: Servian

Dialogflow is a chatbot platform that offers advanced features for businesses looking to create intelligent chatbots. The platform provides an AI-driven natural language processing (NLP) system that allows chatbots to understand customer inquiries better. 

With Dialogflow, businesses can customize their chatbots to handle specific tasks and provide personalized experiences to their customers. The platform is built on Google's machine learning and can integrate with several platforms.

Benefits of Dialogflow

  • Advanced AI-driven NLP System: Dialogflow's advanced NLP system can help chatbots understand customer inquiries more accurately.
  • Customizable Chatbots: Dialogflow enables businesses to customize their chatbots to handle specific tasks and provide personalized experiences to their customers.
  • Multichannel Integration: Dialogflow can integrate with various messaging platforms, enabling businesses to engage with customers across multiple channels.
  • Cost-effective: Dialogflow offers a range of pricing plans, allowing businesses to choose the one that aligns with their needs and budget.


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7. Engati


Engati is a powerful platform that enables businesses to create custom chatbots for various messaging channels, including websites, Facebook Messenger, and WhatsApp. With its user-friendly interface, Engati makes it easy to design conversational flows and automate customer interactions. The platform offers a range of features, such as natural language processing (NLP), sentiment analysis, and integration with external systems.

Benefits of Engati

  • Multi-Channel Support: Engati allows businesses to deploy chatbots across multiple platforms, ensuring a consistent customer experience.
  • Easy-to-Use Interface: With its intuitive drag-and-drop interface, Engati makes it simple to build a chatbot without any coding knowledge.
  • AI Capabilities: Engati's NLP and sentiment analysis features enable chatbots to understand and respond to customer queries intelligently.
  • Integration Options: Engati seamlessly integrates with popular external systems, such as CRM platforms and helpdesk software.

Suggested Reading:

Discover the Perfect Engati Alternative

8. Snatchbot

Snatchbot chatbot

Snatchbot is another powerful platform that offers a wide range of capabilities to create custom chatbots. With its visual interface, Snatchbot allows businesses to design and deploy chatbots quickly across various platforms, including websites, messaging apps, and SMS. The platform leverages AI and machine learning to enable chatbots to understand natural language and provide accurate responses.

Benefits of Snatchbot

  • Versatile Deployment Options: Snatchbot supports multiple messaging channels, making it easy for businesses to reach customers on their preferred platforms.
  • Visual Interface: Snatchbot's intuitive drag-and-drop interface simplifies the process of building a chatbot, even for users with no coding background.
  • Advanced AI Capabilities: Snatchbot's AI-powered chatbots can interpret complex queries, provide personalized responses, and learn from interactions.
  • Analytics and Reporting: The platform offers real-time analytics and reporting, allowing businesses to measure the effectiveness of their chatbots.

9. Drift Chatbot

Drift Chatbot is a powerful platform that focuses on conversational marketing and sales. Designed for B2B businesses, Drift Chatbot allows companies to build intelligent chatbots that engage website visitors and potential customers. The platform offers features such as lead qualification, appointment scheduling, and integration with CRM systems to streamline the sales process.

Benefits of Drift Chatbot

  • Lead Generation: Drift Chatbot helps businesses capture leads by engaging website visitors and qualifying them through automated conversations.
  • Sales Automation: The platform supports features like appointment scheduling and lead routing, enabling sales teams to focus on high-priority leads.
  • Integration Options: Drift Chatbot seamlessly integrates with popular CRM systems, allowing businesses to streamline their sales processes.
  • Conversational Marketing: Drift Chatbot enables businesses to provide a personalized conversational experience to visitors, leading to higher customer engagement and conversions.

Suggested Reading:

Affordable Drift alternative - Try BotPenguin for FREE

10. Botsify

Botsify chatbot

Botsify is a user-friendly platform that offers a range of features to build custom chatbots for various messaging platforms like Facebook Messenger, Slack, and websites. The platform allows businesses to easily create chatbots using its drag-and-drop interface and visual bot builder. Botsify also provides integration options to enhance the chatbot's functionality.

Benefits of Botsify

  • Multi-Platform Support: Botsify enables businesses to build chatbots that can be deployed across multiple messaging platforms.
  • Visual Bot Builder: Botsify's drag-and-drop interface and visual bot builder make creating a chatbot simple for users without coding knowledge.
  • AI and NLP Capabilities: Botsify incorporates AI and NLP technologies to make your chatbot smarter and more capable of understanding and responding to user queries.
  • Integration Options: Botsify seamlessly integrates with popular external systems and APIs, enabling you to connect your chatbot with other tools and improve its functionality.

Suggested Reading:

Botsify Alternative | BotPenguin vs Botsify


The growing chatbot market provides no shortage of platform options for building conversational AI. When selecting tools, businesses must evaluate ease of use, customization, integrations, scalability, and compliance needs. 

Low-code tools like BotPenguin, Dialogflow, and IBM Watson enable rapid bot deployment with minimal technical expertise. For advanced customization, Microsoft Bot Framework and Pandorabots allow greater control. Enterprise-grade governance can be achieved by leveraging solutions like LivePerson and Oracle.

BotPenguin's no-code bot builder balances ease of use with customization for unique needs. It allows non-technical teams to create intelligent chatbots tailored to their brand and workflows. 

Seamless integrations with 60+ apps makes it easy to connect bots with existing systems. Usage-based pricing provides flexibility and affordability.

While capabilities vary across platforms, the key is choosing one aligned to your strategy and resources. With the right foundations, businesses can deliver personalized, intelligent and secure conversational experiences. 

As chatbots become integral to customer service and operations, selecting future-proof platforms will give companies a competitive edge!


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Frequently Asked Questions (FAQs)

What are the key features to look for in a custom chatbot platform?

Key features to consider include ease of use, natural language processing capabilities, integration options, analytics tools, multi-platform compatibility, customizable templates, and the ability to handle complex conversational flows effectively.

Which platform is best for creating AI-driven chatbots?

Platforms such as BotPenguin, Dialogflow, IBM Watson Assistant, and Amazon Lex are known for their strong AI capabilities, enabling the development of sophisticated chatbots with advanced natural language understanding and machine learning functionalities.

How do no-code platforms simplify the chatbot development process?

No-code platforms like BotPenguin, Chatfuel, and ManyChat offer intuitive interfaces, drag-and-drop functionality, and pre-built templates, allowing users with no programming experience to create and deploy chatbots quickly and efficiently.

Which chatbot platforms are suitable for e-commerce businesses?

Chatbot platforms like BotPenguin, MobileMonkey, and Tidio offer features tailored for e-commerce, including product recommendations, order tracking, and personalized customer interactions, enhancing the overall shopping experience and increasing sales potential.

Are there any cost-effective chatbot platforms for small businesses and startups?

Yes, platforms like Botsify, BotPenguin, and Landbot offer affordable pricing plans, making them suitable choices for small businesses and startups looking to implement cost-effective yet powerful chatbot solutions for their operations.

What are the best practices for selecting the most suitable chatbot platform for specific business needs?

Best practices include assessing the required features, scalability, integration capabilities, user interface design, support services, and overall cost-effectiveness to ensure the chosen platform aligns with the business's unique objectives and long-term growth strategy.

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