BirdEye Tutorial: How to use BirdEye in 2022

BirdEye Tutorial: How to use BirdEye in 2022

BirdEye Tutoriaal How to use BirdEye in 2022

Are you thinking about expanding your business online? 

Do you want to know the easiest way to do it? 

Most people do not have prior knowledge about online marketing, so they go for SaaS(software as a service) companies. There are many options in the market when it comes to SaaS marketing solutions but what differentiates them is the level of engagement they have with you. 

Most companies will do the thing for you, but very few of them will walk you through the process and transform it into a learning experience. BirdEye is one of the few rare gems which make the whole thing a piece of cake. 

If you want to learn more about BirdEye, stick with this detailed BirdEye tutorial. It is one of the most prolific internet marketing services out there.

Let’s see why you should bother with this BirdEye tutorial in detail up ahead!


BirdEye is a SaaS (Software as a Service) company founded ten years ago in 2012. The BirdEye title comes from the company's goal of bringing businesses into the big picture. Birdseye's motto is to engage potential customers through an online review and get them hooked on the services through these virtual testimonials. BirdEye has a customer base of 70,000 businesses all over the world which is a testament to its quality.

A list of salient features of BirdEye is given below:

  • Helps collect, enhance and present online customer reviews

  • Integrates with thousands of Customer Relationship Management (CRM)

  • Gives the flexibility to use any software

  • BirdEye gets real results

  • Businesses receive quality data and reports

  • Accurately list your business all over the internet and get sales globally

How do the people at Birdeye make your business grow?

It is done with a simple three-step process:

  • Help customers find your business online by optimizing your overall online profile.

  • Help you to make your business the best choice for the task.

  • They help your business be the best.

What is BirdEye?

What is BirdEye

BirdEye is a SaaS (Software as a Service) company founded ten years ago in 2012. The BirdEye title comes from the company’s goal of bringing businesses into the big picture. They have not failed in this goal and have helped about 70 thousand companies in 150 countries. 


 Birdseye’s motto is to engage potential customers through an online review and hook them on the services through these virtual testimonials. Therefore give a lead to evaluate and stay for everything else. 


Over the past decade, BirdEye has amassed two thousand online reviews and testimonials from satisfied business owners that have moved on to the next stage. They did all of this by thinking outside the norms. They equipped people with the tools to drive their business forward to the global stage. In this creative marketing world, BirdEye is a name known for the trust it inspires. 


 BirdEye provides services to the following industries: 


  1.  Dental 
  2.  Healthcare 
  3.  Real Estate 
  4.  Financial services 
  5.  Legal 
  6.  Automotive 
  7.  Retail 
  8.  Hotels 
  9.  Insurance 
  10.  Home services 
  11.  Restaurants 
  12.  Personal Services 


Why should you use BirdEye


BirdEye has a customer base of 70,000 businesses worldwide, which is a testament to its quality. However, what works for these people may not work for you, so how do you decide if BirdEye is a good fit for your company? 


Let’s help you make an informed decision about this. Imagine your business growing on the world stage, but how do you do it? You need to learn about new things and terms that you didn’t know existed. Seems tedious, so one decides to opt for internet service, but there are tons of them in the market, which one to pick. 


Well, pick one that focuses on you. Pick the service that makes it easy for you to learn online marketing concepts that are easy to understand. Make a choice based on if they are going to do it for you or empower you to do it for your business and yourself. 


Birdeye is one of the very few companies that will equip you with the tools to enter the market on your terms and time. Still in doubt? Take a look at the features and benefits ahead! 


BirdEye Tutorial : Features and benefits of BirdEye 

features and benefits to be covered in the Birdeye Tutorial_

BirdEye offers many solutions for businesses; They each have a role to play and a purpose of serving in your strategy’s marketing funnel. BirdEye’s holistic features are like a handyman’s toolbelt; every tool will help you get things done the right way.



Online reviews make or break a business; this may sound like an overstatement. Still, these reviews carry immense weight for a brand’s identity. BirdEye provides an interface to track every review about your business online. You can see how many reviews are positive, how many are negative, and how they come across to potential customers. You can also respond to these reviews and help turn bad reviews into a positive experience by interacting with those who posted them. 



If your area of expertise includes listings, then BirdEye has you covered. Get the maximum exposure for each item in your listings. For example, you are a realtor and want more exposure to a certain property. You can track the amount of traffic that is organically coming and work on a strategy to increase it. With the help of BirdEye, you can liven up a whole neighborhood of listings by figuring out where you lack and then working the problem. BirdEye also gives you detailed analytics on how you are doing. 



Do you want to create a magnetic and attractive landing page? You can get one instantly once you’ve worked out the details. Instead of confusing people with too many options, create a landing page that sends your prospects a clear call to action. For example: if you sell sports equipment globally, you can create a landing page to offer information about your services and provide options to get more information. This way, you can direct everyone to your landing page and then to sales. 



The BirdEye dashboard lets you send bulk text messages and chat with users. Get detailed analytics on how many people reached out. This feature gives you a clear idea of your conversion rate. The main edge this option gives out is that you can talk with a lot of people simultaneously. Your team and you don’t need to reach out one by one; send out mass messages at once. Set up a schedule of your promotional materials and reap the benefits of targeted messaging. 



Chatbots are the new buzzword in customer engagement. Interact with users through top-notch chatbots. Chatbots save time, cut business operation costs, and provide great customer engagement. These programs are more prolific and profitable than any automation software in the market. Figure out your ideal customer, set up predefined message options, and take over when you want. Interact with people like they are your kindergarten friends and make a lot of sales. 



Feedback is the one thing that takes every business ahead. Analyze feedback from every user and see how you can do better. Take your organization to the next level with a holistic understanding of the experience you provide. By providing you with a full set of online marketing tools, BirdEye makes the whole process easy to understand and execute. Surveys help in taking customer feedback and save you time and money on focus groups. You can collect data from your existing customers and set new strategies and schedules for future products and marketing. 


BirdEye Tutorial

BirdEye Tutorial

The people at Birdeye make your business grow with a simple three-step process:

  1. They help people find your business online by optimizing your overall online profile.
  2. The software will help you to make your business the best choice for the task.
  3. They help your business be the best.


BirdEye Tutorial :Be Found

The first step is to be discovered by potential customers who are searching for solutions. If you are not found, then you cannot grow online.

Your business can be found on the internet by two features of BirdEye:


  1. Listings: With this, you can list your business on all listings online like Yelp and Google. Whenever a user searches for a service provider, your business will be in the search results.
  2. Reviews: Once you are on the list, you need to be the obvious choice for people. How to make this happen? By correcting your reviews from the interface of BirdEye. Collect positive reviews, respond to negative reviews, and feature the best ones on your website. 


BirdEye Tutorial : Be chosen


Once a person finds your business as a service provider, they choose the next step.The interaction interface of BirdEye can accomplish this. 


With the interactions interface, you can communicate with potential leads in 4 ways:


  1. Text messages: Send out promotional messages and communicate with a large number of consumers simultaneously. Your support team can handle all inquiries seamlessly with this option. 
  2. Webchat: This option can be used by people looking for more information about your business. This is great to convince people into choosing you as their service provider.Use chatbots that can do everything from sending text messages to taking voicemails.
  3. Chatbots: Interact with your customers through their preferred app. Messenger, WhatsApp, and Instagram all platforms are all supported by the interactions interface.
  4. Video Chat: Many online sales can be generated by simply talking face to face with potential clients. Showing up goes a long way in establishing trust and convincing a customer.


BirdEye Tutorial : Be the best

This is the third and most crucial step. Once a person finds and chooses you, it is your job to do the task to the best of your abilities. We all can’t perform at 100% all the time, so what is the solution? 

Birdeye ensures you remain the best through a three-step process:


  1. Surveys: Take feedback from every person who visits you online and curate the best possible customer service.
  2. Insights: Crunch the feedback data and get a 360-degree view of your performance and customer engagement. Your business should continuously improve and evolve to survive in the digital world. Birdeye helps you be on your toes.
  3. Ticketing: It is impractical to think you can meet and greet each person who visits your website and provide the personal touch you want. Don’t worry; BirdEye’s got you covered. Ticketing helps you assign a time slot to people you can’t attend to immediately. This way, no one is left out, and everyone is treated to the best standard. 


BirdEye Tutorial :Conclusion

BirdEye is unquestionably a fantastic service provider. They have reasonable pricing that starts at $99 per month. BirdEye’s comprehensive set of tools can assist newcomers to internet marketing. It helps people lay a solid virtual foundation for their business. 


BotPenguin has been assisting businesses in curating the best customer experience. BotPenguin is a zero coding, user-friendly chatbot creation platform.

BotPenguin is a friendly chatbot that loves to make lively conversations and keeps your visitors and customers non-doozy! BotPenguin promised his fellow penguins with an oath to make the world a conversational playground for everyone and works 24*7, 365 to make it happen. BotPenguin is a huge Adele fan and loves to surf the internet to say hello to everyone. You can have a date with BotPenguin through its favorite channels.

Leave a Comment

Your email address will not be published.

You may use these HTML tags and attributes: <a href=""> <abbr> <acronym> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Copyright © 2018 - 2021
Relinns Technologies Pvt. Ltd.
All Rights Reserved.

Send a Message